The product was one of few at the store well priced. However, shortly after assembling (few weeks) the side of the screen protector began bubbling. When I went to make a warranty claim, my registration had been deleted due to website issues. I was then required to pay for shipping of the new item. I went ahead and switched to another brand because of quality issues.
Review by Kaiesha Greilsheimer1 week ago
ZAGG has always had a wonderful customer service team that was until my recent dealing with Christina. Not only did she not resolve my issue, but she didn’t even have the courtesy to reply back to 3 emails I sent her over a few days. I even requested her to have the customer service manager contact me that never happened. I would assume she was afraid to do so because she didn’t want her manager to hear about the negative things I would say about her.
Review by StartREc McmahonCustomer3 weeks ago
Straight hot garbage. They sent me a replacement covered under warranty. I Returned the cracked screen protector and was still charged for a brand new one. The replacement cracked within a day of use. If you like the “cracked screen” look, this product is for you!
Review by Landris3 weeks ago
You're buying the warranty not a quality product. Just having a key in the same pocket as your phone will crack the screen protector which is ridiculous. I'm on my 4th one now and it cost me 10 bucks each time I replaced it. 2 times ago I "upgraded" to the better protector and it cost me 30 bucks..... no joke it lasted less than 24 hours and my phone never fell or got bumped. I looked down to use it and seen a very small crack on the curve. I went back and got a new one for 10 bucks and I'm not even sure it's the better one or just the regular one. They install it for you which is nice but one whole side of mine is lifted and I commented on it and the kiosk guy was like..... yeah that happens. So yeah I'm all done with these garbage screen protectors. I've always been a spigen fan so I'm gonna go back to them.
Review by Gondolfo4 weeks ago
So first off they are way overpriced which would be understandable if they actually had decent customer service.
So my glass broke they charge $6 to send you a new one adding onto that already expensive price tag, I have to wait on hold a minimum of 30 minutes the last 3 times I have called them, they send me the new glass it has a bubble under it that won’t go away (I’ve been putting glass on phones for years working for Verizon and ATT) so I call them and they charge me another shipping fee.
Then I have to call again because they don’t send a return label. Another 35 minute wait time.
Honestly I think if you just received a defective product they at least shouldn’t charge shipping on that.
DO NOT BUY HERE, pretty much any other brand is better than zagg. Don’t listen to the stupid Best Buy guy trust me. Zagg is trash.
Review by Appearance Kollanethu4 weeks ago
I have had the google pixel for about two years now and I bought the Zagg glass screen protector at Verizon. Within the last two years i had to replace the screen protector about 4-5 times however i drop my phone a lot. The bubbles instantly come out with no problems. I pay the 5.99$ shipping and get my screen protector within a week or so. I have had great customer service every time I contacted them. I recently had to return my broken screen protector. I placed it in my mailbox and my mail was stolen, I have proof on video. I contacted the customer service chat with Zagg and within minutes my problem was solved. I do think 5.99$ to charge to send it is a big much but isnt there a warranty that covers if the screen is cracked while having the glass screen protector. to me it makes it worth it.
Review by PercyWill4 weeks ago
Very disappointed in customer support services
Review by Bronda4 weeks ago
External case lasted for less than one year and provided no more than 10 minutes extra battery on my Iphone 8.
I contacted the but the warranty claim procedure is so complex and cumbersome that you basically end up dropping it....
Review by Naturalistic1 month ago
I bought screen protector cost me £20 and I think same cheap quantity which is u buy on ebay for £1,50
Review by Apeiron1 month ago
Zero stars. Great case if you don’t mind taking it off every time you need to make a call.
Review by Vitex Favas1 month ago
The Zagg screen protector are good. I have done replacements and had to pay the postage which I don’t mind. But, I’ve been trying to log in to my account and it isn’t working. Tried resetting the password and I get no email to reset it. Did a google search to reset it and it also never worked. I’m in Australia and have no access to my account to replace 2 phone protectors now. I need access to my account which I hope all my items are still there?
Review by Ricardiac1 month ago
My Zagg glass shield and an otterbox saved my iPhone after being ran over by a car. The phone only received a small dent on the back of the phone. I will be a Zagg user for life.
Review by Bkzones Sivsivadze1 month ago
First I want to say this is probably the worst screen protector I've ever purchased. It is way overpriced and I've had to replace it 3 times already. I don't drop my phone and I'm very careful with it. Just placing it in its case cracks it. Yes there is a lifetime warranty but they forget to mention there's a shipping charge of $11.99 each time. That's total BS! I do not recommend this and will NEVER purchase it again.
Review by Shermantank1 month ago
It's a scam.
You pay big bucks for the first one, then nearly twice the going rate PLUS SHIPPING for every other screen protector.
Review by Micropina1 month ago
Stay away from that product. Horrible products .expensive to replace it and they will never protect your phone. I paid $80 for two phones one of them completely damaged and could not get it replaced and the other one did n't protect my iPhone
Review by Kontich Ceckevicius1 month ago
I just bought the hybrid glass screen protector for my s10+and is garbage! I followed the instructions exactly and I absolutely could not get it to stick to the sides. Definitely not made for curved edge screens.
Review by Sethukani1 month ago
I bought a new screen protector that was supposed to be a lot better than the one I had previously had on for over a year. You bought it two weeks ago. I looked down a couple of days after buying it, and it was cracked. I did not remember dropping it. I go back 7 days later to pay for another one. I looked down today and the entire corner is broken off. It is the biggest rip-off! Don’t buy one!
Review by Almarea Kingsman1 month ago
I see ZAGG.com answered one of the many negative reviews, and suggested calling the Customer Service # 1-800-700-9244. I've tried for three days and no one has picked up yet. Extremely fristrating and a tremendous waste of time ... with no results. Feeling totally helpless.
Review by Syeve1 month ago
If I could do 0 stars, I would. Invisible Sheild Ultra clear screen protector for Samsung s10+ purchased from carphone warehouse, un readable and unclear instructions means I've just ruined a £20 rip off piece of shhh plastic, even a in store professional said he wouldn't buy or use the product. No surprise this company has awful reviews. Do not buy their products.
Review by Ofem1 month ago
Zagg HD Ultra for iPhone XS...Rubbish, complete waste of money...I'm pretty adept at placing screen protectors on...Checked out video ( not available for this phone) and read instructions meticulously...Doing fine until removal of tab 2...Still doing as instructed, tab 2 comes off in my hand...Endeavoured to place it on but impossible...Never again Zagg!
Review by RodgerDrains1 month ago
The products are decent and i like the fact that they give you life time replacement for the screen protectors if you buy from best buy.
BUT there customer service is horrible.. they have numbers that you can call but nobody picks up.. i have tried calling them close to 8 or 9 times and no response. Their email response is also VERY late.
I had ordered two Mophie powerstations battrry banks basically in Canada which were on a deal of $82 with tax and they instead charged me $113 showing Forex. I emailed them the proof but ever since couldn’t get a hold of them. Not worth spending your money.
Review by VeryTired1 month ago
Don’t waste your time or money on ZAGG. I recently got my fist ZAGG screen protector. It cost $35 but I was told it came with a warranty and if it cracked I could get a replacement. I dropped my phone and it cracked so I went online to get a replacement. Fist, the website would not work and I had to re register my product and tried a few days later. To have a replacement screen protector mailed to me it was going to be $6 so I went to a ZAGG kiosk in the mall. They told me it would be $10 to replace due to the “service charge” of them putting it on. I said I could do it myself and they said it would still be $10. I then went to Ross and got 2 tempered glass screen protectors for $8. I was never told it would cost money to get a replacement. They are MUCH cheaper online or at stores such as Ross/TJ Max. Misleading and horrible service.
Review by Kenyah Foloow1 month ago
Bought this with a guarantee that local CPR stores would fulfill the warranty without a charge. First replacement was needed within 3 months and got things taken care of no problem. It only lasted about 2 months before suffering multiple cracks and was told that IF the CPR stores carried the S9+ cover anymore (visited 2 stores that had zero in stock) they will now be charging a $7 service fee. Online they charge $10 for delivery!
I can get a higher quality cover that comes with a spare for the same price. I never before had a phone cover that didn't last the majority of a year. I've gone through 2 Zaggs in half that time. The warranty is a huge scam.
Luckily, I was able to get Best Buy to refund the purchase after a lot of complaining. Suffice it to say that I will never buy anything from Zagg again. I would have never bought it in the first place if I knew the "lifetime warranty" on a $50 product (with worse quality than a $5 product) would only be honored if you paid an extra $7-$10 for each replacement.
Review by Antonio Craft1 month ago
Bad quiality glass, don't believe in the lifetime warranty that’s how they scam you.
Review by Deusilene1 month ago
I've had quite a few issues with the screen protectors cracking on my pixel 3 XL, but they have a lifetime warranty and you just need to pay for shipping. Yes it can be frustrating to change out broken screen protectors but it's better than repairing a cracked screen. I'd say that it's worth the shipping cost.