Victoria's Secret is my favorite brand. I ordered my swimwear here. I like it so much. It's my best purchase ever.
Review by Hayhoe1 month ago
I have had 2 awful experiences within 2 days with your Customer Service. Extremely clueless, not sure what the offers or deals are currently offered. Had your Whole website plus numerous emails saying Buy 1 Get 1 Free including bras, even picked out the list of the ones included. I added them to my cart, the offer code was not honoring it, I started chatting with customer service the 1st time. Was told yes it is a current offer of B1G1F, and the price difference will reflect. I asked when, before I place my order with the regular price items. All of a sudden, no its not valid, we are just doing a discounted rate. So false advertisement!? Very upset, been told one thing, but your website is promoting something completely different! I decided not to buy anything. Was not going to be a returning customer. I decided to try it again, for my daughter. Once again, issues with the offer codes, placed the order anyway. Got my order number today in my email. Decided to check out my VS Account to make sure everything went through ok, no orders were found! So I reached out yet again! This time, the person I spoke with Drema, absolutely clueless. Had no idea what I was talking about yet alone asking. Still have no answer on why I have no recent orders in my Order History. I do know I will not be a repeat customer and will make sure my friends and family know of the horrible service you are now known for!
Review by Anechka1 month ago
Ok use to be my favorite place. The people at southwest know me by name. I love shopping there the perfume robes pajamas underwear you name it. However I am regular have all their perfume only buy there underwear. Every year my daughters and granddaughters Christmas comes from here. So this year what’s different? First off the online folks lost my order, they have the money just lost the order. Atleast they are polite about it. Mind you this was after a call to order originally where the first pone person hung up and the second said I had a sexy voice? Colorado Mills mall was so rude when I went there in the first place, or I would not of needed to order on line to start! Tonight they were very confused how the sale worked changed how I got my 20 dollar cards and almost forgot my free blanket. What’s worse is one pack of socks did not make it in my bag atleast buy one get one free so not really a loss. But all the little things are now boiling over. If I’m going to be treated inconsistently how do I know what to expect. Anyway I sure can start looking around for other places. Victoria is falling for sure.
Review by DRedSpain1 month ago
Terrible service. Still waiting for items ordered on Black Friday, have been promised a re order of someitems and refund of others but will wait and see if that happens ... their excuse was”it’s the holidays that have caused the issues” AVOID AVOID AVOID. I’ll never order through them again
Review by HilsMacc1 month ago
Very quick shipping to Europe in comparison to other stores, great prices during sales. One of my favorite things to wear.
-1 for not shipping discreetly / not offering an option for discreet packaging.
Review by Keudy Derrow1 month ago
They have a sale online and an end date and time...got it! Here you are shopping online and loading things up in your cart and they change prices throughout the day! It can even change right before you checkout! It has happened to me on two different occasions now during different sales, so now I know it wasn’t a glitch the first time and the sale is still going on right now with completely different prices on things or not even on sale anymore from an hour prior! They should know I don’t just go ahead and buy these things if they think it’s a good way to make more money...I walk away frustrated from the whole thing entirely. Waste of time.
Review by Jodast Diamondbacks1 month ago
This is an appalling company with dreadful customer service. My daughter ordered underwear from VS on 19 December. She received a confirmation email and her card was charged. 20 mins later she received an email cancelling her order due to an ‘error in processing’. A week later no refund had been received so she contacted customer services. They said refund had been issued and that she should order again and they would then refund shipping costs as an apology. She ordered again, was charged and that order was then unilaterally cancelled 20 mins later due to processing error. So she is now £90 out of pocket and no sign of any refund. They claim the error is her fault ne side she closed the browser window before the order was complete but she didn’t - they even sent a confirmation email! I would strongly advise avoiding ordering from their website as it simply doesn’t work and they cannot be trusted
Review by Madladz1 month ago
Poor quality panties and bras. Purchased 10 pair panties 2 pair split at seam an hour later. Clasp on bra broke on 1st day.
Review by Bafford Jobey1 month ago
Twice I placed an online order but they refused to ship it to my address because I had apparently bought something and owed them money, when I had never made a vs transaction. Customer service is terrible.
Review by AlyKoby1 month ago
I had a defective Crush perfume bottle. The store told me it was discontinued and to contact customer service. Customer service said they would send a gift card to replace the minimum value of the product. Meaning they are cheap and won’t pay the actual value of the item you paid in store. Then to make matters worse I never received the gift card and when I called customer service to follow up they stated they did not have any history of sending me an order and referred me back to the store. Victoria Secret customer service is truly a let down at the store and on the Customer Service phone line.
Review by Londarius1 month ago
Delivery times are an absolute joke, order a month in advance.
Brought as a Birthday gift and has still not arrived. Next day isn't even an option. In this day in age, I would expect this to be the standard among large companies such as this one.
Review by Houlker Tinubu1 month ago
The worst under garments ever. Express is way better. I bought bras that the band was bad when I bought it, and messed up just from washing by hand after a few times. The bras last maybe a few months if your lucky. The under ware rip quick, and do not last long at all. Target has better under ware. I have shopped at VS a long time. I have undergarments from 15 yrs ago that is in better condition than something I have bought only a few months ago!
Review by Stachia1 month ago
I’m obsessed with Victoria Secret!
I go crazy in store when I’m on holiday in the U.S or when I’m in London as their New Bond St store is where dreams are made of lol.
They have recently opened a store in Glasgow (my hometown) which is great but unfortunately doesn’t carry their full collection, particularly their gym collection.
Also, I shop with them online and never had any problems bar once where they sent me the the wrong thing but their customer service team were excellent and fixed the issue right away.
They do excellent special offers too, I was in store just yesterday and was given a 40% off voucher as I walked through the door which got me my yummy winter fluffy robe for practically half price.
Please bring us more and more lounge wear, sleepwear and lots of pretty pinks.
One last thing, I hope VS get back to thriving in business before the PC snowflakes completely ruin them and spoil it for everyone else who absolutely love them.
I’m a very happy loyal customer and will always shop with them x
Review by Hoster1 month ago
Lucky to get 1 STAR!!!! So very, very disappointed. Ordered well in advance of Christmas (6 weeks in fact) constantly being told, oh wait until this date, then another, to then be told at this late stage, oh sorry order was NEVER attempted as our courier let us down. We will refund your order!!! What good is that? 3 days and I have to find similar item which is now impossible! Don't bother ordering from this crew, they will let you down and don't have the decency to TRY to make amends!!! 😢
Review by Ellzthecc1 month ago
Purchased items online in the sale. Very happy with the quality and price.
Only downfall is, I had to wait a while for delivery during the Christmas period. It would’ve been quicker to go to the store.
Review by Alayane1 month ago
Well there seems to be a long list of reviews that are the same thing I'm experiencing. Ordered a Christmas present on the 5th December and I'm still waiting now. I've tried to track it down but I have had no confirmation to say it's on the way but they have taken the money out. Looks like if it ever comes it could be a birthday present for July. Very bad service so far, next time I will force myself to go to the shop instead of online.
Review by Gonzlao1 month ago
Ordered on Black Friday and paid postage as wasnt to the value of the free shipping to the UK. Received order today and it was someone else's order along with all their details!!! Contacted customer services and really not bothered and now they cant ship to the UK in time for Christmas!! When I said I had some else's details and order they just said bin it!!!! So neither of us will get our orders and they dont care!
Review by Mukal1 month ago
I ordered 5 gift cards from 5 different companies this year. Victoria's Secret is the only one who delayed the order by calling back to verify the mailing address that I had already given them. Not sure what the scam is with these guys but now I understand why they have been going out of business due to lousy service.
Review by KBreed Brandhagen1 month ago
This company.. ugh. Why do you have a Canadian site that ships from Ontario in US currency + duties. I purchased bras for Black Friday BOGO; I got four bras, two being free. When it was all said & done I didn’t realize my total was in US currency (+duties) until way after I purchased it. My total ended up being just under $200 CAD. What the hell is this..they’re just T-shirt bras, so you’re telling me they retail for aprox $80 each in store? How is this even a deal? I couldn’t cancel order the order right after I purchased either when I realized the costs. Awesome 👍🏻 beware online Canadian shoppers! 🤑🤑 go to the actual stores. Also I couldn’t return them in store, I had to pay $10 to ship the package back 🤷🏼♀️.
Review by Anzie1 month ago
Horrible delivery Service. I whish I could give zero stars. I am not the only one having these problems. What the hell is wrong with VS. ? I ordered on black friday and waited for my package 3 weeks now. Every time I get an email saying I will get my order in two days or I will get it today, but I did not receive anything yet. i contact them and then they say it is just lost. They don't even care..Never again and after all that why should I want a replacement?
Review by Araavind1 month ago
I received a Christmas gift from someone who doesn't have much money, and they wanted to get me a special gift. I opened my Victoria Secret's gift and there was a Holiday rewards gift card in it that was $20 off $50 purchase, my gift giver was so excited that I got a gift card with her gift. BUT the card expiration date was use between December 4th and the 18th, 2019. Christmas is the 25th, how was that actually useful, so I was in contact with Victoria secret and they said they couldn't give a $20 promo code in place of it, only $10, What.... they can't afford a $20 promo code. I won't buy anything from them ever again. I have 17 females in my life plus myself, kiss it Vicky!!
Review by Mankellynn Selariu1 month ago
I placed an order, received email confirmation immediately and my credit card was charged. A short time later I received an email saying my order had been cancelled.
When I contacted customer services I was told my order had been cancelled due to a processing error.
However, my credit card has been charged and I have been told I will have to wait up to a month for a refund!!!!!!
As I was never, ever going to receive my order, my card should not have ever been charged.
This is a sinister ploy on behalf of Victoria's Secret to earn interest on my money when they didn't provide me with a service in the first place.
Will never, ever buy from them again and suggest you don't either.
Review by Eusko1 month ago
Ordered Christmas gifts online. Waited over 2 weeks for delivery - items were not delivered- only to receive an email stating “items returned and your order will be credited”. BE VERY CAUTIOUS WHEN ORDERING ONLINE FROM VICTORIA’S SECRET FOR GIFTS THIS CHRISTMAS as gifts are never delivered with no communication whatsoever.
Review by Skrizoon2 months ago
Worst costumer service Period ... I bought my Xmas presents 3 weeks ago and they don’t even send my orders I contact them for get cancel my orders and they said sorry well send your orders as soon as possible in 3 weeks so thanks Victoria secret for f****d my Xmas presents b***t**s
Review by Grett2 months ago
I set up a payment to come out of my account. I set it up to pay my card off. It never came out and now they are sending me to collections. I owed $67.50 and now my balance is $124 .. I will NEVER shop at Victoria's secret again. I told the customer service rep that I would pay what I truly owed and he just argued with me. DO NOT GET A VICTORIAS SECRET CARD! THEY WILL SCREW YOU!!