Dangerous. Don't be tricked into feeling safe by Zelle's association with your bank. We lost money to an alleged Zelle member who did not deliver what we were buying. Zelle refers you to the bank, bank refers you to Zelle. My bank should drop Zelle. Use the Paypal invoicing app options, which we always have, that protects you. Only reason we tried this was was linked with bank. Bad idea. lost $240. be safe
Review by Bouverie2 months ago
I used Zelle pay to transfer $ from my Chase account to another Chase account for the purchase of villa for a bachelorette party. The owner of the villa had a Chase acct and asked that the $1600 be delivered using Zelle. The account holder was fraudulently using an owners name and was not the actual owner of the villa being reserved for our trip. Zelle has no consumer protection from scamming and offers no solutions for outright fraud. The fact that this platform is both supported and endorsed by Chase bank is alarming and suggests that Chase offers some form of protection for its clients. It doesn't and neither does Zelle. We are out $1600
Review by Kanij2 months ago
Terrible Service. I've called my bank and I've called Zelle, each one blames the other and no way will they talk to each other. Every other cash app on the market today is better. Go with Venmo, Paypal, or the CashApp over these clowns.
Review by Ernee2 months ago
I am very disgusted with zelle. In the past I have been able to transfer money to pay rent without any problem until I changed my phone number. Zelle will no longer allow me to send money because my name is not on my cell phone account. I was late sending in my payment for this reason! It’s just unreliable!
Review by Kailara3 months ago
Because of association with banks, my son for some reason chose this over PayPal, which has safe options for purchasing things, and paid for something online and got ripped off. Zelle is now available on my bank account page, which is a joke, even though we filed a claim with the bank for the lost $240.00 stolen through Zelle. Zelle does nothing but refer you to my bank, who can only refer us to Zelle. Stay away. Quick way to lose money.
Review by Bie3 months ago
Zelle is worthless and damn impossible to use with a desktop or smartphone. You can not reset things with zelle,,,, pulls names etc from your contact but wont let you change or correct them. Attempted to use it with different banks and credit unions...all the same garbage..USELESS PROGRAMS
Review by Brentatryedale3 months ago
Horrible customer service. I changed my name and had to call in for help several times. Was just told that they have denied me services and they will no longer help. The lady told me that I have been blocked so I cannot use Zelle because I confused them changing debit cards and getting married. Complete scam, use any other app if you can.
Can't tell you how much this 'service' is awful.
Had someone send a payment. Can't get the money. Zelle can't help at all...
Review by Cancifer3 months ago
I have used Zelle twice. Both times went immediately into the account! NO fee, and quick comfirmation.
Worked for me!
Review by Quddous Manuszewski3 months ago
I lost my debit card and wanted to update it to my new debit card so I can receive money from people. I used Zelle for about a year before all this happened. Because I wanted to update my debit card to the new one, and changed to a different phone carrier I was told I could no longer use Zelle. If they can’t handle people updating their account information, why are they even in this business? For your own sake use some other app. Do not go with this company at all..
Review by Felicienne Faosiliva3 months ago
Total crap from top to bottom, don’t waste your time.
Review by Motricala Upstill3 months ago
DO NOT USE ZELLE!!
terrible customer service, on hold for an hour +! Called because I was foolish enough to get robbed, and when I finally did get a customer 'NO SERVICE' person on the phone their response was. We do see the transfer, but we can't help. So I asked if they could track the thief and at least block them so someone else wasn't taken advantage of, possibly pay attention to members that are changing their email address after every transaction - answer NO.
Review by Lukita4 months ago
Zelle has no consumer protection from scamming and offers no solutions for outright fraud. The fact that this platform is both supported and endorsed by Chase bank is alarming and suggests that Chase offers some form of protection for its clients. It doesn't and neither does Zelle. This service is fraught with issues and I strongly suggest never using it to send money.
Review by Sylvio4 months ago
I decided to use Zelle since my mom and I both have it connected to our banks. I sent her money, it went on instantly. A week later, she sent me money and I'm days in and it still hasn't processed. I called my bank, they said they see it, but it's waiting on zelle to confirm. I called zelle and they said they don't have any authority to confirm or deny a process and to call my bank. I asked them why it was instant one way and not the other, they said they didn't know. They now tell me to have my mom call her bank to see what's going on with the money. Useless... I'll go back to PayPal. Ridiculous. At least with PayPal, if there is an issue, they have real answers, not give you the run around.
Review by Gretha Recep4 months ago
Used this service once ! The next month an unauthorized charge shows up for 100 dollars called Zelle they of course say call your bank so I call my bank they say they can’t control it and that I will have to wait for the unauthorized transaction to post and then dispute it. Fortunately I have fraud insurance and my bank will cover it ,a lot of people don’t and you’re out the money if you don’t.If you use Zelle cancel your account with them to avoid being ripped off they will not help you.
Review by Jjae4 months ago
Out of all of the money transfer services out there, Zelle is the worst I've tried. Money transfers take incredibly long for no reason, even when we are told it will take a few business days. Customer service is virtually inexistant and unhelpful. You can't get through to talk to an actual person and when you do, they're no help. I also recently found out they don't offer any type of fraud protection either, so be aware of that. If I could give 0 stars, I would. The only reason I deal with Zelle is because my bank now uses it. Worst company ever.
Review by Galyeston Awkard5 months ago
This company is a complete scam.
Review by Cciarolla Carrels5 months ago
I bank with B of A. My son banks with US Bank. When we first started using Zelle it was smooth sailing, all of a sudden, it started taking 3-7 days to receive the money my son was sending me. No one at Zelle, B of A or US Bank can tell me why it is taking so long to receive the money. We will no longer use Zelle and I will make sure I tell people that the commercials are false advertisement. It’s not trustworthy if you’re not receiving your money.
Review by Parosp5 months ago
stop using this..your money maybe ripped off
i am happy because i was able to recover my money that they ripped from me.. you can reach out to the same agency who helped me recover my money if you are a victim . you will recover back within five working days send message here ( admin AT quickeediscovery DOTcom )
Review by Willam Grapin6 months ago
Used them to transfer money from my band. Worked well and how I expected.
Review by Sniezki Robalova6 months ago
I sent money to my daughter and Zelle sent it to my EX husband and never sent the funds back to me or to my daughter who was the original recipient, when I disputed that she never received the funds. They made a mistake, were negligent with the funds and then did nothing to put the funds where it belonged. They said they had to get authorization from my EX husband. But they never had authorization to send it to him in the first place. Disgusted how much time I have wasted to resolve this issue. Will never use Zelle again.
Review by Staneley8 months ago
Was looking for a way to instantly transfer money internationally and saw so many negative reviews on other apps including this one but decided to use and saw no cons. Money arrived really quick
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