I was under the impression that VC was serious company until a recent episode, when I purchased a DVF dress. Despite the quality check (in which two small holes were found in the lining, as omitted info by seller) the dress had clearly shrunk when washed as, not only it did not correspond the size as stated, but was discoloured and crumpled around eyelet detail. When I pointed out to VC that there was such a problem, their reply was that I could resell without paying commission. This does not seem like a fair solution, given the fact that the poor condition of the dress was misrepresented by the seller, and that the quality check from VC did not guarantee an up to standard service. I would have expected a full refund and the opportunity to return the dress to the seller Roberta, who should be penalised for such conduct. Since I ultimately refused to sell this rag under my name, and I suppose I will end up disposing of the dress as have no use for it, whilst the seller and VC have both profited from this sale.
Review by Madella Koctar3 months ago
Simply the best
Review by Christophery3 months ago
Todo genial, la calidad del producto, el trato recibido y la facilidad de compra :)
Solo para mejorar: si los bolsos se enviasen rellenos de papel o papel de burbujas sería ya perfecto!
Muchas gracias! Seguro que repito!
Everything was fantastic (my bag, the Vestiaire team, the shopping process...). Only one tip for the future to improve: refill bags with paper or bubble paper would be perfect to ensure that conserves the shape.
Thank you so much! I will buy again!
Review by Wc Cwyl3 months ago
excellent! for me the best community ever, both in terms of sales and in terms of purchase.
Quick, top quality, friendly, excellent customer care.
100% satisfied and proud to be a member of VC
Review by Blocy3 months ago
Sent me a fake Prada jacket with a ripped lining, dirty sleeves and screwed up in a small cardboard box in early July. They claimed it was checked by their experts twice before leaving. Told me to send it back and it would take 2 weeks to review a third time!!!! Two weeks has passed and they still have not provided any answer. THEY ARE THIEVES SELLING RUBBISH. THEY HAVE KEPT MY MONEY AND THE JACKET. AVOID THIS COMPANY
Review by Hiley Klowde4 months ago
the best second hand website.
Review by KikiPips Dorber5 months ago
As a seller it is a nightmare!!! The system keeps asking you for the same picture (true stalking!!). You open a ticket and they say that there is a technical issue and they never revert. Timeconsuming and no assistance for 25% commission? Can imagine as a buyer....keep off!
Thank you for your reply. Unfortunately it happened with all items until I got really fed up and gave up
Review by Maggykimathi Breidenbach9 months ago
Great site! Never had a problem with them.
Review by Ridge1 year ago
I have not received any useful feedback from your customer service team.
The purchased item as been confirmed and quality controlled on the 26/02/18.
Emailed 3 days ago and no reply on the purchased item. Why does the coat need to be in your offices for a whole week?
Is someone enjoying wearing customer's clothes in your offices?
I have called again your customer service team today. And have had no useful feedback apart from you need to wait.
How long do I need to wait as a customer after having paid a month ago and paid for shipping too?
My case is number 5263106.
I need an explanation and I need the item I have purchased. I do not want to hear 'you'll be refunded' and thats it.
I want my item and I want be treated fairly and correctly.
I need a full refund for shipping, and I am not happy about your services as a client.
Review by Waynerosamond1 year ago
Vestiaire Collective cheated me about 310 euros. He told me it had sent a package containing shoes, but after more than two weeks I did not receive anything and Vestiaire Collective does not reimburse the purchase.
The trick is to send the customer back for information to the forwarder who does not provide any assistance to customers outside of France. In turn, Vestiaire Collective sends you to the forwarder and so on. In the meantime, the money is lost.
Within a few days, if Vestiaire Collective does not refund me, I submit a complaint for fraud to the authorities.
Review by Winxy Rectangle1 year ago
DO NOT BUY anything from this site. Their authentication process is a joke and they refuse to allow returns for incorrectly sized items. Customer Service is rude and not at all knowledgable about policies yet refuse to transfer the call to managers. You're out of luck if the authentication team makes a mistake - which they do all the time, just read the reviews.
I would give a star of less than one if I could. They have completely overpriced fees - buyers have to pay both the fee to authenticate and the shipping fee. Forget it if you get an item that does not fit or is not as described - they make it IMPOSSIBLE for you to return.
As a seller you are 100 times better selling your item on ebay - you will make more money even after Ebay and papal fees. I wish I had looked for reviews before using this site. HORRIBLE
Review by CFischer1 year ago
I have only been on the buying side but I cannot recommend anyone to purchase anything from Vestiaire Collective.
Firstly I had to deal with them regarding shipping: they would not allow me to pay for a tracked and/or expedited shipping, which I have no understanding of. The customer service guy just kept repeating the same annoying script on the phone, rather than speak to me like a human being.
Secondly, I received the item (a Moncler jacket) and immediately put it to use. A couple of days later I notice a quite substantial cigarette burning hole on the sleeve but more in the lining than on the outside. I don't smoke and I hadn't been near anyone who does.
Quite disappointed that they would miss such a big thing during their quality check I email them showing pictures with the damage, and I ask them what I should do.
To my disappointment I get a complete standard email, and they don't even apologise for their poor quality check. I wasn't expecting a full return, but at least their sincerest apologies, or some sort or voucher or partial refund to make up for the quality that my jacket is in.
I don't think this is an okay way to treat your customers, and I can't recommend anyone to do business with them!
Review by Sajiv2 years ago
I have been a seller on this website for 3 months now and I can tell you that they cannot recognize a fake from a genuine.
You can find on VC items with higher prices that on the brand website and when you comment something that they do not like VC deletes your comment.
I wound never buy on this website as they have no clue of what they are selling. VC protect the sellers that mislead buyers using untrue information in product description.
AVOID this website as you will never know if you buy a genuine item.
Review by Sking3 years ago
Veröffentlicht vor 47 Stunden
They lost my bag
I sold 27 items and bought a lit there without any problem!
I sold a Louis Vuitton Eva Clutch and shipped it with Dhl Germany. Someone by vestiaire signed for my bag and now they told me it is lost on the way. They dont feel responseple for it!!!!
They told me it never was delivered to vestiaire.
Dhl said they divered it with signature!!!
Now i have a real problem!
I do not have the bag and the money!!
They do not want to refund me!!!
I would never ever sell
something on vestiaire!!!
Fashionphile is my favorite, they have a great costumer service.
Be aware, to buy something it is ok!!!!
To sell something it is horroble!!
When you call them nobody can help you!!!
I am really disappointed!!
I never sell spmething on vestiaire!
My items was all Chanel, Gucci and Louis Vuitton and they take a high comission for a very bad costumer service!!!!
It is just horrible!!!
Review by Sachuda3 years ago
Review by DeSaudio Virbukas3 years ago
A great company to buy from. Great choice of products and easy to deal with.
Review by Chayie3 years ago
The best place to buy second-hand branded items. So many selections and with diverse prices.
Vestiaire Collective is rated 3.0 based on
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33 Boulevard du Général Martial Valin