Venmo Reviews

If people don't use PayPal directly... this is a good 2nd option through the PayPal team.

I use them in the "online marketplace"... on occasion.

Frauded after being a customer for several years, and then dispute was denied.

My Venmo card was used after I visited a gas station. I placed a claim after dealing with the headache of customer service (including them adding in a charge into the claim after I mentioned was mine several times). Apparently my claims were denied over a month after submission. This was mainly due to the card being close to the address on file, and Venmo thinking the card was in my possession. I originally thought the card was in my possession as I have a card that looks just like it. I realized that the card was not in my possession. Additionally, because the fraud happened close to my home - they listed that as one of the reasons my dispute was denied. That makes absolutely no sense. I need these reviewed again as I WILL NOT be paying for someone else's transactions. You've also literally done no investigation as to why there are charges at places I do not and have never visited (the largest amount coming from a barber shop for men that I DO NOT USE as I am a woman). You also didn't follow up with the merchant to see if they could look into camera's etc to see how this was happening. This was a very low level investigation and as a customer, I do not appreciate that.

I went to the BBB and the company again denied my dispute. What a ridiculous company. Police report to follow for a real investigation.

I have been trying for 3 weeks to get my money returned for 3 Venmo transfers that ended up to the wrong person. Venmo will not correct the error. Why?-because will only correct one miss payment in a 60 day period. Venmo is not available by phone. They won't contact the person paid in error. They won't provide me information so I can contact the person who took 3 of my payment. Does this seem fair? Heck NO!
I suggest you avoid Venmo unless you like being a victim. I am.

HORRIBLE CUSTOMER SERVICE!
I tried to create a new account. However, whoever had my phone number before me had a Venmo account.
I have been dealing with a rep/agent by the name of Hershey. Was told to provide documentation of my number. Per the request, I emailed MANY documents but Hershey states unable to read. The documents I emailed to Hershey, provided my phone statements that shows my cell phone carrier's name, my name, the phone number and when the phone number became mine (May 2020), my complete address and even my email address.
I asked for a supervisor to call me, but was informed that their phone system was down. Right. How convenient.
As such, since Hershey won't do the right thing by rectifying this matter accordingly, I have filed a complaint with the Better Business Bureau against Venmo and Hershey who displayed NOTHING but unfair business practices.
Hershey responds to my request by the wrong name. That's being professional? Clearly not.
It is extremely disappointing that you need BBB to resolve a matter that Hershey could have done, yet refuses to.

Its just so simple to transfer money... one of the best apps making the payment process so simple and easy!

A few months ago, someone on Venmo hacked my checking account. Last week, I was able to recover the stolen funds through the help of fisthacker at protonmail

I would only use Venmo for emergencies but i feel your taking a risk because at anytime they can freeze your money. I've used them three times and so far so good.

If you use Venmo, be aware of their service and the potential to have your account banned quickly with no explanation.

I just had the most nonsense experience and even questioned if it was a well-designed scam. Venmo sent a series of emails to me saying someone who had transactions with me stole money from them somehow. It was vague and no matter what I said they refused to clarify, which looked really suspicious. They were pretty abrupt and hostile to then say my account was permanently banned, and they act as if it's my problem they had a security breach. I still don't know what "terms of service" I broke. All of my transactions have been just fine and normal, in fact I only used the service for a few months among friends and acquaintances for the usual trades.

I even offered to help, if someone I know stole money I could just confront them. How conveniently, Venmo "couldn't give any info". Funny how they didn't think to tell me the date of the transaction or the number, considering I know my own account and they don't need to give any private info. How convenient for them. I literally did nothing wrong and this popped up in only a few emails.

Feel free to try Venmo for yourself, just be forewarned their customer service can be weird, suspicious and hostile with no explanation.

Hi how can I get a new Venmo card I lost the other one

I have been using Venmo for about 3 years. It is useful when going to restaurants with friends and it is difficult to split the bill. I have also found it to be extremely useful in living with roommates. One person will pay for water, PG&E, or WiFi and everyone else will Venmo them for it to split the cost. I dont know anyone in my friend group who doesnt have it. The only problem is that is takes a day or two to process, so if you need the money immediately its probably not your best option. I recommend this app to anyone who is sharing costs of small items.

My checking account was hacked. I was not impressed. It has caused me a lot of grief and agony. It wasnt fair

I use Venmo on a daily basis almost. It's a convenient way to share a bill among friends. It's kind of social media for finances as I can like my friends transactions as well (if they are set to public). I don't like much that PayPal is behind this company but so far it's working smoothly. Yet, I wouldn't recommend to transfer large amounts of money, I limit to around $100, as it isn't bank.

I'm writing this review to help other people understand the risk they are taking when using Venmo. We all read over the terms and conditions, but there is a lot that the average person wouldn't understand... or else they wouldn't use Venmo.

I began using Venmo for things like splitting the check at a restaurant. Then I graduated to using Venmo for bachelorette party planning, events and vacations. I've used PayPal for over a decade so when I read that Venmo is backed by PayPal, I decided to trust them, however I discovered through experience that they are backed in name only. Venmo is not FDIC insured (no shocker there), but it also doesn't hold funds in an FDIC insured environment the way that PayPal did in its earlier days. As confirmed by an employee, they are not insured so the risk and liability in regards to using their app is transferred to the individual. Here is what happened:

After noticing that people were paying my landlord their rent through Venmo, I decided that I would pay him that way, too. I see it in my feed for other people all the time, happy little house emoticons with the words "rent". They don't realize that they're casting their 1000+ to the wind.

We'd been living together for about 2.5 years save a short break once and I trusted him. I watched his kids from time to time, came over to dr op off Christmas presents when I wasn't living there. In short, he was not a stranger. He moved to another apartment (trashing my apartment in the process and leaving it that way), but since he was my landlord, I would continue paying him, right?

Wrong. Because it turns out he wasn't my landlord. One day the real landlord came over and we had a nice "Who are you? No, who are you moment?" I'd used Venmo to pay my rent to a fake landlord who in turn had not forwarded the rent to the actual landlord. So now my fake landlord is not just illegally subletting the place (and for more than the actual rent), he is also stealing my money. By the 5th, the real landlord had not received a check. I reached out to Venmo and was informed that there was nothing they could do to stop the processing payment, so I'd have to find another way to resolve the issue. So I called my bank.

Glory, hallelujah! The transaction was still processing. My bank canceled the payment, charged me a fee and told me to inform Venmo, which I did. I never got a response from Venmo but a few days later, I received an email from Venmo.

'Payment on this item has been stopped byyour bank. Don't worry, we covered you and {this criminal} has the funds. However you now owe Venmo $1,200.00. Your account has been frozen... until you settle this debt.'

I reach out to Venmo support. Silence. I reach out to Venmo support the next day. Silence. I reach out to Venmo the third day by opening a new case. Ah, a response. "When you make a payment through Venmo, you agree to make the payment regardless of the situation. Venmo does not offer any dispute resolution services."

Another employee eventually followed up to add "Due to the fact that we do not provide resolution services, we only recommend completing transactions on Vemno with people you implicitly trust." ...I wonder who she thought I was sending money to, if not someone I implicitly trusted. Someone who has trusted me to watch their children, someone I have trusted to watch my niece.

Venmo has since sent me an email threatening to send me to collections. My new roommate paid first, last and deposit to the fake landlord. We're both in bad shape with no recourse. And to make financial matters worse, we had to sign a new lease at market rate and pay first and deposit to the real landlord. We may never get our money back from the fake landlord because we used an app that transfers the risk and liability to the individual rather than an insurer.

In short, Venmo is "backed by Paypal" in some way, but it probably isn't the way you're thinking of. If I had used the PayPal app or my bank, I would have my money back by now.

I use it for sending and receiving money, it works great with no fees.