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Review by ubafan3 years ago
Has not returned request for refund of payment for puppy never received.
On November 20th, I completed a contact form to request information on a miniature pug puppy 'Rolly' and received a response the same date at 9:58am EST. At 10:45am I completed and emailed application information for the puppy. At 2:07pm, I called the 804-999-6642 number to find out the status (2:11pm same date, they sent information related to payment to reserve puppy and so they could schedule shipment of puppy. The request was via western union in the form of cash through credit card. At 8:40pm same date, I made the payment of $600.00 via western union. The puppy was to be shipped the next day. On 11/21/17 at 5:42am, I emailed to find out flight details. At 9:10am I received an email stating 'Am heading to do the reservation , i will let you know soon a, done' I then phoned using number: 804-999-6642 and the person confirmed they were on their way to the airport to get details and would contact me. At 11:59am same date, I received an email from Infinity Transport requesting that I send another $899 for insurance, electronic temperature regulated crate and transfer of ownership certificate, which would be refunded once the puppy was received. They also requested the money be sent via western union to the same Douglas Raymond but a different address in Richmond, VA. I became suspicious of fraud/scamming. At 12:30pm same day, I received an email explaining why the request was asking to send money to the seller Douglas Raymond and they stated so that they could then approve and get cash back to me once puppy received. At 12:47pm same day I called back and asked for a refund of money and he stated ok. At 1:31pm, I sent a follow up email again cancelling my order and requesting my money back. On 11/24/17 at 9:34am, day after thanksgiving, I sent another email requesting an update to my refund or I would be reporting them as fraud. I did not receive any responses from 11/22 until today 11/24, and this guy was very responsive until I asked for my money back.
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