Purchased Valentino slides online wore them a couple times the metal charm came off , called to see if they could fix or replace being is I only had them for a couple days I spoke with May which In is there is 3 reps when you call us .. may had said they were sold out online in my size but there boutique shop in Las Vegas had them so I could return shoes and purchase thru bellagio Vegas Valentino shop , I had the return label and ordered the other pair assuming like May say says they would return them because it was within the 20 days return
I shipped shoes out , two weeks later my shoes came back with all my paper work for return gone and then returned with clear duct tape around box with no explaination so I called and talked to Marcus the supervisor they had said because they were worn they could not return
Long story short I have two of the same shoes
Do not buy Valentino customer service is horrible they are a rip off
Joke for what you pay ! I have all copies of communication
Review by Velon3 months ago
They do not stand behind their brand! Brought a pair of Valentino Sandals on 06/12/2019 wore them for for a total of 1.5-2hours and while I was sitting the heel came off!!!!! Beyond embarrassed all they could do was offer to fix them but I had to get the shoes to them! $1095! And the heel falls off!!! Wish I could include pictures here!
Review by Sulema3 months ago
Love this brand. I have a lot of shoes and I simply love them. The service in the shops is amazin and in email corespondents as well. Only bad thing is, since I’ve moved to the Canary Islands, I can no longer order online, no shipping ☹️
Review by Mairhlou10 months ago
shady bullsh t site, purchase valentino flats as a gift and after 4 weeks the tracking order was still processing.. NEVER SHIPPED. they also charged $20 for "express shipping". back and forth emails with customer service.. which is absolutely useless tell me to wait and check on the tracking order.. later on they tell me the shoe box was damaged however they will continue to ship the sandals out. one week after it was still processing. they are full of s*hit and will take your money even if they dont have the item in stock. ask for refund through pay pal you will win the case. its a bull site
Review by Lusas1 year ago
Terrible and will never buy directly from them. I ordered shoes that arrived faulty (with a stain). They asked me to return it however I really liked them and it was a last pair, therefore I asked if they can try to clean it. Here there is the endless story started: there is no way to contact them- luxury brand, 0 customer service. There is no contact number. I found one in US (while I live in UK) - they explained me that they only deal with US even if that was the only number online for customer service. Later I managed to find a UK number for customer service- again same story, barely English speaking person tells me that she doesn’t deal with customer service and there is no way to put me through to them. I also got an Italian number - same story. There is no email either. You need fill in the form, which 99% of the time doesn’t work- you fill it in, press submit and nothing happens. Originally they replied to my online form, however later when shoes couldn’t be cleaned they never replied to me. Their stores and online system seems to be completely separate and store will not deal with anything unless you bought from them. The worst service I have ever seen in my life. If you want they stuff buy from selfridges or somewhere else, not from them. I have been waiting for money back for 1.5 and still no idea when it will happen.
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