WAVE Home Solutions Reviews

I wish it did what it promised to do. Absolutely the WORST CUSTOMER SERVICE EVER! Pray you don't have a problem if you purchase one.

Our LSX system was easy to install and has worked very well for the two years we have used it. Supplies are easy to order and ship promptly.

SCAM. It's a large fan in a sheet metal tall box. You need to put a 6" hole in the side of your house. It runs constantly. (I'm dreading my electric bill) The device draws the air from the main level of your home. I've had to leave the basement door open since I installed it. If it's humid on the main level, it will be humid in the basement. Today I was at 85% humidity and it was not humid outside. DON'T BE FOOLED LIKE I WAS. Out $1295.00 and the $25 I spent on drill bit.

I purchased a Wave unit about 10 years ago for my somewhat damp basement on Long Island. It is still working flawlessly.Needs no care whatever. No more emptying buckets of water from temperamental, noisy, heat producing dehumidifiers. Not only is my basement dryer but air feels fresh and clean. Installation was simple. Took a couple of hours as I remember it. Installer was a lovely guy who knew just what he was doing. One of the best investments I’ve ever made. Liked it so much I bought a second unit for my summer home. No problems with that one either.

I had reached out to several heating/plumbing companies to assess an ongoing condensation problem inside the house that no one was able to resolve. I reached out to Phil at Wave who was referred by a home inspector. Phil educated me on why the problem was occurring and how Wave could fix it. The best news is was less than a quarter of the price of the other solutions being offered. The problem has been resolved and I couldn’t be happier!

Can’t believe the difference in my water quality! Wish I did this a long time ago

My humidex lasted over 20 years in the crawl space of our summer cabin.

Product doesn’t work. Sold me the product before explaining that it only works up to a certain level. Sent in water samples and never heard back. Called and left message. No return call. Tearing it out this weekend and replacing with a regular softener. Found out now others in my area had same problem.

Great Product!Low cost way of refreshing air in basement. Highly recommend!
Sidney

Put a unit in my basement and results are just ok . Thought things would be much better . And their customer service support to get a call back is too understaffed when it takes a week to get technical help on a unit .

Nobody in the NYC/LI area puts out a product like this. This technology eliminates the need for dehumidifiers!

I called after the purchase and installation of my unit, regarding I the model that I purchased and the newer model that was being sent to me in email updates and also with questions regarding the operation of my unit and no-one got back to me. I feel as though I was sold an older model.

The sales guy promises the moon and fails to deliver. Sounds like half snake, half used car salesman. When sending email correspondence he only answers some question and seems to have problems communicating.

After the sell, you'll get no response until you open a card dispute. Then, they demand pictures proving their ideal install. They will make you jump through fiery hopes to return the item and then will charge you a restocking fee.

This device, just so you are aware, is a very large PC style fan in a large empty box. Weighs ~1 pound. All it will do is provide some ventilation. You can buy a much more powerful squirrel cage fan for 10% of the cost. They claim it will take multiples SEASONS for humidity to go down. Does nothing but push air (A very small amount). If you're outside humidity is high (making the interior humidity too high) this will not dehumidify.

Told this con artist my outside humidity is higher than inside, but still promised it would work. When trying to do a return you get routed to another company - because they are only white labeling the use of this product. I use this word sparingly, but it's a brilliant scam. You've been warned.

I am so glad we purchased the wave solution for our basement. Our basement is much drier and the air is so much improved in the whole house. My sinus problems have cleared up since unit was installed. So glad we had this installed. We had to run two dehumidifiers all year around before. Thanks for a great product!

We still have some problems with lime residue, but it is much better. Our water is much softer. Thank you.

works pretty good

have follow up questions, sent email, have no respone

I haven't installed the smart descaler yet, but the customer service I received in ordering it was excellent... delivery on time... and the product was shipped to me in perfect condition... thank you.

It made a difference in our water within 36 hours. It worked as advertised.

Great product and easy to install. Follow the instructions installing all cut off ball valves so you can bypass the system. Installed for only 3 days and can already tell a huge difference taking a shower no spell and skin is itch feel.

No water pressure drop at all.

This product does what they promised it would

We had a great experience and the water tastes great! The company was extremely professional and the product is great.

Wave had what I needed. Only issue was fast turn around of my order. I asked for two day delivery due to urgent need and ended up having ordered changed to regular delivery since two day window passed.

Extremely knowledgeable and great to work with. The water system is working and doing exactly as stated.
Thank you Larry and Eytan!

Great products - They do what they say they will. EXCELLENT!!!!