Scheduled for an estimate and company no showed appointment. We rescheduled for a later date and they gave us an estimate. We agreed to the work order. No showed (again) our scheduled service date. When this was questioned they refused to complete our job. Look elsewhere, this company is not worth the time you will waste waiting for work that doesn't get done in the end.
Review by Hamdhan6 months ago
Update to review. Paul was great after he was made aware of the issue. He stepped in and gave us multiple options to fix the issue. He worked with the vendors to get us the best deal possible. Customer service is so important, and this company really went to great lengths to make it right for us. They were very professional, and worked hard to come up with an expeditious solution.
Review by Jacui6 months ago
Paul came by to take a look at our grill as it wasn't working and we had tried everything we could think of to fix it. He checked the grill and found the issue right away and we were in business! Nice guy, and gives free estimates! Thanks Paul!
Review by Shiflett8 months ago
This guy Paul was absolutely awful. He ran my husband around and around for well over a month with a replacement for a new burner valve. He never ordered it, never received it and consistently said he was coming by to install it but never showed up. We called bbq Drs. and got the job done w/I 2 days of the initial phone call and it took about 20 minutes. It was also $50 cheaper. Would never use Paul again.
Review by Bafford11 months ago
My grill recently stopped working. Although we had what seemed like a half full tank, when we went to light it nothing happened. We thought maybe the tank was the issue so we replaced it, but it didn't help. Hubby and I guessed it might be a problem with the hose going from the propane tank to the grill but weren't sure. I reached out for quotes and heard back from the owner of the company, Paul. He advised me that he thought the problem was the regulator (which actually is the hose that connects the tank to the BBQ.) and that he could have a technician out on Monday afternoon. (I'd contacted him over the weekend and we spoke Monday morning so I was pleased with the speed in which the job could be done.)
After discussing the cost of the repair and parts I agreed and Paul said he'd contact his tech, Jesse, and would get back to me within an hour and a half to let me know when to expect him. I ran some errands and realized it'd been a couple hours so I gave Paul a call to ensure we were still on. He let me know Jesse was finishing another job and would be at my house by 3pm and that he'd call while he was on his way.
I got a call from Jesse at 1:50pm telling me he had the part and was on his way and he'd be at my house in 20 -25 minutes. I was doing some things around the house and noticed that it was well past 3pm and Jesse hadn't arrived yet. I gave both him and Paul a call to see if he'd gotten lost or if something came up. I received a call back from Jesse letting me know that something indeed had come up but he was on his way.
He arrived shortly after his second call with the part in hand and ready to work. He quickly installed the part and tested the grill twice to ensure it was working properly. I really appreciated that he tested it twice. I then paid and Jesse was on his way.
I was very happy with the fact that they were able to diagnose the problem over the phone, that they could come out so quickly and that Jesse took the time to test the grill twice to ensure it was working properly before he left. Overall I would used this company again in the future if needed.
Review by Huz1 year ago
They came and serviced my grill. They did a super job. Thanks for the professional help. I really appreciate it.
Review by Tragst1 year ago
Raymond from Your BBQ Guys came out to clean my Yoder YS640 pellet smoker and did an amazing job. He spent about 3 hours working on it and it looks brand new, I couldn't be happier! Anyone that's used a smoker knows how dirty and greasy/grimey they can get, but Raymond came through and the result was beyond my expectations.
Review by Mathysse Kossayeva1 year ago
This company is AWESOME! I would recommend them any day and will use them again. It was amzing to find a business who believes in customer service, clear communication, integrity and punctuality. I called their number and left a voicemail. I figured maybe I will hear from someone in a few days. Wrong answer.
I recieved a text message within 10 minutes of my voicemail. I then talked with Paul who said he would be out the next day. The next day was Sunday. I was amazed he would come out on a Sunday! He was on time evaluated our situation and scheduled the technician to be out based upon OUR schedule. The technician came out on time , fixed our barbque and told us there was an issue with our gas line and we would need the gas company. Gas company came out, fixed the line and we were in businees.
I then recieved a text from Paul a few days later asking if everything was ok and if the gas company had been out. I told him things were working great. True Professionals!
Review by Brooklynjo1 year ago
ABSOLUTELY OUTSTANDING!! Honest, ethical, professional and extremely competent. I can't say enough about how great this company is. Dealing with Paul is like having your best friend or relative do the work, while you have a nice chat. He refurbished our 15 year old built in BBQ, fixing only what was broke, telling us what was wrong and not trying to up sell us in any way. Use them and you will not be disappointed.
Review by GJBaker1 year ago
It's really really exciting to find an honest service man who is more interested in providing great customer service instead of up-selling the customer. Paul stopped by this morning to give me an estimate on repairing my 10+ year old grill. After a brief inspection he told me not to waste my money as it's on it's last leg. He gave me a few tips on how I can get it through this season. I will definitely contact him again. I would highly recommend Your BBQ Guys.
Review by MichelleWitcombe1 year ago
Luis our tech came out an did a great job on our grill. I couldn't be happier. He had to work in this heat, but I am so happy. Luis was friendly an personable an we enjoyed having him. I called BBQ GUYS on a wim last min an they were able to get me scheduled asap. So worth the money to have the grill professionally cleaned and checked out especially when you have no time to do it yourself. Thank you Luis for your hard work and thank you BBQ GUYS for your quick schedule.
Review by Oxa1 year ago
Paul and his crew did a great job. They hauled away my built-in grill and returned it a few days later. There was an issue that I am not sure was their fault but they came back out and fixed it anyway.
Communication was excellent via text which I really appreciated. I highly recommend!
Review by JMckeown1 year ago
Paul is "Your BBQ Guys", and I could not more highly recommend him!! He was nice, personable and honest.
He was good as his word about a FREE inspection. He did not charge anything to come out and inspect the two broken grills I had. One grill he fixed for FREE in two seconds (the problem was operator error). The other Grill was more costly to fix then replace entirely.
Can't tell you how much it means to find someone who only does work that really needs to be done, and does not charge you for work that isn't needed.
Review by Krizina1 year ago
Your BBQ Guy is now MY BBQ Guy!! Paul did a great job returning my grill from a rat home to a place where I'm comfortable to cook on once again.
It looks great! Had a bit of an issue when I turned it on, but Paul came right out and took care of it same day. Great customer service!
Review by MattandSarah1 year ago
These guys are great! Knowledgeable and professional with excellent customer service. We moved into our new home about 9 months ago. The grill never worked properly so I avoided using it. They throughly cleaned it. The starter wouldn't work and replacement parts no longer available. But Ray was able to rewire a different kind of starter that works great.
Review by Djahmina1 year ago
My grill wouldn't start so I called and set an appointment with Paul. He texted me about 30 min before his arrival and after he looked at my grill, he determined it was my starter button which he didn't have in stock. He showed me the best way to light my grill and said he would work on getting the part and would be in touch later in the week. He didn't even charge me for a service call. Very friendly and knowledgeable!
Review by Amarula1 year ago
What Can I say, anything less than stellar is not enough! Paul was able to come out on a SUNDAY morning and put together our Weber grill that morning. He was quick, efficient, and and very knowledgeable of Weber grills and products. What may of taken my husband and I an entire weekend to figure it out, took him just over an hour and a half. Well worth the money to spend to have him come out. On a bonus note, he also works with concrete restoration and was able to tell us how we can get our our front walk way and pool deck fixed at an exceptional price! Thank you again for everything Paul!!!
Review by Kethlin1 year ago
Three month process!
Called Paul and he promised to stop by the next day. A week later - no call - I called Paul he said he was there - concluded he went to wrong house - if he actually tried. Promised to send his partner.
Ray showed up a few days later. Took pictures, took parts, gave a quote and promised to get back to me the next day. Another two weeks no call.
Sent emails and texts - no response!
Two weeks later listened to a long story about lost texts.......... Paul stopped by and Promised to get back to me the next day. Surprise! No response. They still had my parts.
More texts to Paul - No response! Never would respond to his voice mail.
After three months, I gave up and bought a new grill at Costco. Better grill then their estimate to fix my old grill.
"Don't" call, email or text Paul. You are wasting your time! Extremely poor customer service and response!
Review by TheDMD1 year ago
Paul is one of the nicest and most knowledgeable people I've hired via Yelp. Super responsive and communicative throughout and not trying to just make a buck and move on. I will continue to use him for all of my BBQ needs.
Review by Guilherman Mboyana2 years ago
Raymond did an amazing job on my grill! I never knew a grill could get back to looking so good!! Amazing!
Review by Winvie Ditanna2 years ago
Paul provided excellent customer service and really went above and beyond while repairing my BBQ. Timely on response and was able to quickly get out to my house. I will be using Paul again.
Review by Bharathasarathee Kokker2 years ago
Paul came out to change my propane grill to natural gas and hook it up to my gas line. Friendly, fast, and for a good price. Calling him for my bbq and pool deck needs!
Review by Serveh2 years ago
Just had our 10+yr old natural gas Bar BQ cleaned by Paul and his team. What a great job they did and I am so pleased with the outcome. it looks almost new again! worth the time and cost. Give them a try!
Review by Smoke Marelja3 years ago
Amazing Amazing Amazing!! The crew transformed our Weber grill to look new again. Great work, reasonable, and timely.
Review by Mellyonka Broadwater3 years ago
I had a brand new grill that needed to be installed at my rental home in Anthem. The service was prompt and professional. They took the old grill and cleanup was spotless after they left. Very happy and will use them again for future needs.
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We are a owner operated BBQ Install, Cleaning and Repair Company that has been serving the Valley for 12 years. We have installed, cleaned and repaired 1000's of grills so we know what is needed to get the job done right the…