i bought lifetime license. But after one year my record/invoice at zenmate gone.
I have signup with email at fastmail and im not extend subscription at fastmail. So my email at there gone.
Zenmate lose my record at their service and when i ask renew (my acc is lifetime but just have 6 months). They ask for proof. I told them i lost it. And ask them where is my record? They just ask my details or voucher key when i applied lifetime.
So, they not answer my question about where is my record. Last time have lfetime access record as invoice/receipt. And i ask them. If i have subscription before and now expired. So where is that record? They keep silence and just ask about my details.
Actually 69 buck with me is nothing. But zenmate is bad service. Ultimate account with 99% blacklist ip. How i can do? Im using with others service. But im angry because Lifetime account just 1 year or 6 months. Sadly.
Review by Virgilene3 weeks ago
5 stars rating！Very patient and effective answer. Hopefully zenmate will get better and better.
Review by Fakheem1 month ago
Does not work with a Netflix, Amazon Prime, Hulu and they won't refund me, because the one month trial period is passed. ( I have not chance to check it, life goes on, you know)
Well, the VPN STILL DOES NOT WORK _ one month or two months, or two years. DOES NOT WORK. I want a refund because it is does not work, not because trial period has ended - I am happy to keep the sub, if its works.
The reason for a refund - VPN does not work, not a trial period ended. How to make it more clear? I don't want to pay for something that simple DOES NOT WORK.
Do not buy, unless you want to stuck with a 2 year subscription.
and they have a nerve to promote it ( from their Facebook Page)
Good news! #StrangerThings3 is available on #Netflix today.
Watch Season 3 now with ZenMate #VPN!
Review by Jannin1 month ago
I did not use it for a while and then needed to. It just gets better!
Review by Elainea1 month ago
It's a good VPN.
Great Andriod App.
Great desktop/laptop solution.
Great customer support.
And a good price.
Review by Emad1 month ago
I have been using ZenMate on my Windows and iOS devices for several years and am very satisfied. Did I encounter problems here and there? You bet, just very recently! But their customer service has been very responsive this time (huge improvement from a few years ago).
Review by Hendrixxx2 months ago
Best vpn i've ever used, never fails and works quietly in the background. Customer support is fast to respond. Thank you ZenMate
Review by Loreyna2 months ago
With the hints from te Service people I saved a lot of time to solve my problem.
Review by Ainslee2 months ago
Great and quick service!
Review by Wheatman2 months ago
Excellent customer service! Cancelled my subscription with no fuss whatsoever. Much appreciated this as other companies are much more difficult to deal with!!! Thank you.
Review by Zdenda Lazzareschi2 months ago
Very reliable vpn
Review by Fulltimer Derrow2 months ago
ZenMate VPN for MacOS Great program!
Convenient, fast and confidential!
Review by Poopingpony2 months ago
Charged me twice without my consent, I wrote immediately to support to have the charge reversed but they simply don't care. Had to open a dispute with Paypal to hopefully get my money back out of those SCAMMERS to stop losing $100 a year for a (bad) service that I don't want.
Review by Steelhorse2 months ago
Excellent experience and good streaming.
Review by BlueEyedBaby2 months ago
Prompt and accurate
Review by Tecnofoto2 months ago
So I was extremely happy with my time with ZenMate although it was when I left that I realised that it was an fantastically honest company
I no longer needed my VPN but the annual subscription had unknowingly been taken out of my account a few days previously . One email to ZenMate and my subscription was cancelled and full refund in my account the next day with no quibbles and fantastic customer service
I’d trust them anytime
Review by Equoane3 months ago
ZenMate VPN; this product does what it says ie it protects your computer once you are logged on,and provides you with servers in most countries that you can route all your internet traffic through,whilst remaining anonymous,it is easy to change locations[countries],and the aftersales support/customer service is the best of the 5 VPN`s that I have tried in the last six+ years,I have and do recommend it to friends/family and anyone,and you do n`t have to be a tec wizard to use it.
Review by Shreenath3 months ago
ZenMate support staff took care of my problem .Very Satisfied !
Review by Soeren3 months ago
Fantastic customer service.
Review by Fluture Zhanghuang3 months ago
it is key to web freedom.
Review by Jonjanhan3 months ago
I just got update on my 'BUG REPORT', but I have to say that your support system is not good as well as I think. Because I reported this bug 5 months ago, and still I got that "I will be sure to forward your feedback as we are always looking to improve the application and user feedback is taken into account.". Hope I will get next update soon.
Thank You -
Review by SiimplyyyMeee3 months ago
I love zen mate
Review by Vaccara3 months ago
I have no problem in saying that ZenMate product itself and the customer service/support,with its clear and concise explanations of how and what to do,are deserving of a five  star review,so I`ve said it.
Review by Hamco3 months ago
I have been a long time user of Zenmate and have only had to use tech support once. Their response was quick and professional.
I would recommend them to everyone.
My connections have always been solid and reliable.