Travelsmith advertised a sale on travel underwear, similar in appearance to some I had purchased from them several years ago. The price looked good (too good to be true, it turned out), and I was also a little disappointed at the high price of "P&H" for an item so light in weight and NON-fragile.
I brought the underwear with me on a trip abroad and discovered on second wearing that the elastic in the leg holes was too weak to close the garment around my legs. This was a different fit and performance of the items they used to sell.
When I got home from the trip, I intended to return them for refund or exchange. I found the packing slip for the items to discover that my purchase was All sales final, that is, "No return or exchanges accepted" and FURTHERMORE, they added insult to injury with the phrase "This message supersedes the return instructions printed on the back"!!
Needless to say I am not only disappointed in the DIMINISHED quality of the merchandise, but also disappointed with the SOUR quality of their customer service policy.
Review by Myrko Andrady3 months ago
I have blouses from Travelsmith (made in the USA) that I bought more than 25 years ago and they are still perfectly wearable. Fast forward to the 2000s when manufacturing transferred to China. Result: poor sizing, inferior material, seams frayed after the first wash, luggage so flimsy it lasted just one trip! I complained but TravelSmith took no notice -- until I wrote a negative review and they refused to publish it! That's when I realized that this company, once the leader of quality travel wear, was in deep trouble and I stopped shopping with them. I guess I was not alone. I miss the old TravelSmith -- but the new version: good riddance!!
Review by Ranyse4 months ago
The product was great and the service was great - until they moved to the east coast.
After the move the product was mostly the same, there were very few sales to make purchasing worthwhile and the c uh stoner service became nonexistent,
To bad, so sad!
Review by CoffeeMan4 months ago
This is a bunch of bull$#*!. Planted negative whatever. They were bought out, cleaned out, and now gone. A practice that has decimated so many many companies. Disgusted. Again. But there's nothing we can do. The 1% have all the say and we have to live with it. Their day is not long. Soon....
Review by Sushana Sriemevan4 months ago
Travel Smith only has the highest quality clothing. When I buy something from them I keep it for 20 years. If I have ever had to return an item there is never a problem. I only shopped at Coldwater Creek and Travel Smith. But now that Coldwater Creek is closed I only shop with Travel Smith.Something is fishy about these reviews. Don't believe them.
Review by Latay4 months ago
I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.
Review by Hujope5 months ago
I am going to go to Japan in March and hoped to order from Travel Smith. They used to be a VERY good and reliable company. I gather they are going out of business or have already done so, since the website is no longer operational. These negative recent comments that I'm seeing posted confirms my suspicions. That's too bad!
Review by Zoohyun6 months ago
I have been a fan of Travelsmith for years. I not only enjoyed the quality and color selection of their merchandise, it was a pleasure to get so many compliments from both friends AND total strangers.
The past few years there has been a steady decline in merchandise quality, selection and fit. Things are not lasting and it is extremely disappointing.
Review by Diku6 months ago
I order one size and Travelsmith sent me the wrong size. I sent them pictures of my order, packing slip and label inside the clothing and sent it to them asking for the correct size I ordered. It's been 5 days and they have not responded to multiple emails; when I call, their customer service tells me they cannot help, I have to send an email. Travelsmith is not living up to its advertised customer service standards so beware of ordering an item in one size and receiving the wrong size - then being blatantly ignored. I'm going to dispute the charge
Review by Dogancan7 months ago
They lie. They lie a lot. On one return I have called at least five times because after almost a month it hasn't been processed, and still they are lying. So they have taken just shy of a month for them to process any kind of refund, and even then they're trying to rip me off. On an order of $166.53 they are trying to refund me $22.89 less than I paid. This is for shipping to me and back to them. They sent me flawed merchandise and expect me to pay for that !! On the second item, a coat which I purchased according to the size chart and had to return because it was way too big and for which I wanted an exchange in the correct size and they didn't have one, they are ripping me off for $7.48. May not sound like much to a reader of this review, but multiply that by the thousands of orders that are returned to them. I'm tired of calling them now and getting the same runaround. I'm going to try one more time to get this straightened out, and if that doesn't work I'll get in touch with the Department of Consumer Affairs. I'll probably get the runaround from them too, but at least I won't be continuing to waste my time with Travelsmith.
Review by Medima7 months ago
Used to be a great clothing company. Not anymore. Their sizing chart is WAY OFF THE CHARTS. Ordered the Foxcroft stand collar women's shirt in cranberry. They were asking $89. Finally offered 50% off. They put white buttons on a cranberry shirt for $89. I ordered Size 16 and it fits me. Also ordered the Boyfriend Turtleneck in black, Size 16-18 - the measurements seemed to fit mine - BUT, the XL would fit a woman who weighs 300 lbs. It's voluminous! See pictures below. I will never buy from TravelSmith again. I hope they go out of business as I cannot exchange the black boyfriend sweater for a Medium - which is the size that would fit me. Unscrupulous business.
Review by Thavidu7 months ago
I've been ordering from Travel Smith for years and just a few days ago received the 3 skirts I ordered - all just perfect and well-made - and received within a few days of purchase. My skirts made it through the washing machine with no problems. I hung 2 to dry and one took a trip in the dryer and came out ready to party. I'm having a difficult time understanding all these negative reviews. What's going on here?
Review by Ambily7 months ago
I used to buy from them years ago. I found a pair of pants I liked but notice they have a banner at the top of their website announcing a no-return policy - for ALL merchandise, not just sale merchandise. Bizarre. Seems like a good sales-prevention strategy. I wonder if they're going out of business. (Googling that question brought me to this website. Based on the reviews here I know to stay away....)
Review by Pitzi8 months ago
Ordered $85 worth of clothing. After 3 weeks never received. After spending one hour on the phone with three levels of people I was finally promised a refund by a supervisor. This did not happen. My instincts tell me they are not longer trustworthy. I wonder if this is a scam. Do they have new owners who are now unscrupulous? Are they going out of business. Years ago I would have highly recommended them. Now I say caution stay away!
Review by Branduin8 months ago
RIDICULOUS SCAM COMPANY!!! Don't send them a penny, they are NOT honorable!!!
We ordered some pants and liked them, so we ordered two more pair - same size, same style, same product. They sent two pair MUCH BIGGER.... huge!! So when I called to return the bad ones they said "No returns" !!! THEY SENT THE WRONG PRODUCT AND NOW WON'T RETURN THE MONEY!!
Review by MtOla8 months ago
Ordered item-too small-requested an exchange for the next size up. The company would not honor the sale price of the original item-instead charging full price. Instead, charged the difference to my credit card without authorization.
Review by Janejane10 months ago
DO NOT even think of ordering through these people. Sadly, the company has gone downhill and is now a 3rd rate rip off. And if you attempt to contact them they ignore you. Very disappointing. I once loved their product.
Review by Lelora10 months ago
I bought pants for 49.47 and my refund was 32.00, they stole 15.49. DO NOT USE THIS COMPANY THEY'RE THIEVES.
Review by Malacath1 year ago
The clothes are OK, the clothes prices are reasonable, BUT they use a forwarder called international checkout that charged nearly DOUBLE the price of the garments to ship to Japan and THEN they failed to fill out the customs form properly so I was charged DUTY and CUSTOMS fees on non-dutiable items. Sorry, I no longer have the receipt. I hoped they would respond to customer feedback but they have not. Too bad. They've always been fine, but NEVER again. For comparison, I ordered similar items from another US retailer and there was no duty or customs fees (they filled out the form correctly) and the cost was less than 1/10 for the shipping.
Review by Nanjundarajeurs Gancev1 year ago
I ordered two items which I was unhappy with and returned them. Jacket was not as pictured. The refund was less their expensive shipping and the cost of a return label which was one third of the original shipping. I will not be ordering from this company again.
Review by Buffalosouljah Adegboye1 year ago
Took about 10 days to get my order after placing it. Order says "FedEx" but it's really the U.S. Postal Services. Cost was $22 to ship stuff to me. Return to ship back to them is $7.50. Far far far too expensive to shop online. I am only keeping one thing out of an order of 6 items. Quality of a jacket is paperthin and see through. Cardigan is much too larger even in my original size. Tops were supposed to be "reversible" but they're really just pinned at the bustline so it gives the "illusion" it is a v-neck. Material was too clingy. Would not order from here again and I am afraid that pants I DID keep are going to be collecting things because they are very staticy. Forget it.
Review by Fernandinho1 year ago
Bought wife a gift cert for birthday. Not emailed despite calling to verify order. Then called customer service. Non English speaking useless help. Called ba k next day, given big apology line and a 25% off for issue, but when went to order discount not good for many items. After reading these other reviews I guess they don't seem to care.
Review by Danneris1 year ago
I receive the catalogue and would never order from them. Women's travel shirts should have @#$% pockets. And skirts and dresses and all pants. WTF is wrong with you folks?
Review by Mariams1 year ago
Everywhere else offers free shipping, free returns. Their sizes run big/huge. My return was shorted just under $50! Horrible practice, for clothes that aren't great in the first place.
Review by Hirjoi1 year ago
I made the mistake of seeing a dress I thought would be nice for travel, and I put it on my Christmas list. My relatives did not communicate well, and I ended up with two of them. They were HUGE despite being extra smalls. Also, these were supposed to be specifically designed for travel, but they were incredibly wrinkly and obviously were not wrinkle free items. I sought to return them. Strangely, I was issued THREE merchandise credits (for two items) and was told I would receive free shipping for an exchange. I did not receive free shipping. Their clothes all seem to run HUGE. I am normally a size 6 but everything looked enormous on their website. I tried to take advantage of one of their sales (for a pair of boots--they can't mess up the sizing on those, right?), but the exclusions basically made getting them on sale impossible. I finally found a peruvian pima tank top I could buy that might fit in an XS. I ordered three because I truly just wanted to use the credit and there was nothing in their whole store that I wanted. Shipping took forever (no modern clothing company takes this long) and when I received my items, two of the tank tops were there and they sent me a third item that wasn't even remotely related to the tank top. It was item 641352 in size Medium. I kid you not, it was actually about a 2X despite being labeled medium. My two kids laughed when I pulled it out of the package to show them because this was supposed to be for me! Now, I have to package up this item (yet again) and drive back to the post office because they messed up. (Many companies nowadays just say go ahead and donate it when they make mistakes.) And, they are going to take as long to send the replacement item as the first go-round, which took almost two weeks! What a flipping joke this company is! Overpriced clothing, huge sizes, and snail-like shipping. They really just need to close down. I am sure they eventually will. In somewhat positive news, the XS tank tops are only slightly large--so with a few high heat dryer cycles, I may actually get to wear the $80 my relatives so graciously spent on me initially. Mind you, I would be able to find these tank tops in a store for about $15 each (or at Venus), but at this point, I just never want to deal with this company again.