I'm a vendor with TOMO and agreed to net 30 terms. Now it has been net 65 terms but Touch of modern refuse to pay my 3 different invoice for thousands of dollars. They even do not get back to my emails. GET AWAY FROM THEM !!!!
Review by Jeb mammaotas1 month ago
Don't order anything from ToM. Be very careful. I ordered several led pictures and a few magnetic sculptures form ToM. One led picture broken. And the others never showed up. Emailed them and no reply and got a phone message and put on hold. 3rd time calling, I say on hold for 25 min. And then they disconnected the phone call. Ended up calling credit card to stop payment. And couldn't return broken item done I one got back to me.
Review by JW2 months ago
I couldn't agree with the comment on leadtimes. They don' stock anything, its all drop shipped frm china mostly.
Cheap crap that looks cool but is overpriced and low quality.
Review by Seuny2 months ago
Im surprised that this company has money for advertising. Theres no way they are profitable.
The 2 items I bought were junk.
Review by Ebbs Antaya2 months ago
I have spent over $5000 with TOMO. Recently I had a credit to spend because I bought during a 'Spend $100, get $25 credit. They give you a certain amount of time to use the credit... fine. I realized that today was the last day I can use my credit... also fine. I spend some time searching for something I can't live without, finally add this item to my cart, only to realize the credit expires at 5pm pst. It was 5:14pst when I tried to check out.
This is ridiculous!! Who does this? I saw the credit expires today. I assumed it expires at the end of the day like every other company. I am done buying from TOMO.
Review by Shivaprasad Catherick2 months ago
what kind of idiot restricts you from browsing their products for sale?
Sounds like recipe for bankruptcy
Review by Stormin3 months ago
I purchased a product from Touch of Modernist over a month ago, expecting a 2-3 week delivery, and not to be charged prior to the item shipping...both lies! The site also said final sale, non-returnable. After not hearing anything for a month I tried calling but found they no longer provided phone support. I filed a cancellation request on-line and a few days later heard back that the item was a final sale and couldn't be cancelled, but they were working hard to fulfill and ship my merchandise! Since I couldn't argue the point with a website, I filed a complaint with PayPal and they are on the case. Buyer beware, wish I had visited this site first!!
Review by Knyihar Markoja3 months ago
Be very careful. I ordered several led pictures and a few magnetic sculptures form ToM. One led picture broken. And the others never showed up. Emailed them and no reply and got a phone message and put on hold. 3rd time calling, I say on hold for 25 min. And then they disconnected the phone call. Ended up calling credit card to stop payment. And couldn't return broken item done I one got back to me.
Review by Luedde Waldowsky3 months ago
Pictures of items completely unavailable on more than a few occasions!!!!! Screwed up orders! Broken items
Review by Racineur4 months ago
I ordered two Jared Lang shirts in mid-January, expecting the order to be processed and shirts shipped. Instead I received an email saying they wouldn't ship for three weeks. But of course my card was charged at the time of the order. Approximately three weeks later they messaged saying the items weren't available and would issue a refund. What? I also ordered a cardigan, but three weeks later when it arrived it didn't look like the one in the site. I contacted their "customer service" (which only allows messaging) within five days to obtain return instructions. They messaged back that the return period had expired and no refund would be available. What? This retailer is a complete scam! I think it's just a fraudulent banking operation that makes money on the float from when you order you items and when the say they can't fulfill your order they eventually make a refund. Or when they do fulfill your order it's with items not a show. Stay away from this retailer for the reasons I've explained and based on my experience, I'd be surprised if they are still in business in a few months!
Review by Gaylien5 months ago
Well never order again. Sucks you suck, you suck, you suck, you suck. you suck, you suck, you suck
Review by Jjoonn5 months ago
Bought a backlit canvas. Took 2 weeks to get here. As soon as I opened it from the box I thought of how the box seemed better made than the canvas. I went against my better judgment and bought an shabby item from a douche bag coffee shop app.
I went to walmart at 8PM and bought a 9V battery to put into it. The battery connection was hot glued to the inside of the wooden frame (CHEAP AS $#*!). I hung up the canvas with the oversized nails they gave me with it. The canvas lit up and I returned home 24 hours later and it was no longer lit. I asked my wife if she turned it off and she said "no". I went out and got another 9V battery and it still would not turn on.
I then smashed the piece of $#*! in half, spit on it, stomped on it and swore I would angrily type multiple bad reviews. I thought that maybe I need a shrink, maybe I have anger issues. My wife looked at me like a psycho and then I realized that it's not me.... its these $#*!ty little SCAM companies. Things used to be made to last. Even cheap $#*! used to last a month or two. Now things stop working after 24 HOURS!!!
SCAM SCAM SCAM!
Review by Kenniale6 months ago
I purchased a Paul Picot watch with a 1-year aftermarket warranty which I received clarification that it is back by the company, Touch of Modern (TOM). the watch was "unworn", used as store display.
The watch has diamonds on the 1 to 5 number locations, After a week, I'd noticed the diamond on the 2 position was loose and promptly contacted TOM and they sent me an RMA and FedEx return code. I received no update after they received the watch and after numerous email inquiry, they said they will have it repaired. Long story short, after several weeks of hearing no update, I had to put in a claim through mu credit card company for full refund. After a few weeks my credit card company award me a full refund because TOM was unresponsive to their inquiry and only after that I was contacted by their "customer service" asking me to "reverse my claim" as they are prepared to give me a full refund! How stupid do they think people are!
Review by Godisforyou Suarsana6 months ago
Unreliable shipping. They tell you it'll ship in 1 day but then you get an email saying you'll have your item in a month or two. There's no way to contact them either (other than the unresponsive email form on their website). I've learned my lesson after ordering something they won't take back and I now can't give as a gift (because it'll be here so late). Unprofessional company with no customer service - probably some losers trying to start a company from their parents garage.
Review by Hongman7 months ago
Ordered my package on December 15th, but the website never told me when the product would arrive. I keep checking the status and it said it shipped on the 17th, but there are no other updates about its whereabouts. Christmas is in 2 days and I ordered this gift for a family member who will now not receive this gift. I am truly disappointed. After reading all other reviews, it seems as if I won't be getting my product any time soon...it is too bad I didn't check these reviews ahead of time. I hope not everyone makes the same mistake. This is unacceptable... Companies like this are blood-sucking and could care less about consumer happiness.
Review by Gene Jeffus7 months ago
Bought a Franck Muller Watch which was supposed to come with Authenticity Documents which never arrived. Watch is probably stolen or fake. They refuse to send papers. All Sales Final. Sorry but AMEX Platinum has already credited me. I also bought a decorative statue which arrived broken. They have not replaced it or refunded. I am convinced this company is a total scam and should be shut down instantly.
Review by Yasuhide7 months ago
I have ordered three items. One was OK and the other two were cheap garbage that they conveniently made "non returnable." Buyer beware that most items cannot be returned, including items that are not labeled as having sizes on the website (i.e., they appear universal) and then do not fit.
Review by Shelhorn7 months ago
I ordered a beach picture frame and i received it 3 weeks later and it looks amazing. Before ordering i was aware that the package would take 3 to 4 weeks to arrive. I would definite order again. Looks great on my wall and came with led strips in the inside of the frame.
Review by Tushara8 months ago
Reasons to avoid ToM:
- Zero/No return policy - Really?
- Orders take weeks to months to ship - shipping estimates are rarely met
- Products are not as they appear on their website
- No Customer Service number to call into
Scam artists that should be closed down!!!!
Review by Ampa8 months ago
After 9 days of little to no correspondence with customer service and after posting bad reviews, I DID get my items cancelled and refunded.
I still suggest you proceed with caution when ordering through Touch of Modern,
Review by Premec9 months ago
Bait and Switch , Data Mining , CLASS ACTION LAWSUIT TIME???
Lets all get together and do it , There committing FRUAD and THEFT
Review by Kimko9 months ago
They sent wrong item... then refused to give us a refund. Even their shipping flyer enclosed with item listed the CORRECT product we ordered. Unbelievable. ...trust me - anyone writing a good review here is affiliated with this sham company. Just look at the tone of the bad reviews - this company should be shut down.
Review by Gervin Sakrajda9 months ago
I bought a Rolex waited three months after I got it was a fake call my Amex got my money back never buy anything from this app
Review by Juliethe10 months ago
YOU WELL NOT BE ABLE TO CONTACT touch of modern THEY NEVER ANSWER THERE PHONES . I WAS GETTING , A SIGNED FOOTBALL HELMET FOR GIFT FOR MY SONS GRADUATION FROM COLLEGE , THEY NEVER GOT BACK TO ME , WOULD NEVER USE touch of modern AGAIN VERY DISAPPOINTED
Review by Noward Gart10 months ago
Their stuff isn't that cheap (most can be found for the same price or less at Amazon) and their custom service is horrible. These types of bargain overstock resellers have started going out of fashion and thank goodness.