Waitwhile Reviews

We used Waitwhile for two months in the frame of the VR Arles Festival 2019. We welcomed about 40 000 visitors and each of them registered for one of the 18 immersive experiences presented at the festival. We used a rotative screen to indicate the waiting time per experience in the festival's patio. The system proved to be very efficient and easy to use for our staff. Waitwhile's customer service has been very helpful before during and after our event ended. I would highly recommend their app.

Really great team, the only time we hit a snag they troubleshot it with us in real time!

Waitwhile was exactly what we needed. Its easy to manage and work with, and gave our customers the flexibility to shop other vendors while their place in line was maintained. We received nothing but great comments about how smoothly our business ran, which we directly attribute to Waitwhile!

Excellent product. Great service.

WaitWhile is a truly incredible product that more companies should utilize. It allows for line management and will increase customer satisfaction for any service that usually requires a line. I can not recommend it highly enough!

We used this app to coordinate over 700 people moving through a line during the course of a three hour event. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app‘s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. I would recommend Waitwhile to any organization seeking to improve their customers’ experience by preventing long lines.