I really give there asses 0 stars!!! i went to the location in memphis on goodman road and the manager is a rude studdering AH!! after i'm the one with a damaged transmission. PLEASE CHECK YOUR RECEIPTS TO MAKE SURE YOUR TRANSMISSION FLUID IS BEING CHECKED BECAUSE HALF OF MY RECEIPTS STATED THEY CHECKED IT AND HALF STATES THE TRANSMISSION IS SEALED WHICH MEANS THEY CAN'T GET TO IT.. WELL I HAD TO GET MY CAR TOWED AND GUESS WHAT!!! NO TRANSMISSION FLUID IN MY CAR!! WHICH MEAN THEY DIDN'T CHECK A DAM THING!! CHECK YOUR RECEIPTS AND SUE THEIR ASSES IF THIS HAS HAPPENED TO YOU AND YOU HAVE DAMAGE TO YOUR TRANSMISSION!!!
Review by Quaaout1 month ago
Dayton Blvd, Red Bank, TN - Not to be trusted unless you know what questions to ask. They took advantage of my wife by upselling to a Synthetic/conventional mix by misleading her into thinking they did not have conventional available. If they do this, what else do they do? Shady
Review by DerpGaming2 months ago
In short...$85 for an oil and filter change on a 2007 Lexus 350RX with 107K miles on it! They used Valvoline 5W30 MaxLife Oil and a VO84 filter. I can buy 5 quarts of the exact oil for $19.97 at Wal-mart and 1 more single quart for $4.97 and the filter for $8.89. With tax that's about $36...so they charged around $50 for labor! Never again, I called Wal-mart and they'll do it for $30 + tax or $40 + tax with synthetic oil (they used a blend). Not only that, they said the oil in the rear differential and transfer case were "Checked - OK" - - a little hard to do when it's a front wheel only drive car!
Review by NgKiek Ciufo2 months ago
I was told I had to put Synthetic into my GMC when I had used a blend in the past. Then was told ok but they would not guarantee it. I said ok, then was told they no longer had the blend and had to use the Synthetic - it was required by the manufacturer of GMC, Buick and Cadillac. It was $20 more. They gave me $15 off and put it in. When I got home I called the GMC dealership and was told no I did not need to put in synthetic but since I had I should not go back to a blend. I called customer service at Valvoline and after some arguing on the phone was given $44 off (1/2) and the next day the manager of the shop that did my oil change phoned and just apologized. I said I felt I should get mine for $20 less every time I came in as they were the ones that caused me to have to pay this by putting synthetic in my vehicle. They said no. I was totally scammed and will never go back there again. My husband just took his GMC into a Tires Plus this morning and got a blend in his and it was less than half the cost of what I paid at Valvoline.
Review by Ficken3 months ago
DO NOT TAKE YOUR CAR TO VALVOLINE OIL!! NOT ANY LOCATION THEY HIRE ANYONE OFF THE STREET .. THESE PEOPLE HAVE SERVICED MY CAR FOR 2 YEARS AND NEVER CHECKED MY TRANSMISSION FLUID HALF OF MY RECEIPTS STATES THE TRANSMISSION IS SEALED WHICH MEANS THEY CAN'T GET TO IT AND OTHER HALF STATE THRU CHECKED IT. IT WASN'T UNTIL I HAD TO GET MY CAR TOWED THAT I WAS TOLD IT HAD NO TRANSMISSION FLUID. I JUST HAD THE FLUID FLUSHED ABOUT 13 DAYS BEFORE THEY CHANGED MY OIL WHICH MEANS SOMETHING HAPPENED TO THE FLUID AND BY VALVOLINE NOT CHECKING IT I WASNT AWARE.. I now HAVE A DAMAGED TCM WHICH IS THE BRAIN OF THE TRANSMISSION AND THE ONLY THING THE AREA MANAGER W CHARTERS WANTED TO GIVE ME BACK IS THE 62.00 FOR THE OIL CHANGE FEE.. AND THEN HAD THE NERVE TO TELL ME THIS CONVERSATION ENDS HERE. I SAID YOUR RIGHT BECAUSE I'M TAKING YOUR ASSES TO COURT!! I HAVE A VIABLE CASE AGAINST THEM THAT IS GOING TO BE WORTH SPENDING THE MONEY TO TAKE THEIR ASSES TO COURT!!! AND MIND YOU THEY HAD TO REIMBURSE ME FOR A DIAGNOSTIC FEE OF 143.00 BECAUSE THE TECHNICIANS LEFT THE TOP TO THE AIR FILTER OFF WHICH MADE ME HAVE LEANS CODES ON BANK1&2. I SEE WHERE SOME PEOPLE ACTUALLY ALLOW THEM TO DO OTHER MECHANICAL WORK IF YOU THIS YOU ARE ASKING FOR TROUBLE BECAUSE THEY CAN'T COMPLETE A PROPER OIL CHANGE!!
Review by ByronCM Wohlrab3 months ago
I went to vioc, on Harlem Rd Cheektowga, yesterday, 7/5, a young lady came to the side of my car and I inquired about an oil change. She said Yukon GMC requires 5-6 quarts of synthetic oil. She said that’ll be $74.98!! I’ve owned 2 Yukons and I’ve never paid that much for an oil change. I left and went straight to MAVIS Tires, they gave me 5-6 quarts of synthetic oil for $34.99 with a $10 coupon. So I ended up paying $24.99 + tax =$27.00!!!! I’ll never go to Valvoline and I’ll share my experience with everyone that I know!!!
Review by Cuckmere4 months ago
They refused to give me a receipt for my oil change. I called there office, and they stated that they need my Vin number, I do not have time to go to my car, and get my vin number, that why I go to a quick oil service. I guess the dealer might take long, but the customer service is outstanding next to your service.
Review by Pandelea7 months ago
If I could enter 0 stars I would. They left the oil cap off my car and when I drove home the engine was COVERED in oil. They also did not seat the filter properly and I had a leak underneath the car. Finally, they broke the molding on my dash when changing the oil filter. This cost me over $150 in repairs to my car and they refuse to take responsibility.
Review by Bek Rashiti9 months ago
Everytime that I am going to change my oil wherever I go they use 5 quarts and replaced the filter. Today for the third time I used a Valvoline Groupon on this location at 1004 S Hampton Rd, Dallas, TX 75208. The first 2 times I paid $10.87 for taxes and that's it. Today suddenly my engine grow because indicate my car used 7.5 quarts. Someone can explain me this? I paid $33.00 extra, I ended paying more that if I didn't have the $50 coupon. Two weird things; before they start the service they ask me if I had a Groupon and second how my car use more oil that it ever used in the 8 yrs that I have it? I don't have proof but some scams is happening in this location.
Review by Bafford1 year ago
I took my car into the Alpine Ave location in Grand Rapids Michigan for an oil change and deep fuel system clean, I left after they competed the service and drove my car less than 400 feet and the motor locked up. This company has done everything they can to avoid taking responsibility for the damage to my car. Their customer care line would not return my emails or phone calls. I had to file a legal action against them before they would even contact me! Horrible, immoral company! Avoid at all cost! You can go to your local car dealership, Ford, Chevrolet, etc... and find a far better deal!
Review by Franciell1 year ago
I pull up the guy with the beard comes out tells me it's going to be at least 20 minutes. I said sure no problem. 20 minutes later, I'm directed into the bay, the young african american gentlemen that greeted me was courteous and personable. I think the guy with the beard must have been the manager. I got the impression that he is not the easiest to work for. I had a groupon the "manager" came to the window and said before we do anything let's scan this groupon and make sure it's valid. I purchased my car from Carmax and I know before they put a car on the lot, they change the oil, rotate the tires and inspect everything.
As he is stating all the upsells, I let him know that I got the car at Carmax, he said "all they do is wash it and put it on the lot. You have to go by CarFax."
Of course I knew he was incorrect. I didn't purchase any of the extras it would have been upwards of $150.00. I kind of got the impression that either he is not a fan of the Groupon or he doesn't like us gays. Probably because he rarely makes any extra money on groupon from the upsells.
I won't be going back I'll pay full price for better service
Review by Pajan1 year ago
Great service! Fast in and out. Discounts applied when coupons presented. Very courteous staff. Best oil change experience so far. We highly recommend this company.
Review by Mattirosi Prodhomme1 year ago
The service was prompt and professional. The company keeps accurate records on return customers and do the work without unnecessary or unexplained work, prior to doing the work authorized.
Valvoline Instant Oil Change is rated 2.0 based on
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