Bought a texas 3 seater leather couch ..the seat leather has badly cracked..not like real leather at all
Also bought a leather chair which arrived damaged so they offered a part refund so as I would not return it
Customer care don't answer the phones
I would not recommend anyone to buy anything from this company..it's just crap
Review by Salino5 months ago
products come late, damaged, and without holes in them.
do not go near this company.
Review by JaneN Gesbert6 months ago
work at home online
Review by Vermilion Priser11 months ago
Was sceptical to purchase from Sofasworld (owned by this company) when I had read the reviews but can honestly say you should ignore every bad review on here!! Amazing service, quick delivery and brilliant communication. Also not to mention my sofa is gorgeous and so so comfy! I was updated the day prior to my delivery and throughout the morning of the day of delivery. Lovely delivery man Terry brought my sofa up two flights of stairs and positioned it for me without any bother. Thank you so much!!
Review by Lynsay Nothhaft11 months ago
Can't get a futon right...
Got a double frame with a single matress.
Emailed them and was asked to take a photograph of the futon, which kind of made us feel like we were being accused of lying? We seem to recall the driver had taken a photograph too. But supposedly it's easier to hold up our order by making us jump through hoops.
We were then told that the correct mattress had been ordered and would be received this week! it being Friday I called them up to see what was going on and inexplicably it's out of stock. Fantastic. Have been told I'll get a call back once "who they need to speak to comes in". But after being on hold for 20 minutes at a time and having emails ignored, I'm not expecting to receive any call. To be honest, I just want a refund at this point, but probably wouldn't be able to as we've already put the frame together for the photograph that was demanded.
This is not service. This is borderline criminal. It's a shame really because when we DO get through to anybody they're nice enough on the phone. as it stands, we feel like we've been robbed of around £130 in exchange for something we can't really use.
I'll carry on updating this as this drama unfolds. - who knows perhaps they can redeem themselves?
**Update** have been told that we could get a "discount" so we can go buy the mattress somewhere else. However, it would seem that the mattress alone would cost more than the cost of the futon in the first place. So it's not really an option.
**Last update** waited on hold for another 25 minutes after being told I'd be called back in 20min (waited like 2 hours)- then told that "they've had some IT issue whilst switching over to being with dunelm mill and as a result they were never able to request for the replacement mattress ever to be delivered."
So that's it, after 2 weeks wasted, I've had to ask for a refund because this crummy company can't supply a correct size mattress to a frame and then just shrug and more or less say "don't know can't send emails"
Do yourself a favour and just don't bother with these. Crappy service does not come close to describing what's happened. Ultimately, we, the customers are the losers here. They're getting their stock back. we've lost time.
I'll update further when they inevitably don't show up to pick up the mattress and frame, or refuse to take either because it's missing the box, or the mattress is the wrong size, which is all their fault.
Review by Csgo1 year ago
The worst company I have ever used. Bought a bed and mattress , bed fallen to pieces, to late over a year so no refund , mattress fell apart. Waitin* on refund . Meant to be collected today . Taken a day of work courier lied that road was closed , never in the ten years that I have lived at this address has the road been closed ,passed from pillar to post , still waiting for mattress to be picked up . Shocking products and customer service. Avoid this company at all costs people . I will be taking them to small claims court
Review by Barbabra1 year ago
Bought this unit and it arrived within 24 hours and the delivery men were pleasant and helpful. Will definitely recommend and use again.
Review by Aalon Sladecek1 year ago
Review by Bafford Urievna1 year ago
I placed an order over 2 weeks ago delivery time 3 to 5 days I have phoned company many times no answer, I have sent numerous emails again no reply yet they have taken my money stay well clear of this company as they do not have respect or any customer services whatsoever
Wed 15/08/2018 11:52
Stuart if you had
Taken the time to reply
To previous emails you
Would know all
However I will give you
Name alex mackay
Address 8 Anderson
Drive carron falkirk
Description 2 x Florence
Mirrors £69 each total
£138 please advise when
They will be delivered
As my son already has taken
A day off work
Trust this meets what
Your looking for
Sent from my iPhone
On 15 Aug 2018, at 10:26,
Worldstores just read your review, and they'd like to learn more about your experience. But first, they need help finding you in their customer database.
Here's a direct request from Worldstores:
Thank you for contacting me.
I would like to look into your case further for you. Please reply with your order number confirming the name on the account, with billing address and email address and please also include a preferable contact number.
I look forward to hearing from you.
Stuart......you have my email however when I tried again to contact you I don't have your email please provide a current valid email to my personal email which you have
Review by ValeoMx1 year ago
Finding, paying for and passage of information, before delivery was great, I ordered two products, bed frame and mattress, I received a call about mattress delivery on the day, great. However no details or confirmation about the bed frame until the delivery man was at my door, would have been no problem apart from me being at work, apart from that issue everything else was fine, would be great if it was treated as a whole order and not two.
Review by Dipanwita Roethlisberger1 year ago
Purchased mattresses off them 4 years ago. Mattresses are no longer usable as the springs have gone. It took over 1 month for them to respond with confirmation that they wont refund or replace even though they advertised at the time a 7 year warranty with the mattress. They also stated that there was nothing wrong from what they could see based on the photos. More than happy for them to collect and try sleeping on them!
DO NOT PURCHASE FROM THIS SUPPLIER.
Review by Djuana1 year ago
Quick easy delivery. Wardrobes were great and went up pretty smoothly. Minus the fact one set of instructions were labelled wrong and not very clear.
Happy with my purchase
Review by SStevens1 year ago
My first experience with this company is as good as you can expect. Good prices, pictures and description, good delivery and communication along.
Review by Elbee1 year ago
Purchased Kyoto sofa bed in July last year click mechanism failed and sofa was replaced in October however same problem occurred again in July sofa bed has to be propped against the wall resulting in damage to the paintwork, sent e-mail on 10th July and several more since no response poor customer service.
Review by Kinden1 year ago
Great prices and delivery went like a breeze.
Review by Bafford1 year ago
Good product at a reasonable price
Delivered on time with ample communication
Review by SourishPradhan1 year ago
Excellent quality and great service from start to finish
Review by Eyso1 year ago
This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delivery. The attitude from the staff is totally appalling and they made derogatory remark. Never ever go near this company- someone who trades from their bedroom on eBay will offer a much better service than these cowboys!!
Review by Jialiang1 year ago
after one bad experience with world stores I was a bit dubious to buy from them again but they have been great had a parrot cage and just recently a nardi sun lounger both items were well packed and delivered on time the delivery men were very helpful I would buy from them again
Review by Zhenyun1 year ago
Lovely rug true to photograph perfect colour. Delivered within time limit and updated by carrier so didn't have to stay in all day.
Review by Lifebloom1 year ago
Good service and happy with what the rug
Review by Ffggr Hedvige1 year ago
We bought a slimline wardrobe for my daughter's bedroom. There weren't many around in the dimensions we wanted and at a reasonable price. This product won on both points. Though the next day delivery advertised wasn't available to us, it arrived when predicted with two excellent (friendly, professional and helpful) delivery men. Very good experience. Husband was also quite impressed with the sturdiness of the product.
Review by Quasi Sarutyte1 year ago
Honestly I would not give 1 star - ordered mattress for delivery on day of choice - Wednesday. Worldstore sent confirmation so took day off then courier contacted to say they would be delivering Thursday so rearranged my shifts- not easy in NHS so I could be home. Wednesday night courier rang to say mattress was not at the depot yet so would contact me. Phoned worldstores customer services who said they would contact courier. No contact from anyone rest of week or weekend so phoned customer services again on Monday who told me they will e mail courier again. I asked if they could not telephone them direct and they said they had no contact numbers!!!. Contacted courier myself via the message they left me and courier said they had not received the mattress from Worldstores. Cancelled order immediately but by then Worldstores had had my money for 10 days then took another week to refund. Disgusting customer service - avoid at all costs any of the companies connected to Worldstores
Review by Shristi1 year ago
Good service; competitive price; great product.
Review by Zeklandia1 year ago
It did what it said on the tin! Excellent communication at all times concerning delivery and spot on in keeping to the timetable in this respect. The goods were most satisfactory, good quality and value, and certainly would have no hesitation in using Worldstores again and recommending to colleagues and friends.