PLEASE DON'T WASTE YOUR MONEY! I placed an order back in November of 2018, received the order in January of 2019. The items were of poor quality, one looked nothing like the picture and two were damaged. I contacted them and I was told to send pictures, so I did. I told them I wanted to return the three items. They would always come back with 5 dollars off my next order, and then 10 and I think maybe finally they offered 15 off my next order. I told them I just wanted to send back the items. I couldn't use them. They told me it would be to expensive to send items back. I told I didnt care just wanted my money back. They finally they gave me an address to return the items and told me I must write the order number on the outside, which I did. I put tracking on the item as well. My order was $85.00 and it cost around $34.00 for me to ship it back. It was a lot but I knew I couldn't use the items so $51.00 dollars was better than nothing. I shipped off the package end of January notified them as instructed with tracking number. NOW ITS MAY AND NO REFUND!! I have reached out by email several times but they will not respond to my emails anymore. I tried to be patient and let them to the right thing but they will not. Please don't waste you money with this company.
Review by Nuunu4 months ago
Actually my rating is a negative 1. This company doesn’t follow through with their own policy’s. Their product is cheap and odd fitting. My last interaction via email is the following:
I see that your company makes it almost impossible to have any level of good customer service. Your inability to provide a decent return practice shows lack caring for human beings. Please do not respond as I will be donating the dress to charity for tax right off instead hoping to get a refund from China. Lesson learned. Buyer beware. I will not be using your company again and plan log my complaint with multiple online reviews. I’m sure you don’t care as I am 1 person in millions of other suckers you already taken advantage of with your flashy websites and bargain bottom prices. One customer, one less customer; it’s all the same to you. I hope you sleep well as you scam the next buyer.
Review by Aliyanta4 months ago
This company is a SCAM. The two dresses I ordered cake different than pictured and of cheap quality. When I reached out to return the dresses for a refund, I was given an address to ship them to. I spent $23 in shipping and waited months to receive my refund. Every time I emailed asking where my refund was, they told me to be patient that they never got my package. Well 10 months later, the package arrives back at my doorstep. Enraged, I emailed again explaining that I sent the items to the exact address they gave me and I just wanted my money back. No one responded to me. Not then and not after 8 more emails sent. This company is an absolute joke. Do NOT give them your business and money. They’re thieves.
Review by PointGeo Langson6 months ago
For those who have not yet purchased anything with this company..., Don’t risk it, Run.
For those of you who had a lucky transaction with this company, don’t risk buying again.
These guys should be shut down.
Review by TheWay Harizi7 months ago
Received one of my two dresses. It's been over two months and still no dress or response from Veni. I will never shop with them again and dont recommend them to others.
Review by Espinoza Oberckal8 months ago
I bought 2 clothing items; a light black pea coat and a 2-piece black summer top and ruffled midi skirt from Venidress when I saw it modeled well on Instagram. I received the items in a couple weeks only to realize it looked and fit nothing like the photos and the quality of how it was made was just terrible. I emailed Venidress customer service to set up a return. At first, Caroline told me I would only get $5.00 back if that was ok. She also suggested I sell it to friends instead since postage is expensive. I was shocked due to the fact that I had spent a total of over $70.00 on 2 items that were not of good quality! After arguing that I actually deserve a full refund, Caroline said she would wait for my return. They emailed me the return address:
Sanlu highway No.169 , #101, Pujiang Town, Minhang District
Receiver: Li Liu
Post code: 201112.
The cost of the postage, insurance, and tracking number with USPS was $23.50. I waited from September 2018 until February 2019 wondering what the hold up was. I emailed Caroline several times in between to ask if they have received the package yet. She always replied back that they are still waiting and it may take some time, but will get me my refund once they receive my package. By middle of February 2019, the package came back to me as UNCLAIMED. I was so frustrated by the lack of customer service given to me and demanded from Caroline to refund me for the wasted postage on my end and for the 2 items I tried to return since I felt it was highly UNFAIR that they gave me a return address I correctly sent it to, only for it to get UNCLAIMED somewhere in Beijing. Caroline didn't apologize and said she still can't refund me unless the package is received on their end... What is up with the return address Caroline gave me in the first place?? VENIDRESS IS A SCAM!!
Review by Ccc8 months ago
Disgusting experience! I had an unauthorized charge by this company show up on my account. I googled their name only to find out that they are just a crooked and shady business based in China! Now I have to wait until an "investigation" takes place before I can get my funds back. I have no idea how they were able to get a hold of my account information.
Review by HMPanzer9 months ago
TERRIBLE!! Ordered a dress for a Christmas present - NEVER received, however, I have been charged on my credit card through Pay Pal and trying to get this taken off. NOT paying for the dress I have NEVER received. Customer Service is also TERRIBLE! DO not order from this company!!!
Review by Debsamadmum9 months ago
I wish that I could give them a zero because if you do not read their website carefully, then you will get screwed. Please understand that I order six sweaters from them in September 29, 2018. And the items did not arrive in 8-15 days because they were coming from China. Yes, China where the people are three size smaller than Americans. I went back and forth with Paypal and the company via email. They do not have a toll free number and if the clothes do not fit you, then your out of money unless you sell the items to family and friends. Which is what Venidress stated to me, because sending them back to China is going to cost you more than the items. SO PLEASE BEWARE !! They are a scam and you will waste your money on cheaply made clothes.
Review by Auntnutt9 months ago
I ordered 6 items from this site. 4 of the 6 were good, not exactly what was pictured on the site but still fit nice and were cute so I wasnt unhappy with them. 2 of the items however I was not happy with. I'm always sceptical of online clothing but I read the reviews as well as the measurements for the sizing and it seemed right, however when I received them they were cheaply made and were different than pictured online and they did not fit. I read the return policy prior to ordering so I emailed them as it says to do. Now keep in mind it took 2 weeks to be even shipped so I had already had prior emails about that with the customer service representative which were in broken English. Anyway I got a reply about returning the items asking for my measurements, my normal sizing, pictures of me in the clothes, etc. Now to me that seemed incredibly rude to ask for that like hello the clothes dont fit. But I replied I just want to return them they didnt fit. 2 days later I had not gotten a reply so I emailed again saying this is my 3rd email about wanting to return my items I need the address in which I was replied to with keep the clothes we will give a coupon code. Unless the coupon code is for free shipping and the amount I paid for the items I dont want that. I just want my money back. I guess I'm stuck with this crap. So for me I would not recommend this site at all. Poor customer service.
Review by Svobda9 months ago
DO NOT ORDER FROM THIS SITE!!! Their clothes are not what is pictured and they are giving me the worst time about returning the item and refunding my money. They actually emailed me back and asked if I could sell it to a friend or give it as a gift! As if I would give a piece of crap jumper to a friend. Then the icing on the cake is they actually asked if they could refund me $4 as opposed to the almost $40 that I spent! Save yourself the time and aggravation and do not order anything from this site.
Review by Spiecy Marohn9 months ago
Ordered almost a month ago. Didn’t ever receive a status email or shipping email. I emailed them 3 different times wanting information on my order. It wasn’t until I opened up a dispute case with PayPal that they sent me a message saying my package was ready to ship. I messaged them again(through PayPal so it was documented) and said if it wasn’t shipped in 24hrs, they needed to refund me or I would accelerate the dispute through PayPal. I just got a message saying my order had shipped. I’m not holding my breath that this is going to be worth the wait, as I since have read reviews on the quality of products. I wish I had read the reviews first! Will post another review when my dress comes, but I would say find a better site to order from!! You shouldn’t have to jump through hoops to get something you paid for.
Review by Mallary Jermin9 months ago
The fabric is very cheap ,customer service extremely bad . One you purchased something you stuck with it . Please don’t buy from this site . I purchased $70.00 and had to throw the clothes away .
Review by Aranka9 months ago
I wish I would have read the comments before I ordered. I found a black jumpsuit and decided to order it. About 15 mins after ordering I seen so many bad reviews so I got online and found an email address and asked for my order to be canceled. The next day I got an email saying they would take care of it. This was 2 weeks ago. 5 days ago I looked at my account and seen the money was never put back into my account so I emailed them again letting them know I didn’t get my money back. A few hours later I received an email from them wanting to know why I wanted to cancel my order. Then a few mins later I get another email saying my item shipped. Poor customer service. Will never order from them again.....
Review by Anaia Happier9 months ago
Much like the other reviewers have stated this company seems to be a BIG SCAM. I ordered three items at the end of January it's mid-March and I am still waiting for 2 of the items. One item FINALLY arrived at the end of February after I emailed and complained. They said they were shipping all three items, but one item arrived and that one item had a hole it it. It was easy enough to stitch up, but it was annoying to have to fix a brand new shirt. The material is cheap and the item won't last long, but based on the price I wasn't surprised by that. I emailed them again and received a tracking number saying my other items were on the way. Basically in 2 weeks they've moved around China, but haven't left for the US. At this point in time, I think I am just out $70. Lesson learned...I'll NEVER order from here again.
Review by Rufi9 months ago
I wish I could give them 0 stars. I never received my order and it has been 3 months. They will not issue me a refund. They do not have a customer service number. A robot responds to my emails in broken English. I reported them to the Better Business Bureau and the mail was returned / incorrect address on file with Better Business Bureau. No address or working telephone number found online. I'm out almost $100 on my order that was never received. I should have looked at their reviews first before ordering!!
Review by Ledford Wenjing9 months ago
Very poor quality, nothing compare to what I ordered. Cheaply made, dont waste your money on this website. I thought I was going to get a good product, this is China poorly made clothes.
Review by Spandita Avdoulos9 months ago
Terrible experience! The dress I ordered looked nothing like the photo on their site. After waiting several weeks to receive it, it was wrinkled & awful quality. Don’t waste your time trying to get a refund, won’t happen. They’ll ask you to sell it to a friend. Really? The site should be taken down. Don’t waste your money on their CRAPPY stuff!
Review by Nanan9 months ago
This website is an absolute scam. DO NOT ORDER FROM THEM. I ordered a bathing suit in white, which arrived and looked almost yellow and previously worn. The dress I ordered was not the dress I received. It was supposed to be a cotton dress, what I received was a cheap spandex material that looked like something you would purchase from the dollar store. When I contacted them to resolve the issue, the told me that in order to get the correct dress, I would need to pay to have the item shipped back even though it was their mistake. The shipping was going to be around $30, which was almost what I paid for the entire order. They would not resolve the bathing suit issue at all. They even had me send in photos of the items, and still refused a refund or to correct their mistake. $45 down the drain. Terrible customer service as well as product.
Review by Abhinn9 months ago
I placed two orders with this company. My first order came and the items were okay. Not perfect but not awful. I decided to place a second order but was notified that my order was marked as “undeliverable” because of my address. This made no sense being I had received my first order without any issues. I asked the company how they would proceed and they said they would issue me a refund when the package was sent back to them. This was 3 months ago. I email them every 2 weeks only to get a “thank you for your request, we will send this to our support team for review”. And of course nothing happens. I have officially filed a claim with PayPal and hoping they can help me with my refund. If they don’t, I will be forced to go through my bank. Praying I didn’t wait too long to take these measures. I will update my post if anything happens.
Review by Huberline Kitmitto9 months ago
Awful quality and absolutely NO response from them for a refund! DO NOT BUY FROM THEM!!
Review by SHutchison9 months ago
Scam. Send a product that is way too big and cheap. When wanting to return it, they said to sell it to a friend and that it wouldn't be able to get returned through customs.
Review by Natoo9 months ago
The quality of the clothing is terribly poor. It is nearly impossible to get a refund. I'm still trying and it's been months. DO NOT BUY FROM THIS COMPANY
Review by ParadisePro Dhamabutra9 months ago
I purchased a sweater which came weeks later with stains on the back and a hole in the pocket. When I reached out to customer service they told me to wash it, sew it or try and sell it to someone. That is absolutely the most ridiculous response I have ever received from a company. They also said they would send a coupon code for my next purchase. They didn't actually send the code, only mentioned it in multiple emails and then I asked what the code was for and they said 20% off my next order. I told them their customer service needs help, and I would never order from them or recommend them to anyone ever! WASTE OF MONEY AND TIME!
Review by Bourgea Grinevitch10 months ago
Never received my order. I ordered on Jan. 12th, it's been over a month where the shipping method I PAID FOR said 8-15 days. I requested a refund and all they did was, one week later, send me my tracking number and claim it's on it's way. They already charged my paypal for something I have not received. Avoid this company...they are a scam!!