I've been getting my prescriptions filled at Walgreens for several years and I've never experienced any problems with them. They have great prices on prescriptions.
Review by Roberto 1 month ago
Everytime I go to Walgreen’s and try to use a coupon. Its not any good for my purchases... even if I’ve spent double what coupon required to spend to get $5. Off. I have better luck with CVS
Review by Imkyco Yorston1 month ago
Walgreen at 672 Furys Ferry Rd, Augusta, GA 30907
Wow, worst experience in my life! At around 10:45, 9/28/19, check your cameras Walgreens! I can't believe how unprofessional the employees are at this store. The level of discrimination I endured.. how awful. I told the woman at the photo desk, Anne Mari, that I had to take a visa photo and she looked and said nothing. She asked and helped other customers behind me.. what they needed and got them done first. Okay no problem.I get that! After helping everyone else, Anne Mari, finally comes over to take my photo, I pulled out a scarf to have my photo taken for my business trip to Saudi Arabia. Wow,
the level of hatred , and cynicism astounded me. While she was taking pictures I asked “is all of my hair covered, its a rule over there”. And since there were no any mirrors around. Instead of answering me, she huffed and replied “I am waiting for you to finish”.
She took a few photos and then said “ you have to come back to pick the photo”. I asked if I could see the photos first, because i needed to make sure all of my hair was covered. She said flat out, “no”. I was dumbfounded?
She said “I can not show it to you because there are two other customers using the photo copy/ computer”. I Said I just want to look at it on the camera you just took and then i can come back later to pick it up.
She said i have to wait until one of these booths are empty. It didn't make sense, it would’ve taken 3 seconds, instead of the time she spent minutes arguing with me. Still I waited for the other customers to finish as she went back. Another employee, Brandy, came charging at me and said “You need to leave now! It wont even be ready for a few hours”.. “oh and by the way your back ground and your scarf is white and you will look like a ghost on it! they would not accept your photo for passport.” I said: “its okay I do not need it for passport. it is for visa. she said: “ okay then you need to come back later.” with attitudes and smug faces.
Anne Mari said she is the store manager on duty, she left and told this woman to kick me out after telling me to wait.
I can't believe how disgusting and unprofessional Anne Mari and Brandy are. I will be contacting the BBB and corporate about this incident.
Review by Agl1 month ago
let me first start by saying I have never left a review for any company product or services I have received. However I am furious!!! Never again will I go to Walgreens!!! I bought a movie for my Granddaughter.... Turns out her Dad had already gotten it for her.... I had the receipt and the movie was not open still in its original package etc etc...... My Son tried to take it back...... They said they couldn't give him cash even though I had the receipt..... He would have to accept store credit or he could bring back my card and the charges could be...... So I take my mom up there.....WITH MY CARD..... they now say they cannot reverse the charges it has to be store credit.... No reason why just store credit that's all they can do...... So far time number 3 I go up there with the movie receipt and my charge card.... Get told they cannot reverse it or give me cash I ALREADY SPENT!!!!!but can give me store credit...... By this time I'm completely done with the situation and tell them just give me store credit....... I go to Walgreens on Sunday buy a few items..... And guess what the charge card that they gave me with store credit is not working no explanation nothing....... So again I take my mom up there today give her the card give her my credit card...... 5 minutes later she returns to the car with my items...... And the g
store credit card.... Turns out...store credit cannot be used to purchase the items I purchased today.!!!!...I spend ALOT of money at Walgreens......NEVER AGAIN......----CVS just got a new customer!!!!!
Review by Ishrath Fosselmann1 month ago
Walgreen at : 24250 E Smoky Hill Rd, Aurora, CO 80016
I have never had a customer service this bad!
Went to get my daughter's medication and was told that I had to pay even though I usually get my medication for free or very minimum payment.
After paying and getting the medication I decided to call my insurance next day to figure things out, insurance representative told me they never received any claim.
I went back to Walgreen, it took them over 20 min to get back to me then told me the same thing.
Called my insurance again and was told that Walgreen just filled a claim few minutes ago.
The pharmacy manager there Sandra T is the most unpleasant person I have ever seen my whole life. It's like she is not willing to even listen to customers
Review by Taesuk1 month ago
I have several chronic conditions and I used to fill all my prescriptions here. I didn't realize that the pharmacist gets to decide whether or not I receive a medication. Their corporate office gives them full reign. Don't waste your time with them. The customer is always wrong and people like me are treated like drug addicts because of our chronic conditions. I moved all my prescriptions to another pharmacy. I will never go to walgreens again.
Review by MarthaLucero Whisler1 month ago
A long time customer.. to pick up medication faster new to speak Spanish
They do you wait for hours to get your medication if you’re white or black
Review by FoolishWoman Collaro1 month ago
Ordered contacts and they sent not only the wrong color, but mixed sizes in one package. Called them to report this and they guaranteed me they would resend the next day and I had no contacts to fall back on. It took them 6 days and I never got the contacts. I called again and they essentially told me it was my fault ??? Left message for national account manager, no response. Never, Never order from them. No wonder they are 1.2 billion in defecit. Learn that while waiting on hold fro someone to answer.
Review by Maytree1 month ago
I purchased a six-pack of Heineken and realize that I have purchased a non-alcoholic version and immediately turn back into the store with my receipt to exchange it for the proper six pack. At that time I was told by the manager JENNIFER that there were absolutely no returns or exchanges on alcoholic purchases even though I had literally only just walked out of the store and returned right back in. She was very rude and unprofessional and when I lost my temper and told her that she was being a *ick she immediately picked up the phone and called the police. I repeatedly asked for her employee number as I told her that I was going to file a complaint with corporate and she refused to disclose the information. At that point I waited outside for the police officer to arrive as for them not to think that I was trying to elude them for any reason. Long story shorts JENNIFER at that location is the most professional manager I have ever encountered in my life and would strongly suggest not going to this Walgreens. I forgot to mention that she lied to the police while I was standing there and told them that I was harassing her and hovering over her while I was clearly at least 10 to 15 feet away from her. Very dishonest.
Review by Afaaf al Pashia1 month ago
North Portland Oregon Walgreens store. 1 Cashier, Long Lines, and no products on shelves!!! Never!!!!! Don't Bother
Review by Baraa Bampfylde1 month ago
Just went to Walgreens at corner of 12th and F Streets. No one waiting at pharmacy so asked if I could get a quick flu shot before a meeting. I was told yes but would be required to wait the standard 15 minutes before I could get one. So thinking the pharmacist was busy I asked when I could come back and was told no matter how slow I would be required to wait a standard 15 minutes! Even if pharmacist had nothing time sensitive to do. I left to go to CVS which doesn’t have the same policy.
Review by SugaSaliva Kressel1 month ago
The organization of most of the Walgreens that I have gone tends to be very organized, the customer service is very good and there are even products that sometimes you may not be sure if they are adequate or not but many of the employees are willing to help. Whenever I can I tend to go better to this store with my family because of how economical it is.
Review by Clanky2 months ago
I have been with Walgreens for a very long long time, , the last year or more, I have noticed such a change in the pharmacy staff, when you call with your concerns, the staff is very short, they sound very annoyed, and can be rude, if you have more then one question, you hear a frustrating sigh, like you are bothering them, the first few times you just chalk it up to a bad day, after that, it becomes personal, also my scrips have been hit and miss! This month it was a miss, 10 days after my script was called in, I still don’t have my Meds!
Review by Inggus2 months ago
I dropped off my prescription for a narcotic, which I have been using. I moved, so I looked for a new pharmacy. Walgreens informed me that they would do a prior authorization with my insurance company. This process took weeks, but when the authorization was granted, this pharmacist stated that he wouldn't fill the prescription because, "he wasn't uncomfortable". I read it as a license to profile. I am a professional that works in the courts with a Master's Degree, but I was rear ended on two occasions in the past four years, and that is AFTER my back was already injured. No one at Walgreens cared to elaborate on this pharmacist "comfort" while I am uncomfortable with pain. If the doctor wrote it, and Cigna approves it, why does the pharmacist have a say? He never informed me that he was a part of the process two weeks ago. Profiling is alive and well at Walgreens!
Review by Yacklin Armendia2 months ago
I cant believe the way I have been treated for the last two days just trying to get two very much needed prescriptions filled. Day one I was told if there is a problem getting my script filled it is not the responsibility of the pharmacy to reach out to the doctor to get the prescription corrected. The very next morning I called my doctors answering service and explained that my insurance wanted the prescription written a different way. That evening after work I went to Walgreens my Walgreens app stated that both of my prescriptions were ready. Upon arriving I was towed again they were still not correct which if that was the case I should’ve been contacted and I surely should not of been able to read on my wall greens out that my prescription was ready for pick up. The young lady that I spoke to that day I wanted to give me a hard time OK do you anything I asked was may I get a few tablets until we get this resolved? they were two prescriptions for my heart that I are very expensive so I was not on able to I was unable to pay for them by cash. Plus I’ve been hospitalized twice in the last week and a half so these were new medications that I medically needed. They refused to allow me to get a couple until we got it straightened out which it was Thursday evening what time you got a day worth of medication. I was not trying to give them a hard time but the young lady that was waiting on me was going out of her way to give me a hard time like I explained her it’s not my responsibility do you know how the prescriptions are to be written and they should’ve never been put into the app stating that they were ready because I had been checking on them throughout the day. If there was a message in there in the app if there was still an issue I would’ve had time to get them corrected but instead I was treated terribly still did not receive my medication I don’t agree with the medical care we get here in the United States but now the The pharmacies are just as greedy and selfish and rude and uncooperative as a pharmaceutical company. I was also called a liar that I never called the pharmacy the night before and that I had called my doctor. Wow very sad how one employee who it doesn’t effect them personally if I am helped by Walgreens. Two weeks prior before this I went into the pharmacy and there was a young lady that helps me who I will review on because she was so kind and so caring and then two weeks later to turn out to be treated like this by a different employee at the same store unacceptable. I also think it’s sad that the stores are taking the blood pressure machines are the pharmacy and then we have to fill out forms now we have to wait for the pharmacist to take her blood pressure at their convenience which I understand they are very busy the last thing we need to be stuck doing a stop working to take blood pressure because Walgreens wants to take your blood pressure equipment out of the stores for the customers. I will get these two prescriptions taken care of today and I will switch to a small One pharmacy and I will never use Walgreens again these medications could help save my life and they would preferred to argue with me and help me out with two pills till we got it straightened out bad business.
Review by Varshini2 months ago
Had issues with ordering prints. Eva spent 20 minutes with me, showing me the kiosk, and also how to get the app on my phone. She explained how I could use it if I got my prescriptions at Walgreens. She worked to
adjust coloring of the print, and was very gracious. What an asset she is to Walgreens!
Review by Foo Rosberg2 months ago
This is what happens when you have huge corporations and pop ups on every street corner. Once you have grown so large there is no fear of going under due to absolute ineptitude and complete inability to perform job duties. this is an absolute offense to the American educational institution. I have personally witnessed more professional highly trained staff members working for McDonald's oh, and these people are responsible for the health and welfare and in some instances life or death situations. The human race is dying my friends and it will be a slow death due to expectations of mediocracy being rewarded as excellence. I truly fear for the future of our children. Our country has lost all ambition and drive to become something more then just barely passing. I have dealt with nearly 15 different Walgreens stores and the brightest among them I would say probably got by with a d average from a community college and that it's giving him a little bit of Grace.I truly wish I could tell people to seek out small mom-and-pop pharmacies but unfortunately they've been eaten up by these large corporations that don't care about you and will one day give you a medication that will probably kill you. welcome to the future of pharmaceutical distribution good luck you'll need it
Review by Hugp2 months ago
I received a message from "Walgreens" that a prescription was due. I ordered it and received a response that it would be ready with a scheduled pick up time. When made a special 30 mile trip to pick up, the pharmacy tech informed me "it was too early." I explained that I had received instructions it was but that did not matter. I spoke with manager "Mike" and was informed that the message was generated by a "third party" and that he would speak with his manager about the problem. I requested to be contacted, but nobody called. I got another message that another Rx was due. Again the same run around. On the second order I included a note requesting that if they could not honor the quoted pick-up date to please call me. But nobody called. So TWO wasted trips.THIS HAS BEEN GOING ON FOR YEARS!!!! I have written before and nobody ever responded. Website contact form does not work. I will be posting this on google and every forum I can find. I am now in the process of transferring all my monthly scripts to Optum Rx, mail order. Thanks for nothing. Edward "Ralph" Kinsley
Review by Nsir2 months ago
I am 54 years old, I've had two major spine surgeries which leaves me in a lot of pain every day in which I have to see doctors for every month. I went to my local Walgreens at 9100 Telegraph Road and Taylor Michigan 48180 to get my prescriptions filled, I have many prescriptions for different health problems, some of them are for pain, like I said I get these prescriptions filled every month. The other day I went to get my prescriptions filled and they notified me that they would have to call my doctor's office to confirm my narcotic medication, which I said was fine and that I would be waiting for my medicine. After 45 minute wait I can hear that she was talking to my doctor's office, after the pharmacist got off the phone she came to me add immediately and told me she wouldn't be filling my prescriptions. I asked her why she wouldn't be filling them since she just spoke with my doctor's office, and she told me they wouldn't give her the information that she needed. I asked what information is that, she said she didn't have to tell me that, I said I'm the patient why can't you tell me, she said I'm the pharmacist and I don't have to tell you anything and then handing me my prescriptions and told me to go get them filled somewhere else. I then went to my doctor's office and ask them if anything had gone wrong during the conversation with Walgreens, she said no, they asked what your diagnosis was and I gave it to them and that was the end of it. I then went to another Pharmacy and filled my prescription without any hassle or problems at all. I went home and immediately called Walgreens corporate office to make a complaint about how violated I felt at the Walgreens store that I was dealing with, and also the pharmacy and their staff were saying things so loud arroungthe customer's, they could hear my medical business which to me violates HIPAA laws. I spoke to a lady at their corporate office who just takes down information and passes it on, and was told somebody would call me within the next two business days. The next morning I got a call from that person at Walgreens corporate office, I had told him exactly everything that had happened to me at the Walgreens store, including the fact that she was yelling my medical business out in front of everybody. I express to him that everything about my situation was legit right down to her calling my doctor's office to get the information she needed to fill my prescription and was still refused, and apparently the pharmacist gave quite a different story which is a lie. I even offered the person calling me to call my doctor's office to confirm that it was handled correctly, and he continued to defend his pharmacist saying she has the right to refuse anybody that she wants even if she's offending a loyal customer and a patient that does business at Walgreens. I was profiled and was discriminated against with prejudice. I personally will never shop at a Walgreens ever again, as a patient and just simply a human being I will never let that store treat me like that again. It's sad we live in a world where big corporate stores like Walgreens can treat people badly anytime they want, for no reason at all. I'm going to add a photo of my back after my operation.
Review by Neji2 months ago
Used to go here every month for 4 years for the pharmacy and then the last time my Dr changed my prescription and the pharmacist told me he would not fill it and gave no reason why.. Worst customer service I have ever experienced!!
Review by Democracy2 months ago
Walgreen's Pharmacy - Oceanside, California - on Mission Avenue: Pharmacy Department is incompetent -- they're a ZERO. Their pharmacy staff is rude to customers, wait-time is extremely long, poor and slow service, and the pharmacy needs to be completely re-organized.
Review by Roggero Merzlikina2 months ago
What do you do if your Manager in the store is very rude and very unprofessional? Your store manager as what he introduced himself, named Josh at Clinton, Utah store is an a$$hole. That is also according to one of the cashier. She said their store Manager Josh is an a$$hole and good thing is it's her last day and will not be able to dealt with him. But VERY TRUE, he is an @$$hole. He didn't treat us right. He said that couponers are committing fraud. Because when we check out we are not paying anything. And that we are getting free stuffs. First of all, we use coupons to save. 2nd, it's not free. We earned points because when u spent this much f $$$ you'll get points back.im sure you know what I'm talking about. 3rd, I'm checking out paying over $300. I bought weighing scale that is on sale at $27.99, I bought blood pressure monitoring for my mom worth $89.99 and glucerna for her diabetes. I bought candies that are on sale for me and for kids. I was using coupon for the candies and then the treatment became different. How could you intimidate someone that is only trying to save and accusing you are fraud? Telling me that I'm getting all of these for FREE! Halleluia I hope it's free. I told him to ring it and see if I'm not going to pay anything? And he want us to leave. Seriously??? Manager of Clinton Utah Josh. I don't know how you got the position but clearly aside from being an a$$hole( according to one of the cashier which I'd like to say I second the motion) you are BRAINLESS also. Where the heck your brain was? Eaten by zombies? Walgreens I'm so disappointed with your Manager. I'm glad I changed our prescriptions to CVS. I heard you guys closing some stores anyway. I hope this is one on the list. And hope Josh will be coach how to do his job well. We are still customers either someone is using coupons or not, treat us equally.
Review by Hafizbob Asleson2 months ago
Walgreens pharmacist lies to customer!!! I am disabled and went to fill my pain patches!! Mike the pharmacist immediately told me I would have to leave store while he filled my script! Mike stated while dangling script in my face that if I did not leave he would refuse to fill my script!!! I left and called other pharmacies and was told there was no such rule!!!!! Stay away from Walgreen's this store lies and threatens customer!!!! Store did nothing!!!
Review by Armik2 months ago
The Walgreens CEO should try being a customer. Absolutely no regard for customers' time. Automated system is pathetic. What if I am sick and my voice isn't functioning, yet it defaults to voice without a prompt for key touch. And then you need to waste your time listening to unimportant sales pitches on flu shots and other services before being able to do a simple order.
Today I had an auto-refill not being filled so I called and had to wait to talk to a technician, who was clueless as to why I needed to talk to him. I had refills within window available. Then they said it would be ready at 1 PM 2 days from now. I didn't need it earlier, but asked why and was told he had to transfer me to a pharmacist. Not necessary, but if there wasn't a near monopoly in my neighborhood, I would go elsewhere.
Review by Anonymousboy2 months ago
Worst place ever. Lady mad is wait 3 hours. While my kid had a broken arm. Crying the whole time. She didn't care.