I wish I had the name of the lady who provided me with excellent customer service today at the Talbots Lynnwood Alderwood Mall in WA. You know who you are. Extremely willing, very pleasant to assist with my purchase beyond the ordinary service. Went out of her way to get me available sizes of a hard to find outfit. People like her, are rare. Thank you for your wonderful service. You SHINE!!! Luv ya, Pat
Review by Roseflower2 months ago
A little jersy hoodie cost $42 USD. With shipping, it cost about $64. USD. This translated to just under $100.00 Then customs wanted another $38.00 CAD. It couldn't possibly be worth that so I had it returned before ever receiving it. I received $62.00 refund, so I'm out about $40 CAD. WOW! I ordered it for Mother's day and it would have arrive two days ago, over a month later. SERIOUSLY??
Review by Jymn2 months ago
I had a pay $10.75 shipping fee for 1 item delivered from the same state (Ohio)!, even that my shipping fee online was free. Upon calling customer service, I was informed that the shipping fee needed to be contested with the post office. WoW WoW. I could not believe what I heard. The compony needs to work a little harder and not ask their customer to do their job. Obviously NEVER will I order anything online anymore from them.
Review by Kaibin Vanderbiest2 months ago
I've been waiting two weeks for my delivery! They choose the cheapest method of Fed Ex delivery and it sits for days in a Fed Ex trailer to be picked up, gets to one area, and sits for another 5 days. When I call they say a "delay". Their merchandise is overpriced and not the same quality as it used to be. Very disappointing!
Review by Ververis3 months ago
I like the products BUT Canadian shoppers, don't order online! On a $123 US (about $170 CDN) order, I paid $63 in duties and taxes. And didn't know until the shipping company called me to pay before they would deliver. They do not have a warehouse in Canada that orders ship from. Will not do that again. Too bad in this Covid 19 situation.
Review by Eljana3 months ago
do not order from Talbots. I returned $150 and change, tracking shows items returned 4 weeks ago, no refund, no answered emails, no answering of phone- spoke to someone who said let me put you on hold then click, hung up on me. Next course of action, bank fraud of their part.
Review by CustomerWilcox3 months ago
I bought 6 t shirts last year and two this year. There are tiny holes after the second wash. The lady asked it I wore jeans. I HAVE ALWAYS WORN JEANS WITH T SHIRTS!!! Your products are now worthless.
Review by Surfina4 months ago
I ordered a bathing suit and some other summer items over 3 weeks ago! I realize that there is some issues due to Covid, but by the time i will receive, it will be 4 weeks! That is ridiculous covid or not
Review by AdritaManna4 months ago
Our experience with Talbots on-line parallels those of countless other customers (likely former at this point.
We ordered 3 items on about 4/24. After too much time passed, we received a delivery date of 6/2. ONE of the items arrived 6/22. No mention of what became of the other items. We finally looked at our order history which informed us that they were no longer available. How long have they been unavailable? Why no communication from Talbots?
What are the chances we will order from the beautiful new catalog? 0!
We are witnessing the suicide of a wonderful company! Why?
Review by Tbp4 months ago
I've been a Talbots shopper for decades and now wondering why. I've moved so not close to a store, but prefer online anyway, Can't believe the shipping charge and the misleading message for Classic members vs Classisms Premier members. I also didn't realize when shopping via a search for petites I would also have to again double-check petites when I ordered. So I got a non-petite item. I'm guessing I would pay more in return and re-sending fees than the item cost. Setting reminder to self to delete future Talbots messages to avoid being sucked into more after the fact regrettable purchases. While the Talbots clothing is mostly classic, their online processes are outdated.
Review by Peneloppe5 months ago
I purchased two items over one month ago. Was told due to Covid 19 warehouse was closed but now open and should be shipped shortly. One item came called customer service waited for over one hour and was disconnected. A day later at 8:30 AM called sales who was Able to track the item but noted now in CT but cannot tell me why. She said she would transfer me to customer service this was now 9:00AM. I waited for hours on hold and at 11:30
Was again disconnected. I have neen billed for this item. Unless you can purchase directly from their store do not waste your time and money.
Review by Ønih5 months ago
Wow. Where to begin? First, the quality of the clothing. It used to be first-class fabric, workmanship, details. But the last few years, the clothing is so cheaply made...knits especially.
Every one of my Talbots T-shirts is now a pajama top (or a cleaning rag) because they are so misshapen after being laundered just a few times.
And their promotions are just ridiculous. Coupons and "gift certificates" arrive in the mail, and are completely worthless because they can only be used on "full-price" merchandise. And surprise! The applicable dates are the same dates when Talbots discounts everything, so the promotional mailings are worthless.
I just received a $20 "coupon" and used to buy a sweater online. A week later, I get an email that the sweater is "not available." So the $20 is wasted, completely. When I called to inquire, I get a recording that they are "too busy" and the call disconnects.
That's it Talbots. I'm cutting up my credit card today. You've lost a 30-year customer.
Review by Lambytsd7 months ago
I purchased two items online and paid $8 for shipping. I decided to return one item. On Feb 7th, I dropped off the package at post office with a shipping label came from original package. Finally on Feb 25th I got my refund. But they took out $7.95 for return shipping. This is my first time shop at Talbots, i have worst experience ever, I won't buy anything from them again.
Review by JayWavy McEllone7 months ago
I purchased a cashmere sweater with gift card returned it, but I was told it went to my account as-digital merchandise credit, don't trust this, they steal the customer money.
Review by FFANBoutreach8 months ago
Do NOT trust their shipping dates! Terrible service. They send items when they feel like it. Definitely do not pay for expedited service. No one on their customer service line knows anything. Lots of excuses. I shop online frequently and I have never had such terrible service as I have had from Talbots.com.
Review by Ludvik Vera9 months ago
I shopped at Talbots outlet in Bluffton on Thursday. I hope I am writing to the correct place but I had to tell you how GREAT Judy and Shirley were. I did not know how else to do it but they went above and beyond.Please let them know that I appreciate them very, very much.
Review by Dakesha Frulla9 months ago
Yesterday, I took my 87 yr old mother to the Talbots store in Schererville IN. She purchased several tops at great prices. Today I took two of the tops back to exchange them for a larger size. Which were not available. I had the receipt! Therefore a simple refund on her credit card was the transaction that I was expecting. I was in the store for one hour and twenty minutes before the simple credit was accomplished! The sales associate worked on register 3, then register 2. Then talked to several help line people within the Talbots organization. The registers would not process a simple credit to a charge card. I had the receipt! Finally, as the fiasco was coming to a close, the transaction processed using register.o e hour and twenty minutes later! Oddly enough, the register that the sale had processed on the day prior. I believe this to be a total fail on the part of Talbots computer/register system. !!!!!!!
Review by Pdunn10 months ago
Talbots is masterful in making clothing appear as though they use high-quality fibers which combined with the beautiful styles and great fit, have made them irresistible. However, the constant disappointment after the first and very careful wash that results in faded and obviously very poor quality fibers has cured me of my desires to shop at
Talbots. Not even the 50% off coupon can lure me into the store.
I understand that initial deception and low quality have resulted in higher profits but I am tired of being taken advantage of.
Review by Plumbib10 months ago
A few weeks ago I purchased several items at Talbots using a $20 coupon and then within the week every single item was marked down considerably. I repurchase four of the items at a substantial discount and today went to the store to return the higher priced items. Rather than scan my original receipt, the clerk brought up my entire order history and did a credit to my Talbots charge using the lower priced items. I caught the error and had her fix the error but even when she scanned my higher priced receipt the system brought up my entire order history making it difficult to ensure that I had gotten the best priced on my items. What a headache! It would be nice if I could have simply brought in my receipt and asked for a price adjustment rather than to have to play this game to get the best price.
I also think that they should offer free shipping to their credit card holders for a minimum purchase. It's a hassle to use the red phone and it would be so much easier to shop from the comfort of my home and get free shipping and free returns. They certainly charge enough money for a little t shirt to cover the shipping!
Review by Eufredo10 months ago
Talbots needs to get more fluent, nimble & competitive in its return & inventory system. This decentralization of its stores & the utter disconnect from its online inventory system is the reason they lost a customer today.
As a Process Manager of a fortune 50 company, I see how this company will soon be closing its doors. So here is what has happened multiple times & just this week:
I purchased 2 items last week online at 70% off. Both shirts were too big. I went to the store to exchange & they had to be ordered again online due to out of stock in store. I ended up paying $6.00 more for my 2 shirts because they could not just do an even swap vs refund & repurchase. How inefficient!! I lost the 70% off sale PLUS my 10% off birthday discount. It took 37 minutes of my time in the store to get ripped off. I called customer service just now & they would not refund me the difference!
The following are major business flaws w/ Talbots. I will be staying with Macys now & Amazon Basics line as a result.
~No...I wont or dont use credit cards to get free shipping, thank you try again Talbots!
~Why cant you offer IN STORE PICK UP vs spend over $100 or spend 35+minutes in a store, to get free shipping? It will cost you more $ w/ a min of a 30 min trans to pay an employee to ring me up! Everyone else has site to store you better wake up!
~ Why can't you do an even exchange why do you have to refund and then repurchase that's just inefficient.
~Why cant I repurchase a return item at the same lower cost you initially repilurchased it for if the item costs more today? Thats a BAIT & SWITCH!
~Checkout process is slow!
~Too many chatty old ladys work there.
~Stop running your brick & mortors as individual businesses
Review by Jacquiintwickenham11 months ago
I keep trying to like Talbots but their clothing is junk!! . Many shirts and shorts don 't make it past ONE wash!! I can buy clothes at Old Navy or even Walmart that hold up better!!
Review by Throned11 months ago
Being a size 2, Talbots used to be a mainstay of my wardrobe for well over 30 years. However, they must have sold to some low quality outfit. The dyes in their tee shirts don't even last one season. Shoulders are sloppily done. I saw the change around 2016. I don't even open the catalogue any more.
Review by IoKo11 months ago
Title says it all! You pay top dollar but the clothes are cut skimpy, fabric is subpar. Just NOT the same Talbots. I'm done
Review by Hijol11 months ago
This review of Talbots is part of my "Hall of Fame" series ... companies that once were aces ... but have lowered their standards.
You epitomized the look of the classically well dressed American woman. Timeless styles ... natural fibers.
Now your goods are made off shore ... the styles are tight and skimpy ... what on God's earth happened to you ???
Get your preppy groove back on please ... come back to your loyalists.
Three commonplace stars for you, Talby !!!
Review by MYoing11 months ago
I have been a loyal Talbot's customer for more than 30 years. They charge $8 for shipping and $7.95 for returns. Free shipping only after $1000.00. This is terrible and unheard of and because there is no store near by I get these ridiculous charges. The clothing is not good as years gone past and they are crooks. My husband unfortunately bought me a $400 Gift certificate and I returned a suit to a store not near me and was NEVER told the credit would not go back on my gift card and when I tried to use it my credit was not accepted. I called Talbot's Corporation and was told that I would only have the credit at the store I returned too. If I paid by American Express card for example the return would be credited to my American Express card. Unfair practices! I always shop online due to a disability. Quality not as expected and advise to shop elsewhere as the materials and colors are the same over and over, not worth the money.