Best site. I buy all my eliquid and devices from here. Delivery is always quick the products are a good price and love the flavours. I regularly get discounts which is great. I’ve had issues in the past which have been resolved very quickly. I actively recommend this site to my fellow vapours.
Review by NurseHelen Groveau1 year ago
Had charging problems with one of the mods I bought.Model: VLUMS
"Vapourlites Lumen 60W TC Mini Mod" Price: £29.99
Emailed and phoned several times to no avail.
Now the wretched battery is over it's guarantee period and they did not apologise for not answering any of my messages and emails.
Have just heard they offered to look at it for repair.
Probably not worth bothering with as it;s well over a year old now.
They said they would send me vouchers toward future orders, none was ever received.
Won't use them again
Review by Hurl Yaden1 year ago
Free postage. Quick delivery.
Value for money especially with discount .
Well made. Good looking but most of all gives a fantastic flavour and good clouds. The best I have come across with my many other different modes, it always my go to one for the flavour every time.
I purchased my first Ventus which I very much enjoyed apart from the leaking tank. I thought this was perhaps a faulty one. When you had a sale on and they were priced just under £10 I thought it was worth purchasing two. I was wrong in thinking the first one was just a faulty one as these two also leaked. At the time I purchased a pack of 5 coils again with a discount code shortly after the coils went out of stock and never reappeared in the last several months. Recently because I love the taste quality I get from this mode I purchased my 4th just to get the two coils to keep my vape experience with the Ventus going. I now believe this is a discontinued model and no coils will be available in the future. I am surprised that you are still selling the Ventus at around £20 when they will be shortly of no use. I now have 4 Ventus modes which are virtually redundant. I was contemplating trying your Cyclone mode but fear this is going the same way. It is a shame because you would have had a customer for life.
Review by Jb1 year ago
Have been buying from this company for almost a year. Never had cause to complain. Items always arrive early. Fairly priced and regular emails with discount codes. Cannot fault them.
Review by Mrs Lee Maartensz1 year ago
Have been getting their mixology eliquid for over a year now.
I am on their Platininum mail list which send out discounts each month.
They have a Free delivery option.
I have also bought hardware from them.
Really good service..
Review by Stiviooo Beso1 year ago
Bought a Mod at a good price. When I purchased the mod it showed as in stock. Paid for next day delivery. On the day the delivery was expected I emailed them as I did not have a dispatch confirmation. Then I was told they were awaiting stock. They should not sell items until they have them in stock.
Review by Barthelomeus2 years ago
I have been using vapourlites for over 2 years now and I would normally say they are amazing and I'm always pleased with the service i recieve however recently I've had a few issues i have a evod spinner but the coils are running out within 2-3 days. I have had to spend alot of money repurchasing h4 coils or tips altogether. It seems worse with the grape liquid but not sure why this is happening was it never has before. Hoping this changes.
Review by Isablue2 years ago
Superb company to deal with. I had to return a faulty product after 2 month of receiving it and they replaced it with no questions asked and they refunded my postage cost. Excellent customer service and will order all my ecig products from vapourlites from now on.
Review by Rizalino Formeister2 years ago
Conning people! For a long time now the basket and checkout prices have been different, they are not fixing the bug but just taking the extra money and not saying anything. It’s only a few people whot notice the extra £2 or so that getting added on. Shop somewhere else is my advice.
Review by Roybl2 years ago
Brilliant company. Never let me down :)
Review by BethBartke2 years ago
Their products are good and I would definitely recommend their batteries, tanks and coils. Very good customer service and they will replace products with no hassle if there is a problem. I wouldn't recommend their liquid because its a coil killer, it does taste great and is the best I have tried but my coils are lucky to get 3 days before they are ruined. I use all vapourlites branded kit for my vaping equipment.
Review by York Bradshaw Kocay2 years ago
Great service. Great flavours. And great prices.
Review by Davisele2 years ago
Excellent customer service. Great products,great prices and despatches quickly
Review by Chelschels3 years ago
This is my first mod after moving up from basic ecig pens, this is just brilliant. Steep learning curve but after a bit of research i was up and running in no time, doesnt come with a battery just so innokin dont get the blame for u blowing up the battery by being stupid by putting up the watts or temp to something stupid etc. I use it with the iSub G and altoghter its great. Brings out so much more flavour, great warmth and excellent clouds just buy 1 now!
Will add i got this extremely fast and cheaper than anywhere else and it checks out as authentic on the innokin website
Review by TwinJ3 years ago
Brought 2 smok x cubes when they was on sale, both came on time but one had a battery plate missing
Contacted customer services and after a little chat new plate sent and arrived next day
Would recommend this company to anyone
Review by Dodos3 years ago
Nearly all the smokers in my family have used Vapourlites to switch from cigarettes. Their service, product is second to none. Keep up the good work guys.
Review by Syncryst Derrow3 years ago
Excellent service! Everytime I order, fast notifications to inform me of order, despatch and swift delivery! Great products too and with the offers, very competitively priced!
Review by WCooksey3 years ago
didn't know what to expect from this company, I ordered a vapourlite and ordered it under standard delivery as don't have money to order is next day delivery, I ordered it at the weekend and by Tuesday it was here. I was shocked, this product is everything I would hope it would be and the menthol cartridges are really nice, I didn't order the right mg of nicotine but its seeing me through for now. Well and truly impressed with this service, will definitely be ordering again!!
Review by Gibbons3 years ago
Ben has been very patient with me over the last few months. Many thanks for all your help young man. You sure know your shi*.
Review by Oranum3 years ago
Always quality products and fast delivery
Review by Nidzam3 years ago
After using a number of on-line suppliers I have found Vapourlites products to be of excellent quality and value. Of equal importance to me is the brilliant customer service which should be a lesson to others on how to deal with on-line customers. Liquids are good quality consistently, hardware is well made and good value and orders are delivered very quickly. All in al, highly recommended.
Review by Dominyck Pimiskern3 years ago
So i have made a few purchases from vapourlites and i must say the service and goods have been great.
They offer free postage too and most of the time i get my order next day.
Their customer service and communication is also top notch and if you sign up to their newsletter you get a monthly code or 2 to use which saves you a chunk of money off vapourlites branded goods and there deals section and it is always around the 20% off mark.
So i have to say they are a great and trustworthy company to deal with. Thank you vapourlites. I recommend you.
Review by Dojo Akrbi3 years ago
Very fast delivery. I needed a product quickly and took the chance with the standard delivery. It arrived promptly the next day!! Now my cousin won't stink up my motor home on our trip to Wales next week. Impressed with the customer service of the person I placed the order with; can't rate the product because i don't smoke, but it looks good in the packet :)
Review by Murkin Talanki3 years ago
My order was lost by Royal Mail but vapourlites was good after a lot of emails I got my refund.
Review by Jeramina3 years ago
Brought an evod spinner battery from these people which broke after only 5 weeks. The company replaced this battery with no fuss. The issue arises when the replacement also broke. Was asked by their customer service dept to return it and then received an e-mail telling me it was out of 60 day warranty and was being returned to me despite me asking about the guarantee in my original request for return.
A very short guarantee period on an item that is supposed to last alot longer. Not interested in any after care customer service but happy to lose a long term customer.