Shocking service and would never order from them again, avoid them Placed and order and received a delivery date, checked on the day to make sure my order was on the way but was told there was a delay, couldn’t give me any information or say when order would arrive, waited all day for an update, called next day and told I would get an email with an update on when my order would arrive. Received an email saying there was a delay and that they needed 2 days to investigate, called 3 days later and told there was still a delay and my item still hadn’t been shipped, it could be shipped in 5 days but could guarantee that it would be and also could confirm when I would get my item. After 5 days of calls they do not know when my order will be shipped, when I would received confirm of a new delivery date or when it would arrive. They are happy to take your money but have no concern about actually getting the product that you have already paid for to you This was my first order with Wayfair and will be my last, have also told friend and family to avoid them Spend your money elsewhere where you will actually get what you pay for
Review by Onfongon1 week ago
Ordered cot from Wayfair for my 5 months old baby, received text message said "Scheduled for Delivery - Route 58 - ETA: 9:28am to 11:28am", NEVER NEVER sent at all. It already been 6 days, I called them everyday, they said they will try to find what is going on, NEVER EVER COME BACK TO ME! I am still do not know where is my parcel! Just check online, it said "RETURN LABEL CREATED" ...
Review by Carlay2 weeks ago
Absolute scam of a company. Order never turned up, Wayfair said they didn't know what happened. Then they say they will refund me minus a £50 return fee??? Return of what? Nothing was ever received. This company are great until something goes wrong and then you will be met with zero information and no customer services.
Review by Rindala2 weeks ago
Ordered wardrobe on 5 day delivery window. As the couriers were grumbling about having to carry it up a single flight of stairs (I paid for 2 man service to a room of my choice ) I realised that the dimensions were wrong and the wrong item had been sent. I refused delivery and am now advised that there’s a 3 week wait for my order due to a ‘credit recovery’ issue..... I’ll be seeking recovery of my credit from my credit card company and won’t be using again...... Avoid - this company is a cashflow scam......
Review by RVining3 weeks ago
So we pay for delivery service to deliver our order to our door. Wayfair took my payment sent me an estimated delivery date which was yesterday. Arranged to be home, but then nothing came. Now I arranged to be home for the delivery yesterday and today I had an appointment. Luckily the delivery man calls the intercom saying delivery, I then proceeded to open the main gate to our block. No delivery man ever arrived at my door or even came into the block. I waited few min then proceeded to check up on the delay. Got to the main road and no delivery van. The guy had already left. Now tracking email to track my parcel still says the parcel is somewhere in Germany Dortmund. So why is it also not tracking my parcel correctly. I called up wayfair n nice gentleman tried to assist me but said if the delivery man drove off he wont be coming back until Monday. Monday -Friday I wont be home as people obviously work and pay for deliveries to be dont at specific times when we can arrange to be home. No sry no safe place to deliver a big massive rug, Wayfair should ensure good customer service if they specify a specific date then deliver by that day or send a notification if it is arranged for an alternative day. This is my first EVER experience ordering from Wayfair and will definitely be my last. I just want my parcel now or full refund including my delivery fee as I was home and no one even came to knock on my door.
Review by Mr Abbott3 weeks ago
I would also put 0 star if i i could. ordered sofa was given delivery date for 5 days later was very happy. On the day of delivery i got email saying that it was cancelled as i needed to verify payment detaild as it may be fraudulent which looks like it is rubbish as i see from many reviews that all had the same problem and when i wanted to reorder it was giving me a 2 week delivery date which i didnt want as its too late for me. WHAT A WASTE OF TIME!!!! I am really annoyed as it looks like they keep on fooling all of us. It seems a proffessional company but its really rubbish. DONT USE!!! Found the exact same item on amazon with quicker delivery!!!
Review by Chansadeth3 weeks ago
shocking poor quality, products does not match the photos on the website. example Ortho Reflex Foam Mattress; the mattress cover is actually paper thin, the bottom layer of the cover is actually paper, wrong size to what the site says. I have a problems with the getting the refund - the product has been returned but the company credited my store account instead my Bank Account despite the promise to make the refund onto my card. I would never make the purchase from them again. Note - it was already a replacement of other mattress which started falling apart after less than 5 month of use.
Review by Alixson1 month ago
Most items dont get to canadians. CANADIAN SITE IS A "Fantasy". No items to show practically! !!!
Review by Hajime Chizikora1 month ago
Absolutely disgusting company to deal with. They took my order which should have been delivered within the agreed timescale however three weeks later and still no order delivered. When I asked them what the problem was they said it was a manufacturer issue and they had missed my item off of a shipment. I asked for a refund and they said I couldn't get one and I would have to wait till my item was delivered so I could return it to them through their return process. 5 weeks later and I still have no item and no money refunded. Customer service is like dealing with the dead, their email responses are horrendous and repeated I am wonder if it is a automated service. In short I would not recommend using Wayfair to my worst enemy!
Review by RochelleSchaffrath Rhett1 month ago
Placed an order for bed and mattress. Really Really poor service from Wayfair and their courier UPS! Absolutely clueless wouldnt order from them again!
Review by Jojin Willinghoefer1 month ago
My double bed went missing, and instead of sending out a new one whilst the delivery team done their investigation they just told me that the investigation would take 5 working days and if they still hadn’t found anything they would then send a new bed out. This is my first time shopping with Wayfair and I won’t be in a hurry to do so again, I definitely won’t be recommending them to anyone either.
Review by Thomsen1 month ago
cross boarder shipment nightmares
Review by Crowvus Klochkoff1 month ago
after 10 day I am not able to get a refund, no one know why and why they have not sent the money back - they very polite and understanding but no one know why I they not sending money and all I am getting it a promise they will keep look into it. so far I spoke with 7 customer representatives and sent 4 e-mail. They did however collected the faulty product
Review by Malitha Cartot1 month ago
Very very horrible experience with Wayfair where I ordered a desk for my daughter and the website confirmed they have 5 desks in stock and an express delivery option is available and my table will be with me in 3 working days. Post placing the order there was no update from Wayfair for a week and then I was informed that the order has been delayed by 6 weeks and they need to ship from France. I am absolutely appalled by this blatant bait and switch tactic done by them and really disappointed with the service. DONT ever buy from them.. its clearly a scam with orders being fulfilled from China or elsewhere.
Review by Michanda Sayama1 month ago
AVOID !!! If I could I would give 0 stars. I ordered a sofa and the order was cancelled because apparently they thought it was fradulent. Never had this problem with any company. They failed to notify me about this cancellation and when I finally got an e-mail that I can re-order, the sofa I wanted was gone !! In addition, the person I spoke to on the phone has hang up on me !! Won't be ordering with this absurd excuse of a company no more. AVOID. Heard quality is poor too.
Review by MzMal1 month ago
If we have ZERO stars i could review MYFAIR better. I have bought an item for my son, it's shown at website as AVAILABLE for delivery until Sunday, September 19th. BUT: i receive an e.mail, after almost 5 days after my purchase, telling me that the item it isn't available now, just from november 28th. It's TERRIBLE experience as costumer. For my suprise: the item remains available for anyone buy and have the same problem with them. It is desonest. I already made my cancelation order and wait for my reimbursment ASAP.
Review by Helsha Calvey1 month ago
Absolutely appaling service The product had supposedly shipped, only never to arrive When contacted about the issue, they "shipped another" 3 weeks later, I was informed that the product "had been discontinued" So how was it supposedly shipped twice then?? Lost nearly 2 months with them
Review by MadameKay1 month ago
First item from wayfair. OMG. Three ledge self build table. Poor quality. Sent the wrong parts. Ledges are meant to labelled 1,2,3 I did not get a 3 got two 1s. One of the ledges is chipped and there is cracks where the holes have been bored. Got a refund. Thing is I have ordered a couch set and another piece of furniture from them. Anxiety levels not good.
Review by BeeQ1 month ago
I don't know about Wayfair, but delivery service is the worst ever experienced. Been waiting days, no updates, no contact, no delivery. No option to contact delivery company - phone calls remain on hold and then drop when you finally get to "position 1" (after average 30-40min wait). No "live chat" button on website as advertised. No response to email contact. Have I been scammed by a bogus company? Do Wayfair and XDP delivery exist in real life?
Review by Roseo1 month ago
Ordered furniture from this website: very fast delivery, fantastic service, definitely will order again.
Review by Gerale1 month ago
I bought duvet with matching pillow cases and was charged £5 for each item even tho they were delivered in one package and even tho the size of the pillowcases was negligible. appalling. Will never ever ever use them again
Review by Stechia1 month ago
Wayfair returns policy is the worst out of all the companies & online shopping companies that i deal with; & it is for this reason alone that i will not be ordering from them again.
Review by Sadash1 month ago
Everything.delivery poor.items arrived in damaged boxes.customer service(aideen) sorted all out.i thought.!!!was told my items would be picked up Thursday.replacementdelivered Friday.we have had to contact yourselves again. Now Monday pick up and delivery.if this is not done everything can be returned.that includes the 2 items I kept despite damaged boxes.and I will want a refund.i would not use you again.you have all pictures of original delivery showing damage..
Review by JSchmoe1 month ago
Courier lost order and still waiting 10 days later for refund! No one can resolve over phone - shocking service!!!
Review by Sowsear Fontolan1 month ago
I ordered a top grain leather sofa from wayfair. They sent a sofa that looked identical to the one I ordered but it came from a different manufacturer and is faux leather, not the top grain leather I ordered. They then told me I had to package up the one they sent me and when it is picked up I will get my refund. The company had no intention of sending the order I placed. They went so far as to tag the box with the invoice for the sofa I ordered that clearly identified I was to receive a Garbutt top grain recliner sofa Item BM166036. Instead, Furniture of America item CM6193SF that is faux leather was sent and it had a hole on the side of it. Customer service never offered to correct the order, but handed me off to an agent that wanted me to look at Wayfairs premium furniture side of their business, Perigold Furniture. When I told him I was not going to buy something my call got dropped. When I called back I was told that Justin was on another line. After all of that I found that the delivery team damaged my front screen door.
Our reviews are aggregated from multiple sources to give you the best overview about wayfair.com.
Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too
4 Copley Place, Floor 7