I have called and left messages and emailed and no response....
Review by FFletcher1 month ago
Customer support was fantastic for me, I am not the best with technology but they walked me through using the app and it seems straight forward. I'm looking forward to my kids using it and to being able to teach them about money!
Review by Tadlaoui1 month ago
This is a great idea for kids. Parents can directly deposit money onto the Zaap card and also keep track of their children's spending. A great alternative to individual bank accounts when the kids are young. My kids are very happy.
Review by Bozhan2 months ago
Great idea - but so very poorly executed. The ZAAP App is so incredibly clunky and takes so long for the kids to open that they lost interest in it before it even got started. The FAQ section of the website does not address many of the problems that crop up and the Customer Support, while cheerily friendly, is of almost no assistance. Also, there's no info on how to transfer money OUT of the Savings and back into the Balance of the child account. If I had known it was going to be this frustrating, I would not have bothered.
Review by Tombo2 months ago
It doesn’t work and I got no response when queried this
Review by Cintamani3 months ago
Love using ZAAP - and my kids love it too! Such an easy product to use. Quick, easy and transparent. Highly recommend it to other parents who like convenience.
Review by CustomerGlasgow3 months ago
What a great idea and easy to use. The kids love it they think that is cool that they can now tap and go. Needed to call the customer support line and found the service professional and helpful.
Review by Shelcom3 months ago
Great product for parents that are looking for a 21st-century pocket money tool. The fact that I can load money to my child instantly when it is needed is an amazing feature. I know what they spend and can assist them in setting smart savings goals.
The Product is designed beautifully and my kids loved opening their ZAAP boxes.
Review by Atud Lichwa3 months ago
So far so good. Kids have been busy working and saving their money and only buying what they can afford.
Review by Racz3 months ago
The App is so hard to use. It took ages to set up going back and forth. I had to re-enter passwords dozens of times. It hardly ever works. After a couple of weeks I logged on to view my son's activity and his data is all gone, apparently i have no children under my account name anymore. I don't find it straight forward but rather a complicated thing to use. Also there is an extra charge for every transaction which wasnt mentioned originally
Review by Malakaj3 months ago
Easy to use, but charges on every time you put money into parent wallet, just have to be organised 😀
Review by RSturg Drazevic4 months ago
Zaap is the worst product/service I have Interacted with in years. Such a great idea, but an utter waste of time and money. The tech doesn’t work, the tech support don’t reply to emails, and when you phone they have no idea - other than “reinstall the app” - guess what? It doesn’t work guys......
Review by Klown4 months ago
Quick and easy to transfer funds
Review by Anop4 months ago
I ordered this card and only. 1 cent was taken from my account and when card never arrived I was told I didn’t finish transaction.. I feel very uncomfortable that my CC was debited and and account not properly set up.
Review by Boun Maycott4 months ago
Great app, extremely safe and easy to use.
The savings function is also good for my son to learn about saving money.
Review by Zimdra Sabburg4 months ago
Love ZAAP! My kids use their zaap band everyday. So easy to use and supports in teaching them the value of money and saving.
Review by Retcoa4 months ago
It took close to 6 weeks to receive the card and then I needed to pay for a second card. I was refunded for the second card, however I think from a service perspective this is very poor.
Review by Marshton4 months ago
The kids love it. They think they're very grown up.
Review by Akt Shagun4 months ago
App always crashes and shows zero information. Cards seem to work fine.
Review by Xombie5 months ago
No way to reset my password so I can't use our cards.
Communication response has been terrible on zaaps behalf.
Review by Lyndalee5 months ago
The card itself is great, but the App has a few glitches. The child app on my sons phone logs out on its own so we have to keep generating new passwords to log in. And my app does not update transactions regularly, sometimes even loses transactions. And for no reason, the regular pocket money payment stopped. The App is not very intuitive, and it’s sometimes difficult to find what you need, but when it works it’s great.
Review by Dimproblem5 months ago
This is a great product.
I bought ZAAP for my daughter. We find it a perfect solution to ensure she always has a small amount of funds if needs be. We also use it to award pocket money. Will buy another when my son is a little older.
Review by Artash5 months ago
All went smoothly and easily
Review by Polycarpus5 months ago
I am very pleased with Zaap.
Review by Magnate5 months ago
Great concept to give my child access to funds which I can control from the convenience of my phone.
I won't need to worry if she needs extra funds as I can top her up anywhere and anytime.