Company has okay service and okay phones. Good reps in person in my suburban white class area. However, phone customer service has gone 0/8 on speaking English correctly on all 8 of my calls. I had two lines open, one of which was my daughter’s moms who got into an argument w me two months ago and she threw her phone away and got a new phone through her moms service.
So I call to cancel the phone and the service as we had split up and just needed my one line. Errrr pump the breaks. Not as simple as that. Her phone was physically in the trash two months before I had called in bc I hadn’t been able to speak to her, so I paid for four months of her phone lease and four months of service (about $625) for a phone that made 0 calls and 0 texts and 0 kB of data after I called to cancel it two months ago, yet I was still charged for four months of service and six months of the monthly payment to pay the phone off itself, in addition to my $110 a month for my phone and service....you’d think they’d level with you and I’d rightfully pay the physical phone off for whatever I owed, but four months of service when there were 0 calls 0 texts and 0 kb of data used on the other line, still charged me well over $400 for just the service alone that didn’t even make one “.” Text message in the 5 month span??? Insane, when contract is up will he going elsewhere.
Review by Cider Wolfcarius7 months ago
I am so disappointed in my service and my phone. I have had nothing but problems since I got the service, I cannot access my voicemail or visual voicemail which is an option I should have on my samsung s8 plus.. I have called customer service repeatedly and one time while on hold they hung up on me, I called four times in one hour and no help. I get an error message when I try to get online and cant download text messages. I cant even get online consistently. Very disappointed.
Review by Ehlana1 year ago
I bought an iPhone x last week, really disappointed. The price is also high, poor customer service, rather I could have chosen some other shop.
Review by Customerkausar Derrow1 year ago
Us cellular cannot be trusted at all!- for good services! Don't believe any of their TV commercials!- its all nothing but lies! Their signal is not Good everywhere! Its not even good inside your home!- I know by my experience! Their WiFi signal is terrible! And its not super fast like they claim!- its too slow!! Its never fast! And goes in and out like a switch!- everyday!- its ridiculous! And never try their automated monthly refill of your phone services by them from your debit card!- they are bad at that too! And will take it out of your debit card account while your asleep in the middle of the night!- without your knowledge!- until u get up! And find out they already took it! But its sneaky! And like a snake! To do that when u are not aware if it!- and their customer services stink too!- until I had enough!- once they took my money and still suspended my services!- that was it!- the last straw! And for that I demanded a refund!- and canceled my account with them- for good! The only positive about them!- was when they gave me my money back! Don't ever deal with this company!- us cellular are one of the worst cellphone services ever! There's better!- like Verizon!- and net 10!- boost mobile!- Im so glad i left them! peace!
Review by Pax Ignatjeva2 years ago
I've used US Cellular for years and used to think the cost was acceptable. Until I got dinged the second time with "overages" that didn't happen. They not only can't tell when their own machines are over-charging, but they also never consider your average use when they suddenly have a spike. So: in a couple of days, I supposedly had gone through more than I would use in three months, was billed a couple hundred bucks, *and* didn't find out until I couldn't get access and had to contact their customer support. Then I had to wait nearly a week for them to "discover" that it was "my fault."
Apparently they like churn, where customers get upset and leave.
Well, the joke's on them. I found out that an Android on Tracfone can cost the same that I was being charged by US Cellular when using your phone as a hot spot. Same quality service. Plus you keep the data you pay for that's left over from month to month. There is an app on the phone that tells you how much you have left. (US Cellular has "no contract" agreements, but you have to pay by the month - which is actually a contract.) Trac-fone is 3-months at a time and you have a choice of how little you want to pay...
Goodbye forever, US Cellular. And yes, I'll tell everyone I know how horrible your service is. Forever.
(PS. Your ads are fake. But you've had my money to pay for them...)
Review by Mongkhon5 years ago
U.S. Cellular was created in 1983 as a subsidiary of Telephone and Data Systems (TDS), Inc., which still owns a percent percent stake.
Telephone and Data Systems, Inc. (TDS) is a Chicago-based telecommunications service company providing wireless, local- and long-distance telephone, broadband and video services.
TDS Telecommunications Corp. (TDS) is a local exchange telephone company in the U.S. Headquartered in Madison, Wisconsin. It is a wholly owned subsidiary of Telephone and Data Systems, Inc.