Venus Reviews

Placed order for several items for my wife. Stated all was in stock. Order shipped but after it arrives they inform me the matching bikini bottom was sold out. Attitude of person dealing with me was so what. I will not be giving my business to them any more.

I saw a review/haul video on YouTube and the clothing they sell really caught my eye.
I ordered $200 worth of items and waited about a month for them. I live in Canada. I chose my usual sizes, and checked the sizing charts in the event of any discrepancies. To my disappointment, the sizing is way off. The quality is cheap. For a plus sized t-shirt, I was surprised that it sat at my bellybutton. The romper I purchased was way too big, as were the pants and tank top. Everything says it was made in China and the material and quality is what you'd likely find purchasing clothing from a dollar store. I won't worry about the hassle of returning them, I will give them away but lesson learned. Read all the reviews before you order.

Had a horrible experience after dealing with them for years and then this happened. I placed an order for my wife. The sale went through but then somehow did not complete on their end. Order never arrives, I ask my wife if it got here yet and she says no. Check the account, no order, call customer service and the college girl on the other end says well that is your responsibility. I said my wife is leaving for vacation without her order, items are not in stock now and after years of buying from you your answer is oh well so sorry. I said in my company if my website was not reliable I would be doing everything I could to save that customer and firing my IT director.

Blew me off and said oh well. Worst customer service ever. Wont go back to them again......AWFUL!!!!!!

Booties I purchased were a bit too big, so I saw that a smaller size was available on the site and placed the order over the phone. I didn't want to mail in and use the exchange form because I was afraid they would sell out of my new size. After I received the email that my new order was processed, I shipped the too-big shoes back. Two days later, I noticed my smaller size order got 'cancelled' when I looked at my order history! They were out of stock, but hadn't updated their website. So it showed the smaller size was there but it really wasn't. I would have *never* mailed back the larger size had I known I would not get the smaller size. The customer service manager gave me a $10 store credit, and said he would try and intercept the return once received, and mail them back to me. ***UPDATE*** I got the bootie I wanted today! Their customer service has been spectacular. They Answer the phone promptly, are friendly, and do what they say they are going to do! Thanks to the customer service manager for making this happen. I am so happy.

Booties I purchased were a bit too big, so I saw that a smaller size was available on the site and placed the order over the phone. I didn't want to mail in and use the exchange form because I was afraid they would sell out of my new size. After I received the email that my new order was processed, I shipped the too-big shoes back. Two days later, without even sending me an email, I noticed my smaller size order got 'cancelled' when I looked at my order history! They were out of stock, and hadn't updated their website. So it showed the smaller size was there but it really wasn't. I would have *never* mailed back the larger size had I known I would not get the smaller size. The customer service manager gave me a $10 store credit, and said he would try and intercept the return and sell the larger size back to me. Hopefully he can if he wants to retain a good customer.

Venus clothes are so Lovely I'm very statuesque amd Venus clothes show off my physique in a very complimentary way. I always get complements from men amd women. I have never had a problem with a return the customer always get a 5 which is the highest rating I have spent thousands of dollars with Venu. Love there clothes

I have been a loyal customer for many years. In Oct 2019 I was out of town on business and did not receive my bill. I was a week late paying and they turned me into the credit bureau WITHOUT WARNING or NOTIFICATION. it dropped my score by 90 pts. I will not be a part of this type of behavior toward loyal customers.

I wanted to purchase the Cold shoulder ribbed top size L color mint. It showed that it would be available for purchase as of the 17th of April. But it already sold out way before. This was 2 1/2 weeks ago. I called customer service and they said it was no longer in stock. And that they don't know when It will be back in stock.They said to keep checking online to see when it was available. Still says it's no longer available. Very disappointing.

The quality of clothing is horrible, not true to size, and poorly crafted. Customer service is horrible as well.

Their sizing is way off. I am a true to size medium. Even when looking at the sizing charts on the venus website
I would be considered a medium. I ordered clothing for my mother (3 dresses and a romper) all in size smalls. THE SIZE SMALLS WERE WAY TO BIG ON ME. Which means that I would need extra small to fit my medium frame!? I live in Canada and shipping back is ridiculous. Do NOT buy from them unless you want clothes that do NOT fit.

There swimsuits are decent for the most part...I have a hard time finding suits that fit my bottom correctly. There clothing on the other hand...I ordered a size 10 pant that fit perfectly in the thighs, which is where I'm largest, and the high waist band was meant for someone who is a size 4. I couldn't breathe and couldn't sit down without severe discomfort. I am not a "fat" person. I'm a little heavier but I workout regular and have a nice hour glass shape. There's no reason why a size 10 shouldn't have fit when every other pair of pants I have that size fit well or on the larger side. Pissed that I have to waste more shipping fees THIS IS MY THIRD EXCHANGE. I think I'm done with Venus.

Never buy from this company! They say they accept "free" returns, but they don't honor/accept returns. I sent my sweater back TWICE and BOTH TIMES they sent them back stating "no invoice" when there was an invoice. The last time they had the audacity to take the receipt out of the bag, re-tape the bag and stick it on the outside and mailed it back to me!

I've ordered once before from Venus. Dress came quickly and no issues. Today I felt I was a victim of bait and switch. Long story short - received an email for 30% off one item. Dropped 2 items in my cart -a jumpsuit and a dress. The sale price of the jumpsuit was listed as 24.99 / 17.49 with the 30% off; dress 29. First problem why not take the discount off the more expensive item. Clicked back because I wanted to look at another item. When I went back to the cart..the jumpsuit was 39.00 and the discount would not apply to either item. Opened a chat..no help. She offered to order at the higher prices, I said no thanks and expressed my concerns about the higher prices being returned. Something very odd!

1. Clothes are very thin and made with cheaper materials
2. If you buy and return you will be charged $6+ for your return label AND $5 shipping for the original package that may have been free at the time of the purchase. I ended up paying $12 extra dollars bc of this.
3. Never buying from here again.

I just started purchasing from Venus.com like a month ago, and so far I've had to return multiple orders. Their sizes are wrong, jumpsuits run too big on the top, but worst of all, the quality of the material they use for their clothing is really POOR. It's a shame, because the products look beautiful, but the material is the worst. Won't buy ever again from it.

I placed an order for two swimsuits a month ago and the order is still showing as order received but it has not been processed. I emailed them to ask about this last week and haven't heard anything back. I emailed again today to attempt to cancel my order and get a full refund so we'll see how this goes. In general it seems fishy. I would not recommend ordering from this company.

I ordered the Y31012-12-OLMUCOLOR CAPRI JEANS in camo last week. They just came today and I am LIVID! In the picture the capris on the model are skinny fit with the waist coming right below the bellybutton and the legs of the capris being tight around the calves, which is what I wanted. Why do you post such false pictures of your products? I am a Curvy woman and ordered a size 12 under the impression that these were Skinny fit. I try them on and they look like board shorts my husband would wear at the beach. Baggy in the legs and the waist is over my bellybutton and I HAVE a LONG torso. These are the ugliest capris I have ever seen. It has happened 3x this year with ALL of your bottoms that I have purchased and have now returned. I follow the size chart and have stupidly relied on what I believe NOW are FAKE reviews because I haven't been able to review any of your products on the ACTUAL website. Consumer Beware of Venus.com they use False Advertising to get women to buy their cheap clothing. You would have better luck on Amazon.

Their clothes are nothing like the pictures on the website...they're different material and a very different fit, and I have pretty much the same body type as the models on the website. So I returned what I bought which had costed $22 and they only refunded me back $8. Like what type of scam...? How are you going to send clothes that are completely different from what you advertised and then keep over half of the money when I send it back?? Absolute idiocy.

I have tried twice now to order. The first time I made the mistake of pushing 1 if I'm over 50. DO NOT do that. It comes on with a sales spiel for health insurance. Second time there is some other sales spiel. I am at work and not in the mood to sit on hold pushing 1 for this and 2 for that. Let me order my stuff and be done, so frustrating. Have emailed them and "live chatted" asking for them to call me. NO RESPONSE. I have ordered a LOT of stuff from them in the past but now it is saying my email is "not registerable" and I have no way to find my old customer number.

I bought 4 dresses, 2 different styles and 2 were the same style, different sizes. Only one dress looked good so I needed to return the 3. I was surprised to find out it cost $6.95 per dress to return even though they were being returned together. It cost me $21.00 to return dresses that cost $22.99 each. I would have never bought anything knowing this. My bad for not reading all the text on returns which is thoroughly buried on their web site.

I was very hesitate about buying a bathing suit on line, especially after reading some reviews. I am about 5'5 and average to petite build-my order fit me to a T. My order included 3 bathing suits and two cute dresses. Purchased everything in a size small. ( bikini tops 34B) The quality was decent and the product came exactly what was advertised. The only down side was the border fees which were about $30. Given all of my purchases were $20.00 or less, I didn't mind the additional fees.-I still got a good deal. If you are paying regular prices, it might not make sense to buy anything given the extra charges you will incur... .

After a month of waiting for my order I contacted customer service. I was told 2 of my items were out of stock entirely and would I like the other item sent still or refund all the items. I of course wanted everything refunded because A. It was a month after me being charged and not receiving my items and B. You didn't have my items in stock and still charged me AND didn't even notify me of the items being out of stock. I have consistently had to contact them asking to issue my refund dating back to February 19th. I was told it was issued yet does not show in my bank account 2 weeks later. WILL NEVER PURCHASE AGAIN OR RECOMMEND

Clothing is made of cheap material: it looses shape and will pill quickly. Trust me; you will be annoyed at those fuzz balls and it's because Venus Swimwear clothing is made up of synthetic fibers that are cheaply/loosely woven. Walmart quality. You should either wash clothing by hand, turn them inside out to avoid friction or buy a razor and find yourself always de-pilling your pieces. Next, you'll battle with clothing that also loses its shape. Sorry but this brand of clothing just isn't worth it.

The bathing suits are a grade better, so you may just want to stick with swimwear.

I've purchased numerous items over the years and I had recently one bad experience. This was my first time buying shoes from them and it was cheaply made! There's absolutely no support for the sole of the shoes. When I received them the soles were completely detached from the shoes. After speaking to customer service they said they would replace the shoes. When I received the new package it was not the same shoes and it was the wrong size. I spoke to customer service again and asked for a refund after shipping the shoes back. I have an email saying that the shoes were received, however I still have not gotten my money back. I'm not too concerned with the money I'm just a little disappointed with the company because I've been a customer for years and some of my favorite dresses are from Venus.

I've only had to return items twice in the 3+ years I've been buying and that was for size. I love everything I have from them. My items come quickly and as described. I don't understand all the negative reviews. You just can't please everyone, I guess.