I ordered 3 sweatshirts and a sweat suit. I ordered for my son that has been over seas and has been saying he is cold. I got a message saying the order was delivered to find that they returned the item to Young & Reckless because there wasn't enough postage. I messaged them and they said it is because my address is wrong. Well little do they know I ordered another order right after, same address and got my package. I messaged them telling them about that situation and they said they need me to call USPS because they don't have my package and it is showing shipped to my office or front desk. I said it was varified by USPS that it wasn't delivered to my city and it was delivered to them. After talking to someone for 2 days I was ignored for a week. Then I was told about a week later when I started a new message thread that my order was returned and they were sorry so they will ship my items out 3 days later. I waited and emailed the day they told me they were going to ship my items. I asked for the tracking. They said there isn't one because they couldn't ship my items because they are sold out. Then I asked what happened to my package and asked if it was sold to someone else. They said it wasn't sold to another customer, IT WAS PUT BACK IN STOCK AND SOLD OUT. So then yes sold to another customer. I was asked if I want any other items. Umm yes I paid and have nothing so if everything is sold out I need will choose items and have the rest refunded. I have asked Young & Reckless now for tracking information then they ask me again if I want my refund or some items. I said I told them already and they ignored me and said shipping is delayed we will email you with more information later. Don't waste your time or money! They don't care about their customers and if I don't get my items or money I will be taking this to all social media and any other place I need to.
Review by Hristinka5 months ago
Comfortable, shipping took a little long, though, but not painfully long as some make it out to be. Overall, happy with my purchase.
Review by Aibréan Thanasekaran5 months ago
Got my hoodie just as I ordered, and it's fairly comfy. Got it pretty cheap, as there was a sale (in my opinion, it's not worth it at full price). My only issue was the delivery time was a little longer than I'd like, about two and a half weeks, but I'm patient and that's not even that long. Overall, happy with the purchase.
Review by RodHutch6 months ago
Terrible company, I will NEVER order from them again! I ordered my son the new Faze Rug Imagine hoodie for Christmas and received Sweat pants that just said Faze Rug on the side. I emailed to let them know the wrong item was shipped and they asked that I send a copy of the packing slip which CLEARLY said Hoodie not sweat pants as did my order confirmation. After I sent them a copy of the packing slip they went ghost! I have sent several emails, called numerous times, sent them a message on IG, left a comment under one of their recent IG photos, also left a comment under Faze Rugs photo as well as sent Faze Rug a DM on IG and still no one has responded. At this point I think Faze Rug is trash also. I wasn't blaming him for doing business with such a terrible company but him not responding says a lot as well. I've disputed the charge with my bank, it's just a shame that my son was so happy to finally be getting merch from his favorite youtuber but he turned out to be trash right along with Y&R.
Review by Waasifah Magtanong7 months ago
I ordered a whole outfit, hoodie fit good but the sweats are just too long and not loose what so ever i ordered 2xl for that reason and they are tight and came ripped. Never buying from the again
Review by Prathu Chavanel8 months ago
Saw they were having a sale, $14 hoodies; I love hoodies, go to check it out. Most of their new stuff is modern trendy trash that's trying too hard but they've got the original simple designs that just say "Reckless" that I always liked. Ordered two different hoodies like so. Shipping time wasn't half bad for me personally. Opened the bag, immediately noticed the first one is ripped. Oh well, not a huge deal maybe it happened during shipping. Second one, not the right hoodie. Sent them an email, was told to send photos of invoice and the wrong product, so I did. Was told the correct item was out of stock so they could give me a replacement or a refund. I went online, chose a replacement and sent them that. Don't have it in stock either even though it was listed on the website (as was the original purchase at the time.) Still waiting on this issue to resolve as of right now. Also, I ordered smalls because I always expect hoodies to run bigger but they were much smaller than I would have expected. I am overall pretty disappointed and upset, I would have expected better service out of Y&R, but at least seeing these other bad reviews now I know that I'm not the only one. I wouldn't recommend buying from them.
Review by Guyruss8 months ago
hoodies are really great and comfy but shipping is kinda garbage i ordered 2 hoodies a week ago and still hasn’t come so...
Review by Aloundeth10 months ago
Wont ler you return items that came way to small
Review by Ellanych11 months ago
Still have not received my order of over $100, never got refunded etc. Quailty of the clothes are garbage for what you pay for. Way too over priced
Review by CassieM Murinello1 year ago
shipping took a little longer than expected but very comfortable clothing and great service
Review by PollyB Archila1 year ago
They won’t let you return or exchange anything after the purchase is made. DO NOT BUY FROM HERE
Review by Nejia Stettenbenz1 year ago
Love love love their hoodies! My husband got me one for my birthday and i was obbessed! I order three offline and the shippin was a day late but the hoddies are absolute worth it! Will be ordering more!
Review by Nardoum1 year ago
I don’t know where the customer service issue was with everyone else but they actually called me first to ask what items I would like in exchange for what was sold out. They also were very courteous and professional about the whole situation. Only knock on them is the fact their customer service is an unknown number. Sizes run almos true to size maybe order a size larger and send it through the wash a few times. Overall 4.8/5 but will give it a 5 since the clothes are very well crafted and stylish once you put the look together!
Review by Bafford1 year ago
Taking way too long to get my order and my tracking information.
Review by Sanaila1 year ago
I ordered a bundle pack on their website and they charged my for the wrong items. I called numerous times and sent voicemails and emails. Eventually I called like 7 hours after 10am and they finally answered. All the representative told me was to not accept it from the fedex guy and my money should evertually be deposited back to my account. And she told me “we seen your email but you need to leave more information.” An I did leave me email and phone number and every specific detail of my issue then she didn’t say anything and told me to have a “nice day”.
Review by Issiaka Furnia1 year ago
Fast shipping and I got what I ordered!
Review by Tecoglas Kasinska2 years ago
My fiancé bought me a workout “bundle” outfit and of course it was a little too small. He tried to return it, or even exchange it, and they are not allowing it because it was a bundle deal? Makes absolutely no sense. Save your money and support companies that care if you are satisfied with your product.
Review by Lishoy Demali2 years ago
Terrible. Just terrible! I ordered a hoodie and they sent me the wrong item. Told the customer service that they gave me the wrong product and sent the pictures and they told me that I got the right product. Gave them proof of perchase and isn't even responding back to me.. Just terrible. NEVER BUY FROM YOUNG AND RECKLESS.
Review by Bafford2 years ago
I understand that it's the holidays, but that's not an excuse to lack customer service. My first time ordering with them and I'm not happy with how and when they respond to my questions. I never received any shipping confirmation and it's been a week already. I sent an email asking about it and got a response back from Y&R stating everything,but answering my question. I then submitted 3 separate emails prior to getting a response. Finally, I got a response with a tracking number 4 days later. when they were able to reply to my first email almost immediately. makes no sense.
Review by Sula Derrow2 years ago
Great clothes. Great site. Overall great experience.
Review by Jacklee2 years ago
took forever to get my stuff but they said to allow 2 weeks. but the clothing in general is nice and i like it
Review by Aaliaah7 years ago
Great clothes, cool brand, decent prices. Good website.
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