WD Bathrooms Reviews

I have recently purchased new bathroom equipment form this company and can report nothing but a good experience.
The delivery of the goods wasn’t required by me for a few weeks and everything arrived perfectly on time.
Their price was good and the email contact was polite and informative.
All the products are now fitted and look brilliant.
My plumber did great job and now I have a wonderful looking new bathroom and the price has worked out a lot less than I originally thought.

I recently purchased a Minimalist shower enclosure and shower pack. The customer service I received was excellent and the shower was delivered on time. The shower has now been installed and I am very impressed, especially as the price I paid was a lot cheaper than I had seen elsewhere. I would wholeheartedly recommend WDBathrooms to anyone looking for good quality products at very competitive prices.

Yours thankfully

Billy Harper

These people are a shower. The person we are dealing with has absolutely no idea about customer service. No one hint of an apology. We paid/ordered a shower on July 23, 14 and they stated: Date placed: 23 Jul 2014, 21:00:26
Estimated delivery: Generally around 5 working days.
Well today us August 8, 2014 and we do not expect to receive the shower until August 5. That's ten working days.

I placed an order with this company on the internet, and it was a thoroughly disappointing, unpleasant, and highly unsatisfactory experience ... to say the least!
Beware that they have several trading names, e.g. WD Bathrooms, Nationwide Bathrooms, Galco Enterprises. I ordered at WD Bathrooms web site, but was supplied (eventually!) by Nationwide.

They seem to make many bold promises about quality of support, delivery etc. on their web site(s).
But alas ...
'3 hour delivery slots offered' ... NOT
'We'll let you know before delivery' ... NOT (they turned up unannounced)
'Delivery to a downstairs room ...' .... NOT (they left it all outside on a pallet, in the rain)
'Extraordinary service ...' HA HA HA! Extraordinarily bad, yes!

If you have any problems with them, Lord help you.
I received a smashed sink unit from them, which was very poorly packed.
After dozens of emails, in which I sent photos of the damage to them (twice), they show no interest whatsoever in resolving the problems.
I therefore had to raise a dispute with the credit card company who, fortunately, ARE interested in helping me.
BEWARE, BE VERY AWARE!!

Brilliant prices and a timed delivery. 5 stars

Ordered a D shaped shower enclosure and it arrived, advised to check for broken glass doors which I did and all was good. On fitting, plumber found no fixing kit, tried phoning but two numbers unavailable and the 0844 number constantly engaged, tried emailing again no response. Left with a shower tray and no doors, unable to afford another enclosure so now have no washing facilities except for a sink!!!. Avoid this terrible company as they are still taking orders online yet won't respond to existing customers and their problems, once they have your money, they really do not care. How I'm going to fix this is beyond me, now reliant on family for shower facilities over half an hour away!!!

I ordered a walk in shower on the 8th April stating I needed it delivering before Easter. I was assured it would be and I would receive an email confirming my order. After 2 days not receiving the confirmation I phoned to make sure I would get it before Easter again I was assured and told it would be delivered by their own transport on Thursday 17th April. Today the 17th I phoned again first I was told their system was updating so they would phone me back after an hour and a half no phone call so I called again only to be told they were out of stock and they had sent me an email 2 days ago, I haven't received any email. SO BE WARNED

Having spent over £700 with wdbathrooms I can safely safely say everything was delivered on time and in order. A company I would recommend. Not bad at all

My products were delivered as scheduled with email updates throughout the whole process. The items matched the descriptions from the web pages and the fitting instructions were easily followed.

It's been a while since I received the goods but wanted to wait until the everything was fitted and working, which they now are. My whirlpool bath, toilet and sink are now all in situation and for the money I paid I am very happy.

A true evaluation of Customer Services can only be made when things go wrong.
I have never experienced worse Customer Service via the Help Line in my life with WD Bathrooms.
We:
1) received a shattered shower door
2) were accused of shattering the door oursleves even though there were multiple witnesses to the fact
3) were not able to talk to a supervisor / manager as everything was dealt with via email
4) had the Help Line phone put down on us (even though we were professional)
5) were made to believe that company T&Cs were more important than the law protecting consumers (Sale of Goods Act 1979)
6) received rude & indignant emails
7) now have to rely on our Bank to sort this out, as being offered a replacement door for a reduced amount was not acceptable.

I will never shop with them again, and have shared this view with friends on various social media / websites as I wouldn't want anyone else to go through the same stressful and upsetting situaton.

Ended up ordering a new shower door through Bathroom Trade who were fantastic. Delivered on time, in one piece and excellent customer service.

I purchased a shower unit.

Sliding door 1200mm x 8mm toughened glass
Side panel 700mm x8mm toughened glass
Shower tray 1200mm x 750mm stone resin.
I tried locally and cheapest was £1400 twice as much as i paid.
Tradesmen that fitted it could not believed what i paid for the quality i got

Prompt service . Didn't have to wait long for the delivery of my goods. Great value for money . Bought shower cubicle and tray, sink,taps, toilet and shower. Everything looks great.

Ordered a shower enclosure prompt delivery very happy with purchase only gripe was assembly instructions were a bit vague but got there in the endwould recomend

searched the internet for cheapest shower enclosure and this company provided me with that. however the quality was not compromised, my plumber found installation easy and i am really impressed with the quality of the product.

very good customer service .good quality cubicle for price

our plummer could not beleave the quality of this shower for the price more than pleased with it eric puddick

W D Bathrooms were a delight to deal with. The staff quickly and comprehensively responded to my queries via e-mail prior to purchase. The transaction was completed without difficulty and delivery was arranged promptly and efficiently by a friendly member of staff. The items were delivered on time and the delivery men were helpful

Would highly recommend this company. First Class Customer Service . Prompt Delivery,

Everything about this transaction was smooth. Excellent telephone manner, and they kept me up to date all the way through the manufacture of my bath, to ringing me to book the delivery.

The delivery guys were very polite, put the bath where I wanted it, and checked everything was ok before leaving.

Would most definitely deal with WD Bathrooms again, and I would recommend them to everybody. Why settle for second best...when the best is only a phone call away.

Products despatched quickly and arrived speedily. Well wrapped. Very good price. would definitely use the company again.

Purchase was so simple - lady really helpful - collected item hassle free.

having dealt with wdbathrooms on 2 occasions, I am very pleased with the friendly, fast and efficient service provided to me and I would recommend to all that they check them out when deciding to buy bathrooms.
thanks WD

Bought a 800mm x 800mm x40mm Stone resin shower tray from WD Bathrooms product was of very good quality at very competitive price the staff where very polite and very helpful I would have no hesitation in using them in the future

Regards Mr J Naylor

I bought a 600m x800mm chrome curved radiator and a pair of angled valves for my bathroom. It arrived in five days, looks good in the bathroom and works well. fantastic value for the price.