I bought a $2800 laptop from Xidax in 2018 and have had problems with it from the beginning. Running Far Cry 4 - yes, FAR CRY FOUR - it overheated to 105F and shut off. I called them and had to send it in. They sent it back. I then tried activating G-Sync, since I ordered a G-Sync display in it. Well, it turns out they sent me a laptop without a G-Sync display in it. It even has a G-Sync sticker on the laptop! I have updated all of the drivers, tried everything, and have found that this monitor does not support G-Sync. I mentioned this to them, and they did not offer to replace it, they offered to give me STORE CREDIT of ~$700! I was absolutely blown away. So I tried playing Destiny 2 when it came out for free last year, and my laptop got SO hot that I LITERALLY could not put my hands on the WASD keys. I took my temp reader for my bearded dragon and lasered the laptop and it read 134F on the surface of the laptop. I did not type that wrong - 134F. I was blown away at the fact that this laptop was running this hot and hadn't shut down yet - and five seconds later, it shut off. I called them again, and they told me "these new gaming laptops are made to run this hot. It must be another program you are running." I know it's not another program I'm running, because I don't run any programs that run in the background. I have an Elgato, Audition, Movie Studio, Chrome, Photoshop and a few games. That's it. Nothing that would run secretly in the background and interfere with a game. So I just decided to try and run Warzone today for the first time (since I'm usually on PS4) and I barely dropped into a match when my laptop shut off. There's no way I could not write a review on this horrible company that claims to create "the best gaming PCs in the galaxy". Do yourself a favor and STEER CLEAR of this website. I bought a CyberPower Laptop 7 years back and it was absolutely insane. Lasted me 4+ years, probably only got shut down when I went to and from classes. Got a laptop from Sager PC for my girlfriend and it was okay, but it wasn't a real gaming laptop. It was low-end and I never used it to play anything - So I guess what I just said about Sager PC is completely pointless - honestly throw that opinion completely out the window. Anyway, for what it's worth - steer the Hell clear of Xidax. It's cheaper for a REAL reason. I'm still paying off the credit card bill two years later, and I have a gaming laptop that I can't even play a game on, and a payment I can't even make a freakin' dent in. So yeah. Thanks Xidax.
Review by Diksim Kimtys4 months ago
Dont give them any money to build you a piece of trash computer with lows specs and they offer a computer with a 1660 super and an outdated motherboard. Their customer service is less than poor. Just buy from costco or build your own computer.
Review by Herberts Tomassian1 year ago
I was going to college at the Art Institute and needed a good laptop for rendering and graphics. Also I am a gamer so two birds with one stone as they say. I received my laptop and was pretty happy. Until around a year later it crashed on me. I called them up and they said that it would be covered under warranty. I wanted to make sure it was because I was going through quite a bit of family problems. When I called them about the repair they told me that it was the mother board and it needed to be replaced. They then told me that it would not be covered under warranty because the tape I put on the top of the packaging came loose....well I was still having problems at home and it continued for a long time. To make a long story short....THEY RECYCLED MY $3,000 LAPTOP and told me tough $#*! we don;t care....even though I kept in contact and was desperately trying to get the $580 to get it back.
Review by Howyn4 years ago
I was shopping around for quite some time. Xidax SEEMED solid so I ordered a XM-10 laptop for a little over $3333.75. I had it rush delivered because I was excited to get it. Absolutely no issues. It was built and shipped quickly.
Before I even opened the box, I checked out their website to find an XM-11 with thunderbolt and dual graphics. I wanted thunderbolt. I messaged a rep and asked if I could send mine back and have it configured. The rep said that I could send it back and they would build me a NEW XM-11 which was cool. I paid the difference of over $500 to add thunderbolt and the dual graphics and the rep made it clear that as soon as my XM-10 is received then the guys at Xidax can start building my XM-11. I ship this laptop back immediately and bit that cost of +$50. It was slated to arrive on November 30th but it arrived December 2nd. Thanks USPS.
A few days go by and I'm thinking that my order is being built and I'm getting excited. I hadn't heard anything from Xidax however - I received no build photos - no updates - nothing. I message a rep on December 9th to then find out that the XM-10 was never accredited to my account although it was received a week prior. He said that the person who dealt with accrediting orders was out sick so it never happened - yet he was able to do it right there and then during our conversation? I was pissed off. Fortunately, the rep was nice and accommodating. He said that he would expedite the whole order and that I was likely to receive it on Saturday the 12th. I was leaving the country for a few days on the 14th so I was excited that he'd be able to make that work. He also gave me 2 game codes. He gave me my tracking info so I could stay in the loop with my order. Thursday I get an email that the laptop cant run Windows 7 for some reason so I agree to Windows 10 Pro. Outside of that I see no updates on the Xidax Order Tracking page - and to my amusement I see that my order was supposed to ship on the 8th! HA It was the 10th and there still werent even build photos. I message a rep that night and he has absolutely no answers for me. He said he would message me Friday, 9AM Central time. I never hear from the guy. So I message them AGAIN. I ask the rep whats up with my order . I explained to him that I was supposed to receive the laptop on Saturday - guy has no idea whats going on. Finally he emails me. "Your order will be shipping on monday!" I am so pissed off. I let him know that I'm extremely disappointed with my experience with Xidax. He doesn't even bother answering me and this guy is supposedly the Vice President of the company. Saturday I start seeing updates on my order. I ask the same rep if he would be shipping out my laptop expedited since Xidax $#*!ed up so many times. Doesn't bother answering. The laptop then ships monday evening. I check the tracking number and it was sent out GROUND. After all the bull$#*! I had to deal with they ship it out ground.
I receive my laptop on Monday 21st .The first thing I realize is that Xidax had FALSELY ADVERTISED. The website had a video of the XM-11 that shows a laptop with a Thunderbolt 2 port. I ordered this laptop thinking that it would have TB2 because I have a lot of hard drives with it. What arrived was a laptop with TYPE-C USB/Thunderbolt 3 - XIDAX NEVER advertised this on their site. I was really annoyed. I messaged a rep with my frustrations and suggested that they be more specific on their site so that they don't deceive other customers and they have yet to do so. THEN I realize that I DONT HAVE THE DUAL GRAPHICS CARD. I am furious. I messaged a rep immediately to make sure and he tells me that they gave me the Desktop version of the 980 graphics card. He says that I can send it back at no cost and they will fix it and send it back. But WHY THE F*** would I want to keep working with this unreliable company? I was so fed up that I just told him I wanted to return the laptop. At this point he asks for my number and calls me. We speak and I tell him that I wouldn't want to have a computer from an unreliable company. He doesn't even really try too hard to keep me as a customer and says that he will send me the return info. The real kick in the teeth is that they refused to cover shipping. That is poor customer service. I wouldn't be returning the laptop if Xidax hadnt messed up. I bit the shipping cost again. It arrived January 4th and I've emailed them and have yet to hear back. A week later and no one answers me emails - again. I call twice and finally get a refund receipt.
Anyone looking to invest in a laptop LOOK ELSEWHERE. This ordeal has set me back on work and personal projects. I work in the NY film industry which is a tight knit community and you better believe you me, I will never recommend Xidax to anyone. Congratulations Xidax on spoiling a relationship with a customer and ruining a chance to gain many more.
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