Yext Reviews

I ran their listings scanner and the results came out to 52%. I manually validated all the major listings that they claim had wrong or missing information and the listings were all there and correct. Their tool is seriously flawed. While I wouldn't go so far as to accuse them of a flat-out scam, it seems odd that their tool screams that I need their services when I do not.

Additionally, their "exclusive" relationship with Yahoo makes it so I cannot even edit my own information on Yahoo anymore, I have to go through Yext and pay $150.FOR ONE LISTING!

And now a comment on the industry as a whole. The information about my business is just that, MINE. No listing service should be allowed to offer their service unless they provide the owner of the business with a free and uncomplicated method of keeping their own information updated. They have the absolute right not to publish a listing for me without me paying for the service. But posting erroneous information without my permission or giving me the ability to correct it has got to be actionable, legally. Think about it like this. Can a marketing company put up a billboard or broadcast a radio or TV spot for someone else's business with erroneous information without the possibility of legal action taken against them? If so, what's to stop a competing restaurant from putting up a sign that sends competitors customers in the wrong direction? Or that says they are having a 90% off sale when they are not?

When these search engines create a "listing" without our permission, they are basically doing the same thing.

I ran their listings scanner and the results came out to 52%. I manually validated all the major listings that they claim had wrong or missing information and the listings were all there and correct. Their tool is seriously flawed. While I wouldn't go so far as to accuse them of a flat-out scam, it seems odd that their tool screams that I need their services when I do not.

Additionally, their "exclusive" relationship with Yahoo makes it so I cannot even edit my own information on Yahoo anymore, I have to go through Yext and pay $150.FOR ONE LISTING!

And now a comment on the industry as a whole. The information about my business is just that, MINE. No listing service should be allowed to offer their service unless they provide the owner of the business with a free and uncomplicated method of keeping their own information updated. They have the absolute right not to publish a listing for me without me paying for the service. But posting erroneous information without my permission or giving me the ability to correct it has got to be actionable, legally. Think about it like this. Can a marketing company put up a billboard or broadcast a radio or TV spot for someone else's business with erroneous information without the possibility of legal action taken against them? If so, what's to stop a competing restaurant from putting up a sign that sends competitors customers in the wrong direction? Or that says they are having a 90% off sale when they are not?

When these search engines create a "listing" without our permission, they are basically doing the same thing.

Trustpilot: To allay your concerns about me not having been a customer of Yext, allow me to add this: I did indeed pay Yext to update my listings but after months of trying they were unable to establish an account for my business. They never explained why this happened. It took me a few more months of constant emails to finally get a refund. The above conclusion came as a result of my research into whether I should try again, hoping Yext had fixed whatever technical issue that had been having.

That said, my comment about Yext's listing scan being inaccurate is correct and provable. Feel free to contact me if you want to see my research.

Update 4/23/19 Back to 1 Star after that lazy response from Yext. Yes I agree, you have done nothing for months but make excuses and kowtow to bullies and hate speech. Yext latest reply is exactly why I posted the review to begin with and proves exactly what I posted in this review of Yext .. Yext/Yahoo share a platform where they condone hate speech and bullying. When Yext took my money they told me otherwise. Yext continues to makes excuses instead of enforcing the TOS all parties agreed to. Sad.

Update 4/16/19 Yext with their partner Yahoo states they are suppressing the malicious review which I have been reporting to them.

However they still have not removed the malicious review per their shared TOS instead using words like suppression or mask instead of removal as per their shared TOS.

Suppression and masking is not good enough nor is it what their TOS says they will do with malicious reviews. Yext Yahoo must remove the malicious review Per their shared TOS. Period.

I did add one star because Yext/Yahoo despite themselves have reached out to me at least.


Original Review starts here.
Yext Yahoo Basic Listings is a platform for bullying and hate speeh to thrive. Yext Yahoo Management/Customer Support allow reviewers to leave hateful personal attacks on yahoo basic listings. Despite months of emails, phone calls to Yext explaining their platform is used for bullying and hate speech - and - despite Yext acknowledgement the review in question is hate speech and bullying Yext/Yahoo refuse to remove the review- instead blaming each other for their combined lack of oversight and failure to enforce their own TOS rules and remove TOS violated reviews. Sad.

Update: I have had a genuine purchase experience I'm here reviewing it - Hey Yext instead of calling me a liar -why not work with me to remove the malicious review I have reported to you for months instead of trying to remove an actual review here. This is what Yext does.. they don't provide Customer Service - instead they fail to provide the oversight they claim they offer when they wanted my money. Sad.

4/11/19 Update: Received communication from Yext Quality Assurance Dept today. Spoke with Yext rep regarding the malicious review.
Yext rep agrees the malicious review reported to Yext/Yahoo does violate the TOS all parties agreed to.
However Yext will not remove the TOS violated malicious review nor will Yext work with me further to reach out to their Partner Yahoo.

This is completely contrary to the sales pitch: Yext describes Yahoo as their Partner but are unwilling to reach out to their own Partner to remove a malicious review.

Meanwhile Yext behind the scenes has communicated with me while denying my genuine experience here on TrustPilot.

I continue to try to work with Yext/Yahoo and have also communicated with TrustPilot the credentials they required for my review yet TrustPilot now has hidden my review. Wow That's Sad.

Christina P. is a breath of fresh air! Knowledgeable, helpful, and courteous - what more could you ask for?

So far so good. Only issue is there is a one week lag on their analytics reporting. So frustrating in 2019.

After a year since I signed up there is absolutely no improvement in my online presence. Save your money and setup accounts on Yelp, Google etc. yourself.

If I had known how YEXT would damage my rankings long term, I would never have signed up.

Yext is NOT Transparent! If you make a change to your name or information after using Yext and stop service it creates a mess online with inconsistencies for your business and you will not rank as high.

Google ranks you in part based on identical listings, meaning not using different names or information for your business. Yext partners with an incredible amount of listing services, some of which exist just to host the name Yext gives them when you as a business sign up. If later you DO NOT USE YEXT (pay them ongoing) these companies reply to your request to update your information by saying the only way is to pay yext.

This is their ad: "Yext | Control Your Business Listings | yext.com‎
Ad"
IN REALITY, YEXT CONTROLS YOUR BUSINESS

Some legal ramification for this, class action lawsuit must take place. I am a small family business and we work hard to rank.

you do not need yext to do what would be equally effective for any individual to do for FREE on facebook, google, google maps, and a few other listings ( you do NOT need all the listings they promote!).

Yext has in effect highjacked our ability to take control over our business listings. If you work for this company you should be ashamed of yourself. Pay YEXT or nothing changes.

Integrity is missing. Yext needs to correct this action and honor the people. Apple is a good example of how to take care of customers, Yext is not.

My Clients Love Yext
As a Certified Partner, I have about three dozen clients using the Yext platform and we're very happy with the results. And the support staff at Yext is unsurpassed. They're friendly, responsive, easy to reach and super helpful. The support staff is one of the best features at Yext.

Yext is always very quick and professional in responding to my requests for Support. They make it easy to connect to multiple listings and troubleshoot issues/one-off occurrences quickly. In my role, I help small businesses not have to worry about this feature of our software, so I generally handle this and work with Yext daily or every other day. They always respond promptly and are very customer-centric. I definitely recommend Yext!

The company keeps sending SPAM mail. I finally researched the company due to the massive unwarranted emails and found the company offers many services but none on which can serve my needs as a professional. I see many companies that swear by them but the SPAM mail and lack of positive reviews makes me not want them and pushes me away from this company. I gave a 1 star because of the SPAM and lack of real services for professionals and small companies alike.

We have been having issues for years with another local business using our information, changing our information, etc. After contacting Yext and becoming part of their Power Listing family, we have had all duplicate and incorrect information corrected...thanks to Yext! No matter what issues we've had, Yext has been able to fix them and in a VERY timely manner. THANK YOU YEXT!!!

My business has lost ranking ability from signing up with Yext. They do not care about your business or the integrity and honesty of doing business after you leave.

Google requires consistency across the net for your business-related info. Once Yext enters the picture they put the info you give across unneeded platforms to create a stronghold on your dependence of their being paid. An incredible number of listing platforms not even relevant next to Google, Facebook, Yahoo, etc. are added to make the bridge of dependence stronger. I too experienced having these agencies tell me they would not or could not change my info long-tern because of their contract with Yext.

So I am stuck with fighting to keep my name and info accurate where I can. However, Yext is now in charge of Yahoo. Although in a search it is said Yahoo will give you a free listing, once existing Yext holds it hostage along with all other related listings they post for a fee.

Yext is a disappointment.

We need leaders helping people succeed and doing quality business not monopolizing the internet and hurting business owners who wish to take on their own work.

Unless Yext changes their policy or makes right what is illegal and not yet dealt with due to unfair practices, Do not waste your money or time unless you are going to pay them ongoing at $599+ a year long term.

Yext you have negatively affected my business and have wasted a lot of time I could be spending helping other people.

Christina was extremely helpful and I believe went out of her way to help me. Many thanx to her. Ginger Azzopardi

I operate a DJ service. Yext did not meet my expectations.
Most of the sites they post your business on are sites that
few search with. Some sites are almost unheard of.
(The keyword used was "DJ / Raleigh area).
On some of the sites I could only find my business by typing in my business name. That is unacceptable. This is not Yext fault, just crappy sites they list you with. .
My ranking on Google (though not guaranteed) did not improve
with the added exposure..
The biggest shortfall of Yext is not having an area where clients
can write a review of your business and that post appear on all sites they list you with. They do not pull your reviews off Google
and post them on sites they list you with..In today's business world reviews are a big part of search engine ranking and reviews book clients.
For these reasons Yext did not work for my small business.
.

I was contacted by them by a Mr. King. I was VERY explicit that I wanted all material approved by me first. While he said OK, they proceeded to make things go live without that approval or even signed paperwork. I complained and had to sit thru a recording of myself and Mr. King to confirm that this account was not approved by us. We even sent back paperwork they sent us with NOT APPROVED written across it. They then said that I was correct and that the account would be deactivated. That was a few months ago, yet I keep getting a bill and today "Mr. King" called to discuss my advertising. When I told him that I did not want to deal with him, he feigned innocence and then basically called me a liar. Save yourself the misery of this company. I wish I had.

I was worse off for having used YEXT!! I used this service for a year. Good sales pitch upfront, but it's like your business gets infected with Yext. They do present you with listings from sites I've never heard of before that suspiciously have the same wrong address that has never been used in the history of my company. You look at the list of these companies and think wow, getting this info corrected on all these sites should make a tangible difference... Nope. If you've never heard of them how much of a difference can they make. But hey, getting all that stuff fixed "once and for all" would be worth the money... Nope. What they don't tell you is that once you cancel your subscription, magically that wildly inaccurate information repopulates even sites that you knew were correct prior to Yext. Yup, my Yahoo listing had that wild address THAT WAS NOT THERE PRIOR TO YEXT!! So I clicked on the link that said I could correct the information and low and behold it took me to the YEXT SITE telling me basically if I subscribe again they will fix it. Luckily I found a hidden link amidst their site that says update Yahoo free basic listing, which I did. Then I started receiving phone calls immediately telling my my change didn't go through. When I asked if they were trying to sell me something the stuttered and stammered and hung up. If you want YOUR BUSINESS TO BE INFECTED BY YEXT, throw several hundred dollars away and they will keep your info correct as long as you continue to pay them. I'm amazed this is allowed. I look forward to the double talk reply to this review.

Yext manages Yahoo's search engine. For month's now they have listed my business hours incorrectly. Trying to reach someone who can fix that is so far for me impossible. Yahoo directs you to Yahoo's own website who then after a few frustrating phone calls directs you to Yext. After a pleasant text interaction they were able to direct me to register to claim the free listing. Easy enough however they don't have a place to enter business hours unless you pay them. They stopped texting me when I declined to upgrade and puchase the service. I might have looked at their product if they had been willing to help me with my issue.

I have been a subscriber with yext for two years. I signed up in order to change my address for my business on the worldwide web as some sites will not allow you access unless through yext. I had hopes that it would also help get my business listed with yahoo and bing as i am only listed on google. Two years later i am still trying to get a bbng listing. I signed into yext and updated some info as i have done in the past. Something seemed haywire in the system and i hit a glitch in the systom. When i signed up for yext there was support by phone if i needed it. I call in and i am told that yext no longer offers support by phone, i have to email and someone will call within the hour. No call no help, waited all day on friday for help. Saturday morning comes. All of my information is in process of deleting from the internet. Even the information that i had established before signing up with yext was deleting. And yext will not help, their support will not call, and i am paying 500.00 per year for their service. My warning is whatever you do do not sign up with yext, find another way, it will severly comprise your online presence

Every time I speak with one of their reps, it seems I get nothing but grief. I was recently on a conference call with 4 of them. They promised to finally combine my 2 accounts that I've repeatedly requested for 3 years now. I also told them I was not interested in buying blocks to save money and was happy with my buy as I sign clients up. What did they do? Well, without notifying me, without first invoicing me, without any communication whatsoever, they charged my credit card $12,973.33. So sick of their games.

I normally wouldn't leave such a horrible review of an online business but I do wed development as well as SEO and this is just a bunch of poop. They list you in web sites that almost no one uses, some of the sites where actually going out of business until they were placed in the Yext arena.
It's a scam. If it was a good thing they wouldn't constantly send out huge amounts of SPAM begging and attempting to have people purchase.
Web Developers and SEO specialists do not use them, if you were the average Joe or business don't waste your time....
Let me put it this way. If it wasn't for the amount of SPAM you get from them you wouldn't even know they exist. It proves how useless they are.

This company tries to get you to sign up with them. They don't do what they promise in the first place, and if you ever leave them all the listings they've created for you are owned by YEXT so, If you ever need to update or remove this listing in the future, you CAN'T! You are stocked and there is nothing you can do! In addition to that, you not getting a customer support if you are not paying this company, they act like jerks if you are not their customer anymore.

Working in a business with close to 150 locations in the NYC area, Yext has saved our company countless hours. By allowing us to make changes in a single place, with those changes being published right away, our focus can move to more important things like keeping our customers happy!
In terms of customer service, our Account Manager Nora is outstanding. Whenever a member of our team reaches out with any questions or concerns she responds very quickly with answers and suggestions on how to find what we need on the platform.
Would absolutely recommend!

Excellent customer service, tools, and training. Special thanks to Jeff and Adam!

This people are very dishonest please do not hired them for your Bussines or you will lost your money !!!
I have a account with them and they did nothing for my bussines even Google recommended me to ask for my money back and I did but they send it to a wrong bank account and I lost my whole $449.00 please if you dont want to lost your money do not hired this company they are very disrespectful and manager are very bad costumer service. After i lost my money they did apologize and said that was a mistake from the agent and offers me another packets for my bussines ridiculous ahh

I am a current customer of Yext and requested our Mapquest listing be edited. Yext Support was very helpful and called to follow up to make sure changes were done correctly. From our experience, Yext has an excellent product. The company is organized and accountable to their clients. Just want to say "thank you" for helping on this editing task with Mapquest.