I ordered a few sheets for kids. One of them arrived with a cut that went through the package to the sheet. I wrote the company right away, as I need the sheet as a present and I'm going abroad with it soon, and they said that they are sending one right away, but to get my money back I need to send them the damaged one (very unclear email altogether, had to write them to understand what they mean). I actually only wanted an undamaged sheet.
A week passed by and nothing arrives. I'm going through an email that they sent about the new sheet - I'm extremely busy so didn't read all the emails, just wanted to get the sheet - it turns out that they didn't send the new one like they said, they are waiting for me to pay for it - with an extra fee!!!!!
So, what do we have here - sending me cut sheets (one more package was cut, but it didn't cut the sheet), instead of just right away send me a new one, expect me to pay extra, then go and send it back, and who knows when I'll get the new one.
Very bad service, never again
Review by Kokomo Hadrous1 month ago
I had to wait 3 weeks to get my order,and one item was not what i have ordered.Now i have to pay for the shipping cost ,and re purchase the item "if i want".Very upsetting !!!
Review by VSaund Sindhwal3 months ago
Not happy at all with delivery service! Never waited that long for a parcel to arrive! I ordered some shoes on 16/09/19 and today is 24 and I still wait for them and if check tracking number Hermes says they only received it in their hub today which means I will get it within couples of days! This is crazy
Review by Mogin3 months ago
As I am still waiting for my item,contacted customer care.Marcia answered my call-thinking that my item has been lost as it was dispatched on 19/09/19 I was informed that their courier does not work on weekends.Looking at the post on here, it appears that they are using Hermes.
Hermes of course deliver on weekends.
Smell a rat here- will not recommend this company to anyone.
Poor service .
Review by KHanson Kiino3 months ago
great quality kids clothing and nursery bits , easy to use site very happy with my order
Review by CathandJim Topp3 months ago
A sleepbag I bought from Vertbaudet has the worst zip design. Instead of zipping upwards from bottom, it’s zip starts from the side, the problems of this design are:
- you would need the baby/toddler to stay still for you to lock the zip head in order to zip
- the zip head easily disconnected which means the zip opens up the whole side and you have to unzip the whole sleep bag to start again
- there’s only one button to lock the shoulder connection which makes it easily detached when the toddler steps on the bottom of the sleepbag
Review by Debrian3 months ago
After ordering quite a lot of stuff, that was the only time I checked the reviews for some reason. So, I did worry a bit when I read the negative comments about items not arriving or arriving after 4 weeks. I am not one to write reviews unless I think it is of the truth. Today, I've received my orders just a week after ordering my items and I am happy 😊. Thanks Verbaudet and until the next transaction.
Review by Satie Fross4 months ago
I placed an order on the 1st of August and it still hasn’t arrived. I have tried to call three times and spent a total of 45 minutes waiting to speak to someone but no one ever answered and no one has responded to my emails either. Such poor customer service. If I haven’t received a response or my order in 4 days, I’m left with no choice but to cancel the payment. Soooo disappointing as I ordered those items because I really wanted them.
Review by Rhodey4 months ago
Excellent Customer Service! I had a bit of an issue with the delivery (this was the fault of MyHermes, NOT Vertbaudet) and they resolved it quickly and professionally. I am so pleased with the level of customer service I received from them and I happily pledge to be a loyal repeat customer!
Review by Jarrette5 months ago
Products are ok and decent value for money. Nothing spectacular but you get what you pay for.
Delivery was fairly slow and they use Hermes which is not the best delivery option.
No real issues with purchasing but returns was terrible.
I returned items from 2 separate orders and my experience was the following:
1-I called them 2 weeks after returning the items as the tracking details still showed the return was in transit. Customer Services was polite and advised the items had been recieved but tracking does not update as the items are returned outside of the UK. I enquires when I would be refunded and she advised it would take 3 weeks from the return date.
2- I sent the second package as the item was faulty and waited 3 weeks before following up. At this point the first return was returned 4 weeks ago and still no refund. They apologised and advised it would be processed.
I emailed them 2 days later as I still had not been refunded for either of my returns.
The following day I was refunded for the second return.
I chased up again for the first return. Recieved an apology and my refund.
Customer Services are generally quick to respond and polite, but something is failing in their return process. You do need to diligently follow up or risk not getting a refund.
It has put me off shopping with them again as the whole purpose of online shopping is for convenience but returns are really inconvenient with this company!
Review by Alian6 months ago
Terrible customer service. I ordered some items from this website and sadly had not come across the reviews on here first. At least they are consistent... consistently shoddy! My parcel has still not arrived 9 days after it was ordered. I called customer services on 3 separate occasions and was told that they didn't know where my parcel was and that they would contact me by email. This is the second time it has been promised and... What a surprise... No email! I asked to speak with the manager and was told there was no one in the office.
I would advise order at your own peril... I won't be making the same mistake twice!
Review by Cevval6 months ago
I felt compelled to write a review after reading some of the other reviews on here, about 80% of which seemed very negative. We gave them a go anyway, as we liked the look of the product. And we were very happy, both with the product (underbed storage boxes) and the service. Ordered online on the Weds evening, arrived Saturday!
Review by Khoshvaght6 months ago
I ordered first thing on a Monday morning. And because the website said 2 to 3 working days for delivery I expected to get the clothes at least by Saturday. Seems if you check their T&Cs (who does) they state 5 working days which is more realistic. SO if you want anything expect it to take 8 days including a weekend. Very disappointing and poor response, when pointed out, would be better to say that they are sending from France, with Hermes and will take at least a week.
Be wary of Verbaudet Delivery. Their website says the parcel was shipped on 6th March (remember I order before lunch on Monday 4th) Hermes didn't receive the parcel until Monday 11th March and delivered next day. So even using their own hidden T&Cs / FAQ claims (who reads those when ordering) they didn't deliver. If you want something in a hurry don't order from them. I ordered from Boden the day after Vertbaudet and got the goods by Thursday the same week. No apology from Vertbaudet, no customer service except standard response like below.
Review by RachelsBucketList6 months ago
I placed an in stock order nearly 4 weeks ago and still no sign of it. I have recently received an email from Vertbaudet asking me to review the product, however the link to the review page from their email doesn't work. What a surprise. I wish I had taken more notice of the bad reviews. I won't be ordering from them again.
Review by Leovar6 months ago
I ordered some items in March 2019. After waiting a few weeks, with no signs of a parcel, I contacted Vertbaudet to ask for an update. I was told that they had contacted Hermes to ensure my address was correct and I waited some more.
After another week or so, I emailed and asked if the parcel was not going to arrive could I get a refund. The company informed me that a refund would be processed with 48 hours. A few days later I checked my bank account for the money being credited back in and surprise surprise, nothing! I contacted Vertbaudet again, they informed me that their accounts team had trouble processing my refund and that I would need to phone them, providing my bank details before the refund could be completed. I was not happy about giving my details over the phone, all seemed a bit odd, so asked if they could re-send my initial order (2nd time lucky!).
They dispatched my order promptly, but still no sign of the delivery (despite asking for updates on status and being informed that it was being delivered on a certain day). It is now nearly 2 months after my initial order.
Disastrous customer service. Avoid. Avoid!
Review by Shareace7 months ago
Made a large order of clothes for my daughter. Processed quickly and delivered to the local store for collection within a few days. All items of great quality and superb value for money. Very pleased.
Review by Zororai Crowbane7 months ago
I have received the items 10 WORKING DAYS after the order was placed. Once received, ONE ITEM IS MISSING and ONE PART IS MISSING on another piece of furniture. Which means I will have to wait another 5 workings to receive the full order. 15 WORKING DAYS IN TOTAL!!!
Customer service not helpful, would not offer a decent compensation. Very disappointing experience.
Review by Ramdell8 months ago
I have been ordering from Vertbaudet for a year now and I have never experienced any problems with delivery or with the order itself. I absolutely love the quality of the clothes, I recently bought a pair of winter boots for my daughter which have received lots of compliments and the fit is perfect. I am just about to make another order. Thumbs up from me.
Review by ReimondStiforp9 months ago
Had my reservations after seeing some negative reviews on here but I ordered a coat (half price in the sale!) and a cot mobile. Both arrived within a few days and I can’t fault the quality of either. I’m normally a size 10-12 and I would say that the coat fitting is true to size. I’m really happy with the purchase and my experience with this company. I went through a cashback site and received 10% cashback which was an added bonus! Based on my experience, I would recommend.
Review by Dhariana Vasser9 months ago
lucky they got one star. Totally disgusting service don't shop with this company.ordered a fur coat asked to have or delivered to pick up point. ordered on 12/12/18 kept eye on tracking on the 15/12/18 tracking showed it been returned. well never even knew or been delivered when to pick up shop said ain't got it. Not surprising as hermes was the courier. Makes me wonder if it was ever sent out how can a package be returned in2 days of ordering it. A bloody scam wish had read reviews. Do not trust this company never know when money be taken from your account i'm glad i paid throug paypal as know i will get money back.
Review by Shampoo9 months ago
Be warned this company bombard you with emails on a daily basis, I have UNSUBSCRIBED Numerous times, over the past YEAR, & its only recently I worked out that their system to opt out automatically alters your email whrn you unsubscribe, but that said even when I corrected it, they still keep sending, ive Junk mail box thrm and they stil find away round that too.
Review by Wylondia Ersahin9 months ago
Very very very awful service. Ordered an item 02.12.2018 amd wrote my friends address. But it was written wrong address after I paid money. Wrote 10 email immediately and 0 answer. 03.12.2018 called to the customer service she said that there is not any ordered item (money was transfered from my account). And please order an item again. There is no need to change address.
And 04.12.2018 they send an item to the wrong address throughout my any request to change an address. Every worker answer different. One said item rejected from system, one said item shipped, another one another stupid thing.
They are just cheaters. Don’t buy anything.
Review by EveryLast10 months ago
Good selection of clothes at reasonable prices especially when in the sale. Only gripe is very slow shipping and no shipping/tracking advice. So no idea where my parcel is or when it is turning up. Other than that they’re ok.
Review by JJMk10 months ago
Bad experience, the product does not look exactly like the picture, poor quality . I am so Disappointed.
Review by Gerbiebor Buroni10 months ago
Placed a large order on 18 Dec, was worried after reading reviews they wouldn't arrive before Christmas but they arrived by the 22 Dec and all items were good quality so was very happy.