VidaXL.nl Reviews

Have been busy to get my package for 3 weeks. Had to call them 4 times and finally had to cancel delivery. But they contacted me and will deliver again. So hopefully I can enjoy my new greenhouse soon!

HORRIBLE!
The metal cabinet arrived with several pieces dented, it can’t be put together as it is, and one door will definitely not close.
I identified the damaged pieces as they requested, and for weeks now, they keep asking for more time to get to a solution.

Its absolutely terrible. I order a packadge, but it is incomplete. Can happen, i want to call them. After 12pm they do not have time to answer the phone. I try the chat on the website... No employee available at this moment. ( I try several times between 2pm and 5pm)
I sent them an email around 2pm... No answer yet.
More and more companies act like costumers kerp them from work to much, so they hide phonenr or just shut it off. Am i the only one who thinks that is just rediculous??? It literaly drives me up the wall!

Although I was not very happy with the quality of the product I have to say that the aftercare and service of the company was excellent. Thank you.

I ordered a table on the website the 29 of May 2019, supposed to be delivered within 4 working day so 05/06. I changed the delivery date on 06/06. I contacted DPD about the time of delivery the day before and they informed me that the package was damaged and that they will not be able to deliver it on the planned date. So I contact your customer service who confirmed that it will not deliver the same day 06/06 so I took a day off for nothing and the customer service told me they will come back to me before the end of the day to check if the product was really damaged but they came back the day after (DAY OF THE SUPPOSED DELIVERY) They informed me they will send an other package.


I received an email from DPD ON THE 12/06 that they will deliver it today between 3pm and 4pm but I was not able to be here because I am working.

I asked to change it on the Saturday they informed me that they can't without instructions from the seller. I then contacted VidaXL by chat (Took hours to have someone online). The person told me it's not possible so I called the customer service. First this person said it was not possible, she cannot change the date, she cannot cancel my order. Really nice ...

She told me that DPD don't do delivery on Saturday that it's not true! She repeated many times that she told me it is not possible for the end told me that she will ask for DPD if it is possible. And I got proof that DPD deliver on Saturday.

She refused to pass her manager and when I asked to receive a confirmation by email or the fact she will contact DPD for a delivery on Saturday she HUNG UP THE PHONE. I NEVER HAD SUCH A RUDE PERSON ON THE PHONE.

I have been waiting for a table since 2 weeks now I was patient and as a company they just don't try to find a solution.

It is such a bad experience and waste of time. They still didn't cancel my order and I don't know when I will refund my money.

Do not order with them, there is no customer service or after sales.

Anderhalf jaar geleden een parasol gekocht via VidaXL. Nu is de ophangsysteem los komen te hangen en is het parasol niet meer te gebruiken. Dit geprobeerd op te lossen via VidaXL en doorgestuurd naar de verkoper achter VidaXL: Beliani Nederland. Beliani klantenservice dame geeft aan dat de parasol 2 jaar garantie heeft. Prima zou je zeggen. Productspecialist meent dat het loskomen vanwege weersomstandigaheden is ontstaan en dus is de garantie niet geldig en kunnen zij mij niet helpen. Ik blijf dit soort praktijken bijzonder vinden. Is een parasol dan niet bedoeld om buiten te staan, in de weersomstandigheden? Is het niet zo dat een garantie van 2 jaar tegen fabrieksfouten, toch echt twee jaar betekent? Ik vind het ook bijzonder dat mijn account nu bij VidaXL verdwenen is en ik niet meer kan inloggen. Mij maakt het niet uit, ik heb alle emails nog, maar dit komt mij erg verdacht over.
Nu dat ik op meer fora lees over VidaXL en Beliani, kom ik er achter dat deze twee bedrijven heel gedreven zijn in het verkopen van slechte kwaliteit en bijzonder gedreven in het niet geven van nazorg. Ik zou hier nooit iets kopen als het je iets meent dat je waarde krijgt voor je geld of garantie aan kan spreken mocht dat nodig zijn. Geen nette bedrijven deze twee.

After a bad experience costumer service contacted me to apologies and they really made an effort to solve the problem. They also explained they're working hard to provide better service, because they understand they dropped the ball a few times.
I don't see this attitude often, so I believe they mean it and the promise they made to me, was kept already the next day, so I believe they are serious about making it better.

Have been busy to get my package for 3 weeks. Had to call them 4 times and finally had to cancel delivery. Very bad services and very rude.

At first my order was delivered in time and correctly. After a short period of normal use, the Item (a ligbed/sunbed) was broken. Tried to contact them through their chat, not possible. Then sent them an e-mail with an official complaint and picture. This was 2 month ago, they still try to avoid replacement and refuse to give money back. I gave them a 30days deadline, hope they will understand and respect customer rights.
After I finally got in contact with a real medewerker, they understood my issue and accepted the claim. We agreed the long hassle was due to their initial staff not properly aware of the legal situation. I got my money back. A good rating seems important to them, which is really good news. I therefore happily upgraded my rating.

I truly regret to have ordered an Item on the VidaXL website. At first it was delivered in time and correctly. After a short period of normal use, the Item (a ligbed/sunbed) was broken. Tried to contact them through their chat, not possible. Then sent them an e-mail with an official complaint and picture. This was 2 month ago, they still try to avoid replacement and refuse to give money back. I gave them a 30days deadline, hope they will understand and respect customer rights. Next step will be ACM. Hope not necessary.

Completely useless. Massive waste of time.
They indicate that return sending is free. But that does not hold if you buy via their website from another shop. This all you have to figure out yourself and they assume that you just know that. In the end the unsuspecting customer buys something from them and then when if you want to return you need to pay for the sending costs yourself. Well, then it should say so clearly on the website. But instead they use the marketing "free return" as if it holds for all items.
I exchanged multiple messages with them also over the phone, but they just pretend as if its obvious that this procedure is clear for everyone.

I have ordered an item more then 2 weeks ago, until now I haven't received anything. This company doesn't communicate at all. For 2 weeks I don't have an idea when my products are coming of if they are coming at all. There is no working track and trace system. The delivery company they are using are completely unreliable.

At first my order was delivered in time and correctly. After a short period of normal use, the Item (a ligbed/sunbed) was broken. Tried to contact them through their chat, not possible. Then sent them an e-mail with an official complaint and picture. This was 2 month ago, they still try to avoid replacement and refuse to give money back. I gave them a 30days deadline, hope they will understand and respect customer rights.
After I finally got in contact with a real medewerker, they understood my issue and accepted the claim. We agreed the long hassle was due to their initial staff not properly aware of the legal situation. I got my money back. A good rating seems important to them, which is really good news. I therefore happily upgraded my rating.

Ordered goods with a delivery date of 4th June. On 2nf June I received a "ready for delivery" message and a DPD tracking no. The VidaXL website states the goods are in the distribution center of the carrier company. DPD website, however, states it hasn't been shipped yet. The "customer care" department tried to lie about that and in the end admitted it hasn't been shipped yet and they don't know when it will be (!!!). They keep my money and I don't have goods I really need. Never again, VidaXL!

Bought a couple of sun loungers from this company. One split almost immediately and the other is splitting. They have been used twice (not by overweight people). I have contacted the company. They offered me £8 compensation and said I could keep the loungers. I replied this was not acceptable and could they please replace these faulty goods. I have not heard back to date but will keep you informed if their customer service improves at all.

Really a bad service from this company. I ordered a drawers from them and paid online. There was specified delivery in 3 weeks. After the 4th week i didn't get any information and i didn't received the drawers at all. I had to write them what was going on, and they told me that there was some problem and that the drawers was not in stock anymore, that they could refund the money or it was possible to wait for the new stock.
I decided to wait, and finally after two more weeks i got email that the drawers was ready for shipment.
I kindly asked them to please inform me about the delivery because i work and i'm not at home at certain time of the day, and the answer was that this was not a problem, that 3 days before the delivery the would contact me to make an appointment.
Today i received a call from the driver of the delivery company that in 15 minutes they would arrive at my address for dispaching the order. I have checked the tracking online and it was still on preparing.
Such an unprofesional service, support not able to give you a proper answer. You can find better shops out there than this one!

Terrible.

Their customer service is terrible and they don't seem to know how logistics of their own business work.

Orders come with the wrong part or missing ones (ALWAYS) and when you contact them they have completely different instructions than the ones you receive with the product, so it is a 1h process to figure out which parts are you missing.

The worst!

The staff and customer care were amazing. Answered thoughtfully with understanding. Even provided return slips for home pick up of return delivery!! (when postNL wouldn't ship the packages for being too heavy).

Will definitely order again because of their staff's honesty and professionalism.

I ordered a table on the website the 29 of May 2019, supposed to be delivered within 4 working day so 05/06. I changed the delivery date on 06/06. I contacted DPD about the time of delivery the day before and they informed me that the package was damaged and that they will not be able to deliver it on the planned date. So I contact the customer service that confirmed that it will be not delivered the same day 06/06 so I took a day off for nothing and the customer service told me they will come back to me before the end of the day to check if the product was really damaged but they came back the day after (DAY OF THE SUPPOSED DELIVERY) They informed me they will send an other package.


I received an email from DPD ON THE 12/06 that they will deliver it today between 3pm and 4pm but I was not able to be here because I am working.

I asked to change it on the Saturday they informed me that they can't without instructions from the seller. I then contacted VidaXL by chat (Took hours to have someone online). The person told me it's not possible so I called the customer service. First this person said it was not possible, she cannot change the date, she cannot cancel my order. Really nice ...

She told me that DPD don't do delivery on Saturday that it's not true! She repeated many times that she told me it is not possible for the end told me that she will ask for DPD if it is possible. And I got proof that DPD deliver on Saturday.

She refused to pass her manager and when I asked to receive a confirmation by email or the fact she will contact DPD for a delivery on Saturday she HUNG UP THE PHONE. I NEVER HAD SUCH A RUDE PERSON ON THE PHONE.

I have been waiting for a table since 2 weeks now I was patient and as a company they just don't try to find a solution.

It is such a bad experience and waste of time. They still didn't cancel my order and I don't know when I will refund my money.

Do not order with them, there is no customer service or after sales.

Never Recommend this fake company. Please do not order anything. Always sending wrong items and damage things.

The quality of two side tables I ordered was horrible; one broke during assembly and the other had a screw sticking out that would scratch our floor. They only sent me 1 return label for 2 boxes so I had to pay the return postage for one of the boxes myself and they are refusing to refund that

Update: After the review, vidaXL got back in touch and offered to refund the return postage.

Terrible service. Placed an order for a sofa and both left and right arm of the sofa are missing. I placed an complain and no reply, theír phone line seems to be not working for days, which is ridiculous!
Had 2 chat sessions and according to the employee supposed delay in package C, which is not even mentioned in my order account, ithe acruelly said that the product has been send... but missing parts are no where to be found!! Delivery would be in 3 working days, then the lady told me it takes 2-4 working days, which is a lie! Placed my order on 11th of February and I'm an left with a sofa that is incomplete!

I've already approached legal help through klacht.nl, because this is ridiculous, nobody gives a proper solution and the chat sessions ended in a simple oh you have to wait.. I've been waiting and no missing parts

I tell you never order from them, because when it goes wrong they scam you and make no effort to resolve the issue! Neither can you reach them, because either they do not reply or their phone is continually not working!!

If I had know this earlier I would definitely not do any business with them!

Honoured a misplace of almost £200. Now THATS customer service!

Hello
This is my worst experience with shopping online ever, I returned some products and did not get the refund. No contact from the company no interest at all to solve my case. I lost over 400 euro.
definitely don't recommend it ! Please watch out.

EDIT: Customer service contacted me and made sure I will have a replacement ASAP. Thank you for the excellent service.

THIS IS NO LONGER VALID:
I have ordered a product on 31/3 and I'm still waiting. On april 3 I had an email it's ready for shipment. It's now april 15 and no single mail anymore.
Tried to call them but the waiting times are enormous.

I wrote them an email now to see what the issue is. Hopefully they will respond to that and make sure I have the product in house quickly. If that is the case i will adjust my review.