Do not order from this company. They do not accept returns, even though their policy seems like they do. The dress was too big and did not resemble the description online. I went back in forth with them for over 45 days sending the measurements, photos, etc and they still did not ever provide me with directions on how to return my order. STAY AWAY. Horrible product and service.
Review by Izzx5 months ago
I ordered a dress on the site and when it arrived. It didn't look like the picture at all and it didn't fit. I sent a message to the site asking what their return/refund policy and it wasn't given to me. They ask me what was wrong and I told them. Then she kept asking what size I wear. At that point I didn't want anything else from that site. They need to put their return/refund policy for all to see. Instead of wasting people's time.
Review by Miaoqin5 months ago
I ordered my maid of honors dress January 1st 2020 and it is now February 24th. I don't think it should take this long to get my dress. Haven't received my dress yet and If it doesn't fit I will not have time to order another one.
Review by Tzevetlina5 months ago
Ordered my wedding dress on February 24th, customised of course, and paid extra 40$ for faster production which is supposed to be less than 2 weeks. I just received my dress today April 4th! Sent an email on March 27th, asking for a refund of the extra 40$ as it was already over a month of production. Till now, I haven't gotten even a single email in response to that. Now the dress... THIS IS MY WEDDING DRESS FOR GOD'S SAKE!!! Dear reader, please take a look at the pictures. Words fail me.
Review by KongenKat8 months ago
Ordered Jan 6, received Jan 15. Now that's service! I ordered custom measurements slightly larger than I actually needed because I can fix too big but not too small. As you can see in the pic, it is just barely too big so I need to have it altered before I can leave the straps off the shoulder. My only problem with it is I thought it had a sweetheart neck but it doesn't. Overall, I love it!
Review by Eraclis9 months ago
This is the absolute worst company I've ever worked with. My daughter found a dress she loved on their site so we ordered it for homecoming. While the dress arrived on time and in good condition, it was much larger than the size specifications on the website. I immediately contacted the company. After 17 emails back and forth with their customer service center (requesting that I send photos, sizes, etc. which I happily agreed to), they refused any sort of refund. The dress was $179 plus $40 for expedited shipping and was much larger than their own specifications. They refused any sort of compensation and told me to have it altered locally. They absolutely refused to accept responsibility for their own mistake or do anything to make it right. Be smart, save yourself some money, and shop elsewhere.
Review by Pineal2 years ago
I was a little nervous about ordering my Prom dress a Week and a half before prom!!!! But this company was so nice and had great communication skills they repond in less than an hour. I First contacted the company before I ordered my dress because I wanted a unique color and they helped my through message to find the type of fabric for the exact Shade of green I wanted! (depending on the fabric texture the colors are a little different ) Once I ordered my dress my mom contacted them again stressing that prom was coming up and they rushed my package and had it at my door earlier than expected 2 days before prom! When it was supposed to be delivered either the day before prom or day of. Im so happy with the dress and it fit like a glove. I Definitely recommend this company for any event they take pride in their work and the dresses come exactly like the picture also GREAT Fabric choices!
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