ABSOLUTELY DO NOT SIGN UP FOR A CREDIT CARD WITH TORRID!!!!!!
I signed up for one today because they said I'd get 25% off my first online owner if I was approved for credit. I was approved. My total was $189.76. I entered my coupon code to get my 25% off, and my total changed from $189.76 to $263.92. I called to speak to someone and asked what was going on, and I was informed that if I used my 25% off coupon, I'd have to PAY FULL PRICE FOR ALL OF MY CLEARANCE ITEMS!
What kind of horse crap is that?!
So I thought, "Okay. No big deal. There were two Disney dresses I wanted that were full price." So I added those to my cart. One was $69.50 and the other was $79.50. I had my 25% promotion applied, and it told me that my subtotal before tax would be $149.00. Turns out that any Disney merchandise is EXCLUDED from the promotion. However, it wasn't going to tell me that. It still let me use my promotion. Thankfully I noticed; otherwise I would have paid full price for both items AND wasted my 25% off coupon. I was so disgusted, I deleted everything from my cart and left the window. That is one credit card that I will never use - not once.
I have never been so disgusted by a store in my entire life. I plan on spreading the news to every review site I can find.
Review by Makonyonga Lebretton1 month ago
I am a male crossdresser. The store staff is wonderful, very helpful,, and has always made me feel comfortable while shopping. They doo a great job helping me pick out items. Torrid is the only store I will ever by my bra and panties from. Their selection is always very good. I love they have a good number of matching bra and panty sets. The fit, comfort level is great. I have shopped in store as well as have had the store order items for me. I will be Torrid girl for ever.
Review by Customerhilary1 month ago
When calling the customer service number to reconcile a late fee the first person i spoke with put me on hold and never came back to the phone and put me back to the automated system. I paid my bill on time but they charged me a late fee anyway. So of course I had to go back through the prompts again to talk to another person.
Review by YLiu2 months ago
Torrid donates money to Marxist groups to help push their agendas. When checking out the clerk was very angry that I would not donate to their cause. Torrid should be ashamed of themselves
Review by Lacca2 months ago
All three of the orders I've placed over the past few months have taken a month to arrive. On the last two orders, my shipping address was somehow altered in my profile and the packages were sent to the correct street address, but a completely different city and zipcode. I noticed this within 24 hours of placing my order, and called customer service to ask them to update the shipping address. The man I spoke with in customer service was unwilling to help me, stating that if I needed to update a shipping address it would've had to have been done within an hour of placing the order. This makes no sense as the order just sat there in the "processing" stage for over 3 weeks before it was shipped out. There is absolutely no reason why someone at this company doesn't have the ability to go into their own system and update an address weeks before UPS was even notified that there was a package for them to deliver. I was told that I needed to call UPS to have them handle it. When I called UPS, I was told that since Torrid ships their packages with UPS Sure Post (meaning that the package is ultimately handed over to the Post Office for final delivery), they have no way of updating a shipping address in their system. Luckily, I was able to contact the Post Office in the city that the 1st package was sent to to have them grab the package for me once UPS dropped it off and they were able to catch it. As for the second package, I'm not having as much luck. UPS says the package is out for delivery but the Post Office has not received it and can't track the package with the USPS tracking number that is listed on the UPS site. I've since discovered that the incorrect address they are delivering the package to is a business and I called them and spoke to a very nice lady that said she'd call me if they receive it but their mail already came and there was no package to speak of. This package is likely lost at this point and since Torrid's customer service is an abomination, I will like have to file a dispute with my credit card company for a refund. I work in customer service and would NEVER allow one of my clients to walk away with a completely unresolved service issue. If I could give Torrid 0 stars I would. 1 star is being very generous at this point
Review by Snicrep3 months ago
Looks like I'll be buying a swim suit at some shop. I'm sick of wasting the good sunny days. My odered is still processing and its about a week away from being a month. $#*! this
Review by Goosboell3 months ago
I love torrid, but their custor service sucks. And I felt like a idiot by the reps expressions for my concerns over the phone. For plus size clothes and the prices we pay, ya think they had more friendlier customer service people. I found long as I found my right size after a couple tries, I dont have the need to speak to a rep. I figured out how their sizes run and when I need to go up or down a size or order what I need. AVOID CUSTOMER SERVICE!!!!
Review by Dalgarno Kozubek3 months ago
I returned two pairs of jeans on april 23rd and still have not received a refund!. I cant even get through to customer service. I have emailed them twice and no response!. I will never order through this company again!
Review by Paglinawan4 months ago
Wore thing twice, every time I went to the bathroom the lace shredded and was stuck to me. The pants I got fit so nice, but after a few wears, the crotch/thigh area is shredding. $182 Spent for 2 thongs and 2 pants?! NEXT
Review by NinaaRohrbaugh Aggad4 months ago
The company was not responsive to my inquiries regarding status of my return / refund. I had to mail them the UPS tracking proof of delivery to get them to respond. I returned a pair of sandals which I did not wear because they were too small. I returned them the next day of receiving them. Torrid did not refund the ENTIRE AMOUNT OF PURCHASE! WHAT A RIP-OFF! I won't be ordering from Torrid again. I've never had this issue with EQUII.
Review by Obunga Mosin4 months ago
we had torrid cash to use so placed a large order and had a difference to pay. I opted to pay it for my daughter...mind you this was memorial day weekend. It just went down hill from there and she never received the merchadise nor did she get new torrid cash because it was past the date. So what they said was since it was my credit card the package would have to come to me. And its been one bs line after another. I spoke with one supervisor and she assured me it qas taken care. It wasnt and now i am still waiting to hear from a supervisor. PLEASE do not use torrid online or store for that matter. They do not care about their customers. Spent over an hour to just make sure they refunded me for a return.
Review by Nadjet Vrhunc5 months ago
I made an order at Torrid.com on May 13th for 5 items totaling approximately $200. I needed these items for a short trip leaving on May 31st so I checked the shipping times to make sure I had plenty of time to receive it, which I did according to their website. After about 10 days, it was still processing so I called the torrid customer service number and there was a recording saying that due to the promotion, orders would take longer to ship and the call wait time would be longer than normal. I put it on speaker and waited. Nearly 3 hours and no one picked up. I sent an email to which I recieved an automated reply that I would hear back shortly. I did not. I called again and emailed again. Nothing. On the 25th, I emailed "talk to the president" which I got an automated response again saying that I would hear back shortly. Later that day, I get response saying my order would not be shipping out til approx May27th-May29th. Which is unheard of. I went online to see if I ordered again and paid for express shipping, if I would receive in time because most retailers typically have an expected delivery date on express shipments. There was no option and it now said during checkout(which it did not when I ordered because I specifically checked) "please allow 18-24 business days for delivery" I would not have sent an email to the president had I been able to reach someone by phone, chat or regular email. On May 26th I get a phone call from Torrid form a women who was answering my response from "talk to the president" from the day before saying that they apologize and understand my frustration but due to the promotion, shipping was taking 18-24 days . I told her it did not say that when I placed my order or I would never have ordered from here. I told her I don't understand why Torrid continues to take additional orders if they cannot for fill their older orders. She offered me torrid cash to make up for the issue which I immediately denied as I won't be shipping with Torrid.com again. Again she says she understands my frustration which I highly doubt she cared. She said she would do her best to reach out to the warehouse and get my order out that I had made 2 weeks prior. I told her I would writing reviews based on my experience here. We hung up and approximately 3 hours later, she called me back. I was surprised to get a cal back. She told me she spoke to the supervisor over at the warehouse where my order was and they were going to ship my order out on the first shipment Tuesday morning (Monday was a holiday). I was very relieved as I wouldn't have to try and find items I needed elsewhere and spend more money that I didn't have to get in time for my trip. I checked my account Tuesday afternoon, and it was still "in process". Wednesday evening I get an email saying I have 100 torrid rewards for my shipping delay. (To give you better idea, you need 250 points to get $10 off an order and they give me 100 points lol) it's not even funny to be honest especially because I told the women I didn't want any rewards because di wouldn't be shopping there again. But to think.. 100 points for nearly 3 weeks. Unheard of . Needless to say, it was never shipped out as the "talk to the president" phone call I received told me as it's now Thursday and still in process . I sent another "talk to the president " email as it seems this is the only way for me to get in touch with another human at Torrid.com. Why's she even called me back is beyond me, why take the time and call me back hours later after we were done with the call to tell me she talked to the supervisor and they would be shipping out on Tuesday if that wasn't going to happen. I will update if I ever receive.
Review by MsPatriciaDurno5 months ago
Torrid has the worst customer service. The lady I spoke to on the phone was so rude. She offered zero help. I had a few questions regarding shipping to canada she was no help just rude and brushed me off. I never experienced anything like that in my life. I will not shop at Torrid again.
Review by Acummings Usafei9 months ago
I hope if anyone has ever had to return anything after using a gift card to pay, they have had better luck than me. It's been over a month since they received the items back from me and they still have not sent me a new gift card worth over $80. I have called multiple times and always end up speaking to a supervisor who tells me they will send the request up to someone in the back office to review. NO ONE is reviewing anything! I am now calling them on a daily basis until they refund that money to me. HORRIBLE customer service and torrid has lost this customer for good.
Review by Girgin9 months ago
When you are a plus size, getting the cool tshirts for movies and tv shows is all but impossible. Yoiu can get mens shirts with that awful ring neck. Not feminine and not soft. These shirts are so soft. I love them and keep buying more.
But the pretty, professional shirts are so often sheer. I can't wear them without finding something to go under them. Some things they make are so perfect for plus size women but others seem oblivious to our need for a real bra - spaghetti straps aren't sufficient. I just keep wondering where the disconnect is. Some things are so great and others are such misses.
They offer pretty cardigans but I can't keep gambling because sometimes one size is perfect and others it's too big and I hate doing returns. I LOVE the Doctor Who cardigan I purchased - it is thick, pretty and well-made but it is so big that I just wear it around the house. They need consistency,
Review by CustomerJJBowskill9 months ago
I have shopped at this store for many years and it seems that the quality of their cloths gets worse and their prices get higher. I have returned some items for falling apart after washing (as directed) just once. This time is my last and final time I will NEVER buy anything from them again... I got a cute pair of skull sweat pants for Christmas this year and I love them but yet AGAIN after a couple of washes they now have a whole in the seam and the fabric seems to just be falling apart... very upset because I really like these. VERY UPSET
Review by Customerjuanita Razmirskis9 months ago
I am personally SHOCKED to see Torrid's reviews so low.
Torrid is the only store I shop at and I have been to numerous stores as well as ordering online. I have NEVER had an issue ordering from them and every single employee that I've met in each store has been really nice and helpful. I do most of all my shopping at the Rio Store in Gaithersburg, MD and customer service is always five stars. The store is always clean, they always welcome me when I walk in, let me know what sales are happening and we have great conversation while I am shopping the store. I have only had one issue ordering online but Torrid was quick to e-mail me and let me know that my order was going to be delayed and had already refunded my shipping money without me having to ask. Now I am a platinum shopper so I don't have to worry about that. I personally haven't dealt with calling customer service for any issues so I can't comment on that but if you have an issue and can't get help on the phone, try going to your local Torrid, you can return products ordered online, in-store and the employees are always so helpful!
Review by FixItDad10 months ago
WARNING ALL TORRID SHOPPERS USING IOS APP!!
Let me start out by saying this is the first time I have ever made a concerted effort to alert consumers about a retailer and I apologize for the length.
On Saturday November 2nd, I placed an online order for bras from Torrid. I love their bras and how they fit and the product is something I promoted to my fellow busty friends. I ordered several bras and paid for expedited shipping since I needed one of the bras for an event I was attending.
On Monday, November 4th, I logged into my Torrid app to check on my order. When I clicked on the app, I must have already had it open on my phone because the checkout cart was present and it said that my coupon code was invalid. So I thought well darn, i can't use that couple... and my order didn't go through. So I removed the coupon code and sent in my order.
Then checked my bank account to make sure it processed. I noticed at that time that my order actually processed on 11/2 and then again on 11/4.
I WENT BACK TO THE TORRID APP and saw my items were still in my cart. As if my orders were never placed!
So I called the Torrid customer service line. I spoke to a representative to see if my order from Saturday was actually processed and she said it was already to ship. She saw the order I placed Monday (literally within the hour of me calling.) She stated she was unable to cancel the order. She contacted her manager and they said there was nothing they could do to assist me. I would have to wait until I received the order and ship it back. (I did pay with PayPal which is usually what I use for online purchases so I could not return it to the store.) The customer service rep stated she would waive the return shipping (which is standard actually) and give me $10 of torrid cash (which is what I used towards the purchase). So really there was nothing provided to me due to their app glitch.
The customer service rep was kind and I do believe she tried to do all that she could but was limited in what she could actually to do a customer. I requested that if she could, open a ticket with their app developers to let them know there is a bug in the app.
So as soon as I received the boxes of my duplicate order, I took the return label from the box I opened put it on the other box (never opened) and shipped it back.
Today, on Nov 22nd I received notification that I had been only credited back $88.59 of my $117.59 order. I instantly thought well dang they didn't refund me my shipping even though it was their app's error. My shipping for the order was $23.00. So that wasn't what happened. I attempted to call their customer service line that says they are open until 7pm PT, however I received that message at 6:55pm PT (but whatever it's 5 mins before they close so I am not complaining) I will try again tomorrow.
When I received this notification that I was credited back I of course logged into my Torrid account to see how much my order was. Sure enough still to this day my order that I have now purchased twice is still in my cart. As if I never purchased it.
SO MY WARNING TO ALL. DO NOT USE THE TORRID APP FOR IOS. IT HAS GLITCHES THAT THE TORRID HAS NEGLECTED TO FIX AFTER BEING REPORTED ALMOST 3 WEEKS AGO.
1. Their IOS has a major bug that they have not resolved causing users to believe orders are not placed when they are placed.
2. Torrid has done nothing to correct the app issue.
3. They will not refund your total amount when their company is responsible for the duplicate order.
4. Customer service reps are limited in their abilities to actually help the customer
5. This really is disappointing because their bras are amazing.
I plan on following up with customer service tomorrow but ... DO NOT BUY ANYTHING FROM THE TORRID IOS APP UNLESS YOU WANT YOUR MONEY STOLEN FROM YOU AND BE COMPLETELY INCONVENIENCED WITH RETURNS AND MULTIPLE CUSTOMER SERVICE CALLS!
I truly think this is not the intent of the company as a whole, but it's due to poor user acceptance testing by the app developers and returns department.
Review by Ztdonna Derrow10 months ago
The store experience has been phenomenal. Customer service not so much. It's been almost 2 months and 5 calls and still no card. Every response is it will be 2 more days. Nothing in almost 60 more days. If it does not come by the promised date this time, I am paying the bill, closing the account, and letting everyone I know in the professional space FIRST know how poor the customer service folks up is .
Review by Nryan10 months ago
BUYERS BEWARE! Do not buy from Torrid.com. I bought a dress online and it was a huge mistake. The dress was for a wedding I was attending. I didn't get the dress till the day before the wedding because the UPS guy said he tried to make a delivery but the "customer wasn't home" even though I was home all day (I live in a condominium so I suspect he didn't even try to get in through the front gate). I had to inconveniently go to the UPS store nearest me to pick up the next day. Then I opened the package and tried on the dress only to find out that it was damaged! This was the most aggravating online purchase experience I've ever had.
Review by Chaz10 months ago
I went to the Torrid's at Mall of America. I bought a really cute shirt for 42 dollars (on sale) I wore it once the washed it on cold gentle cycle. Then when I went to hang it to dry one of the button holders was broken. So just order from China for cheap better quality cloths. This was my last straw with this company. If it's more than 5 bucks I would pass.
Review by Mishie Paparisteidis10 months ago
I love them so much. My first time shopping there and I am so impressed. I've been looking for homecoming shoes for soooo long since I have wide and long feet. Then I found the shoes online, called, then went in to try on to make sure that they would work. They don't carry heels in store but the people working at the story were the nicest people and went to the back to check what have gotten returned. I was thinking to myself that the stars would have to align in order to have something that would work. They obviously did, because I wound up with the perfect shoes exactly what I was looking for and better yet they don't even sell them online anymore. This is now my favorite store and will be going back often.
Review by Leevon11 months ago
Three strikes your out! Wearing a pair of pants I bought never worn before and I looked down and the seam is unraveling on my leg at work and it's back to school night and I can't even go home and change. A pair jeans I got started to shred on their own, And another pair of jeans that I really liked only worn them for about three months and they're falling apart where the button is and they're not tight jeans should last more than three months especially at these prices and they shouldn't disintegrate
Review by TomaszKrzywicki11 months ago
I love shopping here, I love that the sizes are in smaller size but the actually sizes are larger ( 2= 18-20 etc) I shop there twice a year ( if not more)
Review by Dvva1 year ago
I was a little surprised reading the reviews for this company. I do agree their prices are kind of ridiculous but I have never had an issue with the quality of the clothing or the customer service. I have bought quite a lot from Torrid and will continue to do so because, for me, everything has always fit perfectly, is great quality, and makes me feel confident. I will say though, they used to have a lot of different styles and now when I am scrolling through their new stuff I feel like I am looking at the same things over and over. Kinda boring. It is a good place to get basics, but basics shouldn't cost that much.