DO NOT PAY THEM UP FRONT This company is a fraud and a scam. I'm surprised they are not in jail. They quickly take your money and then give you the runaround for months until you give up. They will initiate a chat with you but you will not get anywhere. They promise a call from customer service but that will never happen. You will never get what you ordered or your money, how are they still in business in Kentucky? I am just one of thousands they are doing this to.
Sham, Sham, Sham
Review by Akey6 months ago
Save your money .previous business with this company is not what happens now .they don't answer any phone or return calls .email returned as address is no good .they take your money and never send ordered goods .bbb has fraud aleart out on them now .
Review by Rodrso6 months ago
Exact same thing is happening to me!! How do we go about shutting this place down!!???
Review by Venkataramasurya9 months ago
SCAM ALERT. Do not buy from them.
I ordered nearly two weeks ago, and stupidly did not look at other reviews before ordering. I have since followed up with them by email and phone but zero response about where my stuff is. They do take your money -- there's no billing problem. They just don't ship your merchandise, and try calling them and you'll be on hold like me for 50 minutes before giving up. Just pay a little more from a legitimate company.
Review by Samad Kerlaff10 months ago
Have dealt with this company since 2009 and never had a problem. most recent however i placed an order on the 4th of December and should have had it within a couple of days. Wrote, called and used the website for a call back and no response until the 24th of December when i received an email stating the order would be shipped on January 11th. It wasn't and again all calls and and emails and requests for call backs have gone unanswered. i have notified my credit card company to get credit and absolutely will never deal with this company again.
Review by Frederik Trescha10 months ago
Ordered 2 3way lighted switches and have not recieved them yet, that was on Nov.20th and it's now Dec.3rd. Tried email with no response on a call back.
Waited on the line 45 min.with no answer. I am now trying another email for a call back with no luck yet. This Co. Westside wholesale has no customer service, they have the worst service I have ever seen., buyer be ware, stay away from this Company. I will call my C.C.
to let them know that I did not recieve the item. Then
My last step will be to notify the Attorney General of the State
Thank You, R.Smyth
Review by Ardavan10 months ago
We ordered a vent fan through them. We never received an emailed receipt or response of any kind. After waiting a couple weeks for the item, I logged in to the site to see what the holdup was. They had my order marked as “possible fraud.” We tried calling many times, put in for them to return our call at least 3 times, and emailed them at least twice ... no response at all! The same day we tried contacting them, our order came out of limbo and was cancelled with no personal contact or anything. They just cancelled it and said in the email that it was (coincidentally) suddenly sold out. I went back to that fan and it is still available on their site to order ... so they lied on top of everything else. I hope they go out of business FAST!
Review by Gummysock Style11 months ago
They took my money and gave me nothing. Don't waste your time or money at this place.
Review by Netty11 months ago
Paid for something in August and it’s now the middle of November and still have not received the items. I have tried several calls, but after an hour I hang up. I’ve tried the call back option on the website and that doesn’t get anyone to call me back. I have emailed several times with no response.
Review by Kerlan Thews1 year ago
We've placed an order on August 9th for which our card was charged in full. We then received an automated email saying the order would ship in 12-14 business days and about half did finally ship on August 22nd. Don't bother calling as nobody ever answers the phone and don't bother asking them to call you back as nobody ever will!
We then received another email saying half of our order was backordered and would ship by 09/21/18 (1.5 months later!). On Sept 24th after multiple inquiries, we received another automated email stating that we would be refunded for the remainder of our order within 5-10 business days. One month later, we have yet to receive a refund and Westside Wholesale is no longer responding to emails (never responded to calls in the first place). They are a complete SCAM and I would NOT recommend them to anybody.
Review by MotherHen1 year ago
stuff not received, asked to cancel, after two months, no stuff, in this day and age, unacceptable...especially after being told a del date that was long past. then nothing else. Very suspect..excuse was a mfg. issue, nonsense,found items elsewhere and it was shipped the next day! How bout' that! This is what I was told, nothing received it's Aug 22 NOW! It also says on their website I must CALL a phone number to cancel? Really? it's 2018. And nowhere in the messages received did it say, I could cancel if order is held for longer than 30 days, why doesn't the system ,after 30 days ASK, cancel or wait, it's 2018. I think it should have automatically canceled at 30, Amazon, tells you stuff is back ordered, do you want to wait? If you don't reply it automatically cancels, what a great operation. after an even less waiting time, what a concept!
Jul 6, 2018 6:57:58 AM
Dear Valued Customer, Thank you for your order! THE ORDER REQUESTED IS ESTIMATED TO SHIP IN 12-14 BUSINESS DAYS. Please contact us with any questions. Thank you, Customer Service
Jun 22, 2018 5:50:08 AM
Order is sent to NetSuite
Jun 22, 2018 5:43:49 AM
Captured amount of $541.96 online.
Review by Chaad Balabik1 year ago
I'd leave no stars for this company if I could. They wasted weeks of my time waiting for them to ship my order and they never did. Then canceled the order and never sent the refund so I could buy the product from someone that might actually ship the item. Buyers beware.
Review by Kjkk1 year ago
Would have given Zero stars if it is possible. Don't know what this company is all about as they do not answer email on order status and if you call you'll wait in the que for at least 30 minutes. I waited 30 minutes on two occasions and finally hung up as I have a business to run. If my customer service was like Westside's I'd be out of business. My order has been in shipping review for over a week with no status updates. Stay away from this company or whatever it is. It is not a viable source for anything they advertise. Tried using their call back service they tout as an alternative to waiting on hold but don't plan on getting a call back any time soon. Totally unacceptable. Should have ordered from Amazon at the higher price. Would have the items by now.!
Review by Suneel Bruckman1 year ago
The order has not shipped 3 weeks after it was placed (the "estimated shipping" was a 1.5 weeks ago). The seller did not return a phone call on the order status. Cannot reach their call center after waiting on hold for 20 minutes.
Review by Maraat1 year ago
Ordered a gfci circuit breaker and was told it would be at my door on July 9th. It never arrived. Had much trouble getting through to them to see where it was. Finally cancelled the order and was told to expect a refund in 5 to 7 days. That was two weeks ago and still no refund. They have now had use of my $107.29 for a month and I have nothing to show for it except the headache of trying to get my money back. Would not recommend this companay
Review by Andreen1 year ago
Delivery was timely. Guys were friendly and helpful. Thanks!
Review by Lozalolz Tindill1 year ago
Vast product selection and rapid shipping. Thanks.
Review by Tasharna1 year ago
Good service, prices and staff.
Review by Sarodah Joel1 year ago
Always a pleasure dealing with Westside😊😊😊😊
Review by WelshRach1 year ago
Great pricing quality parts and products recently bought delta breeze bathroom exhaust fan light combo very happy with purchase received in about a weeks time .5 stars
Review by Seetharama1 year ago
Great price, expedient delivery, and flawless product (and packaging)!
Review by RettaM1 year ago
Charlotte my salesperson was great! I would definitely recommend her to anybody. She made the process quick and easy and gave me a great price up front with no typical car sales gimmicks like all the other places did!
Review by Turquoise1 year ago
Best price smoke alarms than anywhere else.
Review by Nacchianti1 year ago
Review by Tancrede1 year ago
scam company no return calls no response to email completely phony and fake reviews after 3 months disputed my credit card got my money back still no response do your homework before you buy from them advertise everything is in stock it IS NOT