XO HOTELS In AMSTERDAM - BOOK DIRECT WITH DISCOUNT Reviews

I booked through Booking.com Incl. Breakfast. It didn’t mention that the breakfast buffet was unavailable. Instead you get a platter of lousy sandwiches and croissant.
We asked for a 4p room with one double bed and 2x1p bed. Entering the room there were 4x 1p beds. When I asked the reception they said it’s because of availability, which was not mentioned at check-in. The hotel didn’t seem very full to me, to say the least.
All in all the overall experience was not very hospitable.

Love this hotel! 2nd time staying here whilst in Amsterdam. Hotel room lovely and clean. Beds are so comfy& the staff are really nice and helpful at all times! Would deffo stay again!

It was cold during the whole time in the room, for this climate this is very bad. Please walk or run away when you are close to this place.
The lady at reception was rude and mean to the beautiful guests. We were speechless and deeply disturbed. The rooms were clean and comfy but cold.

Super quality for super price! Very clean, fantastic bed, the best coffeemaker.

Good points:
Hygiene all over the place
Polite staff
Good location
Good entertainment
Breakfast ok
Good pillows

Bad points:
Bed a bit too hard... needs a topper
A bit noisy, doors slams loud, air con from room below makes noise all night
Maybe better to use a strech sheet under the covers?
Breakfast should be served by employee so not everyone touches the same cutlery at the buffett, at least now under corona time.
I asked two employees if they could clean my room, both indicated that the room was not in their lists (fair enough, but they could just pass the message to reception).

Me and my friend had a lovely stay at XO Hotels - Blue Tower in Amsterdam.
First, the customer service is outstanding, they accepted my request when I asked for a room located on a superior floor rather than the one I had got on the second floor and with a view on the wall.
The staff is very friendly, are ready to help you with anything and provide you with the information you need, for public transportation for example.
The breakfast is very diverse and tasty for a €7.50 extra cost.
Special thanks to the cleaning staff who kept our room flawless and extremely tidy. The bed’s quite comfy, the bathroom has everything you need, so does the reception.
It’s about 15 minutes away from Centraal Station with the bus, however the metro station is a bit far away, so be careful if you don’t like to walk.

The only bad experience we had was when another customer smoked in their room and triggered the fire alarm throughout the whole hotel at 1:40AM.

Otherwise the hotel was great!!! Thank you so much!!!

I really thought it was a good hotel because of the reviews I read before booking it, but it was really the worst hotel experience in my life!! My sisters watch got stolen, we tried to ask for the manager so they can find out what happend!! They have so many cameras and knew who had access to our rooms. They we’re patronizing us and basically were so rude to the point where they didn’t believe us!! I wish they were a bit more sensitive about the situation but they didn’t want to believe that one of their staff was cable of doing something so wrong! We went to the police because they needed a police report in order to start investigating. We are now back to our homes in England, so whatever happens will stay a mystery! However I wish I could upload the pictures I took from the rooms after the maids supposedly cleaned. There was so much dust, the beds were made but behind the pillows were black Spots and crumbles of a weird material. The floor wasn’t vacuumed! The toilets were not cleaned properly and the smell when you enter is disturbing! I would not recommend anyone to go to this specific hotel! We paid almost two hundred euros without breakfast!! That’s not worth it!

Top hotel. Nice clean middle in the centre.

Lovely hotel, close to the train station and tram station. Would stay here again

Room was clean and spacious, super comfortable, very good value for money, especially for Amsterdam. Hotel parking was for an average price in Amsterdam. Staff was helpful and friendly. Very good experience!

Despite its optimal location in the city center, a 10-minute walk from the central station, the XO Hotel City Center unfortunately does not fulfill its primary mission: to provide its guests with restful sleep. The double bed in our room (# 36), which was actually two completely worn out (and stained) single mattresses, allowed us to enjoy the sounds of the Beursstraat nightlife and lower back pain every morning. The mattresses are so worn out that they sag and you spend your nights struggling with an inevitable slippage towards the center of both mattresses as you repeatedly try to reposition yourself to try and sleep properly. It was only after removing the mattress topper and turning over the two single mattresses that my wife and I were able to get some semblance of a night's sleep the day before we left.
The bathrooms have been updated, they are clean and functional, why not do that with the bedding and carpet throughout the hotel?
Too bad, because in addition to its ideal location and welcoming staff, the XO Hotel City Center gives the impression of wanting to maximize its profits without trying to satisfy and why not retain its customers. When a city like Amsterdam has an inexhaustible source of 18 million annual tourists, why make an effort to retain customers?

No one helped me check in, although I asked for help, I found the room dirty.

Extremely good hotel with excellent conditions and well located. Thank you!

I loved the new modern style of the Hotel and the possibilities of parking my car in the garage and renting a bike to explore Amsterdam 🚲 further the hotel offers a good breakfast for 10 euro. I can recommend it!

Nice and quiet hotel, rooms are nice and cozy. Little problem with the coffee machine but it was solved quickly. I slept very well.
Breakfast was good too.

The hotel is Clean and comfortable
I enjoyed my stay

Booked for 1 single and got a double for the same price. BUT a air flow between the window and the door with a permanent hiss which prevented me from sleeping... Very good mattress !

Very nice hotel with top service.

We got a three bedroom, it was a nice place, everything was new, the only thing that were not so nice, was the smelling, maybe they should use some air freshener

it was a great experience

Location was the best.
Breakfast and room really nice!

The staff are very unfriendly and unmotivated.

Price wise very good choice. Nice hotel and stylish well equipped rooms. It is in a quiet part of the city close to metro and tram stations. Easy check in and check out. Well worth the money.

Good hotel, clean and the staff is very friendly. You have the tram (line 19) just in front of the hotel, it takes around 15 minutes to go to the center (not so easy). The room was spacious and clean, everything was conform to the description and photos.

Fantastic hotel! It is just a bit far from the city Centre but there are many buses to go to anywhere you want!