This company deserves zero stars. Placed my order in April, it is now July and I haven't recieved my watch. I continue to get different excuses as to why it hasn't shipped. Last week I was told they were understaffed due to vacations and holidays. This week I was told they can't find my order. I have asked for a full refund. Not sure if I will ever see the watch or my refund. Is this a legitimate business?
Review by DaveinAnnap Derrow7 months ago
The service of this company is BAD! I bought a ODM watch from them from their Ebay store (the prices are cheaper there than on their web site) It was an ODM Reverse, 150 dollars watch, few days after fell on the floor and broke. I never saw such a thing, all the watches I have had, have fallen several times, never broken, this one immediately. When I wrote to them about it, they said not to worry because they are an authorised dealer and I have warranty for this watch. They gave the ODM's costumer service e-mail and I contacted them but they never answer! Its been over a week and ODM doesn't answer! I wrote again to watches.com, (it takes three days for them to answer every time), they said its not their fault and refuse to help. They can't even back the company they buy from. This website is a bad place to buy from, choose a different one!
Review by Gustywind Habboubi8 months ago
I was a little disappointed when i ordered a spinnaker watch, everything was great except the watch was used or previously worn. I contacted watches.com and they immediately fixed my problem. I talked with Kendall on the phone and next day she sent me a new one after i returned the previous one, i got a brand new watch in a matter of time (1 week). Very pleased with my watch now. I would purchase from Watches.com again.
Review by AmyMcDermott10 months ago
Would like to thank you - namely to Meghan - for excellent and fast customer support to my Barcelona 666 watch order and finally smooth delivery, even over the sea :-). Great experience! Len H.
Review by Harrow Dwy10 months ago
Nice prices and good affordable high quality items and watches. And always offered coupons for better prices. Fast shipping
Review by Fadly11 months ago
I ordered a watch thinking it had shipped already. I contacted them to track the package only to be told it was out of stock and they refunded the purchase. Still waiting on the refund. The watch was a present and now I have 3 days to find an adequate replacement. Poor service. Yes they offered a coupon but it can't make up for the fact that I will not receive the watch on time...
Review by Suvo1 year ago
I was really worried about buying from here after reading all the reviews - but they were the only place I could find the watch my partner wanted in stock. I decided to email them to check the watch was in stock to see if they responded as a lot of people said communication was poor. In their defense, I received a response relatively quickly to confirm it was and that they shipped to Australia. I decided to pay for it to be fully tracked, as again, reviews had mentioned that their item got lost along the way. However, I got a confirmation email as soon as I purchased and tracking info when the item was shipped. It was fully tracked into Australia and received within the promised 10-14 business days. Watch is great and i didn't have to pay import fees on my end. I've asked my partner to keep an eye on it, as I'm still worried the battery may die quickly (as mentioned in other peoples reviews) or something will go wrong with it. If it does I'll be sure to come back and update this review, but for now it's a tentative 5 stars from me
Review by Kerrey1 year ago
Ordered online on Watches-Swiss.com 13 Mar NBA T0552171101700 Tissot PRC 200 Ladies Swiss Watch because, unfortunately, in Russia they were not at this point, and the representation of Tissot promised to deliver only 3 weeks( could not Wait, as it's my sister's birthday was scheduled in 11 days. The site also promised delivery 3-5 business days . Promptly issued and sent! March 20 watch was at the customs of Russia, but ...... Slowness and bureaucratic delays delayed delivery as much as for an additional 8 days (to the birthday did not hurry , but most importantly, that in principle arrived in Russia ! They say that with jewelry and watches delivery is generally problematic and often sent back ( with USPS everything went well. Mark, the owner of the site, personally communicated with me and supported in moments of doubt) I am very grateful for his support and product ! Summary-saved, even taking into account the delivery of $ 50, but most importantly received the goods, which we did not have ! Thank you, mark, very much !!! The website I recommend ! Should just order the product a little in advance ....
Review by Roody1 year ago
Great deals on cool watches . I brought a Fossil mens watch for a cool deal. Best price I could find online.
Review by Bloodpetals1 year ago
Total ripoff — avoid. Purchased an Ingersoll automatic, supposedly a quality watch. Failed within the first two months and watches.com gave zero help. Ingersoll was just as bad, and charged me to fix! Nightmare to deal with both, terrible. Use Jomashop or Overstock instead. Watches.com has no integrity.
Review by Rosalinde1 year ago
I have recently purchased the Gshock GST-B100-TFB-1A. Unusually for me I went straight to the site read all the information t&c etc and ordered the watch. Communication was very good if I had a question.
I received great service and value for money.
I want to point out that if I had read the reviews first I might of had my doubts and not bought from Watches.com. So I'm glad I went with my gut and bought the watch which was ordered on 20th November and I picked it up today, with a little customs tax to pay.
Thank you to the team at watches.com
Review by Ndana2 years ago
I ordered 3 watches and my credit card was changed but my order cancelled.watches.com did not even contact me to let me know my order had been cancelled.DONT USE THIS SITE
Review by TimJo2 years ago
I purchased a watch on 5/17/17 for my boyfriend. I gave it to him a couple of weeks later as a birthday gift. He has attempted to wear it a couple of times but it will not keep time while being worn. I contacted Watches.com to inform them of this and was told I have to return under the warranty. I now have to pay $20.00 to ship it to the repair center and prepay $30.00 for the watched to be shipped back to me. I was told the service center will provide me with a "Free Estimate" as to how much the repair will cost. I will never order from this online retailer again.
Review by SallyKay2 years ago
My wife ordered a watch back in August 2016 with an estimated delivery date of December 2016. We are now in June 2017 and still no watch has arrived despite our account saying the order has been fulfilled.
I understand it may have got caught up somewhere, but all I ask is that someone from Watches.com respond to our queries as to where the watch is.
We have sent 4 enquiries since the middle of May 2017 and always get the 'someone will contact you within one business day' but nothing so far.
Appreciate if anyone can help
Review by JTorres2 years ago
When my wife logged on to watches.com - as a new customer - to buy a watch for me, a 15% discount pop up appeared. Having retrieved the discount code, the checkout system refused to process the code with the message "the code you entered couldn't be applied to any items in your order". It is pathetic when sellers make promises and then pull them. Shows a clear lack of integrity. Watches.com should look up what the word "cognitive dissonance" means.
Review by Kurra2 years ago
I ordered a $300 izzy myake watch that does not work. The watches.com customer service number requires you to leave a voicemail. They do not return calls. You can reach them by email. They do not respond. I really got screwed by them.
Watches.com is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about watches.com.
Watches you've never seen before - Watches.com offers the most unique Watches
1701 Divisadero Street