I am a new customer. Was extremely disappointed with the declining service I have received from my previous online vet store for the past 3 years. I had been waiting over a week for the previous company to get back to me after the promised a same day resolution to a mess up, Got fed up and found Vet RX Direct. The entire process was seamless. I spoke with the nicest agent, Tyler, who confirmed all was set. I got my order a few days later. Meanwhile, it's almost 2 weeks not and that other company in which I had been a loyal customer, has STILL not gotten back to me.
Thanks Vet RX Direct and Tyler!
Review by Asfak3 months ago
I've relied on this company for years for medications for my pets - they are always responsive and helpful through the whole process. Highly recommended!
Review by ScorchedIcee7 months ago
Our vet recommended Catylst aft chews for our pup. We were able to get a larger size fromVetrx and it has been great! They have been so easy to order from. Additionally they communicate with you throughtout the whole process right through delivery. And they always include a test for our pup! Love supporting this business!
Review by Candelat7 months ago
Between the intuitive website interface, multiple medication formulas available, optional medication reminders and customer service, VetrxDirect does it the best. My parent has a cat with hyperthyroidism and we need the topical form of the medication which is hard to come by. VetrxDirect always handles orders effectively and they work with the Vet to make sure medications can be sent out quickly. I continue to be impressed and thankful.
Review by Briceño7 months ago
I found this company due to the affordable price they offer for a specific prescription item I need for one of my dogs. I have since discovered that they also have great prices on other things I need, like flea/tick, de-wormers, and joint supplements, so it's nice to have one-stop shopping available. My latest order had a bit of a delay due to a hold-up with my vet clinic. I was able to contact a customer service rep immediately through chat with no wait, where she was able to quickly identify the item that was preventing the order from completing. I contacted my vet clinic with the information the rep gave me and within the next couple of hours my order was processed and shipped. The customer service rep even followed up with a personal email to let me know they had received the information from my vet and that my order was being processed. Really great customer service!
Review by Samitan Dubbareddy7 months ago
I adopted a special needs Maine coon cat in July. There came a time shortly after her adoption that she had to spend 2-1/2 weeks at the vet's. During that stay Animal Pharm provided my vet with a medicine that greatly helped her condition. When I was running low on the med, I emailed Animal Pharm for a refill. 2 days later, the medicine arrived at my door. Animal Pharm could instruct other companies on what good customer service is.
Review by Aleta Amenya7 months ago
I went to my vet today to pickup my dog's medication and they were out of Visbiome probiotic. I need this in order to start the antibiotic my baby needs to be on for the next 10 days. They recommended I order it from VetRx Direct. I went online to order it and realized it was after the daily shipping deadline and with the holiday next week it would be unlikely that I would get this medication any time soon. In a panic, I started a chat with Kylie who confirmed that I'd missed the shipping deadline and the soonest I would get the order with normal shipping would probably be January 6th. She then gave me the option to upgrade the shipping to next day and she'd see if she could get my shipment out today for delivery tomorrow as their carriers hadn't yet picked up for the day. To my surprise, she was able to process my order right away and get the meds to her shipping department in time. I will have the order tomorrow. Thank you, Kylie!
Review by Richore Remedi7 months ago
We needed Visbiome Vet probiotic, which we had previously bought from vet. This time, we called VetRX, after learning they carried the same thing, less expensive, and shipped second day service, with cold pack as it needs refrigeration to stay fresh. I spoke with Tyler in Customer Service. He was knowledgeable, kind, and caring. There was a problem putting my credit card through, and Tyler said he'd try it again in the morning (after I found out from credit card company that no order had been received). Tyler called me back next morning and told me all was well and the card went through just fine. We don't know what caused the problem before, but it's all fixed now. Tyler was so kind, reassuring, friendly, and I felt like I was talking to a member of my own family.
Review by Jonhux8 months ago
This was the best customer service I have received. Tyler was so helpful in my time of emergency for my pups meds!! He stayed in the phone with me while I placed my order and will have it in the mail for me today to receive tomorrow!! I will definitely purchase from the site again! Thanks for being great!
Review by Kushka9 months ago
I have my dog's meds filled by Vet RX Direct because my Vet doesn't carry meds. I found that their prices are reasonable and their customer service is excellent! If there are problems with receiving my Vet's prescription, they are very prompt in notifying me. They process the orders quickly.
Review by Yesssss9 months ago
Our cat med costs were getting to become a problem for us, so I decided to try using an online source. i tried a well-knownn store's site and was disappointed wit the service and support I received. then i found VetRxDirect...
What an amazing difference!!!! i called the service number , and explained to the rep that I was going to need the meds ASAP or they wouldn't arrive in time for our Kitty... The service rep was amazing! she walked me through everything i needed to do to get the order, and even called our Vet's office to make sure that they followed up in plenty of time.I even got personal updates from her through the time it was shipped!!!
Review by Valixity9 months ago
Prompt, satisfying results on "Chat"! Not only did Kate, VetRX Technician, promptly remove the prescription item that was holding up my order, but she saw that my order would then be below Free Shipping amount, and gave me free shipping anyway! Courteous, 5-star customer service!
Review by Pinkrunner11 months ago
I was unable to apply a valid discount at the time of purchase and could not wait to order the meds for my pup. I sent a message asking them to retroactively apply the discount and the next morning I got an email explaining why it didn't apply at the time of purchase and the info that it had been retroactively applied. In a time when customer service is literally non existent for some companies, this was refreshing and a bonus. Good on VetrxDirect
Review by Foodology11 months ago
I spoke to Tyler about the da t that my vets office was taking their time approving my prescription after I had already called them twice and was contacted twice by vet rx. Tyler called them and got it approved over the phone and had left a message for me all within 20 minutes. I was so stressed out and he took that stress away for me. So thank you so much.
Review by Gisemonde1 year ago
When our kitten was diagnosed with ring worm, our vet did not have the oral medication they prescribed so they recommended we order it online. We ordered it on VetRX, but naturally were anxious for the medication to arrive as ring worm is very contagious and takes a long time to treat. VetRx must receive confirmation of the prescription from the veterinarian. Several days after ordering our prescription, our vet still had not confirmed the prescription for VetRx so several technicians with VetRx personally called our vet to help expedite the process. VetRx technicians were very responsive and thoughtful in all their responses and helped us make sure our kitten will get the care she needs. Some of the best customer service I've ever experienced.
Review by LKatie1 year ago
I had several unacceptable experiences with Vet RX . I should have never given them a second chance. If you need to speak to someone because chatting or email will not be get resolution nobody will contact you and nobody cares about customer service. They are all about getting your money and that is it. Even when they make mistakes. I will never ever use them again!! Do yourself a favor and spend a couple dollars more and go to a competitor that has integrity and cares about customers, people and our pets.
Review by Yeiry1 year ago
DO NOT ORDER FROM THESE BUFFOONS IF YOU ARE ORDERING AZODYL. I ORDERED AZODYL AND I PAID FOR OVERNIGHT SHIPPING WHICH YOU HAVE TO DO BECAUSE IT HAS TO BE REFIGERATED. THE COMPANY GIVES YOU NO CHOICE. THE TOTAL IS AROUND 100.00. IT TOOK THREE DAYS FOR ME TO GET IT AND IT CAME WARM. I HAD TO THROW THE WHOLE
BOTTLE OUT! MY DOG HAS RENAL DISEASE AND THIS WAS RECOMMENDED BY MY VET SO I WANTED IT ASAP.
WHEN I CALLED TO TELL THEM WHAT HAPPENED THEY TOLD ME "OUR SHIPPING DEPT. SENT IT OUT TWO DAY AIR FOR SOME REASON BUT WE WILL MAKE AN ACCEPTION FOR THIS TIME AND GIVE YOU YOUR MONEY BACK, BUT OUR POLICY CLAIMS THAT WE DONT DO THIS ON OUR WEBSITE. ". ADDITIONALLY, THE SO-CALLED SUPERVISOR OF THEIR "CUSTOMER SERVICE" DEPT. INSINUATED THAT I WAS LYING. NO. JUST BECAUSE YOU MIGHT HAVE THAT IN YOU TO DO THAT DOESN'T MEAN I DO. THERE CUSTOMER SERVICE IS DISGUSTING. THAT'S NOT CUSTOMER SERVICE, THAT IS CRAP AND A COMPANY WITH A LACK OF INTEGRITY.
I COULD CARE LESS WHAT YOUR WEBSITE SAYS. I PAID FOR OVER NIGHT SHIPPING. IF I PAY FOR IT AND YOU MAKE ME PAY FOR IT THEN YOU HAD BETTER DELIVER IT NEXT DAY AIR CHILLED. OTHERWISE YOU HAD BETTER DO YOUR JOB, TREAT THE CUSTOMER WITH RESPECT AND ACCEPT THE RETURN SINCE YOU SCREWED Y
UP AND DO IT WOUTHOUT AN ARGUMENT!!!
A BUNCH OF UNPROFESSIONAL JERKS
Notice on the email stating it was shipped, it says 8/27 and the email stating it was delivered shows 8/29 and yet I paid for overnight shipping. .
Review by Sarevok2 years ago
Company did not disclose manufacturing error in timely manner impacting medical care of my pet. When brought to their attention offered to refund the purchase but did not accept any responsibility. Did not make me feel like a valued customer. Will be making sure my vet knows and anyone who is looking for medical supplies.
Review by Nannieann2 years ago
DO NOT USE THIS COMPANY! The worst customer service ever! I ordered medication and they were supposed to contact my vet for the prescription, but because my vet has several locations under the same name they chose to contact an office other than the one I go to. The order was delayed. OK, understandable. The PROBLEM was they never bothered to call or notify me until two days later via email. I responded to the email with the correct fax, yada yada yada and three more days go by with still more problems and no medication shipped out. My vet called them and cleared up the confusion and gave them the correct information, but they too got nowhere! Apparently since my bill to and ship to has different names/address' they couldn't figure out the correct name to request the prescription under. OK, again, ridiculous, but ... I guess it wouldn't have been so bad except that I spoke to a manager who actually asked me about the two different names and I explained the bill to and ship to snafu and yet ... two days later - no medication sent out AND though assured it would be sent ASAP the next business day (by the manager, no less) when they sent the request to my vet they sent it under the wrong name, AGAIN! Moreover, good customer service should have dictated a phone call from them when there was another problem, but mum's the word from VetRX. One problem after another and ridiculously inept customer service. Mind you, by the way, I had been ordering from this company for several years and through two dogs. The bill to/ship to problem was NEVER a problem for any of the 20+ orders in the past, but suddenly I'm receiving a stern talking to from the manager. Really?
DO NOT USE THIS COMPANY! There are competitors with comparable pricing. Don't waste your time or chance your pet's well being with this company. In the end, I rather spend $10 more than put up with the aggravation I've gone through for the past week. Oh, and a quote from my vet: "Oh, that company. We have nothing but problems with them so stay on top of your order."
Review by NYNative6 years ago
Vet tx direct has all the supplements and products needed to keep your pet healthy and happy. They give you $10 off your first order and have volume discounts on thier already reasonable prices. Shipping is free for orders that are over $39.
Review by LaVaughan Dluzniewska8 years ago
Recommended Internet Pharmacy from http://www.nabp.net
Review by Dzenis Gervel9 years ago
Legitimate Internet Pharmacies
This pharmacy website has met LegitScript Internet pharmacy verification standards, which has been approved by the National Association of Boards of Pharmacy.
Review by Deyanira10 years ago
Site is accredited through the National Association of Boards of Pharmacy® (NABP®) Veterinary-Verified Internet Pharmacy Practice Sites™ (Vet-VIPPS®) program.
Sites pay annual fees to cover the costs of the NABP initial and triennial assessments, which include a review of required pharmacy and pharmacist licenses, a review of policies and procedures regarding the practice of pharmacy and dispensing of medicine over the Internet, and on-site inspections of all facilities used by the site to receive, review, and dispense medicine.
NABP is an independent international association established in 1904 that helps its member boards to develop, implement, and enforce uniform standards to protect public health. Members include boards of pharmacy in the USA, Canada, Australia, and New Zealand. http://www.nabp.net
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