Just fell victim to the chargeback scam and want revenge. Any class action suits against Yapstone out there I can join??? VRBO just plays innocent through all of it. Sickening!!!
Review by Tamyka2 months ago
Yapstone recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice. Can't wait to never deal with them again. If you have a choice, stay far away from Yapstone.
Review by JNiu3 months ago
Yapstone (the payment services provider HomeAway use) have without notice decided to withhold my guests' payments for up to 12 months rather than pay within 5-7 working days. This is money my guests have paid to stay in my property - it is not Yapstone's to hold on to and make interest from! Having spoken to Trish in Yapsone's Customer Relations Team, and now have some insight into why Yapstone has made this change. They are losing revenue to Expedia (HomeAway's owner, who are now offering an alternative service apparently), and so are seeking to make more money from those clients who remain with them. They say they are “charging for a service that [I] previously received for free”. So what services will they start charging for next? How can I trust Yapstone not to start turning the screw even tighter? I can’t. Has Yapstone ever thought that the way to retain clients might be to offer a better service, not a worse one? All property owners big and small should seriously consider looking for an alternative service provider, unless Yapstone rethinks its policies.
Review by Fileccia Hensworth3 months ago
They are the worst.
After I have investigate the issues they did not wanted to explain me pre arbitration case , after I have won first instance , they just close the case in 9 days even VISA gives to me 30 days time and my money has gone to the bank of the client who did not come on vacation and cancel vacation by themselves.
Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am . To give suggestion and to act for me and not for the fraud client.
Review by Dhirin4 months ago
A service that is not worth its money. Opaque business practices.
Customer service is a horror.
Review by Jcadonau5 months ago
FIRSTLY THIS TRUSTPILOT SITE IS NOT TO BE TRUSTED.
WHILST 100% OF THE REVIEWS POSTED ON YAPSTONE ARE 1 STAR, THE TRUSTPILOT SYTEM HAD AWARDED THEM 2 STARS IN ORDER TO DECEIVE VISITORS.
ABOUT YAPSTONE OR HOLIDAY RENT PAYMENT AS THEY ARE ALSO KNOWN BY, THIS COMPANY IS BY FAR THE MOST FRAUDULENT COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH.
THE COMPANY IS RUN BY A BUNCH OF WHOLLY DISHONEST AND UNSCRUPULOUS IMBECILES WHICH SHOULD BE AVOIDED AT ALL COSTS.
Review by Maaheen6 months ago
Horrible customer service! They have rude employees. They will keep blaming everyone but themselves!!!!
Review by Shamiiiii10 months ago
Shocked to find that they did not pay me just under £2000 for one booking via homeaway from 2017. Ok I have been ill with serious cancer so have only just tried to reconcile payments but you would think that their accountancy systems would flag up a payment that they have not put through? So now I have had over 6 hours of phone calls with them. They say that they have sent the payment but its still not showing and ...after over a year?...Do I get interest, compensation, apology, understanding of why...any of the above ....NO! When Yapstone will you sort this out, writing this in desperation as you do not respond with phone calls, just emails that are auto generated and do not tell me where my money is and why you have 'lost' the payment???????
I urge anyone dealing with this company through Home away seriously check each and every payment. Home Away are equally at fault because Yapstone are their sub contractors and yet Home Away make me speak with Yapstone and have been no help at all in trying to get my £1700....
Review by Serbay1 year ago
Appalling company to deal with. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. Almost 3 weeks later only got my verification. Absolutely dread to think how I am going to achieve getting my payments when the clients pay through this company. They never respond to phone calls, emails, anything. Absolutely dreadful company and their staff have appalling customer service attitude. Call centre is the worst I've ever dealt with
Review by Marka1 year ago
These people seem to be worse than incompetent. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid - initial payment and later full amount. Yapstone have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can't tell me why it is on hold or who authorised the hold. They will not let me speak to a supervisor. They just put me on hold for ten minutes or so and then cut me off.
The promised time for the payments to reach my account breaks European banking regulations - EU regulations are very clear and very specific for Euro payments within SEPA. Not 5 to 7 days as these guys claim but D+1. Their refunds of security deposits can be even worse than that - I have had one guest wait weeks when I had instructed refund within 48 hours of them leaving.
When I was allowed by the advertising platform to so do I handled all payments myself. My money arrived faster and at no cost to me. My payments our went same day and at no cost to me. I now pay for a very much poorer service and pay well over the odds.
If you can avoid using them you should. Pigeon post is faster and more reliable.
Review by Torbin1 year ago
Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!! Yet they had never sent the deposit!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions..
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North California Boulevard 2121