I called to verify how deep the lines are suppose to be dug into the ground and have received several answers. The 1st call to Verizon stated 1.5ft to 2ft deep. I then received after I had issues with gardening very shallow 5inches, that its only a few inches deep. Every where I look about line depth should be feet deep not inches. 5-6 inches for residential isn't deep enough for gardening etc. Please have the Maryland employees put the wires the proper depth. Bill from Syracuse NY Escalation team department stated 3-6inches is Verizon regulation. Now I have 3 different answers.
Review by Enderson10 months ago
My Verizon Fios internet is the fastest and most Reliable internet I've ever had! The installation was very easy, and I even got a $250 Visa Prepaid Card for signing up when I did. Overall, would recommend.
Review by Essa1 year ago
You are expected to buy a manual for your phones??! They don't come with the phone now. Unreal.
Review by Guthrie1 year ago
Billing, the servuces you provide, fios; sub par.
Review by Rudy Greaux Derrow1 year ago
I love the service here! I never have to worry about my phone slowing down! when it all goes fast!
Review by Alexc1 year ago
4g is so slow I just got fired off of a contract for having it!!! Who else has lost income because of this garbage service? I would imagine EVERY CUSTOMER!!! Some probably just don't know it! #BADVERIZON Download speeds were less that 1Mbps directly across the street from a Verizon CO. Cost me $800 in lost revenue as one of the requirements was a "Working Verizon Hotspot" and while I technically had one, it was such a poor connection I was let go for it not being usable. Verizon says they see no issue in the area, I'm tired of doing their job for them.
Review by TalesfromtheCRYPTO1 year ago
The people at Verizon were Really nice to there Cosumers and I'm one them and I Rank Verizon five stars Thank you Verizon
Review by Bjourn Beckie1 year ago
please work with your customer service reps. They are awful.
Review by GrahamHallewell2 years ago
So, I sent an email to their corporate office explaining that it's been a month and nobody's helped me. I'm a student, I run a home business, and both are suffering. I did have someone get back to me quickly, and FINALLY send a team out. Turns out, I was right, and it was an issue with the tower. They blew me off until I threatened to go elsewhere, and convinced them I'm in my 20's and know what to try with technology.
Review by Arctoz2 years ago
Look at this: https://sunlightfoundation.com/2014/05/16/how-telecoms-and-cable-have-dominated-net-neutrality-lobbying/
They want your experience to be:
-slow site loading
-Block sites THEY don't like, regardless if the site is legal, safe, etc. The same inconvenience in school and public places that uses web-filtering (or content control software) to censor sites. This is basically internet dictatorship.
-Charge you extra money for unlimited access. This is equivalent to freemium games, where the gameplay is restricted by "timer walls" in which you either have to wait a period of time or spend money to remove the restrictions. When a good thing is deliberately downgraded just to FORCE you to pay money to enjoy it. Same goes to shareware/crippleware screencasting software, which they do things like crappy watermark to harass you to spend money (filmora did this crap).
In case if you don't know net neutrality, its basically a rule/law that ISP must treat all data in the internet the same, without any discrimination. So no blocking, no slowing, and no charging extra money based on the type of data in general. It's basically internet freedom.
Ajit Pai is an American attorney who formally worked with this company, and he had the NERVE to say:
"This is just evidence that supporters of heavy-handed internet regulations are becoming more desperate by the day as their effort to defeat Chairman Pai's plan to restore internet freedom has stalled. The vote will proceed as scheduled on December 14".
So he's saying that net neutrality is "heavy-handed internet regulations"?
Just F*ck you. That is the same as saying "Freedom of expression is a heavy-handed conversation regulations".
We need money too, being single sided on handling money is being outright selfish that you discriminate who talks and who gets censored, we're not in china, and no, we are not in NK. Don't turn the US into a censorship country like those, @$$holes.
Review by Cornerstoen Wanvig2 years ago
I am a business woman and depend on my phone. The phone, after 4 years died. I went to their store, Saturday Morning, Snow, at 10 a.m. Guess what? No one there, not open, and it was 10:30 a.m.. Verizon claims great customer service, well if you aren't open, that is not good customer service. Customer service rep is not hard, having been one. Just be open when the signs say 10am. I guess I could of called, but then I would of had a working phone...
Review by Bafford2 years ago
I would like to share my experience with Verizon so that no one else will have that happen to them. This is a serious problem that so many people are unaware of about Verizon. I’m a public figure and my privacy is very important to me. I found out that a fan just walked into a Verizon store and ask for information on my account. They asked for a pin so that they could get the information but they fan did not have that. A couple of weeks and a couple of smiles later she got all the information she needed telephone numbers address is everything. Now that sounds like it’s a rare case that doesn’t happen. I called Verizon and told him about it. They told me that is absolutely not uncommon at all and it isn’t a big deal that they can do that if they want. Escalated it up to corporate. I was told the same thing your information isn’t secure they can give it to anybody they want to as a courtesy they were they ask for a pin but it doesn’t mean that they have to have the pen. They told me for my inconvenience they can give me a $10 credit. Obviously this is a massive concern. If people’s information is given out and it’s okay to anybody who wants it that is not okay there’s so many things that are wrong with that. I also work with battered women where their location and information and everything about their account needs to be secret. You can only see how that works. Since then I’ve talked to other phone carriers. Every one of them said they absolutely do not allow anyone’s information out no excuses. I even went to their corporate ask the same thing they told me under no circumstances would we give anyone’s information out. Couldn’t being the difference of life and death with people. In fact everyone I called except Verizon Wireless told me it was absolutely unacceptable but when I called Verizon that was not the case. I’ve also filed a lawsuit against them. And again was told I don’t know why you’re filing a lawsuit against us were allowed to give out your information to anybody who wants it. The lawsuit is still pending. I will be switching my service from them. Something to consider with having service through Verizon they charge the most and your personal information means zero to them that's a very dangerous position to be in. and the information that you give them is secure. They need to know that you have to treat people like people not just another tool to make money and who cares about people’s security because the people eventually start talking back. Do you hear us now
Review by SingingPianoLessonsVictoria Marodt2 years ago
I called Verizon at 4:45 tonight and was put on hold witha 20-30 minute wait time.At 7:15 no answered my call. During this time I also called on my cell phone and pushed the number 1 to have someone call me back. It is now 8:00 and no one has done that. Meanwhile at 7:30 I called back back again and finally got a customer rep. This is ridiculous! I am so done with Verizon! Now it won't let me send this review because I gave it one star. Are you kidding me!
Review by Elsine Chimal2 years ago
Worse cellphone providers around, way to high in price, phones are junk, and the employees barely know anything about their service or products. You are told one price when you sign up and two days later it is three times the amount. Stay away from them
Review by Mrspister3 years ago
I switched from T mobile on a promotion of a certificate of $300 to purchase anything in their store...long story short, I purchased 2 hand held tablets (1/2 the size of normal tablet). Priced at $99 they then added them under a 2 year contract and charged me for 2 additional lines...Biggest scam, switch and bate..They reduced the 300 by the cost yet I'm stuck paying 20 bucks a month for 2 years that's 480 for 2 things bought using their 300 for switching...They are liars...don't do it run far and fast
Review by Marly3 years ago
Buying experience was worse than horrible. Very misleading and downright deceptive. Follow up information was equally poor. We will never deal with Verizon again.
Review by AnnaM3 years ago
Be SURE you purchase anything from a Verizon store that it is a Corporate store and not an independently owned store. As they don't provide or follow the Verizon Corporate rules / policies. Very difficult to tell them apart. The storefronts are identical. ASK. Save yourself HOURS of hassles and headaches if you have any problems. We now order everything online... Usually a better deal, and return policy is better.
Review by Benlolo Kincannon3 years ago
I discovered the truth today about Verizon after asking them billing questions. As it turns out, after your device is mostly paid off or is totally paid off, your bill goes up. Why you may ask?? Their answer was because people like to keep upgrading, so they automatically charge more. Um, okay, what if you just want to keep what you have for awhile to save some money???? I guess you can't. Not sure if all cell companies are like this or just Verizon but I'm definitely checking into it, as that is not fair to the consumer. He also switched my plan to a different one without me giving permission first. He was rude, and blamed us for dropping our Verizon ellipsis 8 tablet when we absolutely did not, he blamed us anyway and was irritated after he couldn't sell us a new one. Needless to say, I am shopping around for new companies.
Review by Nataliejane3 years ago
Kathy of the Order Placement Team Had the temperament to put up with me and
walk me through ever step from "hello to good-by". Thank you Kathy.
Review by Rennyboo Velenkosini3 years ago
I moved house in Texas in 2015, and that required a change in Internet Service Provider. The old one (Windstream) provided steady, albeit slightly slow service. But no surprises. Never. Just a regular monthly bill. Always under $100. Then came Verizon. They don't do unlimited. You pick a 'package'. It was never enough. The charges came barrelling in. Expensive? Hell, no. Rip-your-blessed-eyeballs-out EXTORTIONATE, more like it. $300 to $400 a month.I kept going back to the shop in Jasper. I kept going on higher plans, and cutting back on Internet usage. (I started going to the local library, with free Wi-FI). STILL $300 to $400 a month. I was told by the Jasper reps I was (allegedly) using more data than major local businesses. Queried it, spoke to all kinds of people, got nowhere. I sent them a long letter, recorded delivery, explaining my problems. Never a reply. NEVER A REPLY FROM VERIZON. They cut off my service beginning of December. I got a local ISP. Back to sanity. Steady service, just as good, $75 a month, happy-happy. STILL NO RESPONSE TO MY LETTER from Verizon. Then, a phone call. Yes, they had my letter, but they were not going to answer it. But if I didn't pay up, they were sending the bill to collections. I said that's just blackmail. Guess I'll have to show the judge the letter and your charges then. End of that conversation. Although they had cut off my service, and I was using another service, they went on billing me FOR DATA through December AND January. Go figure that one out. SOMEBODY was using my data allowance, but it obviously wasn't me. This leads me to say this:
1) Verizon is ripping off the American consumers like crazy. European visitors are stunned at how much we pay for Internet in the USA. Obviously Verizon does a lot of lobbying, and they have friends in high places. That's the only way they can possibly get away with this kind of price gouging.
2) Verizon doesn't give a toss. A tinker's curse. A hoot. Just send them your money, blank check preferred. No worries, they will fill in the amount.
3) I had no problems with data with Windstream. None with my current, local ISP. How come Verizon were hitting me with $300 to $400 per month? They kept saying I must be using streaming video. Doesn't everybody? I pretty soon knocked that on the head, and went down to the library. But STILL, the charges were coming on in.
4) Verizon couldn't care less about you. Despite their fancy Facebook page. They are either wholly incompetent, or downright fraudulent. Stay away if you possibly can, I say.
Review by Lauramaery3 years ago
Verizon has the worst service ever...phones are defected and costumer service is really bad.
Review by Huaony4 years ago
I took the trial program at Verizon the data charges were through the roof they did not inform me of that I test drived two tablets they were terrible on data and inferior for pictures and other things I took them back and they charged me over $130 to restock products that I was unhappy with - I returned everything and closed the account within the proper time period they sent me a bill for data use of $268 and put a charge on my credit report. There service is terrible they do not honor the service agreements and their phones are $50 to $100 higher than the other carriers. It was the worst experience I have ever had with a carrier and they need immediate investigation DO NOT USE VERIZON and shop elsewhere. VERIZON IS A NIGHTMARE AND A RIPOFF OF YOUR MONEY!