Very happy with my purchase, no faults or anything. Definitely value for money and would recommend.
Review by Musila3 months ago
Crap pushchair! I spent a lot of money and using for under a month the brakes make a noise and the tyre is flat. I contacted customer services and they couldn’t care less! Avoid! Use the same money to buy a half decent pram!
Review by Electriccityfangirl Derrow3 months ago
Venicci warning to all people thinking of purchasing one of these prams. DO NOT BOTHER. The after care they offer is non-existent and their customer service staff are as idiotic as they are unhelpful.
My fiance purchased a footmuff for my son's pram at a cost of £55. After just 6 weeks use the item has torn from the seams. When we contacted customer service we were "greeted" by Sandra who was utterly useless and offered no remedy to the issue as it was "wear and tear"
After 20 mins of trying to explain to her that a tear at the seams is a manufacturers fault we were fobbed off with a promise to speak to the service dept and that we would need to return the footmuff to them at our expense if we wanted it repaired
All in all a terrible experience and we are left with a cold little boy and no resolution to our issue. Appalling treatment of customers. Avoid Venicci at all costs!!!!
Review by Ballsy4 months ago
If you’re looking to spend your money knowing it was the right choice then without a doubt Venicci prams are the one. Instead of spending few pounds on a cheap pram which I have done with my first baby which didn’t last long and had to be sent to service a lot, Venicci pram ( pure rose ) 3 in 1 system was definitely a right choice for me. Increasing my budget definitely paid off as the pram is fantastic, the visuals and the design for pure edition is stunning, the pram itself is amazing and the customer service reception was professional. I wish more customer service teams would be like this. Very easy to set up. I have been using this pram since and I never had any faults with it. Definitely worth the money and would recommend.
Review by Ramamurthie4 months ago
My 8 month old granddaughter was laying back in the pram with the bag on the bag holder when the pram toppled backwards, all my guarantee with shop was a waste of time as they said you shouldn't put the bag on the holders while the baby is laying down. Please be careful.
Review by Bebebebebe Rundell4 months ago
My in-laws bought us the venicci silver sparkle travel system it looked great everyone loved it including myself until after about 6-7 weeks of light use we had a puncture in the back tyre. We paid for it to be repaired only for it to brake again another twice that week. The tyres are already nearly thread bare which means we will have to replace all 4 wheels very soon after such little use. It’s going to cost a fortune if we have to replace all the wheels every couple of months. Iv been in touch with the shop we bought it from they said there’s nothing they can do it’s just wear and tear so got in touch with venicci and surprise surprise they still have not got back in touch with me. I haven’t been able to use the pram for the best part of two weeks now. £800 pram going to waste as the wheels are complete rubbish! Also the suspension has started to drop already very very poor quality DO NOT BUY!!!!!
Review by Iwc5 months ago
We absolutely love this pram. Best baby item we purchased. Compared to other prams at the same price point, I am so glad that I purchased this pram. The basket storage is huge and allows me to fit so much shopping in the bottom. Easy to push and fold, also easy for the Grandparents to use It also offers a front-wheel suspension that provides a smooth.Great product, highly recommended!
Review by Bafford Oppy5 months ago
We have a 3 in 1 soft edition pram in light grey, we haven’t used the pram yet cos our little one isn’t due for a couple of weeks but we already love it. We’ve had a bit of a disaster shopping for the pram and was waiting for weeks with a previous company to deliver, the lady in customer services Venicci was lovely and price matched the pram and had it delivered to us the very next day. Great customer service and shopping experience all round.
Review by ZeeRam5 months ago
Bought the Venicci Soft in October 2018. From day one we've had problems with the wheels constantly needing air, one needing a new inner tube and then finally needing a new tyre. This is all after less than 4 months light use. I have been unable to use the pram for 2 weeks because the wheels are completely out of stock. This tells me others are having the same issue. I've complained to Venicci who have assured me it'll be back in stock soon (still waiting) and advised the wheels are not included in the warranty. They've offered me a discount to replace all 4 wheels with solid ones however, they're also out of stock and it'll cost me 70 pounds to replace. This is ridiculous given the pram is only 4 months old. I would not recommend this product.
Review by Kyunghan6 months ago
Been using our 3in1 Venicci Gusto for 6 months now. Easy to fold, easy to attach each part. The wheels make it a really smooth ride too.
Review by IonaHuckle Cappetti6 months ago
VENICCI VENTO Pram frame(2015)collapsed on the weld,returned it to them and the response was i could have a small discount off a new 1 or pay £75 to have this repaired as it wasnt a manufacturer problem. My wife was pushing our 6month old son at the time when it collapsed going down a small kerb,it snapped into 2 pieces and all venicci was interested in was charging me to replace a product i firmly believe was NOT fit for purpose.
Review by SeanMandrake6 months ago
I absolutely love my Venicci Gusto! It’s a smooth easy to push system, that is lightweight and very stylish! I am always receiving comments on my pram.
I unfortunately snapped the safety clip on my pram, resulting in me having to get it sent for fixing!
The service that I received from Venicci was truly amazing from start to finish! My pram was collected fixed and sent back with 40 hours. Not only did they fix my pram but they cleaned it, pumped up the tyres and sprayed them back to black.
I cannot fault my system nor the service I received.
I can not recommend this travel system anymore! The best money I have ever spent.
Review by Ciona8 months ago
Our venicci carbo is fantastic! Very quick and Easy to assemble and collapse, so light and smooth to push, you can steer with one hand and looks very expensive but actually very reasonably priced. Comes with great accessories and fits well in the boot of a small-medium sized car. Venicci’s customer service is second to none. Extremely helpful and efficient. I had a problem with the brake I called them, no questions asked...they collected it the next day, repaired it and sent it back 24 hours later and I’d owned the pram Over a year too...You wouldn’t get that service and care from other pram retailers I’m sure! I can’t recommend venicci highly enough fantastic Prams and a wonderful company to deal with as a customer :)
Review by Ando9 months ago
Only took the pram out for first outing today and tyre has split and inner tube punctured. Have sent email to company and waiting for reply. Looking at other reviews seems to be a problem they have.
Had to telephone the company and they did send a new wheel which came in 3 days.
Review by SomewhereinSD9 months ago
Poor quality poor stockists and overpriced! Our pram wheel started to fault at 7 months, reported it to seller at 8 months and was ignored. It's now completely useless and both companys denying it's a manufacturing fault. How a pram wheel can fall apart after 8 months light use is beyond me, especially one that cost nearly £1,000! Wheels are apparently only covered for 6 months! Avoid and buy silver cross!
Review by KeithAS Janikashvili9 months ago
We purchased a Venicci travel system from Little Angels in Ilkeston in January 2018. The product then stayed stored until the arrival of our baby towards the end of April.
We live in an ordinary town in Nottingham and the product has been used on pavements to and from the local primary school which is a quarter of a mile away. We selected the Venicci as the chassis and wheels looked as though they could withstand much worse than pavement. How wrong were we... it started with a puncture of a rear tyre which after eventually being able to get an inner tube we attempted to repair ourselves. Neither my wife or I being trained tyre fitters this was a rediculous task resulting in the inner tube puncturing again ( how nice would it be to be able to take the product back to store for them to do, considering we spent over £800).
The bigger issue is that all 4 tyres are thread bare and certainly look older than the 6 months or so we have had them.
I have contacted Venicci who although were willing to offer 50% off replacement wheels very quickly would not accept liability of these poor quality tyres. They pointed out that there warranty excludes certain ‘wear and tear items’ and as I pointed out surely these tyres should last longer than 6 months. It was bought to my attention that venicci now sell a solid foam tyre and I wondered if this is based on many other customers having a similar problem to us.
Venicci customer service is poor and the quality of their product is worse. As I pointed out to the patronising person I was dealing with I work and socialise with lots of people of child baring age and I will not recommend anything Venicci sell.
Review by Sithembiso11 months ago
I have chosen Venicci Carbo Lux Natural Grey travel system for my baby that was recommended to me by a friend as a very reliable, easy to use, but most importantly it was the design that made me fall in love with this pram. I love the look of it and I can honesly say I haven't seen another pram that looks as good as mine. The other great features of this pram are a great suspension - it does not vibrate when we go for walks in the woods, baby's sleep is not interrupted, also material of the pram is very high quality and durable. Overall I am very happy with this product and would definitely recommend it.
Review by Gengis Sutherby11 months ago
I bought the Shadow travel system and I LOVE it even 16 months on now we still use it daily I dont usually do reviews but credit where it is due I felt this was well deserved.Also the lovely lady in the office ever so helpful when I have called to ask silly "new mum" Questions! we all love it and a couple of friends have also been and bought venicci's :)
Amazing all rounder, perfect customer service 1 extremely happy Mumma Will & still Would 100% recommend
Review by Jervetta11 months ago
Brilliant pram couldn’t fault it in any way
Review by Onézimo11 months ago
Bought this 3 in 1 system in Denim Grey. It has been brilliant. However it has been in storage for a year as it has been outgrown. I now want to sell it but I cant seem to fold it down anymore. It seems as if the folding part wont open to enable it to fold down.Does anyone have any suggestions ??
I have finally managed to fold it !! The problem was that the handles on each side of the handlebars were a bit stiff and would only move a little bit even though the red button had been depressed. I sprayed a little wd40 on them and kept pulling them back until finally they released.
Review by Medri1 year ago
Probably the best 3in1 Travel System in the market.
Really light and very stylish. It's a premium brand but you pay what you get for. 100% quality and most importantly our son loves it.
I fell in love with this pram as soon as I saw it at local shop , it's so nice to push around , and so many simple features that make the pram easy to use. Highly recommend Venicci!
Review by Soaplicity1 year ago
I am totally horrified at how bad these prams are after one week the wheels are completely flat full of pubctures and need to be replaced i wondered why the girl in the shop told me to fill them with foam in halfords obviously because of the ammount of complaints also the buggy will not fit into a car boot even a mercedes or bmw it is abdolutely huge and so heavy! When taking the car seat and the frame apart it is so awkward and cumbersome and keeps sticking you actually would need two people to help do it . My advise is save your money and buy a small lightweight pushchair or one of gracos travel systems which are brilliant all round and for 1/5 of the price !
Review by Adhernandez1 year ago
I bought the 3in 1.... Absolutely loved it. Stylish, comfortable and very safe. I love the hood on both the carry cot and the pram, the pram hood can extend and completely cover the front of the pram, with plenty of air circulating. Amazing for sunny days, when baby is sleeping. Absolutely everything comes with it. If I could give it 20 stars I would.
Review by Nokire Cader1 year ago
I recently purchased the Shadow dusty grey 3 in 1 travel system and I cannot speak highly enough of it, it is absolutely fantastic!!! The travel system it’s self Is ever so easy to use and very very easy to put together!!!
Not only that but my child loves it!! It is comfy and durable and meets all my needs and more!!!
fantastic product and 1 extremely happy customer and baby!!!
Would 100% recommend and will be recommending to all my friends!!!
Review by Nataleigh1 year ago
The best prams!
My first time using Venicci was awesome. The website is awesome, easy to navigate, prices are competitive, quality is excellent. I will definitely use this site again and have recommended to others.