I don't normally go out of my way to even write reviews or complain, but this website is THAT SHADY. If I could rate zero stars, I would - for ZERO customer service. Tried to place several hefty orders with this company, and had issues every single time. My first order was never even processed. The other orders took two weeks just to process, and another two weeks to ship. I tried to get in contact with Vape in the Box via phone & "customer support" email, SEVERAL TIMES, and never got a single response. I will never give Vape in the Box my business again. Do not recommend at all!
Review by Thorpebarbara4 months ago
I bought 260 in products, I was charged to my card and the purchase was not registered, it appears as if I didn't buy anything. They don't answer the phone or email
Review by Zhchariah6 months ago
So far not happy with my service. Unfortunately I’m going to have to echo a lot of the negative reviews. Ordered on a Thursday and now it’s the following Tuesday. Received no shipping information as of yet and have left multiple voicemails and sent an email requesting info. Have had zero communication as of yet. While the pricing is great it is frustrating when you need a product in and you are getting zero response.
Review by Bafford9 months ago
I have ordered thousands of dollars worth of items from them multiple times. The first 2 or 3 orders went smooth and fine. The most recent orders have been awful. The items take over a week to even ship from them even if you pay for the 4 day shipping. The products are not even in stock half the time but their website says differently. The customer service does not much of an understanding to the urgency of people getting there items. If you need your items on time this is not the place to ever order from.
Review by Sajeejitr Okekenta10 months ago
I bought 24 boxes of Juul 8 days ago and so far they didn't ship to me and they simply dont answer the phone or e-mails. I would like to cancel my order. Im from Brazil and I already back to my country without the products.
Review by Beefdog1 year ago
I didnt receive my package !!!
Review by Landing Dewsbury1 year ago
Review by Blu Jesuoboh1 year ago
The first order was flawless, then they started sending wrong orders and wouldn't change them, then they wouldn't ship out my order nor even have the respect to answer mi messages for weeks, I truly do not recommend this site for anyone unless you like to Torture yourself and feel incompetent.
Review by GhostTheSlayer1 year ago
LOVE this company
Review by Theomese Borcean1 year ago
missing products,bad customer service, a mess of company
Review by Candelaria1 year ago
MY ORDERS WHERE NEVER RIGHT WOULD ALWAYS BE MISSING ITEAMS BUT YET STILL CHARGE ME FOR THEM SO I WOULD NEVER RECOMANNED TO DEAL WITH THIS COMPANY AGAIN TOOK OVER A WEEK TO SHIP OUT ORDERS MEAN WHILE YOU CAN ORDER YOCAN DIRECTLY FROM CHINA AND GET IT WAY FASTER THEN THIS COMPANY AND THEN IT TAKES FOR EVER TO GET AHOLD OF SOMEONE THIS PLACE IS A COMPLETE JOKE!!!!!!!!
Review by Allisca1 year ago
Amazing website. Great customer service!
Review by Comik Apostolinas1 year ago
Cheap prices, cheap shipping, good wholesale distributor.
Review by Gary Kandefer Snatchfumble1 year ago
Package was damaged and returned to sender. I understand things happen and was not in a rush to receive the order. My emails were unreplied to so I finally called to ask when the package would be re-sent. Was told it was already re-sent so I asked for tracking information and none was provided. Called back and was told my package would be sent out that day, after I was previously told it had already gone out. My subsequent calls were ignored so I sent an email threatening to file a chargeback with my credit card company if I was not provided with the tracking information. Shortly after the email was sent a refund was provided immediately. Customer service was disappointing!
Review by Dilza1 year ago
Overpriced inferior products that didn't even work. Screw this place!
Review by Vasily1 year ago
Fast shipping, Excellent customer service , good for my business
Review by Kasaree1 year ago
Best Prices & Great Customer Service!
Took care of me when I needed them to every time!!
Thanks Vape in the Box!!!
437 S Central Ave
Medford, OR, 97501
Review by Nicollyn1 year ago
Will be back. Everything including customer service was great
Review by Bafford Wadas1 year ago
good price good people good service
Review by Shmoukh1 year ago
The two reasons why this company is great is because of the extremely low cost products and low minimum orders. Months ago their customer service was not the best but recently they have fixed their response time and continue to strive for better customer service. Any questions are answered quickly by an actual person with real answers. Great company. Would highly recommend!
Review by Nooratikah1 year ago
First I didn't like that you had to spend over $250 to order anything off of their page so I spent over the 250 and I still didn't get the things that I ordered or the right colors and 10 of my batteries for e-cigs didn't even work I emailed the person I believe that was in charge and told them about none of my equipment working and they never even responded back I would not recommend anyway to buy from this website sorry
Review by Gelareh1 year ago
Joe was very helpful would like to work with him very friendly person true gentlemen