I purchased two pair of shoes for my girlfriend and had to return for a smaller size, I printed out a return label and opted for store credit but realized the shoes might be out of stock by the time I got the store credit so I ordered the second two pair in a smaller size on my card again. I called customer service and asked if the first two pair that I returned could go back to my card instead of store credit, she put me on hold for two minutes and saw my return tracking was due that day and promptly refunded my original purchase to my card and didn't charge me the return fee. Great customer service
Review by Kaklin7 months ago
Even if you're making a very simple, local return, they'll charge you $8 for a refund. If you don't want to get gouged, you have to settle for store credit.
I've never encountered a policy like this with other vendors, including international stores for whom returns are legitimately expensive.
This is just greedy and anti-customer. Pure and simple. Shop elsewhere!
Review by Tykeem Adolfsdottir1 year ago
I saw a VC jacket on Macy's website. Wasn't sure of my size and they were out of both sizes I wanted to try. Was able to order them both directly from VC website, for $60 more than Macy's. 3 weeks later still no delivery on the jackets. I emailed customer service that I had the tracking info, though shipping updates had stopped 6 days prior. I asked them to request a trace on the package . They wrote back with zero niceties, just gave me the tracking number, which I told them I already have. I tried two more times with CS. The last person said I chose Surepost with UPS so that I could get free shipping and it takes 6-8 weeks for delivery. That was a complete lie. I only chose free shipping, there was no mention of Surepost or 6-8 weeks. I would not have made the order. I order from Macy's, Nordstrom, Lands End, etc. Everyone offers free shipping for orders over $100 (sometimes less). And, normal delivery is in 3-5 business days tops. Once I do get these jackets, I have a feeling I will struggle for my refund on the one that doesn't work out, now that I read other reviewers struggles with this company.
Review by Bafford Lutzker1 year ago
I purchased a pair of boots from the Vince Camuto website, but they were too big, so I needed to exchange/return them. Vince Camuto does not offer return shipping labels. You know, the labels every other merchant offers, and then they deduct about $12.95 (for the size of a boot box) from the refund. I had to pay $35.00 to ship the boots back to VC. I don't expect free shipping for returns (though, many merchants offer this), but to not offer return shipping at a reasonable cost is unheard of these days. I will never order from Vince Camuto again.
Review by Hunab1 year ago
Great designer with super stylish yet classic pieces. I own a few pair of shoes and some purses by Vince. They're very good quality and well made.
Review by Kaemon Cassille1 year ago
I'm honestly a huge perfume horde and Vince Camuto has some great ones. I love their subtlety (who wants to stand next to a person trailing a cloud of overpowering scent ?!) and their staying power (you can still faintly smell it at the end of an 8 hour work day)!
Review by Hernanraul Bedoyan1 year ago
My husband gave me some Over the Knee boots for xmas- they were cute, but didn't fit well so I tried to exchange for a smaller size. Had to call and email before I got any response- no exchanges, and that I'd have to pay return shipping and they'd credit my husband's card and I could re-order. Super annoying, but OK I played along, payed $35 to ship these boots back. Found some other boots on Zappos so I ordered them and got them 1 day later, and pretty much forgot about the Vince Camuto credit.... until today. Just reviewed our statements for the 3 months since they received my return (I paid for tracking)-- no credit. So basically they stole $150 (plus the $35 shipping). Some of their stuff is cute, but definitely steer clear of ordering directly from them- they'll take your money.
Review by Reemo Willhoff2 years ago
I purchased a pair of white heels that didn't look like they were designed for a bride. Ladies, if you are on the market for white heels, you know this is a challenge. Long story short, I found a pair I fell in love with at the Vaughan Mills location. Price was not an issue cause I wanted them so badly. I purchased them last year and this year, they ripped. The store manager turned me away calling the rip a "wear and tear". I contacted their C.S. by telephone and was told they have 1 year warranty with receipt. I got 2 different answers but both were rejections. Besides, they do not allow any returns or exchanges on purchase. My co-worker purchased a pair of ballerina flats to wear around the office (carpeted). The shoe peeled away from the sole only 1 week later. She too was turned away. The store offered to glue the sole lol
Review by Tribbler3 years ago
I love Vince Camuto shoes. I never write reviews, but this customer service experience deserves one. I ordered boots via 1day air mail ($27) to wear on New Years Eve. UPS did not deliver due to an incorrect shipping address. I checked my order to ensure I did not overlook info. All my info was correct, however, when Vince Camuto shipped my order, the apartment number was missing 1 number. 3 days later-still no boots. I emailed customer service to get a shipping refund. Their response was that it isn't their error so they cannot issue a refund. Are you kidding me??? It sure wasn't my error! Maybe they should double checking shipping information before sending out their orders. Even though I love the brand, I will not order again. NO ACCOUNTABILITY! I will be telling all of my friends as well since they are dedicated shoe purchasers! So disappointed in what should be a higher end brand!
Review by Linxs3 years ago
I placed an order 2 weeks ago that still had not shipped. I emailed and spoke with customer service and this situation has not been handled well. I feek like VC has, AT BEST, failed in providing timely and helpful communication, but more likely, been intentionally deceptive. Not what I would expect from this company. The saying you get what you pay for is not applicable here because with the service received I would expect Walmart or Dollar Tree prices.
When I spoke with customer service yesterday I was told the order had not been processed and no furthet information was available. I requested to cancel the order and was told I couldn't and I'm responsible for the cost of shipping to return the merchandise. When I asked to speak to a supervisor I was told that she (apparently there's only one) was gone for the day and not back until Monday. Further, I was advised that the shipping department was my best option for follow up but that they were also gone for the day. This really confused me because later that night I got an email from the shipping department stating they had shipped the order. I guess they were still there, unhelpful communication or deception...you decide.
Vince Camuto is rated 2.0 based on
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