The customer service was great. However when I went to return 2 pairs of (non-prescription sunglasses that didn't fit my face) I was told that it was only a 50% refund because they consider them custom and cannot resell them. UNless I want 100% store credit and then try to find something in their store that works for me.
HUGE RIPOFF!! They are only a good option if you know 100% that the shape, exact measurements, and everything will fit your face. If it is not exact, then you will be charged 50% of the cost of the glasses to return them, or risk trying to find something else in their store.
This is a scam unless your measurements are 100%.
Review by Repton6 days ago
I've been using Zenni Optical for years! They always send me great stylish and high quality glasses at a great price. I've got 5 pairs!
Review by Eclair1 week ago
I ordered 2 pairs of glasses without prescription because I was unsure of the quality of the frames. When they arrived one actually looked very cheap. The other was ok. So then I ordered 2 different frames for sunglasses. One polarized and one not. Both with colored lenses. They arrived within the week. I was impressed with the quality of both the frames and the lenses. The finish was really good. For the price I couldn't have expected more.
Review by NewbieCyclist Hudleston1 week ago
No where else have I found such a great combination of style and budget. As a life long eyeglass wearer, I've paid over $500.00 for glasses from high end designers. That seemed to be the only alternative to glasses that were boring or generic. No, with zenni, I can play around with multiple styles without going broke. I even had the name of my business engraved on the temples. How cool is that?
Review by Regniga2 weeks ago
I was referred by a co-worker who wears some pretty fly glasses. I asked if she actually wore prescription glasses or was just into frames. She said go to Zenni online and that it was very affordable. I ordered 3 pairs and was completely satisfied the first time. I'll be back to order more, soon.
Review by Pradeephi2 weeks ago
This is my third order from Zenni. The only disappointment has been that they cancelled my favorite set of frames.
Review by Halin2 weeks ago
Quick and easy. As long as you follow their instructions, you will get what you want. I got glasses and sunglasses--price was right and they each came within 2 weeks of ordering (I opted for the priority shipping).
Review by Baggie2 weeks ago
Very easy to use their site and make a selection, excellent quality and quick delivery. Second time ordering and will use them again in the future.
Review by Frostbite2 weeks ago
Excellent product, fast delivery and unbeatable prices!!!
Review by Yummycake2 weeks ago
The price is reasonable and arrives quickly.
Review by WaRosssWa Blechen2 weeks ago
Perfect! Glasses came as ordered and I love them.
Review by Lianmari2 weeks ago
Love my glasses, but the Bifocal part my be just a tad high.
Review by Queenswell2 weeks ago
Sent my order with my prescription, both pair of glasses came back with the bifocals too high and they were crooked on my face. Not happy!
Review by BroPaul2 weeks ago
Great service. I enjoyed working with your company.
Review by Bozonnet2 weeks ago
Love the glasses, quick service and they always get my progressive prescription bang-on. Awesome!
Review by Iliqn2 weeks ago
Great glasses, quick delivery and amazing customer service! Thank you!
Review by Yuruo2 weeks ago
Everything came fine, and very timely.
Review by Absinthia2 weeks ago
I love my new Zenni’s and get so many compliments when I wear them. Thanks!!
Review by TrustTH Keot2 weeks ago
Inexpensive and great value.... love my glasses
Review by Natelle Inoj2 weeks ago
I’m very happy with your service, the glasses are the same as high priced frames. I love choosing different glasses with my outfits. I’m afraid I’ve become addicted because I’m ordering another pair.
Review by Gwavonia2 weeks ago
My new glasses are perfect.
They came fairly quickly and were just what I ordered .
The quality is very good and the price was very reasonable.
Review by Lillya Bojadzievski2 weeks ago
Great value and quick delivery
Review by French Dhakshanamoorthy2 weeks ago
I have been wearing both reading and distance glasses from Zenni for a couple of years now. One of my recent orders for Distance glasses, when I opened the case, the frame was broken at the nose bridge! I don’t know why or how.
On my second call to re-order frames only, I spoke with Sedwick, who told me that the frames should be under warranty and that he would be sending me a new frame. There is a video on the website that shows you how to replace the lenses in any of their frames.
I very much appreciate the customer service at Zenni in being responsible and following through in this unusual circumstance. Thank you Sedwick!
Review by Chamo2 weeks ago
Cool glasses, easy to order and I received them before the anticipated ship date.
Review by KazuiSS2 weeks ago
This was an easy process and the money saved is incredible.