I recently purchased a Venta LW62, with an automatic water hook-up, which is one of the only models of its type for home use, to protect my piano from the lack of humidity in the desert climate where I live. Not only is the product top-notch, easy to setup, and even easier to operate and maintain, Venta's German headquarters went out of their way to deal with a tricky delivery situation so that I could have the model on my person within a week's time before I left Europe on holiday. I'm incredibly impressed and appreciative of the company's products and efforts, and it's nice to know that in this day and age a premium price actually gets you a premium product and superior customer service.
- Jared Willis
Review by ColetteF Asiedu4 months ago
Quick turnaround on replacement parts.
Review by Selyna Vaitsas4 months ago
Brought some aroma therapy scent.
It was as much to mail as it cost.
Won’t be buying any more of that!
Review by Kritsana Dimla4 months ago
Geraldine was excellent. Really got things moving and solved our problem. 2 day shipping delay was caused by Fedex.
Review by VoodooChild4 months ago
Excellent customer service and a great produce -- own 2 of them.
Review by CustomerHh Striboldt5 months ago
waiting for shipment of unit L45
Review by RPlaster5 months ago
Review by KelSofie5 months ago
I am totally disappointed with my Venta air washer product and even more disappointed with the company's lack of responsiveness to my complaint.
After only 3 months of use, the drum of my air washer turned orange red, and the unit smelt despite my maintaining it as recommended, by rinsing it out with a damp sponge, and using the water additive which is supposed to stop the Venta Airwasher from scaling up. I even bought and used the special Venta Cleaner which is also recommended once every six months.
I thought with a bold "10 year warranty" displayed on the box, that my unit would at least be professionally inspected and cleaned by the manufacturer after only 3 months of use.
Instead the person answering the customer service line and the manager completely blew my off, telling me I would have to pay for
an Ultra sonic cleaning!
Don't be misled by the claims that this product "purifies for life and is easy to clean." I've had an awful experience.
The response of customer care totally ignored the fact that, as I told them, I had already cleaned my unit with vinegar and followed all the maintenance suggestions since I bought the unit.
I have also found out other customers had difficulty cleaning. Wish I had never bought this and it is too late to return.
Review by Constantly5 months ago
We love this humidifier! Near silent, easy to add water and a relief to only need cleaning every other week. Wish we’d tried this one much, much sooner! All the others we’ve tried in the past developed awful mold way too quickly.
Review by JeffatJacks5 months ago
I own a loft in Montreal Canada that is difficult to keep from drying out in the summer because of the air conditioner and even more difficult to keep the humidity high enough during the winter because I heat it with a gas fireplace. I've been using Venta LW 45s in my residence in California for many years and they have done an excellent job but my new Kuube L-T Airwasher Humidifier Venta system is perfect for the loft with it's high ceilings. The humidity and temperature stabilized within days and the air feels fresh and is clear of dust.
I was surprised given my good experience with Venta's products over the years when the control system developed a problem after about a month of operation. I called Venta in the US for help and Jasmine helped me through diagnosing the unit and offered to send a firmware upgrade to me in Montreal overnight. I received the upgrade and unfortunately it didn't fix the problem. On my second call I told them of the continuing problem. I had disposed of the shipping box because I had never had a problem in the over ten years of using Venta products and customer service offered to send me a new replacement unit along with return labels I could use to return the defective unit. This is by far the best customer service that I've ever experienced. Once again my humidity has returned to 50% and is holding steady. Thanks Venta!
Review by Happyt5 months ago
The product was what I expected, it arrived on time.
Review by Leeds5 months ago
Excellent service sending back an item for cleaning
Review by Haeykel5 months ago
Always reliably good product and service
Review by Sniz5 months ago
The price for an empty plastic box, seems unreasonable. This makes you lean toward, just throw the unit out. If I do that you lose the high profit consumables you sell. Why not encourage me to keep it running by lowering the replacement part cost so I continue to by cleaner and treatment. I think your marketing people need to review their strategy.
When ordering you are limited to the colors white or black but my original is light grey, including the base.After chatting with your support people, who advised I pick the color closest to my unit (?).
We finally decided on white. Why not save us all a lot of wasted resource and change the the options to black, white or grey, if you really offer white as well.
Review by Somorrow Maneka6 months ago
Great service: very clear instructions about how to fix the problem with my humidifier, immediate shipment.
Review by Bakary Salimonu6 months ago
I like the unit and the job it does but one area I feel could be improved upon is the Gear and rubber coupling. It seems to me older technology and I have had to replace the Gear many times as it starts to make an annoying clicking sound.
Review by Pheth6 months ago
My email about a replacement part was answered quickly and the response gave me the steps to order the part. Order process was straightforward; shipping quick. The entire process could not have been better.
Review by Krenare6 months ago
I ordered a new motor for my venta and got a email the same day that my order was received and shipped. Got the order today. Thank you for your outstanding service.
Review by CrystalTipsUK Malinde6 months ago
very customer oriented. provided replacement unit at no expense
Review by Andofilm6 months ago
I ordered the rubber coupling and mounting ring item P5928000 together since there was no way of just buying the coupling by itself which is all I really needed. I think I should be reimbursed for the approximate value of the coupling ring and excessive shipping cost. Also, the two parts were shipped attached and packaged in a flat Fed Ex envelope which ultimately bent the rubber coupling. I think the shipping charge of $7.95 for your estimated .5 pounds was too much, especially since part of that weight was for a piece I didn't really want. BTW, I weighed the entire package when it arrived and it was 4 oz. My order number was 12302. Thanks.
Review by Kaimana6 months ago
It is a very good machine. Our last one lasted for 10 yrs. I ordered a new one and figure it will last us another 10 yrs.
Review by Sharrollene6 months ago
Vents is a top notch company. Their service is excellent.
Review by Lcliff6 months ago
I have been using an Venta Airwasher for over 15 years. After about eight years, with the second one, I had a problem with the motor switch, and called I have a replacement. The first one was the small one and I replaced it with a larger one. There was no hesitation to send me out a new part.
I usually start the Venta in October, and run it all winter until he gets warm outside. It is very quiet on the highest speed and usually empties itself overnight which means I'm getting a lot of moisture in the air. Just yesterday, while at my foot Dr., I found out he needed more moisture in the air and I recommended it to him He said he was going to get one.
I have no hesitation in recommending these to friends and so on, because the company is very reliable and trustworthy.
Review by Broockevasey6 months ago
Fast shipping and great prices
Review by Wysedog6 months ago
It’s easy to maintain day to day. I was able to find online videos on how to disassemble for deep cleaning which was helpful!! I’m a happy customer.