Does anyone know how to take-off hoodie from venicci carbon? I need to wash it but can't find the way to take it off??
Review by Enile3 months ago
I have not bought one as of yet so went in middle and put three stars.
This is because I like to read as many reviews as possible before making my mind up. However, I keep coming back to this design and due to the bed reviews about the tyres being air filled and wanted to know if you could change them to solid. So I decided to email them.
And got this response.
Thank you for getting in touch with us. All Travel Systems apart from:
CARBO: Denim Grey, LUX Denim Grey, LUX Light Grey, LUX Natural Grey, LUX Black
SILVER: Denim Grey, Spark
come with Solid/Foam wheels. We are in the process of changing our wheels from Air-filled to Solid/Foam, so we are expecting the rest of the prams to be available on Solid wheels in the near future.
Hope this helps anyone with the same question as me. :)
Review by Kueras3 months ago
I love my venicci pram. But with the car seat I've nearly had my finger taken off to put it in car without base as I've to push two buttons at same time as push and pull handle witch it nearly impossible. I'm lucky this isn't my first child n have help. The functions on car seat should get looked at I preferred the silver cross car seat for this as much easier to use while your using it on your own.
Review by Bafford Lonican3 months ago
We’ve had the travel system for 14months and absolutely love it! No problems at all. It’s lovely to push. Everything about it is fabulous
Review by Kostersseri Deyes4 months ago
We purchased the new Insevio 3in1 when it came out. Absolutely loved the design it really turned heads! Unfortunately we had a problem with the wheels making a clicking noise, venicci were great.. took the pram back and we had it returned back to us within 4 days. The next day we used the pram and the wheels started making an awful grinding noise. We have contacted Venicci and they have agreed to change our pram to a different one, although we had some issues with our wheels Venicci did their best to correct them, then offered us either a refund or exchange. Can’t wait for our new pram!
Review by Elldee4 months ago
I don’t understand why this pram doesn’t get more credit. It’s super easy to use, easy to fold away and get out. Fits in the boot no problem. Comfy seat, both car seat and pram carrier (haven’t used the bigger size yet). Absolutely love it. I don’t see how the more expensive brands are any better apart from paying for the ‘name’ perhaps. Really good quality! (Venicci soft black)
Review by Jessical Liposcak4 months ago
Do not buy such an expensive pram. We purchased 3in1 travel system 5 month ago and already rear tyre needed to be replaced twice and the rest of the tyres are always flat. Very annoying and we paid £700 for rubbish. Avoid Avoid Avoid
Review by Qugulet4 months ago
I love this pram. Its nice looking and really good quality. I had problems with seat unit but vennici sorted everything in couple of days. Im so happy of choise venicci. ❤️
Review by Glina6 months ago
We purchased a 3in1 venicii carbo lux & I love it and have recommended to friends who are expecting. It’s easy to attach each different part to the base, the base collapses very easily and the big back wheels come off with one click to make it easier to store/put it in boot of car etc. The pram looks amazing and is very sturdy, the wheels are brilliant - there’s nothing I would change about this pram and I’ve used it everyday for the past 4 months.
Review by Antrea6 months ago
Hi I bought an venicci limited edition just under a year ago. On Wednesday the 25th September. I had my 10month old daughter in this pram and while crossing a road the pram froze on the road. I could not move it.cars were swerving me and my baby. I had to pull the pram to the pavement. I went into the shop I bought it from to be told firstly it was just needing new wheels then it got sent to venicci to be fixed which come back break fault. Coggles and pins on wheels well too big for the break to catch. I have the report. The wheels were a right mess. I wont ever put my baby back in the pram. So that's us £700-£800 down the drain. I asked venicci if they would give me an extra few months guarantee with the things that had been fixed which they refused. I guess they cant be 100% certain it wont happen again.
They also refused a refund and also a part refund. No apology or anything. Also apparently we have been too heavy footed on the break. Very doubt it when the pram is still in good condition. Worst experience of my life.
Review by Gmonigold7 months ago
Very happy with my purchase, no faults or anything. Definitely value for money and would recommend.
Review by Musila7 months ago
Crap pushchair! I spent a lot of money and using for under a month the brakes make a noise and the tyre is flat. I contacted customer services and they couldn’t care less! Avoid! Use the same money to buy a half decent pram!
Review by Electriccityfangirl Derrow8 months ago
Venicci warning to all people thinking of purchasing one of these prams. DO NOT BOTHER. The after care they offer is non-existent and their customer service staff are as idiotic as they are unhelpful.
My fiance purchased a footmuff for my son's pram at a cost of £55. After just 6 weeks use the item has torn from the seams. When we contacted customer service we were "greeted" by Sandra who was utterly useless and offered no remedy to the issue as it was "wear and tear"
After 20 mins of trying to explain to her that a tear at the seams is a manufacturers fault we were fobbed off with a promise to speak to the service dept and that we would need to return the footmuff to them at our expense if we wanted it repaired
All in all a terrible experience and we are left with a cold little boy and no resolution to our issue. Appalling treatment of customers. Avoid Venicci at all costs!!!!
Review by Ballsy8 months ago
If you’re looking to spend your money knowing it was the right choice then without a doubt Venicci prams are the one. Instead of spending few pounds on a cheap pram which I have done with my first baby which didn’t last long and had to be sent to service a lot, Venicci pram ( pure rose ) 3 in 1 system was definitely a right choice for me. Increasing my budget definitely paid off as the pram is fantastic, the visuals and the design for pure edition is stunning, the pram itself is amazing and the customer service reception was professional. I wish more customer service teams would be like this. Very easy to set up. I have been using this pram since and I never had any faults with it. Definitely worth the money and would recommend.
Review by Ramamurthie8 months ago
My 8 month old granddaughter was laying back in the pram with the bag on the bag holder when the pram toppled backwards, all my guarantee with shop was a waste of time as they said you shouldn't put the bag on the holders while the baby is laying down. Please be careful.
Review by Bebebebebe Rundell8 months ago
My in-laws bought us the venicci silver sparkle travel system it looked great everyone loved it including myself until after about 6-7 weeks of light use we had a puncture in the back tyre. We paid for it to be repaired only for it to brake again another twice that week. The tyres are already nearly thread bare which means we will have to replace all 4 wheels very soon after such little use. It’s going to cost a fortune if we have to replace all the wheels every couple of months. Iv been in touch with the shop we bought it from they said there’s nothing they can do it’s just wear and tear so got in touch with venicci and surprise surprise they still have not got back in touch with me. I haven’t been able to use the pram for the best part of two weeks now. £800 pram going to waste as the wheels are complete rubbish! Also the suspension has started to drop already very very poor quality DO NOT BUY!!!!!
Review by Iwc9 months ago
We absolutely love this pram. Best baby item we purchased. Compared to other prams at the same price point, I am so glad that I purchased this pram. The basket storage is huge and allows me to fit so much shopping in the bottom. Easy to push and fold, also easy for the Grandparents to use It also offers a front-wheel suspension that provides a smooth.Great product, highly recommended!
Review by Bafford Oppy9 months ago
We have a 3 in 1 soft edition pram in light grey, we haven’t used the pram yet cos our little one isn’t due for a couple of weeks but we already love it. We’ve had a bit of a disaster shopping for the pram and was waiting for weeks with a previous company to deliver, the lady in customer services Venicci was lovely and price matched the pram and had it delivered to us the very next day. Great customer service and shopping experience all round.
Review by ZeeRam10 months ago
Bought the Venicci Soft in October 2018. From day one we've had problems with the wheels constantly needing air, one needing a new inner tube and then finally needing a new tyre. This is all after less than 4 months light use. I have been unable to use the pram for 2 weeks because the wheels are completely out of stock. This tells me others are having the same issue. I've complained to Venicci who have assured me it'll be back in stock soon (still waiting) and advised the wheels are not included in the warranty. They've offered me a discount to replace all 4 wheels with solid ones however, they're also out of stock and it'll cost me 70 pounds to replace. This is ridiculous given the pram is only 4 months old. I would not recommend this product.
Review by Kyunghan10 months ago
Been using our 3in1 Venicci Gusto for 6 months now. Easy to fold, easy to attach each part. The wheels make it a really smooth ride too.
Review by IonaHuckle Cappetti11 months ago
VENICCI VENTO Pram frame(2015)collapsed on the weld,returned it to them and the response was i could have a small discount off a new 1 or pay £75 to have this repaired as it wasnt a manufacturer problem. My wife was pushing our 6month old son at the time when it collapsed going down a small kerb,it snapped into 2 pieces and all venicci was interested in was charging me to replace a product i firmly believe was NOT fit for purpose.
Review by SeanMandrake11 months ago
I absolutely love my Venicci Gusto! It’s a smooth easy to push system, that is lightweight and very stylish! I am always receiving comments on my pram.
I unfortunately snapped the safety clip on my pram, resulting in me having to get it sent for fixing!
The service that I received from Venicci was truly amazing from start to finish! My pram was collected fixed and sent back with 40 hours. Not only did they fix my pram but they cleaned it, pumped up the tyres and sprayed them back to black.
I cannot fault my system nor the service I received.
I can not recommend this travel system anymore! The best money I have ever spent.
Review by Ciona1 year ago
Our venicci carbo is fantastic! Very quick and Easy to assemble and collapse, so light and smooth to push, you can steer with one hand and looks very expensive but actually very reasonably priced. Comes with great accessories and fits well in the boot of a small-medium sized car. Venicci’s customer service is second to none. Extremely helpful and efficient. I had a problem with the brake I called them, no questions asked...they collected it the next day, repaired it and sent it back 24 hours later and I’d owned the pram Over a year too...You wouldn’t get that service and care from other pram retailers I’m sure! I can’t recommend venicci highly enough fantastic Prams and a wonderful company to deal with as a customer :)
Review by Ando1 year ago
Only took the pram out for first outing today and tyre has split and inner tube punctured. Have sent email to company and waiting for reply. Looking at other reviews seems to be a problem they have.
Had to telephone the company and they did send a new wheel which came in 3 days.
Review by SomewhereinSD1 year ago
Poor quality poor stockists and overpriced! Our pram wheel started to fault at 7 months, reported it to seller at 8 months and was ignored. It's now completely useless and both companys denying it's a manufacturing fault. How a pram wheel can fall apart after 8 months light use is beyond me, especially one that cost nearly £1,000! Wheels are apparently only covered for 6 months! Avoid and buy silver cross!