I ordered over $150 in products that I didn't receive. I emailed customer care requesting a refund and they took a long time to respond. They still haven't issued my refund but decided to close my file and decided the matter was taken care of satisfactorily. By not issuing my requested refund? The products were bought in Feb. and it's now May. Repeated follow up emails have gone ignored. Don't give this company your money; you may not get your product or your money back!
Review by Jettrink1 month ago
I am writing this opinion I think is important to warn other customers about the danger of using small Yankee candles. As a designer, I am aware that companies should be responsible for what they design, and that products that are not safe should not be sold!
One evening I put a Yankee candle in a warmer like I always do. I fell asleep and a few hours later I woke up terrified in room filled with dark smoke and with a burned closet (see photos).
After almost having a fire in my house, I contacted the company to let them know that something is seriously wrong with their product. I sent them photos of what happened in my house
They said that the fragrant tea light candles have oils that make the fragrance and since it was used to warm up the oil in a closed compartment of the wax warmer, the vapors from the oils in the candle and the oil in the upper open compartment can result in fire and it is a probable safety hazard, so their best advice is not to use a fragrant tea light candle for warming up oil or wax.
They also offered me a big candle for free but I didn't take it. A real problem was ignored by the company, and not by mere consumer service, but by quality control.
It's obvious that people may use that in a warmer as it looks like a regular tea light. It's very misleading because Yankee also sells warmers that look like mine. The information on their website is also confusing and even if the information is written on the candle, I think the company should foresee these problems, which arise from a normal use of the candle.
Also these small candles on the Polish website are called podgrzewacze" and warmer in Polish is called podgrzewacz". So it seems to be obvious you can use them together.
I am not expert but the regular tea lights are in aluminium and I never had problems with them. Even the chapest candles in plastic containers that we use in cementary candles they don't't burn to zero
I am really disappointment I hope that this mistake will be fixed before someone burns their whole house and get hurt.
Review by Amoury2 months ago
In January, the petite WoodWick candle burned through its holder leaving a burn mark in my tub. I immediately contacted Yankee Candle. Let's just say it isn't going well. It's now April 6, 2020 and still unresolved. Spoke to customer service...they were pretty useless. Requested supervisor. Was disconnected several times then put on hold for quite some time. Finally was told it's in proper dept as priority. (Sent estimate for repair) supervisor on 3 separate occasions was to get back to me. Never did. I called again last week & spoke to new supervisor. Same old story. I even wrote their corporate office about everything & nobody got in touch with me. Their defective candle could have burned my house down. The estimate was not a lot
Of money ($275) A business as large as YC should have handled this much better. I cannot tell you how irresponsible the company is. I'm still trying to get my tub fixed. They should be ashamed of themselves. They certainly do not put customers first or respect their customers. I have numerous emails to them & numerous phone calls made to them & they don't care. I will NEVER purchase anything by them again.
Review by Sentimento3 months ago
paying that much for a candle is crazy,they must of changed something,there is very very little fragrance ,will not but again
Review by Marketing4 months ago
I ordered candles online April 4th. When checking my order, the status had not change. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. I emailed customer service 3 days later and received no response. Emailed again 2 days later, no response. And still when checking on the website, nothing was happening. My order hadn't even been touched, although they had no problem charging my card. The lack of communication by this company is unacceptable. They don't even have any type of time frames on their website to say that it will take WEEKS to even process an order. Seeing that most people are working from home, you would think an email response would be possible. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. This has been the most disappointing and frustrating experience ever.
Review by Majainah4 months ago
I used to love Yankee Candle and purchased all my candles from them. Over the last couple years however it seems their customer service has gone downhill and I prefer to purchase from other retailers such as Bath and Body Works. Yankee Candle has closed almost all their stores in my area so I have to drive across town to the only one left to shop. Recently I got there and was told their system wasn't processing payments so I should leave. I did some other shopping and came back later that day and was told the same thing. I get system malfunctions happen but customer service was not good as they just told me to leave. I went home and ordered the candles online since my coupon was expiring that day. I hate ordering online from Yankee Candle because they take FOREVER to process your order and then FOREVER to ship it and have it delivered. It usually takes at least 2 full weeks to get an order I placed online and it's frustrating because they send you tracking info that does not update and just tells you your order is "in the warehouse". They are good candles and I love them when I have them but it seems like getting them is becoming more and more in inconvenient.
Review by BurgerHunter5 months ago
I purchased a container and package of scented sticks to go in a bedroom along with several large jars. The sticks had no fragrance and I threw them away. Last purchase I will make from Yankee Candle.
Review by Phuwanai Souveraine5 months ago
One of the candles I received in my order arrived broken. I called and was told I'd receive a replacement. That order was cancelled for some reason. I called again and spent at least 30 minutes on the phone, was told that it would be sent, and for me not to cancel it this time. I didn't cancel anything. It's been over a month and I have still not received the replacement or my money back. I used to order frequently but NEVER again! Bath and Body Works is much better in every way!
Review by RRing5 months ago
I was waiting on the phone for 3 hours, put me on hold twice, charged me four times for one order, cancelled an item and never refunded me. I will never order from them again online.
Review by Tigital5 months ago
I purchased expedited shipping for $20, and once the order was placed they only could ship one of my candles for $20 the rest were going to come after I needed them. When I called to cancel my order, I held for 3 1/2 hours then was hung up on. I wont buy their candles anymore! It is a shame as I love their scents, but wont give up that much time for Christmas gifts again.
Review by Bafford Mostecky5 months ago
I had a very negative online experience
I had a very negative online experience over the holidays. My items were weeks late and my credit card was over charged. I called customer service multiple times and each time I never got through due to excessive hold times. I sent over 12 emails, with no response. My concerns are still not resolved. Do not purchase from the online store.
Review by Keatta Aair5 months ago
I placed an order that i never received and when you call to check on your order you NEVER get thorough to there call center. I've emailed them several times and still NOTHING...not even a response. I feel so ROBBED by a company that used to have a good name in my opinion. Never shopping here again....good luck guys....buyers BEWARE!!!!
Review by Elycia Travezan5 months ago
It's been 8 days since I placed my order with them through paypal and they have yet to acknowledge that I even placed the order. Sent numerous emails...and nothing! Not happy.
Review by Donatella5 months ago
I placed my order for Xmas gifts Dec. 6...7 days later and no shipping confirmation...per site the items are in warehouse. Have emailed for the last 3 days without any response except for computer generated confirmation with a case number.
I always loved Yankee Candle but I swear I will never go back. Way to mess up Xmas YC!!! I'll be shopping at Clair Burke from here out.
Review by JasonWeller Davarias5 months ago
ordered candles a month later they had not arrived. Went on the website but you cannot contact them by email so you have to call. After being on hold for an hour and a half I was told only one of the 8 candles I had ordered was still available. They offered to substitute random other candles--yeah that's what a customer want random smells. Awesome solution Yankee. Then I got to hold some more while I waited for a supervisor. Just fabulous customer service! Why did my candles never come? Why can't I email the company instead of wasting so much of my time to address their error? Why would anyone think random candle smells is a viable solution!
Review by Tuckee5 months ago
I emailed Yankee on January 16, 2020 regarding an issue with a cancelled order. Deborah S. from Fundraising, reponded within 2.5 hours. I emailed Deborah today and she called me within 15 minutes. Incredible service AND Deborah was professional, kind & understanding. THANK YOU Debbie for handling my situation so well.
Review by Adok6 months ago
Yankee Candle you fail! "Happiness Guarantee" in fact Disappoint Guarantee. I place an order online on 12/16/2019 and I received a confirmation information with an order number w2235323769 standard shipping 6-8 days. Because of Holidays I let days pass as consideration. Days pass, weeks pass and I start to concerned. I decided to sent an email finally on January 4, 2020 asking about the status. NOBODY replies, checked spam emails just in case I cover all the bases. Today January 7th, 2020 I called. The gentleman in the line apologize etc. the explanation in other words was order was on hold on the warehouse, he said he talked or will with the warehouse to release it. I told him that I was patient enough and that I need it for this upcoming Saturday. That I also sent email and nobody replies nobody calls me. He said he will be informed that to the warehouse and that I will be receiving emails about it. I already beyond disappointed already. We hang up. Later I check the email and SURPRISE! The 1st line on top of the copy of my order said in RED Cancelled Item(s). I called again. After verifying my information several times, the lady confirmed my order was CANCELLED! WHY? Because they don't have it supposedly in stock, that I have to place an order again REALLY! I told her that wasn't what the other person told me, if I don't call, I'm probably be hoping waiting to received it for nothing because they never called you or informed you properly to manage your order. I order the same item year ago and never had this level of irresponsibility, lack of business skill and poor and neglected customer service. Why I have to place the order again? Yankee Candle mess up the entire process, why you don't fix it in any of the 2 phone calls I did or email that I sent and informed in a timely matter what was going on to fix it. Why I have to go to the struggle again to order online? Why if you don't have the one, I order why you don't offer right away change it for other one available to avoid your customer go again thru all the process? Who will guarantee that if I place the order online again you will have it available and waste my time again? You don't have an idea of how much important and how much this gift that I was waiting meant to me. This was an awful experience!
Review by Jacksson6 months ago
Order Candles when they had the 5 for $55 sale. I have gotten the same scents in the past, but not sure if this was a bad batch but they have no smell at all! Seems like their quality is going down hill, why sell candles with scents if they don't give off any. Last purchase from Yankee candle.
Review by WTrader Sulehria6 months ago
Ordered my candles on the 9th said 6-8 business days, my items have not been shipped I needed these as gifts for my co workers for the 19th I am so disappointed will never buy another Yankee candle, should have a 0 instead of a 1
Review by Sodexo Sallustio6 months ago
I placed an order, payment Kent was deducted from my account, but the order was never fulfilled. I have called and sat on hold over an hour each time, with no answer. I have emailed 4 times with no response. Absolutely horrendous customer service...what happened to Yankee Candle?!
Review by Carport6 months ago
Stay away, don't be fooled. Ordered 6 candles on a deal that they had advertised, spend over $75.00 and get free shipping. No fine print. After I went through the order I noticed that I was being charged $15.40 for shipping so tried to cancel the order minutes afterwards. Called and emailed to cancel. Still received order with one less candle and got charged $36.81 from FedEx. Now they can't cancel it since its been delivered and returned so will keep. But after reviewing my Pay Pal account I was charged twice for the same order. After several emails and long awaited phone calls, they say they didn't charge me twice but the proof is on my credit card....STAY AWAY and NEVER ORDER from them.....
Review by Untrim6 months ago
UPDATE: My order arrived on December 14 via FedEx, exactly correct and complete, safe and sound and securely packed. Oddly, the order status on the YC web site still says "in warehouse", and--as far as I can tell--my credit card has not yet been charged. I have not yet received a communication from YC beyond the initial order acknowledgement on December 4.
ORIGINAL: On December 4, I ordered 3 Woodwick candles. Their web site promptly said that the candles were "in warehouse", so I expected them to ship the next day.
No such luck. Today, December 12, my order is still "in warehouse". When I try to call, I am told that the wait time may be more than an hour. (That is unacceptable.) On December 10 I submitted this issue on their web site. I received an immediate acknowledgement of my submission, but nothing since.
Review by PedersenHans Possienke6 months ago
You cant place an order online once you get to the payment method it will have you input your card information then the screen will disappear , I called to speak with a customer service rep she placed me on hold for 30 minutes, couldn't find my order, I then called back 1 hour later hoping to get someone else that can help me, same outcome , I was placing a large order to pass out to my patients for thanksgiving they just lost out I will not place an order in the future nor will I recommend Yankee candle to anyone else. If you cant buy it in the store do not try it online worst mistake guaranteed.
Review by Deeknoy6 months ago
No news ont order so called customer service. Sat on hold for 1h26m, only to have Ray answer and say he couldn't hear me and hung up. Today I sat for 2h5m and this time a women who's name I couldn't catch/understand did exactly the same thing. Trust me, there is nothing wrong with my phone. Emails don't get replies either. This is not the Yankee Candle I used to order from. Tragic!!!
Review by Kimsg6 months ago
Placed an order. 6 days later. No shipping confirmation. I emailed. No response. I call, extra long wait time. I will NEVER order from their website again.