Replaced unit that’s wasn’t working well. Installer was great. This system has worked well for us for over 10yrs so decided to replace.
Review by KerynV3 months ago
I was foolish enough to purchase a WAVE Home Solutions Air Quality product. The product was delivered to me in August. The installer was not available until October -- seriously? When I called WAVE they said they would try to expedite the installation, but when November arrived I had had enough. I arranged to have the product returned to WAVE and they received it on November 11.When my refund was not forthcoming, I contacted Helene again, and she told me it would take approximately 30 days. It is now 39 days since the product arrived back at WAVE and still no refund, AND no one from WAVE responds to my telephone calls or emails. It seems that they are quick to sell their products, take your money, but slow as molasses in the dead of winter to refund your money or respond in anything that could remotely be described as a timely fashion.
I can't comment on their products, but based on my experience, I'd advise against dealing with WAVE Home Solutions.
Review by Axika Colovos4 months ago
Both the whole home wave unit and the filter work as expected completely eliminating any mildew odor and filtering out the air (which I frankly can't see, but trust you). The installer over a year or so ago was pleasant and efficient. Some minor nits: 1. If the filter unit could routinely power back on after a power outage, that would be a great improvement, especially during the winter when we are away for an extended period. (The whole home wave unit does power back on); 2. Related to that. Getting the filter unit turned back on which should have just been a power switch was an occasional hassle requiring pulling the power cord and sometimes doing some resetting. We got it solved but it should have been easier.
Review by SpEqTRe6 months ago
My house is old and has water in the basement from time to time after heavy rains. The basement always smelled moldy. But when the den started smelling moldy I finally decided to check out the "Wave" home solution.
Around day two the moldy smell was gone. Gone from the den and gone from the basement. My wife and I couldn't believe it and we still can't believe it. But it really works.
Review by Sothere7 months ago
I wish it did what it promised to do. Absolutely the WORST CUSTOMER SERVICE EVER! Pray you don't have a problem if you purchase one.
Review by Reviewera Walesby7 months ago
Our LSX system was easy to install and has worked very well for the two years we have used it. Supplies are easy to order and ship promptly.
Review by Wekwa9 months ago
SCAM. It's a large fan in a sheet metal tall box. You need to put a 6" hole in the side of your house. It runs constantly. (I'm dreading my electric bill) The device draws the air from the main level of your home. I've had to leave the basement door open since I installed it. If it's humid on the main level, it will be humid in the basement. Today I was at 85% humidity and it was not humid outside. DON'T BE FOOLED LIKE I WAS. Out $1295.00 and the $25 I spent on drill bit.
Review by Relocation9 months ago
I purchased a Wave unit about 10 years ago for my somewhat damp basement on Long Island. It is still working flawlessly.Needs no care whatever. No more emptying buckets of water from temperamental, noisy, heat producing dehumidifiers. Not only is my basement dryer but air feels fresh and clean. Installation was simple. Took a couple of hours as I remember it. Installer was a lovely guy who knew just what he was doing. One of the best investments I’ve ever made. Liked it so much I bought a second unit for my summer home. No problems with that one either.
Review by Ajvenova11 months ago
I had reached out to several heating/plumbing companies to assess an ongoing condensation problem inside the house that no one was able to resolve. I reached out to Phil at Wave who was referred by a home inspector. Phil educated me on why the problem was occurring and how Wave could fix it. The best news is was less than a quarter of the price of the other solutions being offered. The problem has been resolved and I couldn’t be happier!
Review by Doron11 months ago
Can’t believe the difference in my water quality! Wish I did this a long time ago
Review by Gloggsy11 months ago
My humidex lasted over 20 years in the crawl space of our summer cabin.
Review by Sukhui1 year ago
Product doesn’t work. Sold me the product before explaining that it only works up to a certain level. Sent in water samples and never heard back. Called and left message. No return call. Tearing it out this weekend and replacing with a regular softener. Found out now others in my area had same problem.
Review by RHernandez1 year ago
Great Product!Low cost way of refreshing air in basement. Highly recommend!
Review by Gfilli1 year ago
Put a unit in my basement and results are just ok . Thought things would be much better . And their customer service support to get a call back is too understaffed when it takes a week to get technical help on a unit .
Review by KChisolm Bellanger1 year ago
Nobody in the NYC/LI area puts out a product like this. This technology eliminates the need for dehumidifiers!
Review by Monochrome1 year ago
I called after the purchase and installation of my unit, regarding I the model that I purchased and the newer model that was being sent to me in email updates and also with questions regarding the operation of my unit and no-one got back to me. I feel as though I was sold an older model.
Review by Roxonthelake Stitik1 year ago
The sales guy promises the moon and fails to deliver. Sounds like half snake, half used car salesman. When sending email correspondence he only answers some question and seems to have problems communicating.
After the sell, you'll get no response until you open a card dispute. Then, they demand pictures proving their ideal install. They will make you jump through fiery hopes to return the item and then will charge you a restocking fee.
This device, just so you are aware, is a very large PC style fan in a large empty box. Weighs ~1 pound. All it will do is provide some ventilation. You can buy a much more powerful squirrel cage fan for 10% of the cost. They claim it will take multiples SEASONS for humidity to go down. Does nothing but push air (A very small amount). If you're outside humidity is high (making the interior humidity too high) this will not dehumidify.
Told this con artist my outside humidity is higher than inside, but still promised it would work. When trying to do a return you get routed to another company - because they are only white labeling the use of this product. I use this word sparingly, but it's a brilliant scam. You've been warned.
Review by Zaradia Holtslander1 year ago
I am so glad we purchased the wave solution for our basement. Our basement is much drier and the air is so much improved in the whole house. My sinus problems have cleared up since unit was installed. So glad we had this installed. We had to run two dehumidifiers all year around before. Thanks for a great product!
Review by Yesendy1 year ago
We still have some problems with lime residue, but it is much better. Our water is much softer. Thank you.
Review by Oxseraid1 year ago
works pretty good
Review by Abusayem1 year ago
have follow up questions, sent email, have no respone
Review by Lilia Darn2 years ago
I haven't installed the smart descaler yet, but the customer service I received in ordering it was excellent... delivery on time... and the product was shipped to me in perfect condition... thank you.
Review by Kirklund Romankevich2 years ago
It made a difference in our water within 36 hours. It worked as advertised.
Review by Dazfraz2 years ago
Great product and easy to install. Follow the instructions installing all cut off ball valves so you can bypass the system. Installed for only 3 days and can already tell a huge difference taking a shower no spell and skin is itch feel.