Viagogo Reviews

I needed 1 ticket for Tomorrow Land in Belgium in 2019.
After purchasing the ticket for a high price (which I was willing to pay) I started reading negative reviews about Viagogo.
I panicked a little.
First I contacted the helpdesk of Tomorrow Land. They informed me that they had good experiences with Viagogo.
Secondly I contacted Viagogo. Tbh, my hopes weren't high. BUT they responded within 2 days with assuring info and a way for me to easily communicate back about my question.

As promised: approx. 4 weeks prior to TL I received a heads-up from Viagogo about my ticket. 2 weeks prior to TL I received an email my 'ticket', along with clear and proper information on where to get my bracelet on the entrance of TL.

On the day itself I walked up to 1 of the cassiers and she pointed me to the right place. There I showed my print-out + my ID.
Within 1 minute I had my bracelet and the party was about to start!.

In short: thanks Viagogo for providing that 1 ticket and for the excellent service.

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Just before my purchase of my TL ticket, I also ordered a ticket for Michael Bublé (show december 2019) from Viagogo. (I didn't bother to read reviews about Viagogo just yet)
This week I received an email to offer me a free upgrade for better seats. I'm confident that I will receive my tickets in time and without hassle.

THESE GUYS ARE MASSIVE SCAMMERS! DON'T MAKE MY MISTAKE!

Scam Scam Scam, don't ever buy tickets from viagogo! horrible customer support and they sell you tickets for high premium which you can't use!

Avoid at all costs

FC Porto tickets, which we purchased from VIAGOGO, changed their match from a Sunday to Friday. The company notified us and said we could re-sell the tickets if we were unable to attend. We tried to do that and were IMMEDIATELY told by VIAGOGO that it was too late. We then emailed VIAGOGO to get an explanation and they just sent us a form letter response. The company is AWFUL! DO NOT USE THEM!

Trying to sell tickets but 'buyer' doesnt accept transfer. Viagogo only pays out after the concert.
No way of contacting them to cancel or get support. Worst service in a long time. Don't use!

Viagogo is
1. completely OVER-PRICED: two tickets worth €198 in total, sold for €432 by Viagogo.
2. LYING: the customer service told me that they did not sell me the tickets. Instead they are only a platform which brings buyers and sellers together. Note: on my credit card bill, it only has Viagogo written all over. I was not contacted by the "seller" at all, instead it was Viagogo, who sent me the emails and the tickets.
3. a SCAM: they refused to take my tickets back and refund them, even though the concert was canceled and officially the tickets were taken back by the concert organizer.

If you want tix to an event- DON'T purchase from these crooks! You will never receive your tix NOR will they refund you your purchase price when they don't arrive!
TOTAL SCAM!!!!!

I bought two tickets on this site for a concert, I paid much more than it was displayed on the site and of course no refund, no customer service available. Then the joke comes: your ticket comes only days later and with someone else's name. So you cannot be sure you are the only one who got the same ticket and whether you will be sent home at the entrance of the concert hall. I ended up rebuying my ticket on an official website. Do not use this website!!

Bought tickets for my husband and sons Christmas for the U.S open at pebble beach California which was meant to arrive today still have not arrived paid 2 grand for these tickets they leave the UK today to head over without any tickets
Called viagogo few days ago raising my concerns about the tickets not arriving they told me they have been shipped called yesterday to say the still haven’t arrived told me yet again they have been shipped and should revive them by 8am today still not arrived called them back again and guess what she has said they haven’t even been shipped so so angry now have to wait for 1 to 2 hours for someone higher up to call me back we have spent 8 thousand pounds on this trip of a life time for my husband and sitting here in tears at the minute.
His life time dream of going to the US open and years of me saving for this surprise and I have nothing gutted !

Absolute con. Outrageous fees, poor customer service. Awful website. When you do get through to somebody they fob you off. Pathetic.

I was selling a concert ticket and got a UPS label.
I arranged the pick up and the UPS driver picket it up with two witnesses but never showed up on their tracking.
I tried to contact UPS but for them Viagogo is the sender and they can't give me any information.
I have contacted Viagogo 6 times now and always just got the answer that they are working hard on in.
UPS just confirmed again that Viagogo never contacted them or have tried anything to get the ticket.
So they simply don't care and my ticket is lost now and the only option I have is to report it to the police as stolen with Viagogo as the official sender.

Don't use them when you are selling tickets!
When there is a problem they simply don't care at all and just send the same email over and over again

I was selling a concert ticket and got a UPS label.
I arranged the pick up and the UPS driver picket it up with two witnesses but never showed up on their tracking.
I tried to contact UPS but for them Viagogo is the sender and they can't give me any information.
I have contacted Viagogo 6 times now and always just got the answer that they are working hard on in.
UPS just confirmed again that Viagogo never contacted them or have tried anything to get the ticket.
So they simply don't care and my ticket is lost now and the only option I have is to report it to the police as stolen with Viagogo as the official sender.

Don't use them when you are selling tickets!
When there is a problem they simply don't care at all and just send the same email over and over again

Disgustingly high service fees for trash service. They ripped off my parents by seliing them overpriced tickets (worth 50 dollars, and sold for 90 dollars). They are scammers and sneak in hidden costs. Terrible website for older people who don't understand the internet well enough to protect themselves from being ripped off. This business needs to die. horrifying the sick world we live in where systems like this feed off of taking advantage of people lacking ability of skillfully navigating the internet. They are parasites. Nothing more

I bought tickets for a Dutch soccer match, only finding out later that those are usually illegally resold tickets that are sometimes not accepted at the stadium. Ridiciously high admin costs. Had to resell them due to other engagement. That was a smooth process in which I could just enter desired price. Only to find out afterwards that if buyer is not admitted to stadium, I risk not getting paid. Luckily that was not the case and within promised 8 days after the event I got my sales price on my account. Risking not getting or not getting paid is a high risk, so will likely avoid viagogo although their processes are quite smooth and correct.

DO NOT use this website, they are scammers. Bought two tickets for Metallica and only after entering and paying with credit card, did the extra 40 Euro service charge fee PER TICKET show up. Not able to cancel. Use Ticketswap or anything else.

Concert was sold out so I bought 2 tickets here, had no trouble at all and I'm very happy!

Do not book on this site!!!!!!!

Do not book on this site, look further. They are criminals
When you are booking they make you believe that there are only a few tickets left. When you really want the tickets, for what ever reason, it puts a lot of pressure on you.
I bought 2 tickets for Zwanenmeer in amsterdam (they order 45 tickets on the same name and they sell them for more 100 %more than the original tickets!), I payed euro 279,43, It was money from a very small inheritance that I had received from my mother, who had died last summer.
When I received the tickets they had a price of euro €58 on it!!!!
I feel really cheated on. I hope bad Carma comes back to you!

Bought tickets paid over £180 for two tickets and never noticed they never gave me seat numbers, the tickets arrived a week before going and they cost the grand total of £27.50

Never buy from them unless you are DESPERATE,

RIP OFF

I found two tickets on this website for a concert, which the total price was 200 euro. However they actually put 60 euro booking fee on top of this price, without mentioning it clearly, while saying you have only little time left to purchase them.

I bought the tickets and realized I made a payment of 277 euro in total. Of course there is no refund option.

Just a modern day scam.

I paid 44 € extra that where not mentioned during the process

This is a big scam

Not at all easy to contact and money-grubbers to the fullest

Paid 10x the ticket price only to be be rejected at the door! I did get a full refund (100%) a day after the concert after I submitted all the forms. But I would preferred to avoid the embarrassment of being denied entry and having my kids cry their eyes out to miss the much anticipated concert!

If you are lucky you will ONLY get overpriced and tickets (up to 10x), if you are not so lucky you will be denied entry but maybe get your money back (like me!). I can only imagine worse things happening and there a many stories (check out victims of viagogo in Facebook). If I had just done a bit of checking I would have avoided this experience.

First and last time I am doing Viagogo.

So earlier this year we thought we were buying ‘great seats' at Def Leopard Wembley Dec 2018, as special treat for my parents, turns out they are dreadful seats at back and we paid appx £200 extra. Gig is next week! We had no idea as only got emailed tickets few days ago. We have ended up now buying my parents standing room only tickets through venue at £45 per ticket, [which is the face value of the seated tickets we bought through viagogo] to give them another closer to stage option but it will probably be too crowded.

We could have bought them a city break for the amount we have spent. So gutted the experience we wanted for them will not be as special as what we thought we paid for.

This site's tactics should be illegal. The way in which you are redirected through to their site when you are initially led to believe you are buying through venue - it's all so rushed you don't get chance to think... such shady business practice and my partner and I are usually very web savvy, kicking ourselves as we have bought lots of gig tickets with reputable reasonable companies.

Absolute con and ripping off both purchaser venue and artist. Even if you are desperate, please don't support these greedy scammers.