WAVE Home Solutions Reviews

This unit is not sufficient for humid New England summers. I often have to supplement by running a regular dehumidifier. I have called and they tell me it takes time. That was last summer so...

It is a really a great product that is easy to install. The product does exactly what is stated. The manual was easy to understand too. I works wonderfully!

If I could give this company no stars, I would. My first humid experience was great. I decided to purchase a second for another space. We had to throw away all our holiday decorations and winter clothes due to mildew and oder. I have called and sent photos to the company but no results. The system was in our home less than 6 months. Don’t purchase from wave home solutions. They don’t stand by their products.
TG

I'm writing a follow up to my review I posted several months ago. new update! THIS COMPANY SUCKS EVEN MORE THAN BEFORE, IF THAT'S POSSIBLE. Several email's sent to their service rep Helen Snyder with photos and diagram of my house. She told me on September 18, 2019, she'd be in touch. It's January 31st, 2020. Nothing! They have no customer service. THEY ARE PATHETIC> I filed complaint with the Better Business Bureau. What a waste of $2,000.00 dollars. They should be ashamed.

The company is never available to speak to a actual person. I could never set up an appointment to fix my wave home solutions basement unit. But they were good in selling one and installing it.

Great Product!Low cost way of refreshing air in basement. Highly recommend!
Sidney

I called after the purchase and installation of my unit, regarding I the model that I purchased and the newer model that was being sent to me in email updates and also with questions regarding the operation of my unit and no-one got back to me. I feel as though I was sold an older model.

The sales guy promises the moon and fails to deliver. Sounds like half snake, half used car salesman. When sending email correspondence he only answers some question and seems to have problems communicating.

After the sell, you'll get no response until you open a card dispute. Then, they demand pictures proving their ideal install. They will make you jump through fiery hopes to return the item and then will charge you a restocking fee.

This device, just so you are aware, is a very large PC style fan in a large empty box. Weighs ~1 pound. All it will do is provide some ventilation. You can buy a much more powerful squirrel cage fan for 10% of the cost. They claim it will take multiples SEASONS for humidity to go down. Does nothing but push air (A very small amount). If you're outside humidity is high (making the interior humidity too high) this will not dehumidify.

Told this con artist my outside humidity is higher than inside, but still promised it would work. When trying to do a return you get routed to another company - because they are only white labeling the use of this product. I use this word sparingly, but it's a brilliant scam. You've been warned.

We still have some problems with lime residue, but it is much better. Our water is much softer. Thank you.

Extremely knowledgeable and great to work with. The water system is working and doing exactly as stated.
Thank you Larry and Eytan!

works pretty good

have follow up questions, sent email, have no respone

Excellent product. Good customer service. Shipping costs a little high.

This product does what they promised it would

I ordered the water descaler and am a single female, so I had to install it myself. I did put it on the pipes as instructed and did this in the matter of 10 minutes. That was with reading, testing the plugs and installation of devise. So much nicer than lugging the bags of salt down the stairs and getting them in the tank. I check it frequently to make sure the lights are lit up correctly.
If you have a problem with unit then you call the company, tell them the behavior of the lights and with that they can determine the issue. If your unit is bad, you have a new one within the week. Return the old one and no further problems with your water. Easiest return I've ever had returning something with electrical. Super nice to deal with, and the water is SOFT! I have bubbles again!!

Prompt service and accommodating.

All together I had a good experience. My only complaint was the installation. I purchased the wellmaxx and the lime descaler filters. The wellmaxx bracket didn't line up with the lime descaler bracket wich was odd to me. They should use a universal bracket for all of there filters so the threaded nipples line up with everyone combination.

The shipping & Handling seems a little pricy. It could be a little quicker also. Over all good experience though.

I received the Hydrocare Electronic Smart Descaler last week and did the installation (very quick and simple). I can't speak about the effectiveness of the product yet, but customer service (response to a question I had) and ease of install both receive an A++ Rating!

I should have done this years ago!
For Years I've heard the commercials on the radio and for even more years I've had a dank dusty moldy smelly basement. I finally took the plunge and ordered the basement unit and 2 portable units for the main 2 floors. A date was set for my installation and the time quoted was the time the installer arrived. The unit was installed and by the next day I was noticing a difference. It has been 2 weeks, the air is crisper, the smell is gone and I don't feel a heaviness in the air as I breathe in the fresher air. Thank you! Thank you!! Thank you!!!

Slow to pick up to order. Slow delivery. Not really efficient or helpful

They were helpful on the phone and had the Descaler system sent out. It take take a few months but we shall see if it does what it's supposed to or not. Reserving judgement for a few months.

From order to delivery, well let's say it was measured in many days, did I say many? Took three days just to process the order, then paid for expensive FedEx ground shipping, Washington state to Florida, okay that's about as far away as you can get--but a week in transit!! The product itself works very well, but the service after sale wasn't what I had expected.

Very informative and helpful company. Always get my order right away. And an actual human answers the phone ?

absolutely the best product