I bought a gaming laptop which was great at first but then later down the road i found out that the clips holding the case had a fe snapped points. The keyboard keys push against the screen causing indents into the screen over time. I asked for replacement keyboard caps and I literally emailed 4 times through customer support, got no responses and gave my serial number as requested. Nothing. So do not ever buy from that and just go somewhere else as I have tried to work with their support and got nowhere even when I was willing to pay for replacements.
Review by Bahae2 months ago
Processing and support was slow and impersonal. Somehow they managed to top that with unethical business practices. They do not cover return shipping for DOA products unless you opt for a repair/replacement, leaving you without the product you purchased for even longer. They do not fully refund purchases for DOA products. These terms are clearly spelled out on their website but they are unusual and unethical nonetheless.
Review by MIRxMom2 months ago
six months of crap with a $5000 laptop.
Bought a laptop with top specs for my vast video editing. Memory is bad and wireless card was messed up from the beginning. Lose tons of my work from random resarts. Xoptic always responds to emails but the computer is just a $5000+ disaster for me. Will change my review if this is ever really resolved. Keep sending tests but this is just ridiculous.
Review by Nigscar2 months ago
I recently purchased my second laptop from XoticPC, and the exceptional customer service and experience reminded me of why I returned, will continue to return and recommend them to all who are looking for a custom PC!
Review by Qualondra2 months ago
I purchased a Sager NP7876 and was absolutely delighted by the customer support this company offers. They genuinely want to sell you the best quality product for a competitive price while offering world-class service. They will inform you about how the product is being taken care of, when and where it ships, and do a very good job of packing. They offer more customization than competitors, and use high-quality parts (SSDs, RAM modules). I opted for an OC on my GPU and Kryonaut re-pasting on both CPU and GPU. The temps have yet to go above 78°C (on a laptop!!!!!) while playing Halo Wars 2 on high settings and listening to music on YouTube. The laptop came with an Xotic PC cooler, and the cooler itself is worth a review! Very very good quality (4 large, quiet fans with adjustable speed and extra USB ports).
All-in-all my experience with Xotic PC was phenomenal, and would recommend to anyone who wants to buy a custom PC.
Review by Faithh Avinash2 months ago
The first laptop I got wasn't working with my install, so xotic shipped out another computer simultaneously and refunded me back for the first. Great experience! HIghly recommend!
Review by Aiym2 months ago
I ordered a ASUS Strix Scar GL703GE-ES73 laptop from this company on August 5th and it was delivered on August 8th, which was very nice. After setting up the laptop a little bit, I went to set it into my bedroom and I noticed that the laptop obtained a dent on the top panel during the shipping process. I immediately emailed XOTIC to explain the situation, and after sending all of the pictures, they set me up for an RMA and I sent the laptop back a few days later (August 13th). My only issue with this replacement process is the fact that I did not receive my laptop back until September 18th, as it seemed to take forever for the panel to come in. While waiting for the laptop, the Customer Service Representative that I had (Eric F.) did a wonderful job with getting back to me in a decent time frame and getting the answers about the laptop every time I asked for them. He was very friendly and someone that made my experience with XOTIC a lot better, even though I did wait over a month to use my laptop. However, when I got the laptop back, it looked absolutely perfect and was quite honestly worth the wait.
Review by Kentral3 months ago
I've bought two top tier gaming laptop's from Xotic PC. Both were delivered bone dry with no bloat ware. Not a single hardware issue in the lifetime of both devices. They value customer support and feedback for continual service delivery. If you want a competitive rate for a top tier laptop of tower from a company that still values the customer, Xotic PC is likely for you.
Review by NexanderTheGreat Sulzener3 months ago
Excellent equipment and fast shipping.
Review by Scarisbrick3 months ago
The laptop is super great. Nothing to complain. The battery could last more hours though.. Xotic pc send us a headset as a gift, though we never received it as it came a month later and we were on holidays at that time - we asked from ups to keep it more days but wasn't enough. Moreover we would have to pay custom taxes about 20 cad (for a gift)..
Review by Emiliana3 months ago
I've been in IT for 22 years and have had more than my fair share of PC's and laptops. Finally decided to purchase a custom gaming laptop for myself. I had never ordered from XoticPC before but had my eye on the SAGER NP8956 (CLEVO P950EF) laptop for almost a month. Did a lot of digging looking for the right laptop and just kept coming back to XoticPC.
Made my purchase and of course I messed up my own order. They contacted me via email and ended up needing to cancel my order so I could order again only doing it correctly this time. Yet somehow, I still made a mistake. Luckily I just ordered it as a guest and not under my account.
The only problem I had was when they sent out the phase 6 email that my laptop had shipped I had no access to the tracking number. I called them and opted for the Sales department. Waited all of 10 seconds and the person who answered helped me immediately. Asked for my order number and verified who I was. Now with the tracking number in hand all I had to do was sit back and wait.
Laptop arrived and was perfectly packaged. Fired it up, loaded Windows on it (I ordered with no operating system and I have licenses for Windows already), and got it all up to date. Installed my software and started bench marking.
It is a wonderful laptop and I'm extremely happy with my purchase. I'm extremely happy with the staff and XoticPC. Even to write this review I used their chat system to get a link to leave the review. No hesitation from the person in chat. Matter of fact they asked where I would like to leave a review so they could provide me a link to that place.
Review by Nowrahz3 months ago
Computers are the best on the market, with all brands represented. Build quality is great. Customer service replies pretty much instantly and sticks with you until you're satisfied. I've come to them three separate times for a new computer and have no intention of shopping elsewhere in the future.
Review by Neddy3 months ago
I've bought 2 laptops from Xotic now, and their service is absolutely phenomenal. They are always helpful when I call in with questions, even on my first computer which now has an expired warranty. Even when I just wanted reassurace that the laptop I was ordering could hold all the components the site said ti could, they were happy to answer. Their staff is helpful and never condescending, and always solves the problem as thoroughly as possible. Their warranties are fantastic, and the service is always speedy quick.
Review by Gohar Campu4 months ago
Ordered a custom MSI laptop and am thrilled with the performance as well as my interactions with the customer service team.
Review by Dellise Bohack4 months ago
A friend suggested using Xotic and I was pleased to find they were local to me which was a huge plus. The customer service and speed of delivery was absolutely great! Once I received my MSI, I did have an issue with charging, but customer service was great about figuring out what was going on to find it was a default setting!
This is my first gaming laptop and it has been super easy to work with. I love everything about it! Will definitely use them again for upgrades in the future.
Review by Rrandy5 months ago
I purchased MSI laptop from Xotic which was a great experience and even when the shipping company managed to loose some additional items of my purchase the support team were incredibly helpful and responsive. I have customized the laptop while placing the order and Xotic team did a great job and delivered thier art of customizations... Defo my next purchase will be using Xotic PC great Team with social mention to Eric
Review by Wurzelgubbins5 months ago
Outstanding experience with Exotic PC.
Customer service experience was exceptional from start to finish. Product is amazing.
I will be sticking with this team for future PC needs and will definitely recommend to friends and family.
Thank you ! ! !
Review by Wolle5 months ago
I had been looking for an above average laptop with plenty of power to handle software development. I had not found any options that I thought were viable until I checked out xotic pc. I got a great deal on an amazing laptop. The quality is excellent and the customer service was top notch. I highly recommend Xotic PC.
Review by Boline Danard5 months ago
The customer support team was very helpful, and they patiently worked with me through all of the questions I had before I placed an order.
Review by PinkHippo5 months ago
I recently purchased a gaming laptop from Xotic PC and am VERY happy with it... the only issue, if you can even call it that, is that it took a bit more than two weeks to get my laptop but as I had them replace the wireless card I wouldn't expect it overnight.
They were VERY communicative and responsive to every question and concern I had and they kept me informed every step of the way as my PC went through the build process.
Overall, I can't recommend Xotic PC enough. :)
Review by NightCrawler5 months ago
Recent purchase of Asus Scar II 2070: this was my 2nd gaming laptop purchase from Xotic in the past 5 years and I'd happily recommend them to anyone seeking PCs, etc. First and foremost, I got great advice from their tech team about the machine build options that best suited my needs, and Xotic has so many choices for upgrades. Then, their team built the machine quickly, keeping me posted every step of the way - great communication. It shipped quickly and carefully, and works perfectly. Beyond that, there were at least 2 occasions prior to this purchase where I sought tech support on my earlier machine from Xotic and they helped right away, providing solutions and advice. So: great service, great products, competitive pricing. I'll certainly be a repeat customer.
Review by Thawathi Derrow5 months ago
So my first experience with XOTIC PC wasn't a great one. I purchased a Sager laptop from them over a year ago. It was DOA when I got it(Power Supply). Returned it and then the next one was DOA again too. This time it was the hard drive. At this point I cut XOTIC PC out of the loop and dealt with Sager directly as I had got into a little spat with Customer Service at Xotic PC.
So I'm chalking the first laptop up to getting a lemon and it happens in all walks of life. I am officially wiping the slate clean with this review. In fact I just bought another laptop from XOTIC PC.
I have bought a ASUS ROG G703GX-XS71(3/22/19 for reference)
Edit: It should be noted that after a year, Xotic PC was willing to do something for me on this new laptop for the problems I had earlier with them. I didn't take them up on the offer due to time constraints but it should be noted to their credit. This took place before I started this review as well.
Business Day 2:
Phase 1-4: Good to go!
Phase 5: My rig has been assembled and is now in the QC/Burn In phase. So far i'm pretty impressed with the keeping of the estimated time frame.
Still in phase 5... I emailed Xotic PC and they told me their QC found a problem with the laptop and are now awaiting a new machine to arrive to transfer parts. On one hand I'm happy their QC works in the fact that they caught an issue and didn't ship me a broken PC. However,I do wish I was contacted and told there was an issue instead of having to contact them. They can keep their 5 stars for now. However this was a rush order and at some point it's not a "rush order" if it doesn't get here in any expedited time frame.
Day 12: Still phase 5.... Xotic PC has refunded my money for the "Rush Build" due to time it has taken. I commend them for that as that's how customer service is supposed to work. It's not Xotic PC's fault the laptop was bad nor do I blame them for it. But they did the right thing by me and that's what people should look for in a small business. New laptop shipped!
Conclusion: My new laptop arrived and everything is in working condition. Xotic PC exceeded my expectations with this build. I can barely get the laptop to get warm and it's got a RTX 2080 in it. Played 5 hours of PUBG for it still to be cool to the touch. This laptop SCREAMS!!!! Disgustingly fast.
I would certainly buy from them again. Very good experience this time around. There was a bit of an issue with build time but its not really Xotic PC's fault if they get a laptop that's a dud from the manufacturer.
Keep up the good work Xotic PC!
Review by Malobike6 months ago
Purchased laptop from XOTIC PC through their Amazon store. The laptop I received did not match the specs advertised. It was the right model, but the Amazon listing included a 120hz display, and an nvme SSD, both of which were major selling points and were not included in the product I received. XOTIC PC refused to offer a replacement, or a return/refund of any kind. Amazon sided with XOTIC PC, despite proof of the incorrect specs received.
Review by Erminilla Mattivi6 months ago
I love my machine and it is worth every penny. Also, the Customer Service department is the fastest, nicest group of people I have seen in a PC company.
I will buy all laptops from them going forward.
Review by Hgvhgvvgg Customerr6 months ago
I am finally ready to give you a review of my MSI GP-73. It is awesome. I have had this computer since December 2018 and have tested it for six months. It runs every game (ARMA 3, World of Tanks, War Thunder, IL-2, etc) flawlessly.
It runs my navigation software, Rose Point ECS, without breaking a sweat. It takes care of all my office needs with Libre Office.
This is an all in one gaming / office / navigation computer. I haven’t had any problems. I am stunned. I owned Dell and Alienware before MSI and I always spent months debloating and tweaking to get everything just right. This computer was debloated and tweaked for maximum performance right out of the box.
I took a huge chance with your company and it has paid off. Thank you for a wonderful product. Keep up the good work and you will have me as a life long customer.