YoungExplorers Reviews

This company is fraud, I purchase a printer and he never arrived there's no way to get a hold of them so don't buy anything

I ordered almost $800 of presents from this company for Christmas presents on Dec. 5. Yesterday, March 7, I received the last of my order. I will never order from them again. They do not care that they are so delayed in sending anything. They take your money and send your items whenever they feel like it. They actually sent me an email Feb 28 to tell me my order was delayed and if they don't hear back from me within 30 days, they will cancel the order.
Cheaply made products from China and they charge you a small fortune for their junk as well as don't send you things on time or even give you an indication that they will not be sending anything for MONTHS. Colorful, bright catalogs come in the mail and the kids get caught up on that. Never again will I give them a dime of money for their toys. Their lack of customer care is unacceptable.
I wanted to rate this no stars but you can't.
Throw their catalog in the recycle bin and send their emails to spam. Save yourself the heartache of very disappointed kids.

I called three different days and got three different answers when calling the customer service for Young Explorers which out sources this department. Info ranged from half your order is back logged until February, to I'll ship the whole order today, which didn't happen, to I'll ship it right out. I thought kiss those items and money goodby especially after reading negative reviews. However, they arrived even a day early. Nice things just like in the catalogue. I couldn't believe it. I think my persistant calling to check and press forward on the order worked. So I talked to three different people but success. I gave 4 stars because of the changing stories but I am satisfied although it was stressful as these were Christmas presents.

If I could give it zero stars I would. The worst customers service I've ever seen. Get a different response about returns every time I call. Basically they won't refund you the money. I ask for a cal reference number every time I call and they tell me there isn't one just the call is being recorded. The last time I called I said I believe this is a scam company and the lady whispered, " it's a scam." And hung up. What a freakin joke. DO NOT BUY

We ordered weeks ago for Christmas and are scrambling because they have not mailed a single item. Three items were on back order, and we only found out when we called for the first time to see what was going on. I am not even sure this is a real business. DO NOT ORDER FROM HERE

I purchases two pair of shoes for my grandson since the stated size was not the same as other shoes he is currently wearing. NO label came in the package but when I called to return one pair, they stated that they only send one label and would not email return paper work and label. I did have my order number and they were able to find the order but were not willing to assist in anyway. They suggested I just write out the info and find someplace to mail it back at my cost. With seven grandchildren, they have lost my business. I will never order from them again because of the inconvenience, the over pricing, rudeness, and their return policy.

This company should not be allowed to accept orders and be in business. They confirmed my order and it was supposed to be two day aired. Now seven day later no tracking and upon calling them they said there was a mistake in the credit card billing address (there wasn't) and it had not been shipped but now they do not have some of the merchandise any longer. They never had the courtesy to contact me immediately about the credit card mailing address--I cancelled whole order as today is my grandsons birthday and no presents arrived! DO NOT USE THIS COMPANY--google the toy(s) wanted and purchase them from a reputable company that has good reviews.

I recently bought an item for $60. We decided to return and was told I had to pay all shipping costs. It will cost $30 to return. Terrible return policy!

Not only terrible customer service - but the phone system horrible. I needed "level 2 service" to correct a hacked credit card. They "transferred me". Four times looped to main menu. I will NEVER order again from this company.

My order has still not arrived. I have called customer service twice already which has you on hold forever. And yet my item still has not shipped in over 10 days since the order was placed.

This is by far the worse business out there. Customer service is horrible. They don't deliver on time or even let you known that the item you want is on back order for ten weeks until you get tired of waiting and contact their off shore customer service. I would urge everyone to look elsewhere for your needs.

Got the learning robot for great granddaughter. She loves it. Says it's a "COOL ROBOT". Whole family loves it.

Customers are automatically signed up for the VIP service which charges $14.95 monthly for free shipping. It is up to the costumer to opt out but they won't know of this charge until the credit card bill arrives.

I want to express my disappointment with my recent purchase from Young Explorers. I ordered wonderful products for my son's birthday. I placed my order on 7/19/20 to make sure I received it in time for his birthday on 8/8. When the package was not delivered by 7/31/20 I called customer service I found out the order had not been shipped and paid extra to have 2 day shipping. I again did not receive my order and called again and was told that I would have my order by Friday 8/7/20. The shipment did not come and I did not have the gifts for my son. I will not be ordering from your website again.

I ordered 3 items online for my granddaughter from Young Explorers on July 11, 2020. I received an email on July 17th stating the items had been shipped. So far, so good. The good part ends here!
Today, July 27th, I tried to track the package. There is no way to track packages. You are simply thrown back to your order form saying the items have been shipped. So I emailed customer service. I immediately received an answer saying my entire order had been put on hold "to verify the billing address." I then called them and asked why they never notified me of the billing address issue (BTW, my billing address was completely correct) and why did I receive an email 10 DAYS AGO that stated my items had shipped. Had they shipped, as their email stated or not?! After several conflicting responses, it became clear that they never shipped my grandchild's gifts, and never notified me of an issue. The only way I found out about any of this was because I reached out to see where the package was. This is not a company deserving of anyone's business!!! I cancelled the order! I will NEVER shop with Young Explorers again.

I ordered two toys for my grandson on Sunday, July 12, 2020, and paid for rush delivery which was promised by Thursday, July 16, 2020. When the package did not arrive, I contacted customer service and was told that the order was "in progress." This was a real disappointment to me and my grandson. I canceled my order and do not recommend YE for anyone who wants a product and service that they promise. BTW, I ordered the same product from Amazon and received it in two days. Shame on you, YE, you made for a very unhappy grandson! Dr. Neil Baum, New Orleans, LA

Ordered product in April 2020 and when order status is checked was told it was backordered. You also have the option of cancelling the order. Cancelled the order. Checked again in a couple of weeks and still backordered. not cancelled. You see where this is going. Just got notification order is shipping. My next step is a compliant with the BBB.

I sent an internet order, order confirmation arrived, then I received a mail saying the items had been shipped (with no tracking number) and after a week I called and they told me first they were waiting for my confirmed address before shipping, then that one of three items was not available, then that the remaining orders were going to be rushed for me (their version of rushed orders is 5-8 business days!). I cancelled the whole order and I do not want to buy from them ever again.

I ordered several items for my nephews birthdays on May 21, 2020. By June 2, 2020, I still had not received a notification the items had shipped. I called them, and they claimed there was a problem with my shipping address. I asked why they did not call me, and the "customer service" guy, so very eloquently said "we are not calling our customers if there is a problem". Seriously?! You're going to be silent? When I pressed the issue, he said they supposedly send an email. I never received their email! Stay away from this company. They do not care about customers, they fail to provide even the most basic customer service, seriously Walmart is better, and they generally do not seem to care. There are soooo many other places you can buy from. Avoid this horrible company at all costs!!! I will be watching my credit card to make sure they do not attempt to charge me for items, which they clearly have no intention of sending. (That's called theft.)

I ordered a gift for my grandsons 6th birthday. Promised 3-5 days it will arrive. Didn't arrive now 10 days. Too late for his party will get another gift. Charged $8.99 for shipping and if I want to return I will have to pay$8.99 again. RUN, don't use them!

On hold for 34 minutes to customer service. The website states 3-5 day delivery. Talked to Customer Service Rep and he says it states 7 to 10 days delivery. I will NEVER do business with them again.

This is the second time I have attempted to buy anything from these people. The first time, it was the birthday of my grand children, they never delivered and after many attempts to call them they finally told me the item I had bought was out of stock. Now again the items I bought never arrived. After many calls I finally got a letter saying my address does not match my card. crazy. They are awful. So far I have been on the phone over 20 minutes with no response.

This business won't tell you if items are in stock. You'll ask for rushed shipping and find your item is on backorder. No one will tell you this. You have to find it out yourself. Also, don't bother with their customer service. I'm pretty sure it doesn't actually exist.

Very upset with customer service from here. I've been dealing with a broken you they sent me since December 2019. Kept getting another delivery date for replacement. Then today a letter saying no longer available. It is an terrible letter
Not signed, not giving me opportunity to order something else, no refund. I have ordered from here for seven years. I'm done. Beware of replacement policy.

I bought 2 Christmas gifts from here on the same order and now they charge me a $14.95 "VIP" membership charge EVERY SINGLE MONTH- no matter how many times I call to get it reversed and ask them to stop charging me! They say every time they will stop charging me and now I'm on my 5th month of calling to get it reversed. Horrible customer service.