I got a Galaxy note 8 and wanted to protect it. I usually get cheap cases from Amazon or Ebay and they've always worked great. But every single time my phone has dropped out of my pocket or off of my bed (less than 1 ft off the ground) my phone has gotten a new crack. The back is totally shattered now despite being covered by the case. I'd much rather have gotten a cheap 99cent case because I've never had a shattered phone from those. At least the case looks nice? The holder rings are also uncomfortable and start peeling quickly, the ring just broke off of mine with less than a few months of use. Needless to say I'm going back to popsockets but nothing is going to fix my phone screen...
Review by Girvar8 months ago
I purchased a VC unicorn key ring to be used on my phone case. I was very disappointed when it wouldn't stay stuck... After talking with VC, trying the different methods to adhere it. I contacted them and after send photos. They have agreed to send me a replacement. Which is very very appreciated.
Review by Jimene9 months ago
I'm trying to return a phone case. The company provided no return address. Go to their website and try to find a phone number or an address. How hard can it be to provide this vital information? Terrible customer service. Stay away from this company.
Review by Suthipong10 months ago
I returned a case and they claim they never received it. Now I have no refund and no case plus I had to pay extra to ship it back to them. Customer service is absolutely terrible.
Review by Keremma1 year ago
I bought a phone ring from them and the ring was really tight to twist around. It turned out after I tried a few times, worried that it would fall, it actually really just came off within 1 hour after I put it on my phone.
There was no instruction of how to avoid any potential fall-out or anything to remind you leave this overnight. Then the customer service told you that oh yeah you should have done that! Am I supposed to know that your product need my extra help without telling me first?! I even used alcohol wipe to wipe my phone and make sure there is no dust on it so it stays on it. Well, I am just using my phone, I am not hanging myself on the ring! If it's okay, it should stay there just fine! I twisted a few times wondering why do they make the ring such tight to twist around, isn't suppose to be purpose of using it? If I cannot even twist it, then we do I need a ring, I can just get a collabs! So your whole purchase eventually just became useless within the first hour I got it!
The customer service kept suggesting me that I did wrong by not leaving it overnight, but nobody remind you not to touch it for a night or so! I question even if I leave it on for longer time, with that tight of ring, it basically like tightening a nob every time you twist it! How long can you survive! After all, it's only $10 worth of value, but the experience dealing with their customer service was the worst!
If they care, they would make their product better or include an instruction. However, all they say basically is you bear the risk when you get our product.
What a business! Just so you know, if you plan to buy it, make sure you prepare to lose it and be ready to feel like a complete idiot!
Review by SueTopping1 year ago
I ordered my daughter 1 case before Christmas & the other after, since I had to return a screen protector that was the wrong size, plus I got it on sale! :)
I didn't have any issues with their shipping time frame, return policy, or their refunding me back for the screen protector.
I would definitely order from them again because of their quality product, their hassle free policies, and additionally because my daughter loved their product!
Review by Hakuryuu1 year ago
despite reading all the negative feedback here including on facebook, i was lucky enough to get my package on time and not lost the case does fit snug on my note 8 and i know it wont ever come of, the button layouts are fine none are out of place i thank them, shipping was also on time no complaint there took about 5 days to here California
Review by Roku1 year ago
I've bought 3 cases from velvet caviar now, two for myself, and one for my sister. My first case worked great, I had the moonstone one and it was gorgeous, and only ever had minor wear on the back of it after a year, always kept my phone safe! Then I got the iPhone XS MAX and needed a new case, so I got the rose gold chrome one with the matching back piece. LOVE!! Tight fit, very protective, unique design and fully functional.
Review by Artemii Collorafi1 year ago
These are absolutely beautiful cases but I am thoroughly disappointed in the product itself. The buttons don't work and despite 'stretching the case' as the company suggested for over 1 hour it still doesn't work. There is simply not enough material on the inside of the case for the buttons to reach the actual buttons on your phone despite one's efforts. I bought two cases and I'm really disappointed I can't use them because of this manufacturing issue that seems to be very common according to most reviews. Beautiful designs yes, but absolutely a poorly made product.
Review by Shahiran Cesena1 year ago
I am very disappointed in a case for Samsung Galazy S9. For it to fit properly, support sent a video link on how to bend the case for it to become more flexible. For them to have to make a video is the final red flag! I tried as they said but no luck - it still presses all of the side buttons and even restarted my phone into safemode somehow. Its extremely to get on and off and is clearly manufactured incorrectly. This is unacceptable. I will never purchase from them again.
Review by Gixhouze1 year ago
I bought my first case from VC back in 2015 & I've been hooked ever since! The quality, design, protection, and overall customer service has lead me to become a repeat loyal customer that won't shop elsewhere! Ive never had any issues and shipping has always been super efficient. I've referred several friends who have been just as happy with their purchases. My best friend and I actually always buy matching/coordinating cases! Thank you so much for putting so much effort into this brand.
Review by SammyXX Atedzoué1 year ago
I love the selection on this site, the cases and ring holder things are super cute. I was pretty disappointed though, as when I placed the order it said it would be $39 including tax and shipping (there was a promotion for free shipping) however when I checked my bank account almost $50 had come out. I emailed the support for the site as well as messages in Facebook and never heard back from either. I did receive the products very quickly and am really happy with the case, however disappointingly the ring holder thing only stick to my phone for about a day and a half. I'm pretty disappointed, as I was expecting at least an email back regarding my concerns.
Review by Chhet1 year ago
I have always enjoyed and had good luck with the cases I've bought from VC. HOWEVER, the shipping is terrible. It takes them forever to get orders to the carriers (weeks). The days listed in your shipping type are irrelevant. It's going to be way longer than that. I generally wait 2-3 months for my items to arrive in Canada. $#*!ing brutal.
Review by Abuzer1 year ago
The buttons on the case do NOT work, they are literally rock solid when you try to push the buttons in. I'm so salty that I paid this much for a junky phone case. Don't even waste your time!
Review by Kaothar1 year ago
I've been a loyal customer of this company since 2016 their cases are literally the best quality cases in the game honestly. Over the years they have changed a bit but they just made their cases even more protective and durable!! I own so many of their cases they are the only brand I'll trust to actual keep my phone safe at all times and always keep it looking super stylish!! I would recommend this brand to literally everyone you won't regret the purchase trust me!!
Review by Morteferam Walshmoving1 year ago
Case came right on time, exactly like the picture. Dropped my phone and not even a scratch. Worth the money
Review by RhP1 year ago
I love my new VelvetCaviar phone case! Seriously, one of the nicest phone cases I have ever had. It is super stylish while also really protective. I got the gray camo case for my iPhone 6S plus and I would 100% order from them again. The prices are totally reasonable and my phone case shipped quickly (arrived after 2 days!!). I have gotten so many compliments so far and would recommend this website to any of my friends. I very rarely review products online but this case easily deserves 5 stars!!
Review by Mfana Liparota1 year ago
Horrible customer service... Several days and my order has not even shipped out yet, all I have is a tracking number that doesn't even work. I would not recommend that anyone ever buy from Velvet Caviar.
Review by Pykelet1 year ago
I have never written a review like this, but I wish I had read other reviews before I ordered from this site. I got 2 very pretty cases, but they are missing an insert that goes around the rim of the phone inside the case. Hence, they are too large for the phone. I have been emailing for over a month and have gotten NOT ONE reply from them. NOTHING! NADA! If you feel lucky, go ahead and roll the dice. Odds are if something is amiss with your order, you will never hear from them again.
Review by Anglotippler Paunov1 year ago
I got a refund, thankfully, and they were kind to me. I did not put my real name on here, so I understand why the velvet caviar team was confused but kind in response to my review. I know others have had bad experiences with them, because I honestly think their phone cases are terrible. But, if you are kind when asking for your money back, you'll get a kind response. These people are human too, and though it may be super unprofessional, they have the power to screw you over... just a warning.
Review by Latigra Derrow1 year ago
So I'm really not one to leave reviews! I will say the case does not sparkle like it does on the ad or on the website.
It does not allow to post pictures on these reviews or I would..
The case is pretty but not anything like they sell it to be! And not for the price i spent and the quality i expected.
I would pass and just but a pretty case somewhere else! Not even going to try and return it. The review I'm seeing here is it's not very easy!
Review by Listell1 year ago
Its a terrible company velvet caviar ?terrible costumer service! My case never arrived so I had to ask for a refund and only half of my order will be giving back. Then I found the exact same article on wish for 1 dollar . I dont recommend this company.
Review by Aimso2 years ago
I ordered the holo moonstone case. It's beautiful BUT is ill fitted and pushes the volume button up constantly so my lock button and volume down don't work. I emailed customer service and they argued that the case wasn't defective and just needed to be "stretched". When have you EVER had to stretch a case?!? Wasn't happy that they insisted i was wrong and then expect me to pay for shipping it back to them for a refund. Waste of $40
Review by Garva2 years ago
So I was really excited for my phone case to arrive! It finally did and I immediately put it on my phone. I have the iPhone 6s Plus. I preferred the black holographic case which is beautiful. The biggest issue I have is that the volume buttons and the on and off button are super hard to press. They dont catch on so Im constantly stuck on the phone screen trying to get it to shut off or turn on. And then we I do get it. The volume button gets pressed and it just is really annoying. Thats the biggest glad this case has. At least for me. Im almost to the point where Im just
Not going to use the case anymore. Because when youre in a rush .. theres not time to play with the buttons. The phone just had to stay with the home screen open and its annoying. Sadly with this experience I wont waste 25 dollars plus shipping on their cases again.
Review by Nykolas3 years ago
I got the blue opal marble phone case. Not worth the $25. It looks like someone spread a high quality image too far out and it looks all blurry. I could have done this myself for $10 or less. Does not look any where near as pretty as it appeared on IG and honestly regret investing so much in a low quality flabby case. The only reason I'm giving it a two instead of one star rating is because the pop socket it great and looks like how the phone case should have appeared. Shipping was alright got here a day late but overall took about a week which is pretty standard. Now I know to never buy into anything that is overly hyped up in Instagram. It's all over priced BS.
EDIT: Left a review on their site directly and they deleted it within 5 minutes. If i could give 0 stars i would. Very dishonest company and respond to criticism with "We appreciate your honest feedback. Our cases are made of high grade TPU material with a unique laser printed pattern. Real marble would be expensive to produce, would easily crack, and almost impossible to find in such unique colors.Please keep in mind that we do not enhance or edit any photos. Please also note that the case may appear slightly less vibrant depending on the brightness of your screen. Please do not hesitate to contact us via email if you have any questions. I hope this helps :)" The few low star reviews that got by all stated that the image quality was absolutely awful considering the price is $25 for some flimsy distorted hunk of junk. No one is asking for a literal marble phone case. Just not some phone case that freshman in a printing class in HS can make for free and could probably produce something with much better quality. I'm so disappointed about how dishonest they are.