The flower arrangement I ordered for new friends looked NOTHING like the arrangement on the website and had less than half the amount of flowers promised. I was mortified at how tacky the arrangement was, how off the colors were, and furious at spending $100 on the "premium" size for an arrangement I wouldn't pay $20 for. To add insult to injury, customer service was abysmal, keeping me on hold for 15 minutes (after disconnecting my first call) and giving me only lame excuses and a partial refund. Never again!!!!!!
Review by Thipe3 months ago
Ordered on the 12th for Valentine's Day. A $181 order...no delivery...18 minutes on phone old to be told they canceled the order for no reason and I should have known because I never received a final confirmation email. DO NOT USE THIS COMPANY
Review by Donella3 months ago
I will NEVER EVER deal with this company again. I ordered a bouquet for my mother as a Valentine's Day gift and it never arrived. Pretty disappointed, I emailed asking where the arrangement was. I got a call today asking if they could deliver the arrangement TODAY! Mind you, it the 17th!!
So already pretty ticked off, I called to request a refund and I was greeted by the rudest customer service I've ever experienced. This woman was very disrespectful. While I was explaining the situation, she cut me off with "Well fine. What's the order number!" Even after all was resolved, not even a "sorry for the inconvenience" or even "is there anything else I could do?" I received an abrupt "k bye" and she hung up. NEVER EVER AGAIN. Horrible experience.
Review by Llwynhendy4 months ago
Ordered flowers for a bday days ahead of time. Today was the delivery date and i receive a email saying it wont be delivered until tommarrow. It should have been ready. When you order flowers and are promised a certain date, it should get there. There customer service sucks as well. Do yourself a favor and shop some where else.
Review by Minsy4 months ago
I order 2 weeks ahead of time guarenteed delivery on valentines day for both my girlfriend and my mother. Both orders were cancelled at 330 in the afternoon on Valentines day: assuring its too late to figure sometime else out. Guarenteed delivery is 0 for 2. THEN THE COMPANY TRIED TO CHARGE ME FOR BOTH ORDERS ANYWAY.
Review by Ylja Onete4 months ago
They cancelled my order after taking the monies, then saying they could not deliver to that area. When they credited my back I was short changed, may have been the exchange from US to Canadian but that is not my problem, they profited from the cancellation!! That is a rip off, and when you try and correspond you get nothing but computer generated answers! Never again will I order from them!!
Review by Teeters Caitriona5 months ago
I needed to have flowers delivered same day, so after researching other sites that were able to deliver same day, I came down to two places. I chose to go to Teleflora. I wish I hadn't. I got though the online order just fine, no problems. Received the confirmation email that they got my order and it showed the delivery date I requested (same day). Over an hour later I receive a text message saying that there is an issue with my order. I called the number the text told me to and gave them the order number the text told me to give them. They didn't have record of my order. She tried looking it up two different ways and couldn't find my order. After being on the phone longer than I should have been, she finally found it. Now I am being told that they can't deliver the same day because my order was placed too late. The cut off time was 3pm. Funny, I received the confirmation email at 2:16 that my order was received. Apparently it took nearly an hour for them to decide which shop would fill the order, and by then it was 3:04. Now it's somehow my fault and now it's too late to go to the other shop I chose. Now if I want to have flowers delivered tomorrow, it will cost me more because it's a Saturday. I get that you may not be able to deliver it the same day if the order is too late, but it wasn't. The system is all automated. I should have been notified immediately (or at least within 20 minutes) that they could not fill my order as requested. I should have had plenty of time to go with another shop. Why on earth in this day and age did it take so long to route my order? Really, really not happy. I will not use this company again and will encourage others not to as well.
Review by Friderike5 months ago
I was apprensive about my order as I placed the order and then read the reviews after....however I was so impressed when I was sent the picture of them from my auntie in the usa! The flowers arrived on the day I wanted. The look fresh vibrant and actually better than I thought as only went for standard size. They were the xmas gather round flowers, beautiful. Thank you teleflora my auntie is over the moon.
Review by Fairrye Ledbeater6 months ago
Horrendous customer service
Failed to deliver the ballon and refuse to honour the order
AVOID THIS COMPANY
Review by Weaves Radoni6 months ago
I'm giving Teleflora one star because I have to rate it in order to leave a review but this company shouldn't be in business!
I ordered an arrangement for my cousin's funeral several days in advance but I never received a delivery confirmation so I called them. The representative on the phone barely spoke English. He said he'd call the florist and put me on hold. He said that the floor said that they were looking. That's all he said. I asked him if that was his solution and he just repeated that the florist is looking. I asked for a manager and he said he'd call. When he came back on the line, he told me that the florist was closed.
THE ARRANGEMENT WAS NEVER DELIVERED.
Review by Dielita Derrow7 months ago
I ordered a beautiful arrangement for my boyfriends mom and what She received was a complete embarrassment! Almost $80 for what looks like a grocery store bunch of flowers! I was offered 40% off my next order and when I declined this is was offered $19.99 refund. I'm humiliated by this whole ordeal, I ordered the premium (largest) arrangement and received less than the smallest! Disgusting
Review by Kupesan9 months ago
Ordered a Casket Spray and another arrangement for a Funeral Service and they never arrived. I even called Teleflora 40 minutes before the service to check on them and was told they were "on the way". After the flowers didn't arrive on time, I called back and this time I was told that the arrangements weren't coming, but Teleflora hadn't bothered to notify me. They offered to send a casket spray to the family later that afternoon. Seriously? A casket spray AFTER the funeral is over? And why was I told it was on the way? I will never use Teleflora again.
Review by Geatana1 year ago
I ordered a Christmas arrangement to be delivered to a client in Fort Lee, NJ on Friday, December 21st. I received an email on that day confirming that the arrangement had been delivered. A week after the delivery date, I did not hear from my client so I asked her if she had received the arrangement. She did not. At first I thought maybe someone in her apartment building had signed for it. However, after contacting teleflora, the florist said they had issues with the teleflora system that day and in fact was unable to make the delivery even though I received a delivery confirmation. Sounds like dirty business to me. If I didn't ask my client if she received the arrangement, I would have paid for something that was never delivered, the florist made a sale for which they never delivered a product. How many others ordered Christmas arrangements and never followed up with the recipient? What bothers me most is that I received delivery confirmation.
Review by Claytoo Chandramoorthy1 year ago
I've have filed a complaint with the Better Business Bureau...here's a copy of the complaint.
On July 28, 2018, I ordered a floral arrangement from Teleflora. I was attempting to surprise my wife for our wedding anniversary on Aug 2, 2018. This year is especially important because she is 3000 miles away for school and we haven't seen each other in 4 months.
Upon reviewing their website, I decided on a bouquet which looked fantastic in their photos. This bouquet had 3 different options in terms of floral density. Given the occasion and circumstances I wanted to really WOW my wife so I chose the fullest (and most expensive) option of my desired bouquet. The website even went as far as offering measurements of what to expect in terms of width and height of the arrangement, so I felt comfortable upgrading the entry level option because I could somewhat quantify what she would be receiving. The entry level bouquet was under $40, the next tier was approx $50, and the one I ordered was $60.
At the time of the order, I had given the address of the clinic that my wife was completing her practicum as the delivery address. Speaking to her the night before our anniversary (so 4 days after placing the order), she informed me that she would not be going into her clinic the next day. I panicked, and after I finished our call, I immediately called Teleflora to see if we could alter the delivery address. The lady I spoke with was very understanding and she accommodated the request.
The next day, my wife received the flowers and sent me photos. This is where everything went downhill. The picture of the arrangement she sent me looked as though it was the entry-level option (barely). Upon my request, she measured the hight and width as well, and it fell very short of the suggested dimensions online. They were lacking about 50% (or more) of the quantity of flowers depicted in their photos. Their website does say that should the pictured flowers not be available, they will substitute. No where do they say that the picture is just a representation and what will be delivered could be half (or less) or the amount of flowers shown. Also, the card had the previous delivery address on it, so someone scratched it out and (with messy writing) hand wrote the new address on it. That would be fine if it were just an envelope containing the message, but rather this card had the message on it. Very unprofessional. The entire notion of this big, beautiful bouquet with a lovely card had been ruined.
I immediately contacted Teleflora via email, so this would have been within 8 hours of the initial delivery, still on August 2, 2018. They replied 4 hours later with 50% refund, so $30.32 return on a $60.64 purchase. This was not optional, or amongst other options, but had been executed by them without any input from me about what solution I might deem appropriate. About an hour later, I replied back suggesting a full refund would be more appropriate, not because I felt that it would, but rather because this is the line of resolution they decided for this case. I would have preferred a redo of the bouquet, and make it even larger than what I ordered as a good will gesture for the error. I also would have been fine with a credit in the amount I paid for a future purchase. Neither option was offered to me.
It took Teleflora nearly 2 days (Aug 4 @ 9:20 PST) to respond to my full refund request, and in their email they wrote "I apologize, but in order to issue a 100% full refund, we must pick up the order within 48 hours of the delivery date due to the perishable nature of the product. This allows the delivering florist the opportunity to pick the arrangement up for potential resale. The total refund amount of $30.32 has been issued back to your account. Please allow 2-10 business days for this to show on your account statement or by 8/16/2018." WHAT??? Replacement of the incorrect bouquet was never offered to me within 48 hours of delivery - when I made the initial complaint. As I stated above, this option would have been fine with me at the time. Now that 48 hours has expired (due to their delayed response) they cannot honour I have no choice but to accept a resolution forced upon me.
This complaint is not about the money. I have read all the complaints against Teleflora on BBB (almost 600 there) and other websites, and I feel it necessary to take a stand. If not for all of us consumers, they don't exist, and it's time they made us feel appreciated rather than us feeling like we've been ripped off. If nothing else, I hope this helps others avoid this experience. If your occasion is important, or even if its not, BUYER BEWARE.
Review by Henrich2 years ago
I spent $80 on a bouquet of daffodils. But I got no daffodils. Just some tulips and lilies that died and never bloomed. Horrible.
Review by Aammyy2 years ago
I thought at first that all of these one star ratings were a result of just the unhappy customers writing a review and that no satisfied customers had left their feedback. Now I know that the reason there are nearly all 1-star ratings is because Teleflora is HORRIBLE! I'd heard that FTD was bad, so I decided to try Teleflora for sending a Mother's Day bouquet. Silly me; I neglected to check Sitejabber for reviews before I ordered. Lesson learned.
I ordered the 'Premium" bouquet, and for these flowers to arrive on Friday May 11, in the afternoon. Although florists are delivering on Mothers day also, I thought I should ask for Friday arrival just to be on the safe side. Friday comes and goes. NO DELIVERY. I call Saturday morning the 12th (I have a recording of my call), and speak to an 'Ellen" in their LA call center. She looked it up, and said very vaguely that something went wrong and they would reorder, and the delivery would be on MONDAY, AFTER MOTHER'S DAY! She also said they'd give me a 50% off coupon towards my next purchase. I said no way, you will deliver it TODAY, and she put me back on hold, then came back on and said that she called the florist, REFUSING ABSOLUTELY to tell me who the florist was, and said that they would deliver it on Sunday, then corrected herself after I raised the question. 3 times more when she repeated herself she said that it would be delivered Sunday, then I had to correct her, and she said Saturday. She didn't mention giving me the 50% off coupon anymore, and I had to get off the phone, so I didn't pursue that. Not that I'll ever use them.
The flowers did arrive on Saturday, BUT they looked really droopy around the sides. I had to apologize for how they looked. I considered having Teleflora replace the bouquet, something I've never asked of a florist, but I know that Jesus will come before they would deliver the replacement so I didn't bother.
HERE'S MY IMPRESSION OF HOW FLORISTS HANDLE TELEFLORA:
Teleflora offers a lot of discount bouquet offers. They're just the middleman; the Florist themselves have to eat the discount. As such, Florists probably can't stand Teleflora, and make up those bouquets with the dying/stale flowers, saving the good stock to use for customers who have directly called that florist. If you look at all these reviews, you'll see the pattern that everyone gets junk.
MY ADVICE: 1) Don't touch Teleflora with a 10 ft pole. 2) Call an area florist directly (after seeing their reviews) and place your order; that way you have an actual NAME of the florist as Teleflora REFUSES to tell you which florist they used (could be a vocational school class for all you know), and you have a prompt recourse with someone who can actually do something in case you have a problem. It's extra work to look for an area florist online, but it's not that much extra work and it's worth it.
WORST FLORAL COMPANY/MIDDLEMAN IN THE WORLD.
Review by Nailz2 years ago
An order for flowers to be delivered on Valentine's day was accepted by teleflora online and a confirmation was sent. We waited all day all evening and then called while the order was still not delivered. So sent them couple of emails with no luck and finally called. After waiting over 1 hr some one come on line and give me this answer, "The shop we sent the order to did not accept the order because it's one hour away from their place." Are they not suppose to let you know right after they knew about it? No, because they don't give a damn. On top of that the obnoxious operator tells if me that it's not their problem. If that is the kind of service these guys provide, that is ZERO, I think they should close the business. Please spread this around so other people don't get hurt by these ugly, horrible and unprofessional company who don't know what they are doing.
Review by Shenz Derrow2 years ago
Overall bad experience
Bad customer service
Bad flower (actual) vs display (on website)
A lot fewer, bad flowers, I did complain, I got a 40% coupon for my next visit
Review by Iyamah2 years ago
Subject says it all. Ordered flowers and never showed up. There is nobody to call or follow up with via phone either. Spent over 2 hours on hold. Never use!!!!
Review by ChildfreeChic2 years ago
I am giving this company one star as they did delivery something. I was very unhappy with the flowers delivered and brought it to the attention of Teleflora the day after delivery (once the recipient of the flowers sent me a picture of what was delivered). Teleflora offered me a "40% discount on my next order". I told them that they had to prove to me that they could make the present order right by rebuilding and delivering the arrangement I had ordered. They refused. Why would I possibly give another order to a company that could not make right the first order?? Baffles me. I will NEVER order from Teleflora again and would suggest that no one else does. This company has to learn what good customer service is and to deliver what was selected and paid for by the customer, not some paltry version they seemed as satisfactory. I choose my arrangements with care, attention and intent and TELEFLORA CANNOT DELIVER on their promise of floral content and artistic arrangement. So disappointing and an embarrassment for me as gift giver. Do not waste your money!
Review by Jeovan2 years ago
The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bate & switch operation. I paid $100.00 for the flowers and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer. Contacted Teleflora's customer service department the very next day about the arrangement by both phone and email and they refused to address my concerns. I informed them I would be contacting the attorney general's office in the state of California about the fraudulent activity of their company.
Review by Vkgg2 years ago
Today is my Birthday and my sister sent me an arrangement from Teleflora thru Hills Flowers. When they got here all I could say was these are different. I called HIlls flowers after awhile to complain that this arrangement was horrible. There were 3 cut off flower stems with no flowers, half dead ordhids, and a red cabbage flower just stuck in there. They told me the name of the arrangement was Zen Artistry from telefloral. I looked this up and this arrangement looked nothing like the one on the Telefloral site. We have gotten arrangements from Hills in the past and they have also been bad. Looks like they just stick whatever in there to get it out the door. The gentleman I talked to told me that my sister would have to get ahold of them. I also called Teleflora and told them the same thing. I am also giving Teleflora a bad review because they had no interest in seeing the pics I had of what it should look like and what actually arrived. I will not do any business in the future with Telefloral as they do not seem to care about wether the recipient is happy with delivery. This is bad business and one would think they would want a happy customer customer.
Review by Ghoda Deklan2 years ago
I will not recommend this company to anyone. I placed an order for my friends birthday using her zip code to ensure availability. I called the company the day of delivery to check progress, and they said it would be delivered later that evening. It was not until 11pm I got an email reply that my order was cancelled for no adequate reason. When I called customer service, the person was rude and didnt offer any resonable solution.
Review by Tradersupplies2 years ago
yesterday (8/8/17) was my anniversary. i ordered flowers for delivery to my wife's work to make her feel special on such an occasion, and to start off our romantic evening correctly. i paid an extra fee to get the flowers there by 1pm, as advertised on site by teleflora. 1 came and no flowers. I contacted them via customer service site on email as directed, but all i got was a one time email stating they would respond when they get notice from the delivery, but it was already 230 and my wife was to leave work at 3. so, i went into chat with a live rep. they contacted the delivery people and then apologized, refunded my expedition fee and told me that it would definitely be there by 330. so, i had to lie to my wife to keep her at work longer. 430 rolled around and still no flowers. i had to once again contact them through their live rep chat. that person then tells me that they are not responsible for guaranteed delivery times. i informed her that someone should tell her website and the other rep i spoke to, so no one would be defrauded money by the information given from them. thankfully, i saved all my conversations and screen shotted the web page. we never got the product i paid $115 for. i demanded a refund and now i am on sites to share my experience. what a crappy way to start off what was to be a romantic evening with my wife. the worst part is i had to share with her what was going on and of course it took me a bit to get out of the pissy funk it all put me in. horrible. don't bother.
Review by Yordano2 years ago
FOLLOW THROUGH WITH YOUR ORDER! I ordered flowers for my daughter's birthday in another state. I received a confirmation from Teleflora that my order had been delivered to the front door of my daughter's home. I realized my daughter hadn't called me to thank me for the delivery so I called her to see that she got them. She had not. I told her that I had an email confirming delivery. She had nothing. I immediately called their customer support to inquire. MIND YOU, I placed this order a month ahead of time to make sure it was delivered in a timely fashion. The customer support told me it was delivered. I told them it was not. They put me on hold and came back with an apology. "Oops....it will be there tomorrow." I wanted to know WHY I had an email confirming delivery. No answer. I was FURIOUS. Had this been a delivery to a friend or funeral home, or somewhere I wouldn't have expected a call, I would have never known it wasn't delivered because Teleflora told me it had been delivered through email confirmation. They offered to have it delivered the next day. HER B-day was TODAY I explained. Again, no explanation or solution. He then offered me 20% off my next order. SERIOUSLY?
They delivered the order the next day with another plant and an apology note. My daughter was very happy with the arrangement and the extra plant, so I didn't pursue the issue nor did I use my 20% off coupon offered to me. No one ever called me to explain why I was notified of a delivery that didn't happen. IF YOU USE THIS SERVICE, make sure you follow through with the recipient to make sure it was delivered....even if you get a notice of delivery. I will NEVER use them again and I'm telling everyone I know not to use them either.