I’ve had my order arrive incorrect 5 times!!! Customer service is good but am I ever going to be satisfied with my order? Probably not. It’s a shame because I had to give a bad one as a gift assuring a correct one would be on the way. And here I am in the same boat weeks later...
Review by Ashenwood Drevlak6 months ago
I was in the Meadows mall store last weekend 12/14/19 and I bought two Heart locket and a employee was trying to help me and they were busy and told to come back 4 hours later and one of the the Engraving was wrong and the manager was just rude very rude so I left and called the store I was told they didn't have anymore I would have to wait 10 days I said I'm so sorry I need this for my 12 year old granddaughter she has no Parent my son was killed by a drunk driver and I really need this she said it was all my Fault and they have it on camera but really I was getting help by a worker anyway she said I could buy something else I said no I bought this one and it needs to be special so on Monday I went to Henderson and the manager was there yelling that she ordered one and it would be 10 days And I could buy something else anyways I left and called customer service and the District manager said wherever she was at the time she had some right there that she would send it 48 hours I would have a new one that was 12/16/19 now it's 12/21/19 and I called the store and it's not there so there going to treat a little girl bad over Human error and not Follow through on their conversation it's to bad Thing to remember should be special not Evil there are other places to get nice thing With out harassment and lied to sorry if and when I get my Granddaughter heart locket I will never ever go back there agin Thx for nothing Xmas is 4 days away I really need this locket Susan Rigg 702-773-3945 If anyone from things to remember cares call me pls
Review by Andries7 months ago
My Dad received an engraved clock 12 years ago at the age of 80. It stopped working a few months ago and he felt bad. I was unable to fix it. After speaking with customer service we received a new clock in the mail !!!!! Can't say enough good things about this company!
Review by Eleanorgoldspring7 months ago
The hospital lost my dad's air force pocket watch my son had bought him while stationed in the army and I wasn't able to replace it. So I e-mailed customer service and Victoria Harman in Ohio found the only watch available, had it engraved, and mailed it to me for my dad. I could never imagine that kind of compassion and assistance. Thanks Things Remembered! You restored my dad's faith!
Review by SuekiAZ Skopets7 months ago
Ordered a personalized snow globe for my Grand daughter's first birthday
Paid to have it shipped overnight since apparently our 2 local stores have been closed. The day before her birthday I called and was told order had been canceled and they had sent an email letting me know, which was an absolute lie. People were not friendly, one rep hung up on me, had to call back. I will never shop there again and will warn others not to either. Very poor customer service. I am sure, soon whole business will shut down along with the stores.
Review by Irakliy8 months ago
I purchased a bride wine glass for a coworker for her wedding, I paid extra for gift wrapping and it was not gift wrapped. I even wrote a message and did not receive that either. Disappointed. The wine glass itself and engraving is nice though.
Review by Bamikina9 months ago
I ordered a watch for an employee's retirement. A few days after it was suppose to arrive I tried to check on the order through their website and wasn't having any luck so I gave a very unpleasant woman at customer service a call. Turns out they had cancelled my order because the item was out of stock, claiming they sent an email that I never received (I double checked, including junk/spam mail folder). Will find someone else for this kind of thing in the future and so should you.
Review by Titioy Walstab10 months ago
They refused to replace a photo album. The binding was crap and fell apart. They said I had to buy another one. Screw that! This store has lost a customer for life.
Review by LittlestMac1 year ago
Personalization.com is way better...don't waste your money and time at Things Remembered...horrible terrible company!!!!!!!
Review by Jelbert Raadgever1 year ago
I worked there a really long time and their district managers are awful and the regional directors don't care...upper management has their own rules they play by... the field is considered peons!!!
Review by Karinelm1 year ago
I have been a customer here every year and I never had any issues until this year. I came to things remembered in my area on the 17th of December. Knowing it is a very busy time of year and it was near Christmas, I asked the lady if it would be okay to place an order knowing how busy they are and if it would be ready on time. She said it would be ready the next day (18th) at 4 pm. I went on a cruise the next day, so I had my mom pick my order up for me,on the 19th only for them to tell her they didn't even have my order in the system. So I call back on Christmas eve (as soon as I get off the ship) and call them to tell them my receipt and order number. The lady on the phone said she will take care of it that day, however my plane wouldn't land till after they close. So, I had no gift for my Dad or my Best friend on Christmas. THEN it gets worse. I go to the store on the 26th and the store was so unorganized. She couldn't find my order at first, then gave me my two orders in ONE beat-up box. And one of them had the wrong monogram. I asked for some discount to my order for being messed up, I mean I didn't have a Christmas gift for my family when they said it would be ready, to not even put it in the system. She offered me a 25% off coupon for my NEXT purchase. Really? I will not be coming back here again. My mom also ordered a necklace from them, then they called her saying they broke it and it was the only one left. So she was not happy either. Lost my business
Review by Rinnell Whettall1 year ago
I was in the Meriden, CT store on 12/20/18 @ 2:30pm. I purchased an OVAL PLATE #926278, to be personalized.
First, I'd like to say, the female Store Manager/Asst., who was doing all of the engravings was an absolute witch!
I walked in, a very kind older woman helped me. She went to the desk to retrieve the cardboard sample displays of the different size, shape, color style plates offered, so that I could see them in person.
Well.... the woman doing the engraving grabbed them from her and said, "No we don't do that. They stay on the counter", as she put them back.
I was guided to the book, finally made my selection and placed my order.
I brought my item (a jewelry box) with me and asked the young girl after she rang me up, "Do you guys put it on for me?" "Oh my God, I'll never get it straight." lol.
"Yes, we can do that", she said. "No problem."
"NO WE DON'T DO THAT", she interjected rudely, never picking her head up from the engraver. "I'm sorry", the young girl stated!
Never, ever, ever again will I visit this location! I will go to the one located in Milford, CT, if ever I need something engraved!!
I realize Christmas time is a busy time. Everyone in retail knows this. Everyone in retail expects and plans for this. So to say this was "a situational attitude" or "a busy day" is.... I'm sure not the case. If every employee behaved in this manner, not only would they be removed from the position, but businesses would be closing at alarming numbers!!
In today's retail competition, stores look for/strive/demand/offer exceptional customer service and professionalism, from their employees!! That's what makes them a place where people WANT to shop!!
Also, as an FYI, I additionally purchased an item, with engraving (ceramic blue dinosaur "piggy" bank), from the store. As the young lady went to get the box, for the item.... "Let her know we don't have a box for that. It is the last one and it is sold without one."
Note: Though.... the dinosaur and other bank (pink) which were on display had identical boxes and there were numerous pink ones left.
Long story short - She's NOT an asset to your company! She's rude, arrogant, ignorant and unprofessional!!!!
Review by VivoPools1 year ago
I ordered something online Nov 25, supposed to be delivered Dec 13th. I tried several times to call after the 13th to inquire about my order and emailed customer service. Finally I got them on the phone Dec 20 only to be told my item wouldn't be ready for weeks to come. Clearly not communicated to be at any point in time. Then told it would take 5-7 days from the 20th to process my refund. Terrible business practices and customer service was absolutely no help.
Review by BFitzpatrick1 year ago
I purchased an engraved ornament which was shipped in a timely manner. This was in memory of my son who passed away this year and was a gift for his 9-year old daughter. The ornament was nice. I would have been satisfied except that the box it was in was broken. This is a keepsake for my granddaughter to have for many years to come and it would have been nice to have a decent box to store the ornament. I emailed customer service and they offered to let me return it but this was not acceptable since I had already given it to my granddaughter to hang on the tree. It would have been cruel to take it from her.
Review by Madhanan1 year ago
I had to call customer service three time before someone even picked up. Then I was only told that my item was handled by a third party so they could not do anything about it. It ended up being a month with no word about the item ordered until I had to go through the hoops of customer service again to cancel the damn order.
Review by Bhabes1 year ago
I ordered my snow globe in november and its december 26th and i still havent got it!! they wouldnt even let me ship my order. i emailed them multiple times and they gave me a different date when it would come everytime!! then when i emailed saying i want my money back they wouldn't reply back. i really wish i read the reviews on this place before ordering. this is ridiculous and if i dont get this snow globe soon im getting my money back.
Review by Evangelical1 year ago
Purchased an ornament with engraving on Dec. 11th and was supposed to receive it on Dec. 20th. It never came. When I called this morning, the representative said the order was cancelled because it was out of stock. No notification was ever sent to me and now there is nothing I can do to replace this gift. The rep on the phone showed a complete lack of empathy and offered no solutions.
Review by Alxyss1 year ago
This company has been around Forever, I would think, especially at Christmas time a Manager would be on staff helping run the store. I purchased 2 items in store. There was no organization as to filling out forms. No organized line. One lady behind me had the font book in her hand, so no one else could look at it. The purchase took way too long at the register and the staffer was confusing af. Today I called to see if it's done, spent 5 mins on the phone while they looked but couldn't find it. Now I'm waiting on a call back.
Review by Abdeezy1 year ago
We ordered a bracelet for our nana that was to be delivered before Christmas by December 21st. Instead on December 22nd we received a bracelet for a poor boy or man named Brett who also will not be getting a Christmas gift. It is December 26th and still no gift has been delivered. I was told that to get a refund I first have to return Brett's bracelet. We ordered all of our other engraved gifts form personalization.com and suggest you do the same. If you are Brett's family I am very sorry. I hope he had other gifts to open
Review by Adrisaldi1 year ago
We ordered 8 pocket knives as a gift to our Board of Directors. We paid for next day shipping and when the day came (Fri) and we didn't receive the order, I called to check. I was told they don't ship next day to PO Boxes, so the order was changed to standard shipping. I did not receive any sort of notice or email. I gave them a business address and they said it would be the next business day from that point (Mon). I call to check on the order Sunday, and it is still in SUBMTITED status! Not only did the knives arrive too late, but half of them weren't even engraved.
Review by Raincats1 year ago
I took a brass ornament for engraving. The clerk used two different fonts for the two initials. She stated "I guessed the machine is messed up". She damaged the product. When I told her it was not satisfactory she stated to bring the receipt and Things Remembered will reimburse the purchase price. The following day I returned with the receipt. She was there along with someone else, I assumed the Manager. He stated I had to buy a new item and then they will purchase the item. I purchased the it in another city, his response, very condescending "I guess you have to go back to that city and purchase a new one". Obviouslty something I can't do. When I told him what the other clerk (Christina) had said the day before, he relied that is not company policy. I guess they don't train their employees properly.
STAY AWAY FROM THIS STORE!!!! SPECIALLY IF YOU ARE JUST BRINGING YOUR PERSONAL ITEM TO ENGRAVE!!!!!!
Review by Ivanenko1 year ago
had the worst customer service experience. things came mis-engraved with no speed of service to get us the item. we didnt have a gift to give a retired partner of 30 years at his retirement reception.
Review by Sjard1 year ago
WOW!! Long story short, I attempted to do a site-to-store purchase due to needing an item quickly. It ended up that the items o ordered were not available for that option but I unknowingly ordered it anyway. After 2 calls and a visit to the local store, I left with 2 fantastic personalized items and a refund on my online order. Way to take care of your customer guys!! Shout out to Matthew Blaine in the Governor's Square store in Tallahassee, FL and to Terri and Charity at the call center for straightening my mess out!!! My little cousin is going to LOVE her graduation gifts!! You guys ROCK!!!
Review by Falini Cabuenas1 year ago
I ordered a bangle bracelet with one of the hearts engraved for my mother's birthday. I also ordered the heart shaped jewelry box, also with her name engraved on it. I ordered a little late for the shipping to be on time for her birthday so I decided to pick up in store (which was an hour away!) But thought it would be worth it because, if I do say so myself, they were pretty darn cute! After the hour drive.... We got to the counter and the guy unwrapped it, held it in his hand and showed us the engravings, everything looked good. We made the trek home, and once there I decided to look closer at it. On the heart box it was scratched on the back, anddd the pin was missing out of the hinge where you open it. No wonder he kept it in his hand, we couldn't see that part. So I called customer service, they said they would send a new one, which they did, but if I wanted to return it, i'd have to drive that hour back to the store or pay for my own postage to send it through the mail because they dont pay for that! Okay, we're on strike #2. 3 days after her wearing the bracelet, all of the "gold" wore off and now looks like a kids bracelet you can get out of a 25 cent machine at the bowling alley. Why did I pay $70 For something that cheap?! They look like a high-end place, but dont let it fool you. I will NEVER order from them again.
Review by Boenobo1 year ago
This was the worst customer services experience. I couldn't place the order online so I had to call, then they said it was on backorder. I still ordered the gift and it ended up on backorder again without them telling me and they just cancelled the order! Even thought I received an email saying - DO NOT REPLY if you want to move forward with the delivery. I had to call and get the order placed again! (this gift is now is almost 2 months late). Now I get another email saying there is another issue- so I call and they say they have only 1 font for this when they confirmed on 3 different calls the script writing I ordered. Plus horrible over customer service all around. Gift is still not delivered.