I've been generally pleased with all of the items I've received from Venus over the years. The few times I've gotten the wrong size, it's been pretty easy to exchange (in the US). I pretty much only purchase tops and sweaters from them.
There was one problem (with one specific shirt) where I got a faulty item. (The center lace pulled apart easily.) I contacted customer support and they sent me out a new one immediately. Unfortunately that shirt was also faulty, and had clearly been tried on and returned as it was already torn in the exact same place.
Review by MargJ1 week ago
3 years ago, this was the only place I shopped for swimwear. The last 2 years, I ordered my bikini tops in size 36dd. They sent me triple d instead and said that's the new way they size, even after I called to make sure it wouldn't happen again, it did. Then I mailed it back myself to return and was still charged a return fee. Never again. So disappointing as this was my favorite place to shop!
Review by TheWundaaa2 weeks ago
If I could I would give them zero stars. They suck. I never received my order but they certainly received my money. This company is nothing but a scam! Don't buy from them. This will teach me to order anything I see on Facebook. Lesson learned.
Review by Bralisa2 weeks ago
I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!
Review by Matoa2 weeks ago
Can’t believe the complaints about “ Venus”
I really liked a pair of bathers and was worried ordering them because of the negative reviews.
I still went ahead. Bought them on the 28th October and received them today, 7th November.
Exactly as picture ( apart from my body - lol ) nicely made and true to size. Follow their sizing guide.
Great communication too.
Thank - you Venus. Will be back shopping
Review by Zeonz Wisbrun3 weeks ago
Shocked to receive this gaudy cheap clothing. A yellow coat made of some type of fabric which would catch on fire if near a flame. A dress with buttons so obnoxious i cannot image wearing.
Review by Josernesto3 weeks ago
Beware with this company. Their design and pictures look great in their catalog, but in reality, the quality of the overwhelming majority of the items I purchase was well below expectations. I purchased 5 tops and 3 dresses. I returned all but one dress. Unfortunately, my refund was much less than what I paid since they deduct shipping when you use their return label.
I will never buy from Venus again.
Review by Kingsbridge Remshak3 weeks ago
They charged me an extra $5 fee to return the clothes that didn't fit. They said they were not crediting me a "promotional shipping charge," whatever that means. Scam!
Review by Perivoye4 weeks ago
I have made one order, a jacket, and will make no more. The order was online and when it arrived, it was so crumpled and wrinkled it is unwearable. When I contacted Venus via live chat they actually hung up on me in the middle of my typing my response. The rep stated, as she hung up, that she did not have all day to wait for my response. This establishment is HORRIBLE!
Review by Elfida4 weeks ago
I ordered stripped bodycon mini dress but did not wear it immediately . I went to an occasion and I wore the dress and it was beautiful . there was no washing directions on the dress ,I washed it in cold water in the wash machine .
when I went to put it on it was two sizes too small a week later when I called them up they said it's not returnable because it's after 90 days . Meanwhile they had to know the dress was poor quality and it shrinks and they would do nothing about it so my suggestion would be if you order clothes from them wash them immediately even if your not wearing ..
Review by Fechtner Sohoel1 month ago
I purchased an item, it did not fit so it was returned. Tag on, there was no liner as it was a top. It was w/in time frame.
Venus only gives partial returns, they take $6.95 for cost of shipping label.
Many competitors that do NOT do that!
Review by LoPac1 month ago
Never received my order. First time I tracked the order it indicated delivered, but I never received it. Next time I checked it said my item was returned to sender. Looks like I'll never get my money back and/or I'll never get the dress I ordered... Learned my lesson.
Review by Sarzio1 month ago
Purchased a bathing suit which was on back order for about 5 months. Every time I checked it was back ordered to a further date and I was not ever notified. When I finally received it I had to pay another $30 for duties to Canada. Hated the bathing suit. Felt cheap and didn't fit as expected (or based on reviews). Returned it and have been going through quite the hassle to get duty money back. On top of that, Venus charged me shipping to return it even though I paid for it myself and I still have no received a reply where my shipping money refund is (months later still inquiring). Would never buy from them again.
Review by Daqs1 month ago
Like others have mentioned, they charge a shipping fee to return items and they say they don't charge for exchanged items. So I sent a return and an item to be exchanged in the same package, and still get charged the shipping fee. I also see that they are not going to credit me back the tax I paid on the returned item, which I believe is illegal.
It took quite a while to get my order, then waiting for them to process my return & exchange and send out the exchanged item - basically I ordered one of the items 2 months in advance of the event I needed it for, and I won't have it in time. Customer service gave short, unhelpful answers and only gave me exactly the information I asked for so I had to ask a million questions. I can find better clothes elsewhere without all this crap.
Review by DieselDave1 month ago
Always great quality. Sizing can be different, read the reviews before purchasing and make sure you look at the materials items are made of. If you do these things you will most likely enjoy your purchase. My only issue is the strick return policy & $6.95 return charge. When shopping online you can't try items on so there is always a chance you may have to return something. Some of my favorite companies offer free returns which allow for worry-free shopping.
Review by Commuteman1 month ago
donot buy i bought dress for 30 and did fast shipping had an event . needed i get it paid 22.95 and plus cost so it doesnt fit ask about return was told 6.95 will come out because its a privilege to give me something i paid also 22.50 will not get back privilege again . im out of 30.00 never again
Review by Chilar Cambray1 month ago
I came upon these reviews as I pulled up the site to look at the winter clothes, and I was shocked. I've shopped here 10 years and love their stuff. It's inexpensive, and I've felt the quality surpassed my expectations for the price point. Though I have never had to send anything back, I would still highly recommend Venus
Review by Mohua1 month ago
If you order online, the items are shipped in such poor packaging they arrive damaged. When you contact them via live chat, they hang up on you stating they do not have time to hang around all day. I received this message while in the middle of my response to the customer service rep which was not more than 3 seconds after receiving their response. THEY ARE HORRIBLE
Review by Moczart Phillida1 month ago
this company has the worst customer care i have ever experienced. They emailed me when they shipped my item then did not actually ship it for 3 days after that causing it be delivered late. I still have not received it. they told me to contact the carrier and i could return to sender or change delivery - for some reason it was missorted and sent to the wrong state. My carrier UPS said tha the seller - Venus has placed limitations not allowing any changes to shipments so i have no choice but to wait. they lie and make returning or changing anything impossible. it feels like a scam.
Review by Crossey1 month ago
Just received my Venus order. Both dresses I ordered should be Small size. I usually wear small/medium. Both dresses turned out to be wayyyy to big. It's not even regular large size, it's more like Plus size. Very disappointed.
Review by Shadea Awuni1 month ago
I bought a pair of Venus Capri jeans. The whole waistline came Unattached . They would not do anything about it because it had been over 90 days and I had worn them. What a rip-off. Poor quality
Review by Fornøyd1 month ago
I've ordered from them for over 15 years and have never , not once been unhappy with a purchase. Everything has always been great quality and returns are no problem. In fact returns have been very easy
Review by Maimuna1 month ago
Excellent clothing. True to size. USA located. Excellent customer service and fast shipping. Highly recommend.
Review by Eliouse1 month ago
If your Canadian, do not shop here. There is different shipping rules for us. Long story short, it cost me $170.00 and I got NOTHING,, NOTHING. It would cost ,e more to return that what the items are worth, and snarky, bad attitude service.
What a scam!
Review by Irenia2 months ago
This is my first time ordering from venus and probably my last. I have been waiting weeks for my order. Not sure what is going on.